This episode of Salesforce Explained is all about how to maximize productivity and effectiveness of customer service - using AI and data. In other words, all about Service Cloud.
So, what is Service Cloud? It's the #1 AI CRM for service that brings customer and field service needs into a single platform. It uses trusted data and AI to drive the entire customer service experience. Service Cloud increases customer satisfaction, scales service across channels, and boosts agent productivity. Watch the video to learn how it works.
Learn more about Service Cloud: sforce.co/3ylYO45
State of Service: sforce.co/4bF6e0k
#Salesforce #AI #CRM
Chapters:
0:00 Introduction
0:30 What is Salesforce Service Cloud?
1:20 Service Cloud use cases
2:22 How does Service Cloud work?
3:32 Benefit 1: Service Cloud helps you scale service across every channel
3:50 Benefit 2: Service Cloud increases team productivity
4:13 Benefit 3: Service Cloud gives you a unified view of all your customer interactions.
4:45 Service Cloud demo
7:10 Service Intelligence demo
7:51 Closing
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About Salesforce:
Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line - all at the same time in our new era of artificial intelligence.
Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a business - we’re a platform for change.