Do you have no sound in your headset, headphones? Does your Xbox one display an muted microphone icon even though your headset are plugged in? Then you probably have a model 1708 controllerl.
The headphone jacks on these controllers are junk and are the reason why you have this problem. The real solution to fix this is to change/replace the headphone jack in the controller.
In this video I show you how to easily open up and replace the headphone jack in the controller and fix it, no reason to buy a new one when it easily can be fixed. The spare part is easily ordered from eBay.
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On my channel "Jola76" I will show stuffs, how to´s and DIY.