Who has the WORST Customer Service?

Рет қаралды 6,364,908

2 жыл бұрын

Samsung vs OnePlus, Huawei, Xiaomi, Blackberry, OPPO, Vivo, Apple. Let's see which tech company has the best and worst Customer Support!
To see one of the worst Tech Scams in existence: • STOP Buying this Tech ...
To learn all about Crypto for a complete beginner: • How Cryptocurrency ACT...
Disclaimer: All the faces of people used in this video to represent employees are purely stock footage and picked randomly based on apparent gender.
Subscribe for more content (IT'S FREE) : goo.gl/pLg6fE
It would make my day if you could also follow me on:
🌈 Instagram: goo.gl/OUqBBa
🐦 Twitter: goo.gl/EFhwqL
😊 Facebook: goo.gl/Aluzl1
Amazon Affiliate links:
Amazon US: goo.gl/3yS2aP
Amazon UK: goo.gl/gvrsGZ
My Filming Gear:
bit.ly/35CuxwI
Music is from Epidemic sound:
share.epidemicsound.com/pHDFT

Пікірлер: 16 000

@Mrwhosetheboss 2 жыл бұрын

Has anyone had any particularly good / bad experiences with Tech Customer Service? I'd love to know! 😁 To see one of the worst Tech Scams in existence: kzfaq.info/get/bejne/rdGCmLJyl9SmnmQ.html To learn all about Crypto for a complete beginner: kzfaq.info/get/bejne/qL-Bmtxptqqpcn0.html

@preservedforhistory8766 2 жыл бұрын

Stop. (Edit: okay can people please stop saying mean things to me for just editing it to say “actual first reply?” Because I will change it so that I don’t get killed by everyone in the replies anymore.)

@noah77 2 жыл бұрын

second

@knowledgehunt5277 2 жыл бұрын

Third comment

@Bat_mard 2 жыл бұрын

Sheeesh

@theearth2940 2 жыл бұрын

👽

@woof1958 2 жыл бұрын

"my phone isn't turning on" "sir go to your settings and erase all data" bruh

@LORD_ROHIT_1234 2 жыл бұрын

, 😂🤣😂🤣😂🤣😂😂🤣😂🤣😂🤣😂🤣

@vip10277 2 жыл бұрын

The real problem was the "time zone"

@shortking_05 2 жыл бұрын

A very drastic measure, but oh well

@abhijithvijayan3264 2 жыл бұрын

Well i think he may be referring to the automatic on and off settings and just gone wrong😂.

@Dipsnp 2 жыл бұрын

But if I’m sincerely honest in my humble opinion, without being sentimental, and of course without offending anyone who thinks differently from my direction but rather looking into this serious matter with a perspective distinction and without condemning anyone's point of view, I honestly think and feel that I have nothing to say.

@kishorkanna5718 2 жыл бұрын

"Is my phone gonna run around and desert me" "Is it gonna let me down" -The greatest Rick roller ever

@mrrandom7292 2 жыл бұрын

Hearted

@suchirghuwalewala 2 жыл бұрын

That sentence made me laugh so hard i am DED

@adeliodarren628 2 жыл бұрын

Lmao

@matrex00 2 жыл бұрын

2:58 4:14 10:31 never gonna give never gonna give

@hilal_younus 2 жыл бұрын

_”I’m never gonna say goodbye”_ Underrated

@swatigannavarpu274 Жыл бұрын

HE kind of rickrolled them indirectly by using dialogues like "I thought my phone was letting me down" and "I thought my phone was running around and deserted me."

@whydoyouwanttoknowthename3238 Жыл бұрын

No shit Sherlock

@treehouserockers2425 Жыл бұрын

Im never gonna say goodbye 😂

@Azide_zx Жыл бұрын

id love to see this tested with a much more complex problem like intentionally bricked software and see how their full support system is at fixing it, not just the phone line

@jdiv69 2 жыл бұрын

I'm surprised Blackberry can still afford a number for customer service.

@davidatuma9332 2 жыл бұрын

Blackberry is still a successful company though

@Maciek2846 2 жыл бұрын

Wait, Blackberry still exists?

@priyanshsharma9391 2 жыл бұрын

Purpleberry*

@kes6541 2 жыл бұрын

They can afford it. Blackberry mostly does other types of tech, but they released new phones a couple of years ago and supposedly have another coming out soon. They have business customers who buy in bulk, and private customers who are likely to invest in the company if Blackberry keeps them happy. Shutting down customer service would be a bad move.

@Maciek2846 2 жыл бұрын

@@kes6541 Blackberry still exists?

@evansaravia253 2 жыл бұрын

“They said my phone would last 3 years.” “Yes.”

@psychott6 2 жыл бұрын

He’s right, they did aay that.

@rickastley4432 2 жыл бұрын

699 likes 😏

@phantom.2629 2 жыл бұрын

@@rickastley4432 sus

@speedflight 2 жыл бұрын

Heh

@unreal9939 2 жыл бұрын

. . . *Y E S*

@fernweh123 Жыл бұрын

To be fair, the given problem is so incredibly simple, that most technicians would think there's a bigger fault at hand. Things that need to take a charge is one of the most common things nowadays, that it's almost a given for them to be recharged at a certain point.

@CH3MPION69 7 ай бұрын

“I’m never gonna say goodbye tho” got me dying on the floor. 🤣🤣🤣

@CryptoNWO 2 жыл бұрын

Everybody gangsta until Rick Ashley says goodbye

@user-ew5vj1sl1u 2 жыл бұрын

Goodbye

@mics_8684 2 жыл бұрын

Cryptoooo

@jeremiecaspillo2792 2 жыл бұрын

And hurts you

@thehien3731 2 жыл бұрын

He literally sang "never gonna say GOODBYE".

