Zammad - Open Source Helpdesk and Ticketing software for your MSP, IT or other business needs!

Рет қаралды 15,481

Күн бұрын

=== Links ===
Show Notes
wiki.opensourceisawesome.com/...
Zammad Home Page
zammad.com/en
Zammad Docker Compose
docs.zammad.org/en/latest/ins...
Get the AwesomeOpenSource Merchandise
awesomeopensource.creator-spr...
Support my Channel and ongoing efforts through Patreon:
/ awesomeopensource
Buy Me a Coffee or Beer
paypal.me/BrianMcGonagill?cou...
=== Timestamps ===
00:00 Beginning
00:08 Introduction to Zammad
02:27 Thank you to my Patrons at Patreon
03:05 Getting the Docker Compose Files
04:07 Edit our Environment Variables
05:55 Review the Docker Compose file
07:06 Review the Docker Compose Override File
08:02 Start our Zammad Install
09:16 Test our Zammad Site by IP
10:31 Setup our Reverse Proxy
11:45 The Setup Wizard
15:06 Email Configuration in Zammad
17:20 Settings Overview of Zammad
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Пікірлер: 68

@ChrisFredriksson 2 ай бұрын

Hope to see more on Zammad in the near future! So we can see tickets roll in via email and how you handle them, what you can do with them, and so on.

@AwesomeOpenSource 2 ай бұрын

More to come!

@fwiler 2 ай бұрын

Great job on walking through setup and explanations. Even little things like changing time zone can cause unnecessary large amounts of time just finding the file and the correct format to put in. So it's appreciated that you took the time (no pun intended) to show it.

@AwesomeOpenSource 2 ай бұрын

Glad it was helpful!

@AntonioRonde 2 ай бұрын

Zammad is awesome and highly customizable, even for non-technical users!

@AwesomeOpenSource 2 ай бұрын

Yep it's a great system.

@Rodrigo-rq1dx 2 ай бұрын

Love this! Thanks!

@AwesomeOpenSource 2 ай бұрын

You're so welcome!

@octopusonfire100 2 ай бұрын

Can't wait for that Rocket chat notifications video!

@AwesomeOpenSource 2 ай бұрын

I'm so excited about this series. I have so many things I want to cover, so trying to keep it sensible.

@gg-gn3re 2 ай бұрын

crazy how much pain there is to get into push notifs

@henderstech 2 ай бұрын

Thanks for this

@AwesomeOpenSource 2 ай бұрын

My pleasure!

@ScottPlude 2 ай бұрын

I am so glad I ran across this channel! I just joined your patreon.

@AwesomeOpenSource 2 ай бұрын

Awesome! Thank you!

@baileyboy3687 2 күн бұрын

There is only a .env.dist file and everything is hashed out. Has the procedure changed within the last 2 months?

@JWI9LWA3R 2 ай бұрын

good job

@AwesomeOpenSource 2 ай бұрын

Thank you! Cheers!

@araalepoghelian4049 2 ай бұрын

This is great! struggling to setup incoming emails with business office 365 imap setup. Trying to find a solution! Love the video

@gg-gn3re 2 ай бұрын

What is it doing, blocking them all?

@AwesomeOpenSource 2 ай бұрын

Yeah, you may need to check the 365 docs, or maybe Zammad has it documented specifically. My incoming with purely mail just worked. I didn't even have to put in the imap host or anything. It got everything it needed from the original outgoing seutp.

@adzieau 2 ай бұрын

Awesome, Cant wait to go through all of this and set it up. what minimum system specs do you recommend for your droplet for this app?

@AwesomeOpenSource 2 ай бұрын

They recommend 4 GB RAM and 2 CPUs for this. I'd say that's probably fine. You can always try one a bit smaller and see how it runs.

@yourpcmd 2 ай бұрын

Nice of you to continue the MSP series. Also, your Patreon page is 404...

@ScottPlude 2 ай бұрын

I just joined. it worked fine for me at 10:15am (pacific)

@yourpcmd 2 ай бұрын

@@ScottPlude what link did you use? I tried the one off his wiki page and its 404, just now checked, still 404.

@AwesomeOpenSource 2 ай бұрын

I checked the URL and links, and it's all working for me as is on the description and show notes wiki...I did update the wiki just to be sure.

