What is CRM? | A guide to CRM software by Zoho CRM

Рет қаралды 1,151,994

9 жыл бұрын

Customer Relationship Management (CRM) is an approach that helps businesses improve existing customer relationships and acquire new customers faster. Here's a CRM overview for you to get started easily and understand the benefits it can bring to your business.
To learn more about CRM software: www.zoho.com/crm/what-is-crm....
Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
For more information or to sign up for a free CRM, visit: www.zoho.com/crm/
................................................................................
Twitter: / zohocrm
Facebook: / crm.zoho
LinkedIn: / zohocrm
................................................................................
#crm #salescrm #crmsoftware #crmsystem #customerrelationshionmanagement #zohocrm

Пікірлер: 146

@rosemaryrieger6676 3 жыл бұрын

I was not paid to comment and I’m literally gonna use this for job interviews, just saying, this is easy to recall and has solid interview points to use later. Plus it’s a short video which is always a bonus

@zackglickert4495 2 жыл бұрын

I was paid to say thats incredible rosemary!

@hajihindustan1103 2 жыл бұрын

Improvement is always welcome

@glamorousrae Жыл бұрын

Same.

@20gordo1 Жыл бұрын

How did the interview go?

@rosemaryrieger6676 Жыл бұрын

@@20gordo1 I got the job when I applied in 2021, but the management sucked lol

@pogosecurityllc1075 2 жыл бұрын

I use mainly CRM RUNNER as my CRM for field service business. but thank you for the explainer, its important to understand what CRM actually is!

@hansikabansal1736 4 жыл бұрын

Thanks for explaining it so well. :)

@Mastersolve 4 жыл бұрын

This is a very clear and concise video for beginners to CRMs. Thanks for sharing!

@diamondkieti 3 жыл бұрын

Thank you for this video. Everything neatly summed up.

@Imagine99997 4 жыл бұрын

Nice content. Already old video but still on point!!!

@imranahmed760 3 жыл бұрын

simple, informative way of understanding CRM

@kartik.b9706 3 жыл бұрын

thankyou it helped me in recalling CRM as I was trying to brush up the topic .

@thomasmcmellin3 7 жыл бұрын

One important part of the video discusses “qualifying” your customer. This is a very important step, without it you can waste your time, the potential customers time, and it could ensure that they will never become a customer. If you are selling a product that way over the potential customers budget then you are wasting your time and there time. Or if you are trying to sell them a product that will help them with something they do not feel is important, you are wasting time. During your initial communication with the potential customer you need to find out what kind of budget is available and what is important to them. If your products are not a good fit for them but you make a good impression, they may one day be a client or they may be able to refer you to someone that the product would work better for.

@aclue3583 7 жыл бұрын

Thomas McMellin ً. حجج

@Alpha-Scythe23 2 жыл бұрын

Absolutely correct, customers wasting your time because they wanna be cheap saves you both a headache.

@chuckofalltrades 4 жыл бұрын

Pretty useful. Thank you.

@vladad2109 Жыл бұрын

Thanks a lot for the video! Even if I already use a CRM, it's always interesting to learn something new about software ;) A very simple but useful guide for any CRM. I tried Zoho, but then switched to Flowlu because it's more user-friendly and suitable for my case. Also, it's more affordable and has all modules at once, but still, even for Flowlu this guide is good. Thanks again!

@tamistelfox Жыл бұрын

Very informative video in a short amount of time. Easy to understand. Pictures and diagrams were also very helpful. Thanks for sharing!

@Scotchbonnett 2 жыл бұрын

This is brilliant ! Thank you.

@MrFuzzyscreen 3 жыл бұрын

helpful, thank you for sharing!

@MNJLLC 3 жыл бұрын

Thanks for the great information!

@italiagorino6358 3 жыл бұрын

This is a very important part of any sales..

@SamuelBadewa Жыл бұрын

Now I know the true meaning of the word CRM; am happy to be here; I look forward to more opportunities in the ARPRO Academy.

@Nicole-is-global 3 жыл бұрын

GREAT EXPLANATION 👍

@victorfernandez2505 2 жыл бұрын

It helped me to understand crm better than notes!

@cleint9605 3 жыл бұрын

Lovely, thank you

@VeenaProERPSolution 4 жыл бұрын

Good information. Thank you for sharing👌

@andekishore8858 4 жыл бұрын

thanks for ur valuable speech

@shanawarrehman786 4 жыл бұрын

Great video boss.. Thanks ..

@Forhindhudharma 2 жыл бұрын

Can you please tell me what is CTL stands for? In my work area there two tools, which is CRM and CTL.