@swagatadas2143 2 жыл бұрын

kzfaq.info/get/bejne/i51ppqiJuKvGYH0.html

@notincognito4660 2 жыл бұрын

To be fair, no one expects a call to customer support saying they have to charge their phone before using it.

@aviralchaudhry3710 2 жыл бұрын

True.

@saithegod696 2 жыл бұрын

but they should be able to help out an idiot

@seanprinsse2897 2 жыл бұрын

Absolutely, but they should expect “have you turned it off and on again?”

@Nasahatapimapetilan 2 жыл бұрын

exactly what i was thinking. it´s just so dump that no support worker will even think about it. its like calling your car manufacturer, saying that every few hours your engine stops working and they have to find out it´s because the customer is to dump to refill gas.

@TJJewett 2 жыл бұрын

Exactly. I do tech support and I had a visceral response when Arun asked, "so you can't do a diagnostic without the phone?" What a troll! 😆

@Oblimix Жыл бұрын

I've only ever needed to contact one company before, about an issue I couldn't solve myself. That was Microsoft, and I had an issue with my Surface keyboard, and they handled it excellently. They even offered to do a swap for a new one for free.

@jeepmanblue Жыл бұрын

Thank you for a great post. Even though the issue presented was unrealistic, dealing with customer service remains a HUGE dissatisfier every time I have to deal with a CSR. I recently had a flurry of run ins with Samsung customer service. Although it felt like the rep's left their brains at home, the truth of the matter is, most companies fail miserably at synergizing their various departments effectively and don't engage in proper employee training & empowerment.

@cycanex_0017 2 жыл бұрын

That Ash's Cosplay is the best, you could even see Pikachu on the right side.

@manikuddin2540 2 жыл бұрын

Ikr

@v.aarthiagnihothri8127 2 жыл бұрын

😂

@iambored_69420 2 жыл бұрын

Gotta review them all 🤣

@swift_sa 2 жыл бұрын

Who is this "Ash" 🤣🤣🤣

@anandafitriananshary3312 2 жыл бұрын

Yeah, Ash... Rick Ashtley cosplay right?

@TheGreatChrisB 2 жыл бұрын

Everyone of them was definitely like "I just talked to the dumbest guy in the universe" after they hung up 😂

@bormeypov77 2 жыл бұрын

😂

@newbie4789 2 жыл бұрын

Well, ig😂😂😂

@AYouTubeChannelwithNoName 2 жыл бұрын

😂😂

@Arqade38 Ай бұрын

Bruh that is not a problem at all. Imagine working in an large tech company and somebody call and wastes your time says their phone discharges.

@abfu1420 Жыл бұрын

Being a Samsung Order Support in my previous job, I can definitely answer that concern by just asking right the questions. Almost everyone that has a phone would know what's the situation. But yeah, most of the reps are Department-specific driven meaning even if they know the answer, they'd still hand you over to the right department that should answer your question. Also, I can tell that you're just playing up with me. Lol

@DaveAlkema 2 жыл бұрын

As someone who worked at Geek Squad, I can tell you that some of these people are overthinking the issue because they can't comprehend that someone would be stupid enough to think a battery would last three years without a charge.

@zaps345 Жыл бұрын

My thoughts exactly, I think this test was unfair, he should at least have had a reasonable "problem" to test them.

@duducritic4660 Жыл бұрын

This is so true. Honestly I feel bad for some of them as they couldn't even think of someone not knowing that your phone dies when you dont have enough battery. We have been using phones that can be charged from early 2000s now come on. Should have definitely had a better question that would actually need some good support

@makkie8593 Жыл бұрын

Exactly!

@Bonbonbon739 Жыл бұрын

Exactly

@jahlasam Жыл бұрын

Also, It's A LOT more infuriating if the customer service assumes that you're that stupid

@markcoutinho4046 2 жыл бұрын

The Apple guy just questioned his whole life at that moment

@AwesomeTheAsim 2 жыл бұрын

HAHA

@kismaayocadey 2 жыл бұрын

Lol true

@FBIO-wc4fr 2 жыл бұрын

@Xene Dvalin cloud

@sillicon8227 2 жыл бұрын

Bruh ikr "I'm never gonna say goodbye"

@felixchen1718 2 жыл бұрын

I wonder what apple number hes calling since every time I call, the initial response is completely different and the helpers on the other side are always super kind and helpful. Last time although I got disconnected somehow, I was able to call back and another guy knew my issues from the call before because they take notes of fixes and issues to make sure the customer gets good service and can determine issues based on issues in the past

@chillkillisded Жыл бұрын

‘Is the phone not running around and deserting me?’ That part had me dying 😂

@terrykosowick594 Жыл бұрын

You had very good luck! I usually can't get to speak to a real person at all. The poor customer service is not limited to tech companies either. Also, if they do have a phone number, the message says "We are experiencing unusually high volumes" regardless of when I call!

@adityanair7342 2 жыл бұрын

"I'm never gonna say goodbye, though" Apple guy: "say that again..?"

