That IS the next level of customer service tools. Bravo!
@PROD-CX15 күн бұрын
Great compilation story on the journey that brought us here. From the birth of communication to computing to the rise of the internet, and now to the dawn of artificial intelligence, each leap has redefined our world. Artificial Intelligence isn't just another buzzword - it's a paradigm shift. As this technology matures, its impact will be felt across every industry, from healthcare to finance, education to entertainment. The true revolution will come when AI moves from being a tool for the tech-savvy to an everyday utility for everyone. However, we're facing a significant hurdle, the gap between rapid technological advancement and widespread understanding of us using the AI. While the tech industry races ahead, our education systems and workforce development programs are struggling to keep pace.
@DeanKennyMusicАй бұрын
The content and editing here is next level !
@Buy_YouTube_Views_a048Ай бұрын
Thumbs up if you've lost count of how many times you've watched this video!
@Eamo-21Ай бұрын
This is brilliant. Keep em coming
@charaf982 ай бұрын
Thank you!!! very efficient system
@Emprende124542 ай бұрын
No hay versión para México? Y tienen un plan de instaciones ilimitadas en páginas web?
@Notklon2 ай бұрын
Мои подключения.
@Emprende124542 ай бұрын
intercom se puede utilizar ilimitadamente en los sitios web que yo haga y de mis clientes ó cuantas licencias me dan?
@contentforclosers3 ай бұрын
Ai has destroyed on of my verticals and created another. I read a book title "Conversations with My Creator" By Bruce P. Hood and it was as mind blowing as this video.
@raymond_luxury_yacht3 ай бұрын
Customer service is dead because you will just ask your local ai to solve the problem and it will go off and find the answers and action them. The future is providing database of answers that are ai ready data formats or embeddings to query. The web is dead. If you want I do just query the database of a knowledge provider . Publishing content will be sending embedding data to something g like what Google is now. Revenue can work if your data is used or high quality and it's access tracked. Thank god I won't have to struggle with CSS or scratch around on forums to find answers . Just ask and you shall receive. Oh and the ai will present the answer ina suitable format like a generated video or podcast or webpage that with images all dynamically generated to suit the content. Implications? Trusted and accurate data sources. Who is that? Blockchain identified sources. Can't wait
@laurenaholliday3 ай бұрын
I love Intercom's marketing and UX, the copywriting, the blog -- basically everything -- which I never tend to say about any online entity today. With that being said, I thought for sure your video embed was going to be a LOL, highly personable video type of ad -- think Webflow or better yet, HubSpot, eg: kzfaq.info/get/bejne/gtpoo5OQqNabZpc.html It wasn't though. Maybe that's why the 0.01% ER? That's my two cents anyway.
@CZIprodnext3 ай бұрын
Would you be open to share the soundtrack used for the opening and closing?
@nocucksinkekistan73213 ай бұрын
Learn to make good stuf
@KyawNaing-tf6bv3 ай бұрын
❤❤❤
@jasonries23803 ай бұрын
Intercomrades? You folks at Intercom should be ashamed of yourselves; this is pathetic!
@d.robertshaw3 ай бұрын
Looks amazing! 👏
@nocucksinkekistan73214 ай бұрын
learn to make a good product
@DavidNolan-dt8vb4 ай бұрын
Excited to see Fin intelligently connect to third party systems in the future, that will be a powerful feature! Cool Product Broadcast, props to the presenters
@pennygray46534 ай бұрын
🚀So inspiring! I can't believe I get to work with you people! 😅🧠
@Clavjax19844 ай бұрын
This will likely change how and where we store internal processes. Customer service agents won't need to search off platform for certain answers. Really cool
@piotrp67934 ай бұрын
The problem seams that the biggest companies that have biggest AI models feed them with gender studies and diversity(not bad per se, but hate for ANY race is bad - even white;) ) garbage... I wish they would feed them mainly with Aristoteles views.
