Whirlpool French Door Will Not Dispense Ice Diagnosis and Repair

Рет қаралды 352,425

4 жыл бұрын

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Ice will not dispense on this whirlpool french door refrigerator. The yoke on the auger motor just spins and will not torque the ice out. The threads on this auger motor broke off. We replace the auger motor and the yoke in this video. This video shows you how to replace an auger motor on a whirlpool french door refrigerator.
Thanks for watching. Like and subscribe.

Пікірлер: 141

@johndemint821 Жыл бұрын

I was able to fix my stripped thread problem by adding another flat washer and a lock washer behind the yoke. This kept the yoke on good threads towards the end of the shaft. Cost was $1 vs around $150 for a new motor and yoke. Thanks for the video!

@CactusCatt Жыл бұрын

My thanks immensely for this video. I think I might be the luckiest guy on this thread. After removing the entire ice maker assembly (as shown in the video), I found the auger shaft threads were stripped allowing the auger to just spin. Taking a hint from John DeMint (below), I found I was able to take the auger off by hand (no tools needed at all) and simply added some extra washers behind the auger. This pushed the auger out toward the front of the shaft and I then used my screwdriver to really tighten it down on good threads. My cost was about 20 minutes and a lock washer and second flat washer in my parts bin. Total cost was $0 and the ice maker is up and working fine. Checked with both cube and crushed. No problems at all. Thanks a ton!!! And remember, happy wife, happy life.

@williamproffitt2201 2 жыл бұрын

Man, thank you so much! My bro and I was upset that the ice machine wasn't producing ice. This was extremely helpful!

@Alex-og6gi Жыл бұрын

Thanks ! Great instruction ! I was only able to fix my ice dispenser myself because of this video. The only thing I did different was how I removed the stripped auger. After 30 minutes of not making progress removing the auger I got out my Dremel. I used a small cut off wheel to cut the protruding stud close to the auger being careful to stop and let it cool a few times. After cutting the auger pulled off easily.

@brokin6 2 жыл бұрын

Ice maker just went out on mine and you helped me immensely. Thank you very much!

@jacobdutchover3822 Жыл бұрын

Thank you! I didn't have the same problem but, my ice maker stopped and a piece of plastic broke off and jammed in the ice maker. I slid the entire ice maker out, cleared the jam, cleaned it well, glued the plastic back in place and we have ice again!

@07GoldWinger 4 жыл бұрын

I wish my local appliance repair company was as helpful as you seem to be. I bet your customers love you.

@BeardedApplianceRepair 4 жыл бұрын

I really appreciate that. I try and hold true to great customer service values and educating people on appliances and how they work. I want my customers to trust me and show them a great quality of service. I like to think my customers love me lol. I’m sure you have a company out there that is a passionate as we are. You may have to pay more for their services but I bet they are out there.

@cbull9120 Жыл бұрын

you are right about getting the yoke off if its stripped. took me about 30 min., but finally got it done. great video and very informative

@HGHG-yg3tb 10 ай бұрын

Great video and very detailed. It helped me immensely in fixing the ice maker on my Whirlpool refrigerator. Thank you!

@kalbasets 3 жыл бұрын

Thank you! Helped me out today big time!

@sc0mer Жыл бұрын

THANK YOU!!!!! The manual we got with our new Whirlpool does not even address the type of ice maker we have (shown in your video) Could not figure out why it was not making ice! Yup, it was the reset button. THANK YOU!!!!

@vanmicah 3 жыл бұрын

I'm glad I found this video. I have the exact same fridge as you, and it's only about 10 months old, and it just started doing this.

@carolynwoods4260 4 жыл бұрын

So helpful thank you :)

@borderlandsboi3648 3 жыл бұрын

Thanks man very helpful

@mnwebsource2286 3 жыл бұрын

Thank You for making this video it is very helpful to others. We had the same issue only after owning the fridge for 8 months I’ll fix it myself thanks to your video.

@BeardedApplianceRepair 3 жыл бұрын

If it is only 8 months old it should be under warranty. the manufacturer will fix at no cost to you. there is a 1 year warranty on new appliances.

@dorothyherrera3419 4 жыл бұрын

Thanks for help. In our ice-maker it was the part that has the letters on it. it must of got hot and burned. Now off to order the front part of the ice maker.