@Lehsah2021 2 жыл бұрын

10:31

@thewokeagenda 2 жыл бұрын

I absolutely love how the guy laughed when he said that 😆

@lanzjoseph1 2 жыл бұрын

It’s the “I’m never gonna say goodbye, though.” and the chuckles. 😎

@purrphantom 2 жыл бұрын

he couldn’t even hold it

@mensaanamuakwofie5634 2 жыл бұрын

I can't stop laughing 😂😂😂

@femme434 2 жыл бұрын

Couldn't stop laughing.. Such a good video

@Eco-Quack 2 жыл бұрын

He’s never gonna give him up

@MariaTurner161 2 жыл бұрын

Say that again? Hello? 😂

@fuckshit8208 Жыл бұрын

This video had me dying, hahaha. It's the small touches like the Rick Astley references and the hilarious costumes that make this video gold. *chef's kiss*

@redgamezandcodezVR Жыл бұрын

Was expecting Huawei but Xiaomi. nope. Great video. really loved it

@darkninja7466 2 жыл бұрын

"I'm never gonna say goodbye though" Lol😂😂😂

@struggle9394 2 жыл бұрын

Say that again 🤣🤣🤣🤣🤣

@obrandanielsellar8586 2 жыл бұрын

Hello???

@MvsG18 2 жыл бұрын

*face off*

@absurd7292 2 жыл бұрын

lol

@ReFraqtions 2 жыл бұрын

It was so weird when he said say that again lol

@sreevathsa4006 2 жыл бұрын

I'm pretty convinced that "It all depends on the person"

@willhall7777 2 жыл бұрын

It does.

@willhall7777 2 жыл бұрын

It helps if whoever you reach in customer service speaks the same language as you do.

@girishbalaji3022 2 жыл бұрын

Samsung is awful!! U should try once

@coolergamerkai9258 2 жыл бұрын

no its the trainign business gives employees

@Ot_Doges 2 жыл бұрын

Same

@CubeWorm 6 ай бұрын

Yay! Did anyone else notice the mirror cube on his desk at the start. (I'm a speedcuber so this makes me happy lol) 😊

@trxshgxng8249 7 ай бұрын

So I live in Germany and as often as I called Xiaomi Support (because I have Xiaomi only) they were always friendly and none of the calls were 8 minutes long. Very quick. Sometimes I even got two options which I could choose, and that's a huge + for me.

@madlke7322 2 жыл бұрын

Vivo: “we’re not technically trained, and wouldn’t be able to help” then what’s the point of customer service number 😐

@gracieortega8611 2 жыл бұрын

LMAFO

@rdmz135 2 жыл бұрын

@LeGetTrolled :p Apple wasnt any better... the only two with good scores were also Android...

@wtf285 2 жыл бұрын

@@rdmz135 And they both were fucking chinese companies whose phone sucks......

@musteycraft9854 2 жыл бұрын

@ٴAn0n s sucks

@katt5896 2 жыл бұрын

@@wtf285 someone never tried any flagship but iPhones

@heldrax 2 жыл бұрын

The oppo representative actually had a point. Theres a setting that tursns off your device at a predesignated time everyday. Plus almost everyone knows about the battery draining everyday in 2021. I feel as if thst guy deserves the most credit out of all of them

@potatoesss9793 2 жыл бұрын

yes!! sadly arun misunderstood

@forthphoto 2 жыл бұрын

To be honest my first thought was that he had this setting and was checking who'll help him disable it. He said that it happens about the same time every day. Plus even the most not technical people know that you need to charge your phone.

@tb124.gaming 2 жыл бұрын

@@forthphoto honestly I never seen anyone who doesn't know that a phone needs to be charged... At least he could've used a voice changer, to sound like a very old person... If I wroked at a call center, and heared a you person not knowing about charging, I would just assume that he is a troll

@themizplays5326 2 жыл бұрын

agree it should be 5

@savannahcat1805 2 жыл бұрын

also, I feel like a lot of people working with you would think that you know that phones need to be recharged.

@tex2k03 Жыл бұрын

Hi there I just wanted to say I really love your videos.Its been like a year and a half watching your videos from "How to optimize your ZTE Blade" till now "Unboxing and Review of the Redmi Note 12 Discovery Edition - the Fastest Charging commercial phone in the world" and I watch these for entertainment and general knowledge.I'm from south africa and I want to thank you for all these videos.I am a Big fan of yours. Also I am going to post this on 25 of your videos I just wanted to ask if you could do one on Nokia X30 Vs iPhone 13 please Thank you...great Milo for me Please

@PlaneFr Жыл бұрын

6:35 I will tell you what they mean here because I am an oppo user There's something that's called "auto power off" it's something that you set the time to power off and another time to make the phone power on again i use it at night when i sleep so i don't wake up to a call

@--.-- 11 ай бұрын

Anyway this is a really bad support

@KeenScout. 2 жыл бұрын

The question he asked is easier to understand if you're dumb. It's like asking your teacher "what's 1+1" they'd probably be confused, not because it's a hard question but because it doesn't make sense to ask it.

@kitkan7274 2 жыл бұрын

True!

@yuuji8447 2 жыл бұрын

Yes I noticed a little word play too

@andhikabayutrimulya6455 2 жыл бұрын

Nah black screen or dead is a very common problem, simple training (or checklist) would solve a lot of this simple problem. Question like "is it fully charge when it died?" "is it in stock condition without modification?" "did it hapen after you do/install something?" Just this 3 question would eliminate many other problem and isolate the problem to few probable cause.

@laaa9290 2 жыл бұрын

Older person will not know what the real problems is so it is understandable to ask that question..

@jonathon3787 2 жыл бұрын

This is exactly what I wanted to say, just better. It’s not that the tech support couldn’t help with a dead battery but it’s not something someone would really call support for.

