@Paul Thank youuu, i will be happy to share your words to our team who are guys behind this video.

or maybe just use damp cloth to clean the mousepad more frequently should be fine.

@@ZOWIEeSports xd

Hi, it is not suggested to use a lint roller due to it may stick/damage the surface fiber of the mousepad. Suggest to keep it to dry by natural air after wiping by wet cloth, for your reference.

@eakmadashma Sorry to hear that, and hope this is not too late to know this :(

it becames more slow or what?

@@user-de9dg9rg9m ye a lot slower

Hi, mousepad worn out by time, and how fast of worn out depends on how intense and the way of use the mousepad, so it may hard for me to judge, but i think you can consider this: kzfaq.info/get/bejne/rOCZo9GbvNy3ZYk.html Looking forward to hearing your feedback.

Hi, you can consider: zowie.benq.com/en-us/mouse/ec2.html --> the difference is same s EC2-B but with big skates if you like it. Or: zowie.benq.com/en-us/mouse/ec2-c.html --> light weighted, and paracord version, but i a sorry it is out of stock at this moment, you can click "notification" in this page, thank you.

Hi, it is also suggested to clean by damp cloth.

Thanks for your support ^_^

Hi, sorry for late reply. It is better to put a cloth in between mousepad and iron, as to avoid high temp to burn the mousepad surface. If you iron it directly (without cloth) is also fine if the temp is not that high and also your iron keep moving position.

Hi, i am thinking to get a new mouse pad especially the same mousepad been used for six years, the mousepad may be worn out seriously and the glide feeling should be very different than it should be. And also, like to suggest you don't use any dryer or heater to dry the mousepad, or it may damage the material, suggest to dry it by nature air flow.

Hi, if your mousepad is worn out, then it is not recoverable such as your jeans gets whity when it worn out. Don't use toothbrush or any kind of hard brush, since it will makes worn out to be worse.

@Tmi fb You're welcome and thank you.

Hi, sorry to hear that. If possible, could you please take a picture of this issue and DM to us via twitter:ZOWIEbyBenQ, would like to check it and further discuss with you, thank you.

hi, when you drag your nail over the mousepad, i think maybe that is fiber been cut; you can use your finger skin to wipe it and then keep using damp microfiber cloth to clean it, the trail can get less. if the issue is still, please kindly feel free to DM us via twitter: ZOWIEbyBenQ, we will further discuss with you, thanks.

Hi, it is hard to tell how hot of water won't damage the material, so I would like to suggest the way of this video shows.

Hi, it should be fine by a small towels in case your towels is soft and its fiber is not easy peered off.

Hi, alcohol may damage the material of mousepad, it could impact to glide feeling or even makes the risk of surface cloth to peer off. Sorry to hear that, i think the positive is: never to too late to know it as to avoid further damage in the future.

@@ZOWIEeSports I learned something new. Thanks for the great user support!

@@key5224 My pleasure:)

hi, i water the dry cloth, and keep the cloth to be moisture but not dripping water.

@Sebastian Weschen Sorry for late reply; since we are facing material shortage and also shipping uncertainty, i am afraid i may only can update once we get a confirmed a ETA date. And the mouse fitting kit includes all C series will be more late after C series available. Sorry for waiting.

Hi, sorry for late reply, i think it depends on the environmental humidity and also how humid of your mousepad. To touch and feel is the best way to know how long should you air dry your mousepad. if any question, please feel free to let me know, cheers.

If your mousepad is in flat, then you don't need it. This is suggestion in case if your mousepad if not flat by scenarios: you roll it and keep it rolled for period of time in storage, or even the mousepad is slightly curved due to dramatic temp change during the transportation even it comes with flat pack. If you have any question, please feel free to let me know.

Hi, as same as the way in this video: use damp cloth to clean it, and leave it in a nature air drying.

You're welcome and thank you :)

@Mxtionless Hi, the color pattern is made by heat printing process, and we don't have any process which called "making coating" in our manufacturing. if any question, please feel free to let me know ^_^

@@ZOWIEeSports so the special editions use a different cloth than non-se? Or is it the printing process/something in the manufacturing process that makes the glide different?