@mfleck55 8 ай бұрын

Thanks for sharing -- very informative. We have the same ice-maker in french-door model wrf555sdfz08. IMO, it's a poorly designed & engineered ice maker. Ours never works correctly. The auger routinely jams-up, and the plastic tab (that keeps the slide-out drawer locked in place) is broken. It also routinely ices-up inside preventing you from sliding the ice hopper out. We've given up using the thru-the-door ice dispenser, and just slide the hopper open, grab some cubes, and slide it back. It's a horrible design for a refrigerator that costs ~$2000.

@goosetv8100 4 жыл бұрын

Thanks for providing good info. My front panel looks similar on my kitchenaid but ice maker is on the door. It’s a Ksc24c8eyy. Anyways...my ice maker isn’t producing and when I push the paddle switch for ice I get a second or two of water from the water dispenser while the ice door opens and tries to dispense ice. Not even sure the problems are related. I bought it used a year ago and never had it hooked up to water until now. Is ice motor replacement technique same on my model? Any advice on tracking down the wire issue causing faulty water dispensing? Appreciate any help!

@atiba114 3 ай бұрын

Great video, thank you! Like a prior commenter, I was able to re-use the existing yoke with a lock washer, a 5/16 reverse thread nut (found at Ace) and some Loctite red just to be sure it stuck. I coated the shaft in Loctite, put the U bracket on first as tight as it would go, then the lock washer and finally the reverse nut. Been a few weeks and it's working great! It seems that this same issue will occur again if a new yoke is used, so a self-repair is the way to go here, and the cheapest option. Super poor design, seems designed to fail.

@lancewright21 4 жыл бұрын

Great video

@TheCHUBBSNJ 4 жыл бұрын

Thank you for this informative DIY repair. My issue is that after I’m done going through the whole diagnostics check. If I don’t jump the V and L to force the water into the tray. It will not continue to make ice. After I take the ice maker out as if sends some kind of a signal that tells it to begin to make ice. That’s one reason why haven’t ran out and have started to buy parts that probably won’t be a solution to the problem. I can get water through the standard front function of the cup in side the outer front door and pushing on the paddle to get water flowing, the auger is working fine as I can push the ice paddle and it will begin to spin as to try to find ice to push out and down the shoot and the shoot door begins to open. Please let me know if it’s a familiar symptom you have dealt with before. SMHL!,,

@BeardedApplianceRepair 4 жыл бұрын

Sounds like a bad ice maker. If you installed a new one take it back and get a new one. If it will fill when you jump v to l than you know the wiring and valve is good. Ice maker is the culprit. Yes I have ran into brand new parts being bad before lol. I hate it with a passion because it makes me question myself and try other things not knowing the part I just installed was bad. Let us know how it goes!

@paulorth7485 2 жыл бұрын

Mine was making ice but not dispensing. I found the two plastic clasps that hold the ice tray in solidly had broken off, allowing the icemaker to slide out slightly when the auger turned.

@ChrisRabkin Жыл бұрын

Great video! My icemaker on my whirlpool wrx fridge is making ice and when you press the paddle I hear a click on the right side of the refrigerator, the motor doesn't turn. How do I see if the auger motor is good?

@fredcarl3788 10 ай бұрын

Great video. I have had 4 of these refrigerators and all have had the same problem with the ice maker, only one time was it in warranty. The technicans I called replaced the motor and auger each time but none of them can tell me why it is stripping the treads on the motor. There must be a cause but I could find nothing on the Whirlpool site. If anyone knows the cause I would rather stop it from happening. The motor I replaced most recently only lasted 5 months before stripping out.

@primexultra1500 3 жыл бұрын

Please help. I have the exact fridge. It was not dispensing ice from the door although the water does work. It is producing ice but just not dispensing. I finally figured out that I have to push the freezer door towards the switch (left) and then it will begin spinning and release ice. Do you think it would be the switch? Would the water still work if it were the switch? I was also having issues with the door alarm with that left side. I leveled the fridge and that seems to be a little better since it is not happening as much.

@mattfields2033 3 жыл бұрын

This is great! Thank you! Our exact fridge is having the same problem. It's only a year old. Shouldn't warranty cover this?