@neilmarshall5087 2 ай бұрын

@@yourpcmd LOL: Original comment 4 hours ago. Reply to Scott 7 hours ago. Thanks internet for the time distortion. Have you tried clearing your browser cache?? It may just be feeding you the cached 404.

@ITGuy2020 2 ай бұрын

I am a great fan of Awesome Open Source. The content you are uploading literally helping me in different situations, Thanks for that. Q: Is there any open source tools that can monitor a particular website. Like the site UP time and downtime. Pinging of that site IP is disabled. In this case how we can monitor. Thanks in advance !.

@AwesomeOpenSource 2 ай бұрын

Uptime Kuma is awesome for this. I use it for my homelab sites, and have it setup to send me alerts in rocketchat. kzfaq.info/get/bejne/l9ujncWnr9jOdn0.htmlsi=aQITSQpF5NpOFYVF

@ITGuy2020 2 ай бұрын

@@AwesomeOpenSource Thank you!!. I watched your video and installed and working fine. cheers ☺☺

@patrickbuswell 2 ай бұрын

I would have like to have an overview of the UI and feature. Did I miss it?

@AwesomeOpenSource 2 ай бұрын

I did a brief overview of the options, but it's a massive application, so I'll have to do a follow up later to go into mroe detail.

@patrickbuswell 2 ай бұрын

@@AwesomeOpenSource that's great, thank you for your amazing work.

@Roofi25 2 ай бұрын

Do you have any video that checks all these apps? I have a Windows server or Synology NAS. What to use a virtual machine with linux?

@AwesomeOpenSource 2 ай бұрын

I don't understand teh question? Most of these run in Docker which can run on Linux, MacOS, or Windows. Synology also has Docker support.

@deltagamma1442 2 ай бұрын

Have you used a software for restaurants? orders, tables, deliveries, bill , reciepts etc..

@AwesomeOpenSource 2 ай бұрын

I haven't used any, but I know there are some powerful Point of Sale options out there, and I recall a few that were aimed at restaurants more specifically.

@elonbrusque 2 ай бұрын

Are you creating a new droplet for this server as well? if so what is the size you recommend and will you ever use the same droplet for multiple tools as I see you have named this one @tools.

@AwesomeOpenSource 2 ай бұрын

I did. I'd say get at least the RAM and CPU they recommend for the server to run. I put mine a larger server because I'll be using this one for multiple applications... Zammad, Zabbix, Wazuh, etc.

@elonbrusque 2 ай бұрын

@@AwesomeOpenSource thank you so much! I can't wait to use all these. I have used most of the enterprise grade super expensive stuff since I work in a big DC but I have followed your opensourcery for a long time and always thought it could be done! Keep up the great content!! I will support when I can for sure!

@r3tr0n17 2 ай бұрын

So many tutorials on Zammad Installation but NOT ONE is showing, how to actually use it effectively with ticket assignment and multi-level rights .. etc. May be you could help people on the same?

@AwesomeOpenSource 2 ай бұрын

It's on my plan. I want to help people get everything setup first, then we'll start doing some deeper dives into the applications.

@kharmastreams8319 2 ай бұрын

I think there is something wrong with the files in the official github. I just did the clone and ran the docker compose up -d. It seems it can't pass the password from the .env file to the postgres container: FATAL: password authentication failed for user "zammad" (This happens if I change the password in .env or if I leave it as is from the repo)

@kharmastreams8319 2 ай бұрын

Seems I had to remove the zammad volumes that was created. Re-ran the docker compose up -d and now it works. Weird issue

@AwesomeOpenSource 2 ай бұрын

I see you solved it, but my suggestion was going to be to remove volumes and try again.

@tarad0nbr4n9 2 ай бұрын

Is it possible to disable customer registration?

@AwesomeOpenSource 2 ай бұрын

"there is a setting for that, got to admin -> Security -> Base -> New User Accounts -> No and submit. After that users cannot start a registration anymore, also the text is removed." from github.com/zammad/zammad/issues/715 Hope it helps.

@onlyhexonotop4313 2 ай бұрын

Hi bro After running this command docker compose up -d && docker compose logs -f It keeps sucks

@AwesomeOpenSource 2 ай бұрын

If you need some help troubleshooting, I need more detail on what the error or issue might be.