@CJG4L 2 жыл бұрын

Imagine the ones that answered well talking to their mates: "I can't believe this, a guy called just to complain that his phone runs out of battery"

@gwsheipang 2 жыл бұрын

while I read news about a lady complained to BMW because her new 3 series sedan stoped in less than 100km. -- run out of gas....

@saikrishnapulivarthi7647 2 жыл бұрын

Lol we used to do this back when I was working for Samsung USA

@romansenger2322 Жыл бұрын

I work with machine building companies that would wish their products have only half the connectivity of a smartphone and they are still able to scan their machines for errors or defects the moment someone calls. How come the support of the big tech companies arent doing a scan to sort out possibly hardware, software or setting errors?

@jonahrutherford610 Жыл бұрын

You should have thought of a more complicated question, but still a fun video to watch keep it up!

@stepupin9076 2 жыл бұрын

I work in customer service and suggesting simple stuff like there is no battery left actually offends some customers. Also some would even deny it and say something like "NO, there is battery - i looked just 1 minute ago and it was 8%". Battery can go from 8% to 0 in one minute if its an old battery and its cold outside for example

@iophop9266 2 жыл бұрын

life sucks for u to deal with e-karens

@novaprime1166 2 жыл бұрын

@@iophop9266 😢

@drownindesigner 2 жыл бұрын

feelsbad

@Xyler94 2 жыл бұрын

Had someone try to ask me if it was possible that a Macbook Laptop could come from factory with... Cola spilled in it.

@tomatopaste6550 2 жыл бұрын

battery issue would never happen to Samsung A series.

@kumaranbalaji1567 2 жыл бұрын

Anybody who gets a call like this would probably think that the one calling is trolling them....

@asrig3880 2 жыл бұрын

Actually, it's also a test on how they react to such thing.

@Venvaneless 2 жыл бұрын

I know Apple tested their CSs on those things. Like asking stupid questions like camera angle for the iPhone for example.

@BreadCatMarcus 2 жыл бұрын

Never underestimate the stupidity of humanity

@randomtinypotatocried 2 жыл бұрын

@Deep Kumar Oh yeah. There's still people who don't know how to add an attachment to an email...My friend works for the local government and keeps being asked questions like this and even more "stupid questions" like how to turn on something

@briandijkshoorn5084 2 жыл бұрын

If you don't know how to charge your phone you probably don't know to go make a call...

@thecatacombhimself 7 ай бұрын

"but the battery should last three-" *horror movie jumpscare*

@SohamMitra_Riju_97 Жыл бұрын

Great move on using Pokemon Ruby/Sapphire/Emerald Battle vs Rival music on the part where you're dealing with Xiaomi .. ! And also name Ash and battle won musics .. remarkable

@cameosix7077 2 жыл бұрын

Samsung: Detects call being made through an iPhone Samsung: Terminate, I mean terminate call

@austin_ug4656 2 жыл бұрын

😂😂😂😂

@austin_ug4656 2 жыл бұрын

@Ti Xier but it wasn't really off. Watch the video well before commenting

@erickmazariegos5778 2 жыл бұрын

@Owen Jones BRUH 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️💀

@Jack16114 2 жыл бұрын

@Owen Jones I really can’t tell if you’re being sarcastic or not. You are a god level troll.

@nobody9706 2 жыл бұрын

@@austin_ug4656 He was joking

@RobbyLender 2 жыл бұрын

I feel like this issue was too easy, and techs, assuming you’re not tech illiterate, think the problem is bigger.

@CasparAbelmann 2 жыл бұрын

Having been customer support for a video game store, I can say with certainty that you should always assume the simplest problem first. Someone that has a bigger problem will almost always start saying more things than just "my screen black pls help". I once had a call about "my wii remote doesn't work", with the problem actually being that they didn't even put the batteries in, while I assumed they must've misplaced the sensor bar or didn't press the reset button to link the remote.

@PvtAnonymous 2 жыл бұрын

yep, as a tech myself, I would never assume someone wouldn't know by now that you have to recharge devices.

@MasterOfNothin 2 жыл бұрын

I feel you bro I mean who would be so rich to buy a flagship smartphone when he don't even know what charging percentage or low battery warning is

@MasterOfNothin 2 жыл бұрын

Due to arun these employees might get frustrated and lash out on another customer or employee

@jeffsonhsregulus4103 2 жыл бұрын

@@MasterOfNothin I doubt that SAMSUNG may even have fired that guy.

@trexxx_. Жыл бұрын

did anyone notice that that is stanley from the office in the background 8:10

@chakmashikar3094 9 ай бұрын

all audio recordings from the mid-late 90s sounds better than those people's modern microphones which they're using for customer support thing

@samuelcarpenter4289 2 жыл бұрын

No one: Vivo when someone's battery won't charge: *We are not technically trained to help*

@csr2537 2 жыл бұрын

Apple was actually even worse than Vivo, they didn't solve the problem and took a longer time

@hakonhalldorsson3157 2 жыл бұрын

Bruh, the memes DEAD

@mrsushilram18 2 жыл бұрын

300th like

@unliving_ball_of_gas 2 жыл бұрын

The person on the ohone did say she isn't a vivo staff. Maybe, vivo's customer service was full so they redirected Arun to another conpany or something? Idk

@whyumad1606 2 жыл бұрын

@@hakonhalldorsson3157 like your grandma?