@mariaruiz-ry8el 3 жыл бұрын

Mine is not even a month old, and already doing this

@mattfields2033 3 жыл бұрын

@@mariaruiz-ry8el Well there’s hope. Ours miraculous started working again. I removed the ice maker multiple times and thawed it completely out. It kept doing it. The last time I said eff it. Then about 2 weeks later it started working fine. One of the kids used it and it worked and I was like WTF?! It’s been working fine ever since. Probably 2 months now and no issues.

@giicllc8819 Жыл бұрын

you are the man! Do you have any videos of Fridges you recommend for purchase? I am about to pull the trigger on a new fridge and i want to make sure i am making the best decision on the longest lasting models.... Its between Whirlpool 24.6 side by side with ice maker in the shelf of the freezer (Model #WRS325SDHZ) & Whirlpool 28cuft (Model #WRS588FIHZ) with the ice maker in the door. Which unit is more reliable ? Or i was looking at the GE 25.3 Cuft (Model #GSS25GYPFS) , any thoughts on which units is best or are there other units that are better?

@phoodawg20 3 жыл бұрын

Where is the fill tube for the ice maker located on this unit?

@bmwmaw 3 жыл бұрын

great video! Is there a way to tell for sure it's the auger motor? I don't believe mine is turning at all. I get ice, but it won't dispense and I never hear the auger spinning or even trying to spin. Is it most likely the motor, or could it be another part in the ice maker that would cause this? Thanks

@uijinjung9301 3 жыл бұрын

Have you figured this out?

@bmwmaw 3 жыл бұрын

@@uijinjung9301 no, I sorta gave up and have just been living with no ice

@JDL4067 3 жыл бұрын

I have the same refrigerator (3 months old). The ice cubes come out very small. I checked the water pressure and it’s strong. Also, when I try to get cubes, it dispenses crushed ice along with the cubes. Any help ? Thanks

@chy15247 3 жыл бұрын

question if you don’t connect the ice marker will it affect the refrigerator?

@litner5640 2 жыл бұрын

Could your provide any insight why my water is coming out super slow. I have insane water pressure. A new filter installed.

@maxxrub5438 2 жыл бұрын

Thank you for your terrific video. I replace the water valve thought that would do the trick it didn’t. My auger is working and it doesn’t seem like anything is not engaging. I think I have a water issue as everything is bone dry in the icemaker. Any suggestions. Thank you so much

@HomeschoolBooster 2 жыл бұрын

Don't know if you fixed your issue but we had the same situation. Auger was working, water dispenser working but the ice maker just wasn't filling with water, wasn't making ice. We considered replacing the water valve but heard someone say it's rarely the water valve that's the problem. We just went ahead and ordered replacement icemaker, changed it out and that did the trick! I hear the lovely sound of ice falling into the dispenser as I write this!

@maxxrub5438 2 жыл бұрын

Hey it turns out it was the water inlet valve that was no longer working to send water to the ice machine. It was sending the water through the dispenser but not to the icemaker. Needless to say for $25 I ordered the part and fixed it myself. I was so proud😊🤩

@bac3phi 3 жыл бұрын

Thanks for the tutorial. My issue is slightly different. It makes ice, but doesn't dispense ice. When I press the ice dispenser button, I only hear one click and nothing else. What else should I check? Thanks

@Jdhernandez209 3 жыл бұрын

I have the same problem did you find the solution? I can’t even take the ice maker out it’s too full.. I’m thinking it’s the water filter it says I need to change it?

@KevinRHawkins Жыл бұрын

Did you have to turn the water off to the fridge before removing the unit?

@RayRay-nb7tn 4 жыл бұрын

Is the ice maker mtr 24v or 110v. ? And is the terminals that is jumped out the same voltage. I'm thinking 24v on both. Thank you nice video. Bearded.

@BeardedApplianceRepair 4 жыл бұрын

Ray Ray The ice maker runs on 120v and yes the jumper wire jumps 120v through to the ice maker motor module to get it started. What you’re jumping there is the thermostat. The thermostat closes when it gets cold enough to signal the water is now ice. This starts the harvesting process. So essentially you’re push starting it like you can in a manual vehicle. Thanks for the comment!

@RayRay-nb7tn 4 жыл бұрын

Ok sounds great, you are very welcome. Thank you for the info. Tomorrow I have a Mullen drain htr to put in a French Door Samsung Fridge. Thank you.