@4rooney4 ай бұрын
Good stuff Des
@airobiai4 ай бұрын
I love the content, but you are not the only AI co-pilot on the market that also generates answers from past conversation history :)
@jogoeire4 ай бұрын
Cool how it showed the camera crew at end
@palray20254 ай бұрын
Hey! I'm unable to find any videos on setting up custom objects & Custom actions in English
@prakashiyer40284 ай бұрын
How do you integrate with internal SOPs for executing a workflow ?? Ideally we would want to identify customer intent , map it to an existing SOP(oftentimes it is freetext) , call a bunch of APIs based on the SOP and respond to the user. Can we do this with FinnAI
@Molly-Intercom4 ай бұрын
As Brian mentioned briefly (~10:55 in), we're working on an alpha version of Fin AI Agent connecting to external systems to pull in the right data to provide the best answers or take the right actions. Curious-do you have existing workflows built in Intercom? A series of API calls already set up? Or just free text descriptions of operating procedures that you're looking to have Fin follow and take action on?
@prakashiyer40284 ай бұрын
@@Molly-Intercom Hey Molly, We have not yet onboarded on intercomm. we are a multi-billion dollar valued startup looking to ramp up our custoomer support services, so just exploring what is out there. Currently our KB is entirely free text , we would ideally want to link it to our API/Workflow repository & have our bot take action accordingly or suggest actions to our agents. Would love to chat with your team and know more about enterprise solutions you can offer.
@silassao4 ай бұрын
This is amazing. Thank you!
@destraynor94294 ай бұрын
Thank you!
@DesTraynor4 ай бұрын
Thank you!
@GlennRogers14 ай бұрын
Des is a gem, and this is an excellent production. Where do you get that waffle sweater Eoghan?
@Stoic_J4 ай бұрын
Brilliant content, really well executed. From an Intercom customer who is benefiting from their commitment to AI with Fin solving 50% of our first line support requests. Thank you, Team Intercom, keep the insightful and enjoyable videos coming.
@DesTraynor4 ай бұрын
Thank you! Really appreciate your support.
@johns85554 ай бұрын
This is the next level, plus some brilliant. Thank you.
@DesTraynor4 ай бұрын
Thanks!
@orphato4 ай бұрын
22:41 Intercom is well positioned to unblock this functionality for any website. You could also leverage product tours (AI generated) and/or render the required UI to solve the user problem e.g. a box to introduce the new password instead of just telling them where to go
@ericbernhold4 ай бұрын
loved this, subscribed and marked alerts for future episodes, I deem these must watch now -- thank you
@DesTraynor4 ай бұрын
Thanks Eric
@bobdohnal4 ай бұрын
simply beatiful
@DesTraynor4 ай бұрын
Thank you!
@pragun064 ай бұрын
Loved every minute of the show. The juxtaposition of having it look like a 20 year old TV show while you talk about the future of technology and how we should adapt or die is brilliant!
@DesTraynor4 ай бұрын
🙏
@dustinoverbeck4 ай бұрын
I loved this so much. Very insightful. Loved that Steve Jobs mentioned about chatting with Aristotle in our lifetime, and here we are, not too far off from anybody being able to do the same. Pair that up with an Apple Vision Pro and you could experience conversing with an historical person face to face.
@DesTraynor4 ай бұрын
100% Thanks for the comment Dustin
@marciplan4 ай бұрын
don't mix up SJ with Vision Pro, those are very different directions :)
@joellecoghlan32154 ай бұрын
Excited for this - feel like we're about to see something radically different and much needed. Best of luck guys.
@jogoeire4 ай бұрын
Great intro. Intercom are the real deal
@ghostsmoke86594 ай бұрын
Jesus loves u and he died for u. Repent before it's too late
@arthuroganesyan6494 ай бұрын
Ya you guys are complete bullshit because you're so afraid to show us the actual finished product. Stay the fuck away from these guys. It's just another scam, just like there were a billion of them when crypto came out.
@ThiagoReginattodeVargas5 ай бұрын
como eu seleciono e respondo uma mensagem em específico vinda do whatsapp?
@jogoeire5 ай бұрын
This is so good
@SamHarrison20996 ай бұрын
Was this from a whole podcast? I'd watch that
@Intercominc6 ай бұрын
Hey Sam, yes it's from 'Intercom on Product'. You'll find the full video here kzfaq.info/get/bejne/mLKZq5ueptaZm2w.html and you can also follow wherever you listen to podcasts.
@RemedanDino6 ай бұрын
Ok
@ayodejiujadughele31567 ай бұрын
I really wish to work for this company remotely
@matteovanderlugt79627 ай бұрын
Bit of a note: The background music is a bit to hard and distracts me from the explaining voice. Furthermore, amazing vid!