@Osh3n 2 ай бұрын

@@AwesomeOpenSource First of all I'd like to say I'm so glad I found your channel! Thank you for your videos please continue what your doing! That being said I'm having issues getting zammad to install. I ran the docker compose up -d && docker compose logs -f command and It keeps erroring out in the zammad-init-1 process. Errors include but not limited to (rake aborted), URI::InvalidURIError: the scheme postgres does not accept registry part: username:secretpassword@zammad-postgresql:5432 (or bad hostname?) (URI::InvalidURIError) I've made sure to install all the prerequisite requirements in the zammad documentation page and I can't seem to resolve the issue. I've also manually installed rails, ruby and prostgresql including the dependencies mentioned when using the bundle install mentioned in the software prerequisites section. Any help would be appreciated. [context I'm running this in my proxmox server running docker which I installed using the proxmox ve helper scripts.]

@mikebakkeyt 2 ай бұрын

This looks very slick but unfortunately, the massive gap (for me) is that there's no CI management whatsoever. I currently use iTop which is a royal pain to get running but it's an excellent blend of helpdesk functions plus the best available (not perfect) configuration mgt and inventory functions. I've looked at the user manual for this and I really struggle to understand how any reasonable IT function would log tickets without being able to track the CI a customer is having issues with - makes trend tracking very difficult. I'll keep looking for a dockerised iTop equivalent but this isn't it I'm afraid.

@AwesomeOpenSource 2 ай бұрын

I think I'm not following your "CI" term. What is this to you? I think "Continuous Integration". Seems like some form of inventory.

@jonny.rubber 2 ай бұрын

Could have potential if they provided a decent customer input form

@AwesomeOpenSource 2 ай бұрын

What would you want that you don't see in the customer input?

@jonny.rubber 2 ай бұрын

As I understand it, you need to inject some javascript into an existing website for the Ticket form. It would be nice if a customer portal was build in (multilangual, custom fields, ...)

@stevenwinderlich2891 2 ай бұрын

Microsoft decided to screenshot ur screen regularely thru their AI soon.....yay. even more reasons to not go down the rabbit hole.

@AwesomeOpenSource 2 ай бұрын

yeah, not cool for sure.

@stevenwinderlich2891 2 ай бұрын

@@AwesomeOpenSource Only a matter of time till that data goes places outside your harddrive anyway. But no noone cares about Linux everywhere i get its Microsoft, Windows, AI top to bottom almost

@kristopherleslie8343 2 ай бұрын

It’s not mandatory make sure you include that before spreading panic

@kristopherleslie8343 2 ай бұрын

@@stevenwinderlich2891unfortunately that’s incorrect and your likely not even sure what your looking for. Everything is not any one company. The entire world uses different platforms for different needs. It’s a bad assumption you think everyone would use literally only one thing. Makes little logical sense.

@samuelhulme8347 2 ай бұрын

⁠⁠@@kristopherleslie8343have you seen the customisability of Linux? Linux can be used for nearly anything, like robot vacuum cleaners , servers, desktop computers, TVs, mobile devices, cars, game consoles. Since Linux is open source it can be changed to make it work how you want it

@StanVadenZA 2 ай бұрын

FIRST

@AwesomeOpenSource 2 ай бұрын

Indeed!

@dimitristsoutsouras2712 Ай бұрын

Hi. Whats your favorite between Zammad and UVdesk? If someone needs to enter by himself his own tickets that he served which of the two is better if any? Thank you. PS: Inside the .env file everything is hashed as comments. Your installation is way to different from the files git cloned and has inconsistences. PS1: Your Show Notes link doesnt refer to the modification of docker-compose.yml but only to the docker-compose.override.yml which by default doesn t exist. There is only the docker-compose.override-local.yml. On top of that, Show Notes link refers to Prepare the system paragraph where you set sysctl -w vm.max_map_count=262144 You omitted to refer that to your video. New edit: set it mistakenly on the LXC itself. I wouldn t set it on the hypervisor though. PS2: Since I forgot to change the time zone in the docker-compose.yml, do I have to pull the image again now with docker compose up -d ? PS3:Tried the installation method on ubuntu and Debian and stuck in an infinite loop hours now. New edit: As it seems there si a problem UTC [122] FATAL: password authentication failed for user "zammad" . I have tried leaving defaults changing them both but nothing. Changes are only at .env file . Afterwards docker compose pull and docker compose up -d. What else? it is based on Lxc 2 cores / 4 gb ram / 12 gb storage. Does it have to do with being or not privileged?

@AwesomeOpenSource Ай бұрын

Zammad is the one that seems more configurable to me at this point in time.