@stektirade 3 жыл бұрын

What about the ice makers that are inside the door above the ice bucket? My whirlpool has slowed making ice and takes forever to fill up

@joshsherwood2074 Жыл бұрын

very helpful video. I followed your troubleshooting exactly and got the E2 = Motor Lost Position code on test 56. Then 02 = failed test 59 both CW and CCW. So i replaced the ice maker motor. I no longer get the E2 code on test 56 but I'm still getting 02 = failed on test 59 both CW and CCW. The auger just spins and never finds it's home position. Any ideas what to try next? I'm wondering if there's a switch or relay on the motherboard that's not shutting the motor off when it signals it's home...Any help would be greatly appreciated.

@joshsherwood2074 Жыл бұрын

actually after troubleshooting further, it appears now that the rake in the ice maker won't stop spinning now. As if it can't find it's home or it's not getting a signal to stop. Wondering now if this happened to my last motor and it eventually burned out...Any thoughts here? Wondering if the issue is the control board...

@LoveZues Жыл бұрын

How did you disconnect the harness

@alaskanwolf7262 11 ай бұрын

Our auger is fine....its just not making any ice at all. It has happened before but started working again after a couple days by itself. This has stopped making ice like 3-4 times now. I can't find a diagnostics manual to interpret the codes anywhere.

@monicaburke8752 Жыл бұрын

Ive got a whirlpool WRF757SDHZ01 French door refrigerator I replaced my ice maker and did all the tests and it passed but I fill it up with water and it doesn't eject the ice?

@f4nunez612 3 жыл бұрын

I have the exact same issue with the exact same refrigerator

@katbrew7950 4 ай бұрын

How do you clean the chute? It's nasty inside. I can't get my hand inside to clean it.

@909luie8 3 жыл бұрын

do you have a video on how to fix the fridge from not making any ice on this specific fridge?

@rankontop5041 3 жыл бұрын

Prone to not making ice. You can order the whole assembly off of Amazon

@RaptorTX915 2 жыл бұрын

Hi, my same model refrigerator stopped making ice and the water comes out warm. It’s about a year and a half old.

@jimp7168 2 жыл бұрын

I watched a lot of videos. If all the tests show no issue like mine then if it makes all the right sounds do this. It is frozen. Ice maker never fills but sounds like it. Solution other then unplugging fridge is take a blowdryer and lift the cover where ice should come out and blow it hot in there for about 3-5 minutes. Came back couple hours later and dropping ice. Cost free.

@runnergo1398 Жыл бұрын

Sounds like the door where the ice comes out of is stuck and letting warm air go up that ends up making the ice stick to each other.

@tylerbrooks7128 3 жыл бұрын

What the part number for the ice maker?

@rasulbogdan6639 3 жыл бұрын

Is there any trick to getting the wire panel cover off? Im having a hard time. Ive put a small flat head in the back hole but nothing seems to click or move, and ive pushed in as far as possible with no release.

@TRACKT0R972 3 жыл бұрын

The hole you're going to put the tool in is in the front of the bump in the panel and is a rectangular hole. Only need to push down about 1/2in and the panel should pop right off!

@mattmiller4766 Жыл бұрын

Which Whirlpool model is shown in picture? Thank you

@jackkennedy9123 2 жыл бұрын

Was this making ice but it wasn’t coming out? Or it wasn’t making ice at all?

@crayelelynnbryant6694 4 жыл бұрын

Thanks for the info! I've taken the ice dispenser, defrosted everything and thought that it was fixed. But this morning I looked at it, and there's a blockage of ice where the crush blades/ dispensing is. I've cleared the icee again, but I'm still getting the block of ice in that dispenser area. I can hear the motor spinning but all it does is make normal ice in the bin. I'm at a loss. Do you have any idea what it could be?

@BeardedApplianceRepair 4 жыл бұрын

Where the door opens and closes for ice to come through the door, there is a problem where it’s not closing all the way. You have to investigate what’s causing to to not close. Could be the little motor down there or simply just something in the way. Good luck!

@michaelorlando9993 4 жыл бұрын

The flapper in the ice chute maybe not closing

@Jdhernandez209 3 жыл бұрын

I have the same problem did you find the solution? I can’t even take the ice maker out it’s too full.. I’m thinking it’s the water filter it says I need to change it?

