Ditto, who did the instruction in the kit is "special"

Thanks for leaving a comment:-) We are glad to hear our video could help!

Thanks for the comment, we are glad our video helped you out!

We are happy to hear our video could help! Thanks for the comment

Great to hear our video helped! Thanks for the comment.

Thanks for dropping us a comment, its great to hear this video has helped you out!

+Denise Dykyj Its good to hear our video has helped you out! Thanks for commenting!

Glad to hear this video helped. Hope you had a great trip!

Thanks for commenting and we are glad to hear this video has helped!

Thank you for the comment! we are always happy to help.

Thanks for the comment. We would never recommend altering the tools provided by the manufacturer. If you need a replacement Allen key and are based in the UK please visit www.roofbox.co.uk. Fitting the self-tapping screws can be tricky but the Allen key provided is designed for this purpose and if you follow this fitting guide you shouldn’t have a problem.

The Roof Box Company thanks for replying. the allen key that came with it was a small L shaped one, not long like the one in pix, but i made sure not to overtighten ot exert too much pressure once the screw touched the rubber

Hello and thanks for the comment! The instructions for the K328 kit do mention fitting the fairings supplied with the kit, but to type C and D crossbars only. On page 2 of the instructions you will see an image of four types of crossbar, A,B,C,D. This video shows the fitting of the K328 kit onto through bars (type B).

Hello and thanks for commenting. We are sorry to hear you are having difficulties fitting the locking covers. The problem you are describing usually means that the adjustment screws haven't been tightened all the way so that they sit flush with the profile of the foot. Double check each adjustment screw and tighten if needed with the tool provided. The locking covers should then work fine. We hope this helps, but if your still having trouble drop us an email and our technical team can assist you further.

@@roofboxcompany I had the same problem fitting this to a 2015 Kia Sorento - but only on the front bars. The kit was fitted (and one the car) with locking covers locked on fine when we bought them from you in April - then popped in the garage - when I went to fit yesterday the rear bars went on without a hitch, but the front ones just wouldn't allow the locking cover lock to pass through? It seemed to be worse as I tightened the cap screw (loosen it off and the cover fits easy - tighten it up and the cover is restricted again). Checked the adjustment screw (was fine anyway) and ended up fiddling with the position of the feet on the bar. They are further to the outside at the front - and it 'appeared' that the inside of the foot mechanism was impeding the lock passing through the receiving hole (I don't know how as it seems to move as a single unit)? Finally got it on, but not as happy as I could be as I had to loosen the cap screw, then tighten, fit the cover, tighten, fit the cover etc. etc. until the bar was tight and the cover fitted - but the cap screw was not as tight as it 'could' be.

At 3.58 and 4.08 the 70mm cap screw is loose which is why the bar rocks. Once each 70mm cap screw is tightened, both parts of the foot tighten around the profile of the rail bar as shown at 4.10 - 4.19.

The Roof Box Company ya figured that out. Hey! thanks for coming back to me re this

Thanks for commenting. The fitting kit you would require would be the PRK789 which can be found here - bit.ly/2ffRTuF Hope this helps:-)

Hello there! Sorry to hear your having some issues removing the bars! Have the bars been left on the car for the past 18 months? Whispbar do recommend that you 1)Keep the product maintained 2)Lubricate locks and adjusting screws at regular intervals 3)Remove from the vehicle when not in use a good spray of WD40 may help loosen the cap screw, but if you are really struggling please just give us a call or drop us an email and our technical team will advise you of the best solution.

Hello! i'm afraid we don't have a video for removing the bars. Removal is just the reverse of the fitting process - Remove the locking covers, loosen the 70mm cap screws, loosen the adjustment screws and slide the feet out enough to remove from the roof rails. If the bars have been fitted to your vehicle for a long period of time and you are having trouble removing, a good spray of WD40 on all the adjustment and cap screws should make things easier.

The Roof Box Company Thanks for replying. My rack is brand new, I’ve not had it on the car driving yet. I find the inner grip is easy to move. But when it comes to loosening the other screws that you push like a button to release the grips that are on the outside of the rails, that’s where it keeps getting stuck. I find they move easy when putting on but cease up when removing.

As you can see in the video 4.09-4.18, the outer edge of the clamp is pulled tight in to the roof rail for a secure fit. When removing make sure to loosen the inside clamp to allow enough room to remove from the roof rail. Then loosen the adjustment screw a max of 10 turns using the allen key provided. Push the adjustment screw in as far as you can and whilst holding this in, use both hands to pull the foot towards you, usually a short sharp pull will do the trick.

Thank you I'll give this a shot when I next put it on again :-)

No probs! Glad to hear this video has helped you out.