Understanding and managing the installed base is more crucial than ever. Original Equipment Manufacturers (OEMs) can significantly enhance customer satisfaction, improve service delivery, and drive substantial revenue growth by effectively understanding and managing their Installed Base Visibility.
The Importance of Installed Base Visibility
Understanding customer behavior and equipment performance post-sale is essential for OEMs. The relationship with customers extends far beyond the initial transaction, encompassing ongoing service, parts, consumables, and eventual equipment replacement. Effective management of this installed base can unlock substantial revenue opportunities.
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