@syedkadhar 7 жыл бұрын

Really I thank you for this video I got the info what I need........

@TheRepain 3 жыл бұрын

explanation starts at 1:15

@HengPAL 3 жыл бұрын

Great to see your share. It is really useful.

@ghislainemontfort9026 4 жыл бұрын

good information for better results and self trusting

@nathanraymond7525 4 жыл бұрын

Thank you for this!! I hope I can help you by helping myself!

@podcastworld-o3q 3 жыл бұрын

Wow

@eliyartursun 3 жыл бұрын

Perfect explanation, thank you!

@curiocity4642 3 жыл бұрын

Nice explanation !

@B2Bwhiteboard 2 жыл бұрын

Informative video thank you 😀

@mhn147 3 жыл бұрын

Thanks!

@solinphoy5256 Жыл бұрын

So well of showing these information 💖

@nkosinathisitholejobe551 2 жыл бұрын

This is amazing.

@sumayyaali7394 2 жыл бұрын

really helpful 🥰

@haruntuhin226 7 жыл бұрын

Nice video

@sunandapavan2647 3 жыл бұрын

if we join job on CRM is there any growth forther r better to go alternate

@theirbodiesnotours Жыл бұрын

Wow excellent explanation

@riponhosen6473 4 жыл бұрын

Very good

@funquizzes36 2 жыл бұрын

New Subscriber from Philippines

@alexiadelbos3541 2 жыл бұрын

Hi! Would it be possible to get the english transcription? I can see the one in german but I couldn't change it to English... Thnaks!

@nexen1041 2 жыл бұрын

While watching this video, press on the three dots on the top right corner. List of choices will pop up from the bottom of mobile screen. Choose the caption option and change the language as u wish.. ✌️

@gjeraq 4 жыл бұрын

@Zoho Do you draw the pictures yourself?

@pranavmahapatra 3 жыл бұрын

It can be done with a software called videoscribe

@adilakhtar007 3 жыл бұрын

Amazing 🔥❤️

@chikaonwuegbusi9379 2 жыл бұрын

Nice job

@UpasnaKumari-uh8zi Жыл бұрын

zoho's inclusion is really on another level

@SportskeDunya645 Жыл бұрын

kzfaq.info/get/bejne/esVxorZkl9THdZs.html

@SportskeDunya645 Жыл бұрын

kzfaq.info/get/bejne/esVxorZkl9THdZs.html

@WorldOfJD 6 жыл бұрын

This video could have been grounded more with examples of CRMs and how specifically it achieves the claims set out in this video.

@MichiganUSASingaporeSEAsia 3 жыл бұрын

That is what I was looking for.

@PipelinerCRM 4 жыл бұрын

The pipeline CRM application is proficient in managing your leads and you can easily track sales and manage your work. You can focus on customer satisfaction instead of managing sales because CRM gives you much better data organization.

@thespicyspicey 3 жыл бұрын

It's funny to see that you're advertising your company here. I think this gesture proves that which CRM is the one to bet.

@Shawnmyrelle Жыл бұрын

THANK YOU!!!!

@SportskeDunya645 Жыл бұрын

kzfaq.info/get/bejne/esVxorZkl9THdZs.html

@farhatimtiaz6801 2 жыл бұрын

Can.I.link my website newsletter to zoho crm ?

@hippopotomonstrosesquipped8362 3 жыл бұрын

I can't imagine how much this guy's hand is aching from all the drawing he does in every vid...

@darshpaliya1347 2 жыл бұрын

How much for CRM in India?

@eiliyaheyamjiang7858 3 жыл бұрын

I was application Loans international financial wordwild on zoho The zoho need fees Payment for laons?

@manojravichandran9737 2 жыл бұрын

Nice

@AnontoBiswas 6 жыл бұрын

I have a different question. How does some make a video like this one? Which software is being used? Thanks in advance.

@speedyboy9988 6 жыл бұрын

Videoscribe is use to make such videos..

@rajjain6014 5 жыл бұрын

Is VideoShare free to use or chargeable?

@akaaccount 2 жыл бұрын

Great summary, but only 56% say that having a CRM improved customer relationships? That's pretty low considering the cost of a CRM, and I would assume that respondents were biased to respond positively to the survey by the amount of money and time they put into their CRM...