@Harriseu7 2 жыл бұрын

Ronaldo: Made Coca-cola's market lose 4 billion Arun: Risking more than half of the top companies in one call

@Deadpool-mw6bw 2 жыл бұрын

Lol true 😆

@ysnsmth 2 жыл бұрын

how did Ronaldo do that?

@Deadpool-mw6bw 2 жыл бұрын

@@ysnsmth he moved bottles

@HairyNjqqa 2 жыл бұрын

@@ysnsmth he refused to drink coke.

@Megatronpt 2 жыл бұрын

@@ysnsmth He removed two coke bottles from the front of the cameras and put them under the counter, while at the same time he moved a water bottle to the camera focus.

@TheRayInPV 3 ай бұрын

I remember back in the 90s and dealing with customer service. They would always ask you to check the simplest things. My computer wont start... have you checked that the electrical plug is connected?... I don't have internet. .. have you checked that your phone line is connected to the back of the pc? I think they can start there with phones now. Start simple.

@kluckva 10 ай бұрын

The apple part remembered me about a funny situation My bestie was trying to call some kind of a company idk what was it and she was directed to the robot. She had tried every phrase but the one working turned out to be "call the meatbag here!!" and it immediately answered that its going to redirect her to a person

@MzwandileHarmans 2 жыл бұрын

Vivo asked the most stupid question “what is the make of the device?” Really ? It’s Vivo 🤣

@GGG-ir6xr 2 жыл бұрын

Perfect english, Vivo must use a 3rd party secretary service.

@medhadeshpande76 2 жыл бұрын

I think vivo meant the model

@raphaelchew9560 2 жыл бұрын

Make means model or type of specific Device generally used in American english

@poopsickle2411 2 жыл бұрын

I think what they meant was the year of manufacturing

@JamesWilson01 2 жыл бұрын

She works in a generic call centre and takes calls for lots of different companies. She probably forgot which call she was on. Trust me, I know, I worked for one too once ☠️

@paul2020uk 2 жыл бұрын

In fairness to the agents they were banking on the fact that no one is really that stupid.

@Vaan382 2 жыл бұрын

Big mistake when it comes to people

@swagatadas2143 2 жыл бұрын

kzfaq.info/get/bejne/i51ppqiJuKvGYH0.html

@ilyasovich 2 жыл бұрын

As someone who worked as tech support agent for years, I've seen some tech-illeterate people that don't even know basic things about their devices, so we have to pay attention to every little detail of what they say and start with the basics before diving to more complicated things...

@hownottoadult1014 2 жыл бұрын

I’ve had a customer wonder why her payWave wouldn’t work when she had a RFID card cover on her card and another yell at me for 20mins after I told her we were Sanity and couldn’t return her target DVD even if she had the receipt

@pjw1993 2 жыл бұрын

I was thinking just this... I've worked in phone tech support and it's really hard to find the right tone... You may speak with someone one minute who doesn't even know what a home button is, then the next person may be highly tech savvy and get confrontational if you suggest the basics

@Hitrocol Жыл бұрын

I think there's a simple explanation. See, most companies would expect you to know that your phone had ran out of charge. And, if you are old, it would be most likely for you to have children or grandchildren who'd explain this to you. So, the CS wouldn't expect you to call for this kind of stupid reason.

@rajanplanet Жыл бұрын

I m from Myamar, Bro i love your presentation style and skill i feel very good to listen all of your talk. i may need to copy cat.

@Soulz_Samurai 2 жыл бұрын

"But the battery should last 3 years, right?" 😂😂😂😂

@xplorer4975 2 жыл бұрын

kzfaq.info/get/bejne/Zpl9l814ysnMmIE.html

@zanemiracle6121 2 жыл бұрын

Right 😐?

@sooraj9824 2 жыл бұрын

it should last three years, get your facts straight man, by three years he means the life of the battery

@Soulz_Samurai 2 жыл бұрын

@@sooraj9824 r/whoosh

@UtkarshDesigners 2 жыл бұрын

Customer care: Yes, just like your mum

@brezza6892 2 жыл бұрын

Honestly I think the issue was so silly that they refused to consider it.

@Mike-ql4sz 2 жыл бұрын

From Customer service POV no issue should be considered silly!

@botherevil2492 2 жыл бұрын

google has the worst customer service believe it !! my pixel phone was having some issues and I called them they Never answered the call even the email which the customer service gave me is of no use from that day I swear I will never ever again buy google products even Xiaomi has better service then them F you google .

@randomtinypotatocried 2 жыл бұрын

@@botherevil2492 Everything to do with Google the customer service is a total joke

@obidean3964 2 жыл бұрын

True, I wish he complained something more legit and I'm not surprised if many of the support regard his calls as troll calls ...

@King91OM 2 жыл бұрын

@@botherevil2492, Google has customer service? After years of using, the only way I can get feedback from them was through the community. Not through Google themselves.

@AuranDerg Жыл бұрын

thankfully ive had a better experience with apple customer support, they were really nice and got right to the point in helping me fix an incorrect warranty date

@BashirSensei Жыл бұрын

I've called Realme, they was so good and they gave me the service centers locations if i want to make a firmware or fix any hardware issue

@Yodaboi 2 жыл бұрын

Arun: “My phone would last for three years” Oppo representative: ”Yes”

@Niraol 2 жыл бұрын

Oppo was terrible, how did OP get 3 stars and Oppo 3,5 when the Oppo guy told him to factory reset the phone without telling him the consequences of that

@Yodaboi 2 жыл бұрын

@@Niraol , ikr, literally so fu*ckin careless abt the user’s data

@krishnamittal1858 2 жыл бұрын

beethoven i am such a big fan of you! when are you dropping a new album?

