NOTE: Turn on closed captioning if you have a hard time understanding the rep's accent. I typed it out myself! 😁

Thank you for posting this. I have a less than two year oven that isn't working and they would not honor a two year warranty. They offered a 30% coupon and I would still have to pay shipping. I would still have to pay $195 for a new oven. I'm not happy and the customer service would not let me speak to anyone else. Very disappointed. I'm looking at other higher quality ovens at this point.

I'm glad you had a good experience, Jeremy. My DT200 had the top 2 heating elements quit working. It was a Christmas present in 2021 and put into service in January of '22. Spent an hour+ on the phone with customer service just now. The tech checked twice to see if he could make things right to no avail. I own a Ninja blender, a Ninja skillet, a Shark vacuum, a Shark floor steam scrubber. Two other family members have Nina appliances bought on my recommendation as well. To say I'm disappointed is an understatement. I've generally be very happy with their product performance, but now am having second thoughts on what brand to use or recommend going forward. This oven cost too much to have to replace every 16 months.

I just got off a call w/ Ninja for a FT301 loud noise sounded like the motor or fan seized, gears skipping and you have to keep trying or unplug constant until it sounds normal, prob. til warms up. So annoying, a month before warranty expired and the customer service guy was nice, he said theyd send me a base unit (No accessories) but for "chip in" $20.95 which I assume was for shipping, it is a heavy unit after all, I was ready to pay but then he voluntarily said he could see if he could waive the fee and he was successful. I was pretty surprised and happy w the service I received.

Good stuff dude, guy was lovely, so pleased they sorted you out, especially at how well you have made them look across all your Ninja Foodie videos, you deserved it!

I had the same air fryer. Died at 2 year mark. Got a replacement super easy but that just died at about 1.5 year mark. The only thing they can do now is offer me 30 % off another air fryer and it has to be purchased directly from them. So disappointed. I asked if a lot of people were having trouble with this unit and the agent said no. Hard to believe that with the trouble I'm seeing others have 😢

That interaction was so weird to me , like out of nowhere he comes back and says you are getting a whole new one don’t worry! After the warranty was supposedly over 🙄. Half of the time these company don’t even want to honor the warranty before it expires.

My husband and I just found your channel and it has been very informative. Hope to see more air fryer recipes. So glad things worked out. Thanks again for the videos

Awesome! Glad you had a good resolution to the problem. Like you, I've always been impressed with Ninja products and have never had one fail. This was very helpful if something like this happens to me. I have that exact oven, and it's been great. I use it all the time. Thanks again for the video!

I bought mine a little over a year ago from Costco and it suddenly isn't heating. I'm just going to skip calling Customer Service and return it to Costco for a refund. Less frustrating than dealing with their shenanigans.

My replacement is on its way after 11 months of use. I had the same error codes showing and after a quick video call Ninja arranged for a replacement base unit.

My experience just now - I went through warranty call and video call as ours had exact same error code. The unit is 2.5 years old. The agent indicated that they don’t have the base (aka the oven unit minus accessories) in stock to offer me, and was offered a 30% coupon on a new unit with warranty, which surprisingly came out to 50% off, so only $114.74CAD plus taxes, so I took it. He said it’s currently on sale $299 Black Friday sale). I may look into getting extended warranty, but their website is not clear if that’s possible.

They offer me a base replacement for 22 bucks. I have no clue what a base replacement is. Can you tell me what did you received. What the heck is a base replacement?

I have the DT251 foodi and it’s 2-1/2 years old and it got the same issue CALL CUSt SrVC ERO. All they would do is sell me a new 1 for $200. I love this air fryer but why would I buy a new one if it’s just going to fail again. A 1 year warranty is nothing, but I’m Glad it worked out for you

Also, when manufacturers fail you in terms standing by their products you can always check with your credit card policy regarding warranties if that was your form of payment.

I’ll tell you what fixes this particular problem….first of all what happen when the door is closed, the control board in the handle, loses connection with the main power board at the rear of the unit near the fan. Why, because one of the 5 wires, in the area of the right hinge, flexes from the door opening and closing hundreds of times, the wire breaks and only makes connection when the door is slightly open. In the video, when he opens the door, and pushes the button and the error er-0 shows, the connection has been restored, but it knows it lost connection. If you keep the door open, and shut off the oven, and turn the unit back on, it will likely allow setting, and will start with the start button, but once you close the door it’ll shut off again. Eventually the connection will continue to get worse until even open it will fail. The fix, cut out approximately 2” of wire at the hinge where it flexes most, and move a new section of wire, into that area, and grapht on those 2 inches elsewhere. Note, it’s tricky to get into the machine, and a lot of screws. There is a KZfaq user that posted a repair of the on off switch(another failure point), with him lamenting the design as being a throw away, (his KZfaq video, has the oven and him holding a rubber mallet, look for it) for being difficult to repair. I posted a easier way to get to the buttons, and the process to fixing the wires, and tricks to getting it apart. It’ll take you a bit, but this issue is repairable if your careful. Mine now works flawlessly! Good luck

Thank you ..I had the same problem ,I appreciate you

I have the same problem now I tried to push the start button it won’t do anything I try warming up my bagels nothing works

I’ve a question. Does the oven has a repair ?

It happen today to our ninja foodie same model you have. The bake won’t work. But it will work the broil toast setting.

I just called and they said it only has a 1 year limited warranty. 😩 this is my third ninja product to break in 2 years. All were about 2 years old. I’m done buying ninja products.

I have owned 2 of those and both of them the heating element went out exactly 1 year after I've owned them and they say they can't be fixed

My temp probe auto sensor quit working on my ninja grill. They did replace it but I had to pay 30$ shipping which I wasn’t happy about

I see that belt my oven just died

What's really dumb is that they have several ovens called the Ninja Foodi.

I purchase a Shark ninja Vacuum which was in just 1 month warranty remaining and motor and Cleaning brush stop working i call to the customer service and they send me new motor but brush still doesn’t spin then i call again and they immediately send me whole new unit even after 2 Year.

Hello, Jeremy. I have watched a couple of KZfaq videos in which the trays of the old (damaged) unit didn't fit inside the unit sent under warranty, so be wary. I'm a little bit curious about why didn't you insist or ask for clarification over the three year limited warranty?

3rd Ninja appliance dead after 2 years of use, this brand is pure garbage

Did you receive the new oven as told? Having same issue so like to know.

Do not buy these products they do not last

Sounds like a scam callcenter with this weird accend and then letting you jump all theese hurdles and giving them your personal data and such. I am here because I have my second dt200 after the 1. One came with a dent, had the ventilator not centered and properly round and produced a weird smell on the smaller back "exhaust" The 2. Unit I have here now doesn't have the dent but has the ventilator so offcentered that it causes an audible humm and produces a little less but still noticable amounts of that smell out of the back exhaust. This oven has such a gread concept there is no other like it but hearing all these dubious things and behaviours in your vid and jn the comments here I really don't now what to do, it's just sad what ninja does.

Was the replacement unit new or remanufactured?

Dude, I can’t listen to your show when you smack your lips every other sentence!!! Misophonia😢