@zeus433 2 жыл бұрын

Exactly

@erpyazilim 9 ай бұрын

Good Luck ERPIS ERP and MES-IOT Solutions

@mdpalash2213 2 жыл бұрын

good

@igu642 9 ай бұрын

❤❤

@Emptiness771 Жыл бұрын

I'm interested in this kind of system for capstone project

@SportskeDunya645 Жыл бұрын

kzfaq.info/get/bejne/esVxorZkl9THdZs.html

@nickperet9195 2 жыл бұрын

I loved Zoho CRM, but the transition to Zoho One has been a disaster. We have had access problems to all the applications. I upgraded to premium support and then upgraded to the Zoho Creator Professional package on top of that. It's been 20+ hours over two weeks without a resolution. I just made a free trial account with a different email and have access to everything I need right away. This is the worst customer experience I have ever had with a software company - and I am pretty sure their product is great if you get to use it!

@SportskeDunya645 Жыл бұрын

kzfaq.info/get/bejne/esVxorZkl9THdZs.html

@karthigeyanv6779 2 жыл бұрын

I want to join Zoho

@notrhuwa4297 4 жыл бұрын

how did this show up in my recommended

@green_universe 3 жыл бұрын

The algorithm is predicting you will soon be starting small business then grow thus needing this service.

@zeus433 2 жыл бұрын

3:42 When did 67% and 56% all of a sudden become impressive return rates? thats like 3 and 2.5 star rating over 5. Not great.

@AJAY-vs6yy 4 жыл бұрын

CRM is a bigger group in the walking dead😊

@blackl1steddrums 3 жыл бұрын

He’s not actually drawing the pictures

@eltoroluckypatientzero1355 3 жыл бұрын

I see a The Walking Dead fan, cool

@Lhoyte1 3 жыл бұрын

0:55 starts

@Dragon34th 4 жыл бұрын

It's the acronym for crime. Criminal Rehabilitation Management.

@kagodoemmanuel9117 4 жыл бұрын

Join kagodo foundation

@cdev-kz3lj 2 жыл бұрын

did he really draw and color everything in the video though? my hand hurts just watching it 😩

@steveneubeck3768 4 жыл бұрын

I am retired and when working hadd no knowledge of business and could c are less.

@cooperkuppsburner5783 3 жыл бұрын

They have Rick and we wan’t him back!

@sfkmtb9324 4 жыл бұрын

Highly suggest checking out Clear C2, Inc. Not just another vendor but CRM Partner that molds and customizes there in house, developed platform called C2CRM and is directly supported in house. On-Prem or Cloud based they do both and there CRM supports SMB to Enterprise level customers with out the Enterprises pricing and they don't nickel and dime you. Thy the 30 day demo and give them a call. www.clearc2.com

@PJchecky Жыл бұрын

Don't waste your time with these guys. They make it look like they charge 35 bucks a month but actually have a 370 dollar minimum!

@user-gk5ku9gp2z 2 жыл бұрын

@matthewlo55 3 жыл бұрын

Civic Republic Military

@RowdyHumanity 3 жыл бұрын

Lol

@blue4744 2 жыл бұрын

Waste of time still no clue what crm is, this video was just want good business??? Well then my friend just implement crm 👍 But what is crm welll my friend 👀 its crm wow learned so much

@phantasm1c699 3 жыл бұрын

lol u can tell everyone here was either paid to have all the nice comments or work for zoho

@thespicyspicey 3 жыл бұрын

And?

@phantasm1c699 3 жыл бұрын

@@thespicyspicey idk its just funny

@passivesocialbuzzmarketing8739 3 жыл бұрын

Actually it's just really outstanding from my experience...but I'm sure some are affiliates or partners also lol

@EplGoalsnassists Жыл бұрын

Even this too😂

@andrewbraverman4953 Жыл бұрын

Idk I was here for homework

@altmediapost 4 жыл бұрын

80% of small businesses do not use a CRM. You lose revenue when using spreadsheets and sticky notes to manage relationships with customers. Do not neglect a competitive advantage, sign up for Axiom CRM, a simple to use CRM for small business that won’t break the bank. #CRM #smallbusiness #smb #sales www.axiomworkspace.com

@RedlegsBluelegs 4 жыл бұрын

"It's not a tactic, it's a strategy" Those are synonyms.

@angelkayla2843 2 жыл бұрын

IN THE USA CUSTOMER SERVICE IS CRAP . THEY ARE FAST AT CHARGING YOU BUT GIVING YOU QUALITY IS BAD. THEY ARE SO QUICK TO CHARGE PENALTIES AND RESTORATION FEES . PEOPLE LIKE TO MAKE THE OWNERS OF COMPANIES RICH INSTEAD OF HELPING PEOPLE