@@DessikaModus Yes, the surface cloth is different on GSR and GSR-SE. So not only the surface is different, and the manufacturing process is also different makes the different glide feeling.

Seems it includes alcohol, it is not suggested. Suggest you to use damp cloth as mentioned in this video.

ex: wet microfiber cloth. www.amazon.com/Glasses-Cleaning-Microfiber-Reusable-Washable/dp/B09SLL29X1/ref=sr_1_15?crid=3HSBGLY2792JP&keywords=microfiber+cloth+screen&qid=1660017388&sprefix=microfiber+cloth+screen%2Caps%2C247&sr=8-15

Yes, suggest you just use damp cloth, don't use any chemical or hygine.shampoo as to avoid the damage to mousepad. if any question, please feel free to let me know.

@Bbjerck Please try below setting on your XL2411K: Mode: FPS1 Black eQ 12, Color Vibrance 12, Low Blue Light: 0 Gamma: 2, Color temperature: user define: R95, G97, B96 Brightness: 80, Contrast: 50, Sharpness:7 this is setting is also what we demo in this video: kzfaq.info/get/bejne/fbhpZ7x9qMjQYoE.html Since color is about personal preference, you can further customize it for your personal like. Cheers :)

Hi, it is not suggested, due to it makes dust to pollute the mousepad.

Hi, suggest you to dust off the particle first, and then use damp cloth to wipe the mousepad and keep it dry by nature air flow.

Hi, they shared the same material and phased-in the same improvement items. The only difference is the different printing color, thanks.

Hi, for me: i obsessively clean mousepad by brush every 4 hours, and also use damp microfiber cloth to wipe the mousepad every week. I think the frequency depends on your preference (level of obsessive :D), and also the way you use and your environmental condition (such as dust level). For the micro fiber cloth, you can type "micro fiber moth for monitor" as keyword to do search, or use the microfiber cloth of eye glasses is also fine.

@@ZOWIEeSports I just got my mouse pad today and its the best mouse pad I have ever used. You guys gave me god powers in my aim O_O, one of the best brands in the world

@@drackz_nba7136 thank you :)

Hi, it is not suggested due to it may damage the surface cloth and the glue in between surface and mousepad. Would like to suggest you to use the way shared in this video first, and shampoo as the last option unless your mousepad has some grease left over and can't be cleaned by damp cloth. if any question, please feel free to let me know.

Hi, really sorry for that issue. And seems unfortunately i don't have opportunity to check your mousepad and provide assistance due to you already return it. If there is any chance i can further service you, please kindly let me know. Sorry fort that bad experience again.

@NIMB It is about panel hardware difference; the panel of DyAc+ version is slightly faster then the version of DyAc; and the motion on DyAc+ is slightllly clearer than DyAc.

@@ZOWIEeSports ahh I see... Thank you for the reply, much appreciated :)

@@nimb1485 You're welcome, it is my pleasure. Please feel free to drop me message if any i can further service you.

If it is suggested to use micro fiber cloth or glass cloth to clean it.

Hi 小池 san, really sorry for the shortage issue due to our manufacturing and QC procedure takes longer time and not easy to ramp up; we are trying to keep improving it, sorry for inconvenience caused:(

non-alcohol will be fine :)

Hi, sorry to hear that. It is not recoverable due to the glue between the mousepad surface and base material is likely to be damaged by the cleaner. Would like to suggest you to use the way suggested in this video to do the cleanning next time, and please feel free to let me know if any question next time, thank you.

Hi, thanks for your support. If your current one doesn't have issue, then it is good; due to we saw many other customer had issue after using soap, hygine, shampoo, that is why we share our suggested way, not a problem :) If there is any i can service you, please feel free to let me know.

