LUBA-VSJS4Y3H

Tap Edit to enter the Map editing page, and you can enable/disable pattern, or click Delete icon to delete it.

Hi thanks for your feedback! Feel free to join our Facebook group to get more real and specific user sharing. This will help you understand how YUKA and the sweeper-related features work. Hopefully, you'll join the YUKA journey;) facebook.com/groups/371944138746677/

Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)

@@mammotiontech Luba-VS759ABQ

Hi, we're sorry to hear about your experience. For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe or the US: support.mammotion.com/hc/en-us/requests/new

Low Battery: Red light flashes Normal Standby/Working: Green light flashes Charging: Blue light flashes Battery voltage between 10V-10.6V: Yellow light flashes

Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)

@@mammotiontech thank you for your reply, after big brainstorming i found a solution to solve this problem, main problem was that the robot software dont want to communicate with rtk old software, i delete the wlan of rtk and connect again after this BT show the rtk again and i could install the new update on the rtk and the robot run again, but i think this new software is a step back, he run before much better

Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.) and a screenshot showing the binding issue?

@@mammotiontech Luba-VSEAWJ4L

Luba-VSEAWJ4L

@@robertomicheli1 Please click on the "+" icon in the app and select RTK. Follow the on-screen instructions to link the RTK to your account, then update the RTK to the latest version. Make sure the RTK is within Wi-Fi coverage. If the issue still exist, please submit a log via the app and let notify us about it.

@@mammotiontech done lots of times

The order in which you add the robot and the RTK station does not matter.

Yes, it can;)

Yeah, sure it can;)

Hi there, is your phone iOS or Android?

Hi sorry for the inconvenience! May I know your device name? You can find it on the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.

Luba-VSTXGFRZ

Hello, I reported the problem to Mammotion Support two weeks ago. Additionally, the app is not connecting to the camera. The ticket number is #475722 Luba 2, but unfortunately, I have not received a response to date.

Hi there, could you please provide me with the device name(luba-xxxx)?

VSH58CEJ that number?

@@mammotiontechI don’t think I did the update correctly. When the update screen came up on the app and it said “1 touch update” I thought it meant “1 touch updates both mower and RTK” RTK was not bound when I did the update. I bound it after the update. I think I need to start over and do some sort of reset, bind the RTK, and then do the update.

@@CH67guy1lol 😂

@@CH67guy1 I also automatically updated. I had no idea RTK was not updating at the same time. Now nothing is connecting even though both were updated. It’s a nightmare to deal with, meanwhile lawn looks awful. Did you figure out hot to fix the issue?

Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe or the US: support.mammotion.com/hc/en-us/requests/new

@@mammotiontech I opened a ticket on Thursday. All the operator could do was ask for screenshots of my software versions, and have me upload logs. I have not heard back from anyone after 4 days. From reading the Mammotion subreddit, it appears that this latest update has caused widespread problems.

Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe or the US: support.mammotion.com/hc/en-us/requests/new

I did upgrade and it’s not working, it’s not recognising RTK 🤦🏼‍♀️I don’t know what to do 😭

they suck so bad at the basic user interface portion. Did you get the error message I got 3 days after upgrading mine?

It states that both the RTK and the robot most receive an update. I made sure both had access to my hotspot for as long as I could and kept trying to hit update. The robot one failed and gave an error but eventually it somehow downloaded it. Once that was done, I power cycled both the robot AND the RTK multiple times, out of frustration. Eventually it worked again. Just trying to help since they suck at helping. I still have a ticket open with them that they have not addressed regarding all of this. It's important to give them feedback even if they don't give you help, so that they know and so that other manufacturers can learn from their mistakes in my opinion

​@@irinasmith5588see my replies

We apologize for the inconvenience, but due to the hardware differences, the LUBA 1 is not able to support this feature.😢

I have the Luba 2. When can I begin lawn printing?

@@bradvancamp3934 kzfaq.info/get/bejne/gt6irJZmvJbIdqM.html Hi please follow this guide to use the lawn printing function.

We're actively working on updating tutorial videos for our products. For immediate support, reach us on Facebook Messenger or call our European hotline here: support.mammotion.com/hc/en-us/requests/new.

Can you mount this with pole in a serious height?

Hi, just enter map and click edit to modify the edge.

Hi, sorry to hear it. Can you please email us at [email protected]? We will reply you shortly! Thanks for the wait.

@@mammotiontech I have emailed that address several times with no response, but I will try again.

@@toastranger72 you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe or the US: support.mammotion.com/hc/en-us/requests/new

You are exactly right. Fork out the big bucks and when something goes wrong they don't care.

Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe: support.mammotion.com/hc/en-us/requests/new

@@mammotiontech stesse condizioni, mi devono rispondere da una settimana, mi dicono ogni volta di aprire un ticket che ho già aperto ma nessuno che mi risponde come riassociare la RTK sull'app, su wifi risulta connessa ma l'app non la vede, che servizio assistenza!!😡🤬

Currently, due to tariff reasons, our solar panels are temporarily unavailable for sale in the USA. We'll notify you promptly of any updates. Our tutorial video showcases 3 installation methods to accommodate various user needs. Typically, ensuring a 90° open sky suffices; wall mounting often improves signal compared to ground installation.

Unfortunately most likely never since the current trade was between US and China going down. Alas solar panels been caught in the crossfire. Wanted to get this Solar Panel so badly, but Mammotion has a proprietary DC outlet that is unique even though it is simple DC at 10 to 12 vlt and at extremely small consumption rate). Tried to set up solar power station of my own, but it pumps out so much power, that AC outlet on the powerbank keeps turning off and with the solar regulator it worked but the power bank kept shutting off power to AC outlet due to constant drain. Eventually gave up and just ran huge wire along the perimeter from the house outlet.

Hi there, you can pre-order it now: de.mammotion.com/products/sweeper-kit-for-yuka-series

The vision navigation can last for only 50 meters (164 feet). If there's no signal at all, we recommend either finding a different place to build the channel or shortening it slightly.

To ensure a reliable signal, both the LUBA and RTK reference station require at least a 90° open-sky view of your lawn. So relocating the charging station can be better for the LUBA to receive better satellites signals when going out and coming back. Check the instructions here: support.mammotion.com/hc/en-us/articles/14165531502487-What-is-the-working-condition-for-Luba

We recommend checking for updates by entering the RTK Reference Station section in the app. If you see a new version available, please proceed with the update. If the RTK Reference Station is not yet bound, make sure to bind it first.

Yes

Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe: support.mammotion.com/hc/en-us/requests/new

Thank you for sharing your feedback. If you currently have the LUBA 1, we understand that its navigation may not handle circular motions as smoothly due to relying solely on ultrasonic sensors. However, the LUBA 2 significantly improves on this aspect with enhanced sensors and better maneuverability. We appreciate your patience and understanding as we continue to refine and improve our products. If you have any further questions or need assistance, please feel free to reach out.

@mammotiontech Actually, this video that you published is showing exactly the same maneuver in Luba 2 as Luba 1 had. So I don't know how much improvement has been done. And of course, the saddest thing is that Luba 1 has not developed at all! I still have that big list for improvements, but you have no desire to do even those easy fixes. I just sent you feedback from your app, which shows that my Luba is, yet again, driving outside of the boundary and against structures. There is a picture and a question about when you are going to fix this issue? The only thing that is visible to me is that somehow this Luba always has a weak signal quality in the robot itself. So my guess is that it has a faulty circuit or a bad antenna (broken or poorly designed). If you are not developing Luba 1 anymore, can you open the code so that the community could take it over and start developing it? After all, this is a €2000 machine, and we would like to get something out of it as well.