@buddahman4201252 Жыл бұрын

Mine was doing the same thing, took mine out to the garage and welded the bracket to the motor shaft with 2 little tack welds. Motor was fine just stripped shaft. Instead of wasting $200 and waiting for parts to come in took me less than 5 mins start to finish and cost me nothing.

@marchpeacemarch 3 жыл бұрын

Whirlpool wrs586fldm01 side by side missing tech sheet. Any ideas how to get diagnostics or cross reference to other refrigerators? Ice maker has optical bin detector. Service manual would help. Anyone got a pdf? Diagnostics go from 1 to 46, but I can't tell what they mean. I already checked the hinge wires for shorts and continuity with a multimeter and needle probes.

@tommyDd 4 жыл бұрын

I did a diagnostic 25 and then 5 came up . What does that mean. The whirlpool is little over a year and recently not producing ice

@dirtyharry9922 2 ай бұрын

Auger motor not spinning or tries to spin. Motor is getting voltage. Actually measured higher than 110v. Solenoid is ok. Door switch is ok. Replaced the auger motor and still has the same issue. Any ideas to troubleshoot?

@shoppy1031 5 ай бұрын

Where is the link to order part?

@hofun 4 жыл бұрын

We also have the same refrigerator and no ice dispensing because the ice box that you pull out is just one big block of ice. Think maybe water line is leaking or something else is wrong?

@BeardedApplianceRepair 4 жыл бұрын

Got to defrost the fridge where you can get the box out and cycle the ice maker to see where the water is coming from. Could be a crack in the ice maker mold or ice built up in the funnel. Could be a couple of things. Got to clear the ice first though.

@WickedG8 Жыл бұрын

I soldered all the wires back together and I'm getting power to all the wires, but I'm not hearing any water squirt into the trays.

@lancewright21 4 жыл бұрын

Links not working Edit: Got the links to work but the part number is different on my motor than in your link, my part number is w10309868 Thanks for the video again 👍

@BeardedApplianceRepair 4 жыл бұрын

Links are working on my end. You get them to work?

@saulherrera9956 3 жыл бұрын

I have same one but mine dispense water, but there is no water in ice maker why?

@johnseiler8614 Жыл бұрын

Do you know how to adjust the cube size on this model? ours makes huge cubes which tend to link together and then want to jam things up.

@runnergo1398 Жыл бұрын

There is a button to press on the front to change the ice from cube to crushed.

@leahcalixto157 4 жыл бұрын

How did you remove the dispenser? We've been pushing the button to the right and pulling, but it won't budge.

@BeardedApplianceRepair 4 жыл бұрын

You may have some ice build up there by the funnel for the water to the ice maker. May have to thaw it before me you can get it out. Either that or you may break it by trying to pull it out. If you don’t see any ice I would just try and pull and eventually it will come out. As long as you removed the wiring cover too. That has to be removed to get the ice maker out.

@15bradleyt 3 жыл бұрын

I have whirl pool French door style fridge with middle drawer model # wrx735sdhz03 we have had it for less then two months now for second time it stopped producing ice. I was told the unplug 30 second trick then push the arm up 3 times to reset it. The first time this happened after a month in our home it worked. But now nothing. Any suggestions. Thanks so much

@Thesimplelife00 Жыл бұрын

Hi..,we’re having the same problem with the same model…did you ever figure it out?

@underground314 3 жыл бұрын

How do you know what repair is required? How do you troubleshoot it? Right now I can’t even get the plastic door open off the ice maker.

@dr.shakingmyhead4167 3 жыл бұрын

Did you find out your problem if you did please let me know

@roryforde7643 Жыл бұрын

How can I tell if the yoke is moving?

@lichtran5363 3 жыл бұрын

Hello. My refrigerator is the same model with you and it stop makinh ice after i replace the water filter. And after i check the Service Test 25, the result is 00. It means the water valve and Icemaker fill off. So what should i do to turn it on? Thanks you so much.

@BeardedApplianceRepair 3 жыл бұрын

You have to go a step further to cycle the ice maker to have it fill back up. You have to get that front cover off of the ice maker and jump the T and the H with a wire to jump start the ice maker to get it to fill. The tech sheet doesn't give you all the information needed for that test. Hope this helps.