@arceus3105 2 жыл бұрын

@@krishnamittal1858 hahahahaha

@vijayganesh9557 2 жыл бұрын

@@Niraol I think he meant settings reset. I found a similar option in my friends samsung m series phone. It just resets all the settings to default.

@Sweet_Dae 2 жыл бұрын

"I'm never say goodbye though" lol love that hugot lines.

@Fefoe 2 жыл бұрын

Pilipino ka?

@YranLee2005 2 жыл бұрын

@@Fefoe pinay yata

@Fefoe 2 жыл бұрын

@@YranLee2005 siguro...

@Nandhu02 2 жыл бұрын

@mango-float 2 жыл бұрын

Rickroll reference

@ygdrassil7694 Жыл бұрын

apple will ask for your email address or appleID to log a support case, this makes it easier to track the case if the customer calls back for the same issue so he/she doesn't have to explain the whole thing all over again (important for more complex cases that several people might be involved with). Apple customers can also request to get a copy of their support cases. (at least here in europe, I don't know how it is in the states)

@thinkabtzuu Жыл бұрын

6:23 alcohol free playing is so funny 😭😭

@nightfall4434 2 жыл бұрын

Ash is only ten, he shouldn’t be calling customer service on his own

@jamesfauzan4246 2 жыл бұрын

So he's been ten for.. 20 years?

@victor5.- 2 жыл бұрын

But he can leave home on his own to catch Poket Monsters for months.

@nightfall4434 2 жыл бұрын

@@jamesfauzan4246 yes

@newtonturner3339 2 жыл бұрын

But he can own and wield a dragon, battle in an arena, talk to an unsuccessful lab experiment, and travel across the world with no issues? I think he's fine with calling for help with his Iphone.

@randomtitanium 2 жыл бұрын

He's 11

@kismaayocadey 2 жыл бұрын

"I'm never gonna say goodbye tho" Silence* Guy: "say that again" Arun laughs*

@jonathan4640 2 жыл бұрын

we saw the video

@KaiKusters 2 жыл бұрын

@@jonathan4640 found the juicer

@frieza2235 2 жыл бұрын

The guy laughed too

@oooLaa535 2 жыл бұрын

Then??

@swagatadas2143 2 жыл бұрын

kzfaq.info/get/bejne/i51ppqiJuKvGYH0.html

@SirensOfNC 11 ай бұрын

9:26 was that.. an Eye Pad! 😭

@ronfromhk Жыл бұрын

Key important feature. Awesome. Love it.

@okrevichan 2 жыл бұрын

"YOUR BATTTERY NEEDS TO BE RE-CHERGEDD" Lol

@fantastic_cousins5467 2 жыл бұрын

The flip

@cosmo9466 2 жыл бұрын

Time stamp?

@okrevichan 2 жыл бұрын

@@cosmo9466 ?

@zTempest31 2 жыл бұрын

Arun: "My phone's screen is turning black every evening." Apple: "what is your email address?"

@FallenVixen93 2 жыл бұрын

Honestly it’s procedure. They can’t answer any question until they have that because They will get docked actually ask them

@patrickjeromeobaldo2450 2 жыл бұрын

This is mostly true and not just for customer support for devices. These representatives work on a ticket basis and is mostly required for their metrics so you really can't blame them. I'm actually surprised that xiaomi and huawei didn't even bother asking for any identification despite being the best support for this test.

@GeneralAeon 2 жыл бұрын

@@patrickjeromeobaldo2450 they likely would have if the problem was something more serious than the phone going flat

@patrickjeromeobaldo2450 2 жыл бұрын

@@GeneralAeon maybe thats how it is for some companies. But most customer care relating product especially should ask at least some form of identification to at least confirm you are calling the correct hotline, or to be routed to the correct support. His testing method was more of a "help desk" approach where he straight up ask for a solution, when some companies employ a turn around time even for basic issues to ensure quality and consistency of solution offers.

@SoulSeeker20 2 жыл бұрын

Blackberry: "hold my IMEI!"

@SportPrediction Жыл бұрын

6:20 Oppo guy literarly asked you to format your phone wherein you would have lost ALL your data without a backup. They don't deserve 3.5 stars rather minus.

@geniusfde Жыл бұрын

Bro, you should try ATT... Was on loops for 4 hours and no results. They actually shutdown the department while I was talking to them. They promised to call me tomorrow.

@AkashSingh-vt9hy 2 жыл бұрын

Arun : Passionfruit CEO * So he's not a fan, just passionate *

@Shaihan 2 жыл бұрын

"I'm never gonna say goodbye" "Say that again?" I'm dead 😂

@yayayayya4731 2 жыл бұрын

@@kaif__rizwan this is not a rickroll unfortunately

@AwesomeTheAsim 2 жыл бұрын

I laughed so hard

@spinx1483 2 жыл бұрын

Same🤣

@Shaihan 2 жыл бұрын

I think that guy knew he got rick rolled lmao

@dekion261 Жыл бұрын

i cannot talk about phone csr issues, but carrier... t-mobile is the absolute worst right behind Boost. Boost was better, but still crap, until they were sold. now Boost is the worst experiece i have had. Both companies have made all your experiences on this video seem a lovely walk in the park on a nice sunny day.

