I did everything exactly how it’s demonstrated and boy I got it fixed in no time lol. Thanks for the video👍

Mine blew a hole out of the hot water Reservoir resulting in injury to myself definitely going to hear from my lawyer. DO NOT BY THIS PRODUCT VERY UNSAFE!!!!!!!

Does this machine 100% filter the water of all possible contaminates??

welp thank you hahaha my problem was we never turned the switches on 💀

why there is no cleaning instruction video??? Primo you suck

Mine was frozen, I had to remove all the ice, and now it's working. A power outage was the culprit.

my primo water dispenser works for a few minutes then cuts off and the red light strts blinking like i,m out of water , only 2 years old , what could be wrong with unit?

Mine doesn’t turn on at all. I have it plugged in and have the switches on. Nothing turns on at all. I don’t have the child lock on. The pump doesn’t even turn on and the lights don’t even turn on either .

Readjusting the baffle fixed my problem. The compressor would stay on till the water freezes

Thesee things are definitely trash

How to fix primo water dispenser if you don’t hear pump running

They should have lids for the 5 gallons at the store this is crazy just make them available if you happened to throw the lid away i thought the machine would seal it or at least have a replacement lid. The product was professionally sealed this is why I discarded the lid.

I did all these steps last week. I then went out of town and the dispenser leaked again, damaging the carpet. Now I have a water stain in my office. Other manufacturers like Britta have better track records. Primo customer service was useless.

Mine isn't like this. I think my model is slightly different. My cold water spout doesn't work

Contacted customer service and this is the crap they sent to “help”?? 🤦🏼‍♀️

IF YOUR COLD WATER IS LEAKING OUT THE BOTTOM, REMOVE THE TOP COVER VIA TWO SCREWS ON THE BACK AND REINSTALL THE COLD WATER HOSE ONTO THE NOZZLE, REUSING THE ZIP TIE IF YOU CAN OR GET A NEW ZIP TIE.... YES I KNOW THEY MADE THE HOSE TOO SHORT AND JUST STRETCH IT TO FIT ONTO THE NOZZLE SO IT PULLS OFF.... YOUR WELCOME....

how do you get the stopper out?

Hahahaha. The comments. I just thought the same thing....HOW DOES THIS HELP???

Tried this at my local Lowe’s today for the first time, no ticket. Luckily I video taped myself doing it to show proof. But will never use this system again. I regret buying my new $200 primo machine for a family of 6. We go through 5 gallons per DAY. Very expensive 😬

lol I didn’t realize the head moved brought in 5 gallon containers. left without water thinking could only fill gallons

Does it have a filter?

What happens to the empty bottle?

This was great!

Water dripping off tank in back

How much

You guys are fucking awesome for this.

What do we do if this doesn’t work?

Doesn't work.

the blue button from the primo is not going in like the red button.

I have a bottom loading dispenser model 601089 . The coils that lead to the compressor are frozen and the cold water is not getting cold . Some videos say to adjust the temperature with a screw on the back ,my model doesn't have a screw to do the adjusting . Another video says to replace the relay switch to the compressor , my compressor seems to be running , humming . And the on that shows how to recharge the compressor . The sticker on the back says that it has a high and low side but has nowhere to check the freon level . Talked to the company and was told that my model isn't made any more . i was sent a troubling shooting link that does not explain what the actual problem is and how to fix it . Can anyone help

Quick fast and 2 the point!! thank you

Hi I bought the 5 gallon in Walmart but I was in doubt if I had to open and clean first at home to fill after that. After buying the empty bottle do we need to wash it first at home or just go to fill it?

Didn't work

Nothing worked for me.

What do you do if the water level is high?

water bottle cooler

My dispenser would not dispense any water and water was coming out from the overflow tube. Contacted Primo, who directed me to this video. I was able to follow the instructions until the point when opened up the top cover. When I removed the cover for the reservoir, I found half of the water was actually frozen. At least 3 inches thick. I defrosted it and removed the ring of ice. Put it back together, started the unit and water started coming out of the overflow again. Unplugged it, opened up reservoir, closed it up again and turned it back on. So far no leaks. Video was very helpful to understand the components and how to remove them, check for any damage and then replace. Very helpful video!! Thank you

My dispenser started leaking a lot. Turns out the top cover popped off somehow, and the middle spout was dispensing hot water. Let the water in that reservoir cool down and closed the lid, then I heard a little whirring from the lid. There was also no water coming from the hot tab whatsoever.

I have water shooting straight up out of the hole at the hot water reservoir, whether i use the hot or cold side?

Mines a hamilton beach but the exact same unit. It freezes the cold water resevoir within 18 hours. Solid. Things a piece of crap, no thermostat to turn the temp up a bit, no parts. Wtf

Does the hot water side need to be replaced?

Why my is frozen

Pushing the hose in all the way, did it for me!

How much?

I didnt know that hook inside was for that. Learned something new!!

Worked for me. Thank you.

Isnt that just tap water?

HOW THE FUCK DO I PAY FOR THE WATER AFTER I POUR IT

Top doesn't come off Like that

Thanks! It was a hose issue not being pushed in all the way, pushed in and started right away