@keranbreeden8470 4 жыл бұрын

I live in an area that has only one very expensive service com. Last time I called them it cost me 250.00 for a lightvbulb. Any recommendations? See my next comment

@eltonyancey6426 4 жыл бұрын

Is there a trick to putting the ice tray back in? Sometimes,mine makes a growling noise and I have to pull it out and do it again.

@lancewright21 4 жыл бұрын

Make sure that your ice tray auger flange in back of tray is aligned properly to the auger motor yolk.

@BeardedApplianceRepair 4 жыл бұрын

yep lance is right. Have to line the Yoke up with the tray.

@BeardedApplianceRepair 4 жыл бұрын

thanks for helping out!

@stephenslusser476 3 жыл бұрын

What clip? At the beginning you say lift the clip to remove the unit, but the "clip" isnt shown. I cant get mine out and I dont see any clip.

@BeardedApplianceRepair 3 жыл бұрын

Which piece? The plastic cover or the whole ice maker assembly? If it is the white plastic cover that is shown and you will not see the clip. You have to stick your short screw driver in and hope you get it and push it down. For the ice maker there is a clip on the left hand side. Flat head screw drive will lift that up pretty easily. From there you just pull the whole thing out. it can be tough to get out sometimes too. You have to pull pretty hard to remove it sometimes. Hope this helps. Good luck!

@Santreezy 3 жыл бұрын

Do you have an updated link to the yoke? The one listed expired.

@BeardedApplianceRepair 3 жыл бұрын

Looks like it is not on amazon anymore. Here is the part number if you still need it. 63052-2

@jessegriffin8670 4 жыл бұрын

I have this exact fridge. The fridge is barely 2 months old and I'm having issues with it dispensing ice. The ice maker is making ice just fine. when I go to fill up a glass i can hear the motor but no ice dispense. If i open the tray the ice doesn't appear to be frozen and the arm turns in the tray without issues. I even checked in the back of ice maker to ensure there wasn't any blockage. If i dump some of the ice and put it back in . it will work for about 2 days and stop again. I had a tech come out before and did very little to fix it other than giving me the workaround of dumping the ice. At this point I'm demanding that they replace the ice maker and the motor based on your video. Do you have any suggestions or ideas.

@jessegriffin8670 4 жыл бұрын

one other thing to ask. when your putting it in diagnostic mode and dialing up to 25. what should i be looking for? Is there any error on the screen of the display to look for or code? I did notice when i placed in diagnostic mode on the screen it stated to replace filter. I find it hard to believe the filter is bad for a fridge less than 2 months old. As well as it being the issue to the ice maker not dispensing but still wanted to ask.what should i be looking for.

@BeardedApplianceRepair 4 жыл бұрын

If it is only 2 months old it will be under the manufacturer warranty. The auger motor is expensive on this sucker. Call Whirlpool and have them send someone out.

@keranbreeden8470 4 жыл бұрын

Hi my WP fridge is a 2018 and my ice maker is not like the one in this video. The door dispenser runs but no ice comes out.

@BeardedApplianceRepair 4 жыл бұрын

Yeah repair men are expensive. The auger motors on these thing are crazy expensive as well. i want to say they run around $150. i would just look if its running with the bucket out. If it does your motor is fine. Either your shaft on the motor is stripped or the yoke. Sometimes the auger breaks on the inside of the bucket as well. I wish you luck.

@jensmull8205 Жыл бұрын

My ice box doesn't want to come out--seems stuck. Pressing the button, but it doesn't slide out.

@mrslotze1736 3 жыл бұрын

You have the same fridge as mine I’m trying to see why is my food , veggies are freezing !!!!! Have you ever had this problem??

@dinerogram9415 3 жыл бұрын

hold the temp button on the ice maker panel and turn it up. should be at about 37°f

@annaazdh9099 3 жыл бұрын

I need help with my refrigerator, when I connected the water hose, the water in the ice dispenser did not stop.

