#customersuccess #csmpractice #csm #role
What is the role of a Customer Success Manager?
Traditionally, the customer success manager is in-charge of maximizing VALUE for the company he works for, which typically include increasing:
◽️ Customer retention
◽️ Upsell revenues
◽️ User adoption
◽️ Advocacy
In addition, the customer success manager is in-charge of providing SUPERIOR service and ensuring that the customer achieves the business OUTCOMES they set out to achieve with your solutions or services.
That being said, the Customer Success Manager role definition may change depending on:
◽️ The maturity of your business
◽️ Your business model
◽️ Typical contract terms: Long-term or short-term subscriptions
◽️ The maturity of your solution offerings and products
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Additional Resources:
🎥 Watch What is a Customer Success Manager?
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🎥 Watch What is a CUSTOMER SUCCESS MANAGER?
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🎥 Watch Getting your FIRST CSM (Customer Success Manager) Role
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🎥 Watch What is an Enterprise CUSTOMER SUCCESS MANAGER?
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🎥 Watch A Day in a Life of CUSTOMER SUCCESS MANAGER
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📑 Read: What is a Customer Success Manager?
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📑 Read: Customer Support 2.0 and the Rise of the Portfolio Success Manager
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📑 Read: Top 10 Must-Read Customer Success Books for CSMs
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📑 Read: Customer Success Manager Salary Best Practices
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⏬ Download Infographic: The 10 Skills of Highly Effective CSMs
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⏬ Download Four Key CSM Role Profiles you want to hire for!
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READY TO BUILD A WORLD-CLASS CUSTOMER SUCCESS PROGRAM?
Working with our world experts will provide your leadership team with the focus they need to deliver ongoing improvements to your customer success approach. We’ve designed our programs to provide your team access to expert advice, innovative strategies, and proven methodologies. Expert-led sessions will ensure your team adopts new processes and addresses your unique core challenges in a manner that's tailored to your unique business model.
☎️ To begin your journey to becoming a best-in-class Customer Success organization, contact us today: www.csmpractic...
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