@maluminse6013 Жыл бұрын

The fact that he had to use subtitles so his viewers could understand most of these reps says something about the state of customer service in the modern era

@Mecholix 11 ай бұрын

i mean, i don’t think they can help their accent

@maluminse6013 11 ай бұрын

@@Mecholix Go miss the point somewhere else

@anansadeak8376 2 жыл бұрын

I think some were confused cause they didn't expect someone to not know how to charge a phone or call their charger "wire". To me, that's basic knowledge, something everyone should be aware of when having a phone.

@DazzlingPotatoes 2 жыл бұрын

Yep I thought too

@IWaxBux 2 жыл бұрын

yah, i can't imagine anyone doesn't know that by now, even if you're an old person everybody knows you need to charge at least once a day

@SkipTheFlip 2 жыл бұрын

I’ve worked as a product knowledge trainer. We received calls when a customer complained he can’t connect to the Internet. The solution given was to turn on the router, which is not our support, but yeah it does exist.

@elymihai8381 2 жыл бұрын

@@SkipTheFlip It happened to me too, but it wasnt mine router and I thought it is on, but I just couldnt find the wi-fi

@bacon2274 2 жыл бұрын

Worked at an “Apple Store” in Norway, and did tech support. We were told that the first thing you should ask people if a device isn’t working (for example a black screen), is if they’ve charged the device, or to double check if the power cable is connected. People always meme about tech support just telling people to turn their device on and off again, but that’s cause you always need to start right at the basics, or else you’re just complicating a potentially simple issue.

@khairunshazwin2503 2 жыл бұрын

The part where the guy in Apple customer service said "say that again?" has me wheezing.

@FadeAwayClips. 2 жыл бұрын

@@user-li9pi8ir8i no let’s just get this done right here

@masaya-kung 2 жыл бұрын

@Cat i subbed to u

@drownindesigner 2 жыл бұрын

say that again?

@youku3dcode144 2 жыл бұрын

Hah HUAWEI won 😎✌

@GimOA 2 жыл бұрын

@@drownindesigner Say Goodbye! **gun clacks**

@meldoy39 Жыл бұрын

THE OPPO HOLD MUSIC WAS TWICE!! I LOVE THE SONG

@shazianawaz Жыл бұрын

2:43 the loud sound and the party lights made me laugh SO hard! 🤣

@ethanbiji5268 2 жыл бұрын

Arun: I'm never gonna say goodbye tho... Rep. : Sorry, say that again? Arun: *dying inside*

@Nameless-jp2hj 2 жыл бұрын

I don't get it

@heershah6451 2 жыл бұрын

@@Nameless-jp2hj heard of Rick rolling

@LoadingData... 2 жыл бұрын

@@Nameless-jp2hj I can smeel a woosh

@leiya107 2 жыл бұрын

I think the Samsung one hung up because, despite the "thank you for calling" music thing, I think the other side can actually still hear you saying all those things -- some customer service departments can do that, so as soon as they realised it was essentially a prank, they hung up.

@erickmazariegos5778 2 жыл бұрын

THIS 👆🏻‼

@razinkeelath 2 жыл бұрын

He should have atleast mute his mic while saying to the video

@Nightrnxre 2 жыл бұрын

If music is playing that means it’s legit but if it’s just silent then they can hear you

@JR-mk6ow 2 жыл бұрын

This needs to be higher

@mikeoloughlin5252 2 жыл бұрын

Well shit usually when I'm on hold i go to the bathroom and sometimes Hum the music that plays

@TraumaD0g Жыл бұрын

In defence of the tech support people, I don’t think they except anyone to call customer service because their phone battery died, also most phones need to be plugged into the charger to actually turn on so you can set it up. I feel it is unfair that these support lines were rated very low, as I see many comments here saying they’ve had great support, and phone charging is such common knowledge that it would never need technical help.

@wheat.mp4 Жыл бұрын

DId I see right under the time of the call and stars/rating the "Mirror blocks 3X3 Rubiks cube"? :D Like im teaching myself how to solve it right now..

@dasherfcb 2 жыл бұрын

"They just ended the call on me" Every interview I've ever given.

@kamaeleontis 2 жыл бұрын

7809th

@callistoarmy5576 2 жыл бұрын

Hello guys ❤️ because I'm not famous like other singers that's why no one see my music videos. Pls see once and then decide 🔥...

@Shawteeee 2 жыл бұрын

@@callistoarmy5576 wot-

@renofumi28 2 жыл бұрын

@@callistoarmy5576 go sleep, stupid.

@Hyun_hypper 2 жыл бұрын

Lol

@g0ldy847 2 жыл бұрын

Is the phone not running around and deserting me The biggest Rick Roll ever.

@HanmaHeiro 2 жыл бұрын

Wait, no one said that in the calls. Or did I miss it?

@g0ldy847 2 жыл бұрын

@@HanmaHeiro Arun said it

@kahleelhavefunlearning 2 жыл бұрын

Lol😂🤣😂🤣😂

@g0ldy847 2 жыл бұрын

@@kahleelhavefunlearning I’ve got another one Everyone was so gangsta until Rick Astley said goodbye 🤣🤣🤣

@IshaSharma11 2 жыл бұрын

😅😂

@elliotwhiltling-reside5269 Жыл бұрын

For the Vivo call, did you use the background from "The Office"?