@willfleischauer 3 жыл бұрын

Water valve

@frankenglish3867 2 жыл бұрын

On my second ice maker for this refrigerator..stop working after 6 months and replaced under warranty and 1 year later its out again.. …I gave my Frigidaire refrigerator to a neighbor after owning for more than 10 years I was never out of ice or had to replace ice maker…smh

@kennethgoodlow1788 3 жыл бұрын

So I have the same fridge but the dispenser quit and its still making ice and idk what to look for any advice

@Jdhernandez209 3 жыл бұрын

I have the same problem did you find the solution? I can’t even take the ice maker out it’s too full.. I’m thinking it’s the water filter it says I need to change it?

@bootybandit01 3 жыл бұрын

Well what the hell did you use to take the panel off I can’t see in there did you use a Phillips ?

@rasulbogdan6639 3 жыл бұрын

Did you ever get it off? Im also having trouble

@shoppy1031 4 ай бұрын

So I followed directions on how to disassemble and reassemble, then I added the washer, locking washer and plumbers tape. I did not replace yoke. It's alive😂😂

@therealsandraweise 3 жыл бұрын

I have the same fridge 6 months old!! Same issue. So infuriating for a very expensive fridge

@BeardedApplianceRepair 3 жыл бұрын

It is under warranty and that motor is expensive. Let them cover it under warranty, All new appliance have at least a year warranty.

@stevenmarcalus1326 Жыл бұрын

I have this ice maker but no water is filling the ice maker but the water dispenser does work. What is going on where no ice is being made???? Thanks

@hillariedeciga4240 Жыл бұрын

This same thing happened to mine. It doesn’t fill or make ice but the water works just fine. Did you figure it out?

@keranbreeden8470 4 жыл бұрын

It still makes ice

@flawlessfarah2567 4 жыл бұрын

My problem is that I can’t even take out the ice box. It says to push the button and pull but it’s not working . It’s a new fridge and it has ice cubes in it

@BeardedApplianceRepair 4 жыл бұрын

Call the manufacturer. Technician should come take care of it for you. Sounds like ice build up where it’s not supposed to be. May have to thaw fridge to get it out without breaking things.

@Prich319 3 жыл бұрын

I'm guessing the motor died in mine, as it's not making a sound when you turn it on.

@travblurr8043 Жыл бұрын

I just JB welded mine

@jimtalor7971 3 жыл бұрын

Job security...a stripped driveshaft on a motor, why couldn't be the auger?

@chinastar1177 3 жыл бұрын

I can’t even get the ice tray door open: it’s like stuck and I pushed the button hard and wiggled

@majoraslayer64 2 жыл бұрын

These things must be junk. Mine also went out after 2 months of buying the fridge. My wife got cancer around the same time, putting everything else in life on the backburner for a while, and I forgot about addressing it until the warranty had already run out. Reading the comments, this seems to be a common issue. I wonder if this is a planned breaking point to funnel money to their licensed repair services.

@runnergo1398 Жыл бұрын

I've had this same refrigerator for years and never had a problem with it. I'm only here because I did a search for the little flap where the ice comes out is getting stuck and not closing sometimes. Probably just needs to be cleaned.

@visskiss 7 ай бұрын

Possible to weld that bad boy instead of replacing?

@KBzPTGT Ай бұрын

Someone in the comments welded it to fix it.

@happykitty1907 2 жыл бұрын

I am so done buying ice maker refrigerator any more

@bronsonschnitzel7493 2 жыл бұрын

I can't even get the ice box out at 0:14 😒

@user-ly9sg2nj4q 2 ай бұрын

I’ll truthfully Venmo you $20 if you can tell me which diagnostic modes there are to test my ice maker. I have this very model fridge and the ice machine stopped making ice. For my family, it’s an emergency thanks!

@crycowgirlcry Жыл бұрын

This is so complicated just to turn it on

@cristianavila955 2 жыл бұрын

2 week old Fridge and im now I’m searching for others that have had the same issue

@JC-vq2vv 2 жыл бұрын

Week 1 no ice, first was no water and some ice and now no ice and some water.

@pmccoy833 8 ай бұрын

"We verify this auger motor is working..." How exactly? It just shows you sticking your hand in. Your videos are useless if you're just going to skip over troubleshooting steps.

@forexexe Жыл бұрын

Don't see any diagnostic done before replacing the motor. Nothing on how to read the symptoms, how to understand the motor is bad if it is actually running. It appears you are either selling your business or making money on KZfaq instead of helping. Actual replacement is not as hard as correctly identifying the problem. Parts are expensive.