Why Troubleshooting is Critical in IT | Google IT Support Certificate

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Күн бұрын

The most important skill you will need to be a successful IT support professional is customer service. You need technical knowledge, but you also need to be able to interact effectively with a customer to solve their problem. Before exiting this course, you will study troubleshooting best practices, crucial customer service skills, and the proper documentation procedures you need to succeed in the IT world.
0:00 Troubleshooting Best Practices
2:09 Ask Questions while Troubleshooting
6:02 Isolating the Problem
9:25 Follow the Cookie Crumbs
12:31 Start with the Quickest Step First in IT Support
14:36 Troubleshooting Pitfalls to Avoid
16:22 Ticketing Systems and Documenting Your Work
18:49 Process Documentation
20:35 Documenting in Ticketing Systems
This video is part of the Google IT Support Certificate, which introduces learners to troubleshooting, customer service, networking, operating systems, systems administration, and security. The program, created by Google employees in the field, is designed to provide you with job-ready skills in about 6 months to start or advance your career in IT.
Take the Certificate HERE: goo.gle/47Xwmmk
Subscribe HERE: bit.ly/SubscribeGCC
#GrowWithGoogle #GoogleCareerCertificate #InformationTechnology
Why earn a Google Career Certificate?
► No experience necessary: Learn job-ready skills, with no college degree required.
► Learn at your own pace: Complete the 100% online courses on your own terms.
► Stand out to employers: Make your resume competitive with a credential from Google.
► A path to in-demand jobs: Connect with top employers who are currently hiring.

Пікірлер: 12

@yadavkeshav5674 3 жыл бұрын

You are amazing Marty. Such a sweet voice you have. And in depth knowledge of the topic also.

@KEPRI-INDONESIA.C0M 3 жыл бұрын

Great 🖒😃

@Shubham_Toshniwal 3 жыл бұрын

Can hard-of-hearing/deaf students join this course? Will it give them benefits in their careers?

@adildoloo4619 7 ай бұрын

I worked as an IT support for 5 months at a computer repair company + help desk/IT support for 3.5 years at the corporate office of a multinational bank. I will no longer take any childish tantrums from anyone no matter what position they hold. I'd rather be fired than bow down to these smugs.

@romanshrestha4321 7 ай бұрын

why? i am thinking of joining this field

@adildoloo4619 7 ай бұрын

@@romanshrestha4321 you can join. Not everyone has the same experience. I'm 41. Had I been in my 20s things were different back then and I could tolerate some things but not anymore. IT support is not everyone's cup of tea especially when the IT dept is centralised with just 4-5 IT officers handling more than 200 staff at the corporate office as well as 20 branches. I'm not employed anywhere else for 10 yrs now and most of my skills are outdated; hence I'm going through Google IT just to get updated on this field. It all depends on where you work. I would suggest you don't stick to one occupation rather keep developing yourself whether in IT or finance/accounting. You'd be making more or twice as much money being a shop manager handling sales etc of a wholesale shop of a manufacturing industry than working in the IT support. I have my own challenges and that's why I have not intended to work in a managerial/sales role at any shop. It again depends on where I live and where you live.

@JJFlores197 3 ай бұрын

@@romanshrestha4321I only have just under 5 years of IT tech support experience. I've worked at a local dried fruit company doing IT support for 6 months (6 years ago) and now at a school district in IT for just about 4.5 years. There are some people that are difficult to work with and will lash at you for any little inconvenience. "My PC took 5 seconds longer to come up than it did yesterday!! I need you to fix it right now." "My printer doesn't work", then you go to the person's work area and find out that it just was out of paper... Or you have people that feel more important than others and want you to fix every little thing at a moment's notice. I'm exaggerating a little bit, but it does feel like that at times.