Hi, i think it is about personal preference. Not sure which mousepad are you using now, and also what's like and dislike of your current mousepad? There are some gliding feeling comparison charts, maybe you can use it to take a reference which glide feeling you prefer and then you may have better feeling which ZOWIE mousepad may get closer to you, such as: docs.google.com/spreadsheets/d/1RAnmZxDNduaGV8kB-GCvZ0MO6d9-0j9jmrU2f8dp0Ww/edit#gid=66004716

@@ZOWIEeSports could u give me some advice ? Can i contact with you on Facebook or Ins ?

@@nguyenhoangphuc9782 Sorry for late reply, you can contact me via FB: ZOWIEbyBenQ.

@@ZOWIEeSports sorry but i can't find your FB

@@nguyenhoangphuc9782 sorry, please try: facebook.com/ZOWIEbyBenQ or twitter.com/ZOWIEbyBenQ

Hi, sorry for late reply. I would like to suggest you: 1.use damp soft cloth (with water moisture only, no alcohol or shampoo) to wipe the mousepad including surface and bottom material, and then hang it for nature air dry for one or two days. If any question, please kinldy help to let me know here or Twitter: ZOWIEbyBenQ, or reddit:ZOWIESupport, thanks.

Hi, for me, i use LCD brush to get off the dusts on rubber base. ex: www.amazon.com/Manhattan-421010-LCD-Mini-Cleaning/dp/B002LBORPA/ref=sr_1_11?crid=3A4YZY08AJ2XA&keywords=lcd+brush&qid=1671591138&sprefix=lcd+brush%2Caps%2C316&sr=8-11 (i only use the brush, not the cleaner included in this kit) For your reference.

@@ZOWIEeSports Thanks for sharing.

@Tenderloin Salmon thanks for your support and also sorry to hear the out of stock experience to you; hope our production capacity can be further improved for fulfilment, even it is not ez due to the production process and QC is critical, we will keep moving and hope we can hear your feedback on your next ZOWIE mousepad in the near future ^_^

@@ZOWIEeSports customer want cuztomized XXL mousepad with RGB lights these days

@@salmonn_gz7987 Hi, thanks for your suggestion. The special base material of our mousepads offers a consistent and high density feeling, but it has limitation to make a bigger size due to a too low yield rate to do. And about RGB, sorry for we don't do it due to distraction for playing, but i believe you can find many options from the market.

@Daisy Ridley my beloved which one ?, one without RGB is astoundingly affordable

Hi, you may try to clean it by damp cloth as demo in this video, and check if your mouse skates are worn out or if any sharp edge; if yes, then you may change skates, since skates also impacts the worn out condition, and it scratch and destroy the surface if there is any sharp edge of your skates.

@@ZOWIEeSports I put the skates on the ec2b, I try with cleaning and bought the new rouge hope it does improve

@@ZebSound Thank you, and here is a video: kzfaq.info/get/bejne/p5aJg8d7s9inpX0.html it is about how to make sure the skate is properly replaced, just for your reference.

Hi, i would like to you check this link, the "speed chart", as to feel the difference between what mousepad are you using now. Since most of ppl would say both those two pads are more lean to control feeling, and GSR SE is slower than GSR, but i think it depends on what you make comparison, so maybe this chart form reddit group ppl may give you some reference. If any question, please feel free to let me know. edit: sorry for typo, the glide speed from fast to slow of our offering is: TFX>>GSR-SE>>GSR. Thanks for the reminder from @user-de9dg9rg9m.

@@ZOWIEeSports Ty, I decided to buy a GSR.

@@joda1696 You're welcome^^

@@ZOWIEeSports u even dont know that GSR is slower then GSR SE ...