@hassankassem6051 Жыл бұрын

I can not stop laughing 😂😂😂😂😂 I died as soon as I saw “passionfruit ceo” and the stat 🤣🤣🤣🤣🤣🤣 I love your videos buddy I’m a new subscriber only been subscribed for like only a couple weeks maybe less but I wish I was your subscriber from the very beginning man! Keep up the good work! 😂😂😂😂9:03

@nandhagopal8519 2 жыл бұрын

What if someone who actually doesn't know that his phone needs to be charged every 6 or 8 hours and calls the oppo guy thinking his phone might have an issue and gets told to erase all your data 😂

@xplorer4975 2 жыл бұрын

kzfaq.info/get/bejne/Zpl9l814ysnMmIE.html

@Amelpe 2 жыл бұрын

Naa, if your buying a phone then you should really know about that.

@EikottXD 2 жыл бұрын

I'm pretty sure that person would know that batteries have existed for such a long time and have the common sense.

@jett5084 2 жыл бұрын

Then they are just a waste of population

@somayough 2 жыл бұрын

I don't think this is a totally unrealistic scenario though. Older people may upgrade phones without knowing the expected battery life of the phones they are replacing, and may not expect their new phone to need charging so often. For example, if you upgrade from a 6000 mah entry level phone which could last a full day on one charge, to the flagship mi 11 which only has 10 hours of screen on time, without knowing that the newer phone has a significantly lower battery life under heavy usage you'd think there's something wrong with your new device.

@mallowbleu8289 2 жыл бұрын

Did oppo just used Twice's alcohol-free as an on hold tone 😂

@ttga 2 жыл бұрын

Hahaha I noticed that too

@lexic5928 2 жыл бұрын

ikkkk i was like that’s familiar…… alsoooo jAy wHy pEe

@ishanscjijfhd1086 2 жыл бұрын

Hello co-once!

@syubrkive 2 жыл бұрын

i noticed it

@Nostalgic_Lewis 2 жыл бұрын

That’s what I was thinking😂

@LightningGamer990 Жыл бұрын

Hey Mrwhosetheboss you should do a video where you rickroll customer services!

@Hardcore_Remixer Жыл бұрын

That question is so simple and obvious that people people may think you rooted and installed some kind of virus and gave it root acces. The experience is totally different if you go to a Samsung center as I did. My phone was literally trying by itself to turn on and once it was about to turn on it turn off again and the cycle repeated as long as it had battery to consume. Took it to the center and, thank You, God, it was still in Warranty. They changed the motherboard with all it had on itself and the USB Type C thingy. Mainly it was a new phone. That all took just 2 hours (left it there to be worked on). Though, can't guarantee that all the operators are great because I never needed to call them for such a problem.

@MeowMeowCorp 2 жыл бұрын

He went from Ash to Astley real quick .

@daymanito0860 2 жыл бұрын

Ashtley

@vinv007 2 жыл бұрын

Arun : Hello ,I would like to speak with apple representative. Robot : What is your issue ? Arun : My phone goes black ! Robot : would you like to place an order for a new iPhone ? Arun:No,I need a fiX Robot: Thank You for Ordering iPhone X..

@aashutoshsinha1253 2 жыл бұрын

😂😂😂😂😂😂😂

@danielchapman1550 2 жыл бұрын

@@natfrailadler1995 Ik man

@RomaniaForLife 2 жыл бұрын

LOL

@anmolgautam3110 2 жыл бұрын

🤣🤣

@BuddinGHP 2 жыл бұрын

iPhone: *Stonks*

@ThePigeonLeague Жыл бұрын

background for vivo was the office us interview room

@sp-dy5il Жыл бұрын

7:38 I highly doubt that as i have not met anyone EVER who uses a Vivo product

@Harshit-co5bd 2 жыл бұрын

Everyone's gangsta until Rick Astley makes his appearance

@Harshit-co5bd 2 жыл бұрын

@:awesome: 🌺🌻 lmao

@Hyui205 2 жыл бұрын

With Twice's song

@harshit7031 2 жыл бұрын

Bro we share the same name

@Harshit-co5bd 2 жыл бұрын

@@harshit7031 lol

@pastaboiii3324 2 жыл бұрын

I am prepared

@leoloydleones7076 2 жыл бұрын

You know its a Filipino customer service when she has that friendly tone and offers help that is direct without BS.

@rodeladamero4808 2 жыл бұрын

I think the Customer Service of Xiaomi was a Filipina because of the accent and on how she assisted Arun 😅😁

@swagatadas2143 2 жыл бұрын

kzfaq.info/get/bejne/i51ppqiJuKvGYH0.html

@ravelcop 2 жыл бұрын

Samsung guy sounded like Filipino too, tsk tsk

@HanxoHaxashi 2 жыл бұрын

@@ravelcop i think Arun should do another try on it but nonetheless nice vid. Btw proud to be Filipino

@verntechph 2 жыл бұрын

Yes the Xiaomi CS is definitely Filipino.

@CorvusCorax12d Жыл бұрын

hey just so you know, samsung, huawei and oneplus are all the same company, Sykes. They outsource the support obviously. (employees handling Huawei get a bonus through the number of calls/chats they handle every month and that's why they are absolutely top notch in speed+quality of service. But they are overworked. Each employee handles about 120 calls and 50 chats a day).

@nodirbekuktamov6041 Жыл бұрын

Not any operator expects a call from the customer saying that his phone needs to be recharged!!!!

@parthrao 2 жыл бұрын

I was literally at the edge of my seat hoping that someone would say that "did you try turning it on and off". 😂😂😂😂. Edit: they did something better " Enter password and erase all your data"

@swagatadas2143 2 жыл бұрын

kzfaq.info/get/bejne/i51ppqiJuKvGYH0.html

@jamesfauzan4246 2 жыл бұрын

That was shocking lol