@@user-de9dg9rg9m Did i say i don't know? How can i don't know my baby? :)

Hi. Sorry to hear that. Not sure if you folded by opposite direction? If yes, then I am sorry that wrinkles are less likely to be fixed “completely”, but you still can try this way as to get it to be slightly better. If it is a newly bought mousepad, then please help to apply warranty on our website: If you are from NA, please kindly visit: zowie.benq.com/en-us/support/contact-us/email-us.html#repair If you re from EU, please kindly visit: zowie.benq.eu/en-eu/support/contact-us/email-us.html#repair If you are from Asia Pacific regions, please kindly visit: zowie.benq.com/en-ap/support/contact-us.html#repair If you are from Latin America, Please kindly visit: campaigns.benq.com/es-mx/forms/zowie_contactanos Please feel free to let me know how’s it going, thanks.

@@ZOWIEeSports never folded it opposite it in opposite direction

@@ghostver1f1ed53 yes, don't do that!

Also when are you launching glass pads

@@ghostver1f1ed53 Hi, sorry for we don't have plan to share at this moment.

Hi, the suggested way is damp cloth or baby wipe without alcohol.

Not good, please just use the way shared of this video.

Hi, it is not suggested due to soap or hygiene may damage the cloth surface and the glue between base material. Still suggest you to clean it with damp cloth or baby wipe without cleaner or alcohol.

ya, should have watched this

@Mirstake Sorry for that, and i hope it is not too late to know....

If you want, at least make sure to use cleaner without alcohol, but even though cleaner still damage the mousepad but slower than the one with alcohol; so whether to use cleaner (even it is without alcohol) depends on how dirty of your mousepad as to evaluate the return and risk to take.

damp cloth as shown in the video.

Lol

Ma man

Sorry for that :((((((( If there is any I can further assist you, please feel free to DM us via Twitter: ZOWIEbyBenQ, thank you.

@Mayancinnamon yes, no alcohol, and no shampoo, soap, hygine...

Hi, thanks for your suggestion. We are keep improving on this as to make customer can easier to flatten their mousepad on their desk, flat package is one of the idea discussed, but maybe not the effective solution, we are keep working on it, thank you.

@@ZOWIEeSports I can't not respect the way you handled my rant. I appreciate you guys ARE a business, that being said it IS 2023 not 2009. 450x450-500x500 and flat packed, or EGG EMC for me, but I also appreciate your GSR surface is so highly regarded the repuation alone can allow a few cut corners, but you know what, please, try not to be that way. Again I commend you for the respectful way you handled my rant.

@@fwabble Hi, sorry for late reply and also sorry for the bad feeling; we do keep studying the improvement on this, and we respect and appreciate your suggestion and input.

I believe those steps suggested is far less than the steps on wash machine.

Maybe you can check this, but i can't verify if it is alcohol free or not, please make sure it is alcohol free :market.yandex.ru/product--officeclean-248261-vlazhnye-salfetki-100-sht-dlia-ekrana/768604535?nid=26914590&show-uid=16591693956764370127316007&context=search&text=HAMA%20Screen%20Cleaning%20Cloth%20%D0%B2%D0%BB%D0%B0%D0%B6%D0%BD%D1%8B%D0%B5%20%D1%81%D0%B0%D0%BB%D1%84%D0%B5%D1%82%D0%BA%D0%B8%20100%20%D1%88%D1%82.&sku=768604535&cpc=6R38WF10H8VDhkHpxqta3UXLXmqalkI71hhx2v8KqfYjhzOaK5tTbCPjtbOJdJLihIErwwOLexVuhh1Jssz_lZK6ubDC93WcHlGiDYlExaSKl_JooFAhRhF_fTkD90bwmuMGrMEOzZLR2L1zrGAH0SaNmp6Q8F6SzNYhxIPe2z4i58ShRxj1gF8faBqtzid3&do-waremd5=kCkSXI9V24raFiigHfKxZQ&sponsored=1

@marax If you are using ZOWIE mousepad, i suggest you not to wash it by washing machine, even mousepad is a consumable item, but washing machine will make it gg earlier. Just for your reference.

@@ZOWIEeSports i bought GSR before 4 years, and I wash it regularly, it's like day 1.

@@siiNke thanks for your sharing, emmm....i think we have different perception to the status after our pad been washed by machine, but i am happy to your sharing. If any i can further service you, please feel free to let me know :-)