*They committed fraud to me on 3 different hail insurance claims* The Kansas State Department of Insurance does not protect us consumers against this fraud. Legally all the state does is make them reply, but they don't have to do anything else. You then are forced to have to pay an attorney to take them to court. Our state, goverment and insurance companies all protect each other and not us customers.

WTF😮

Honestly this is concerning but, the opposite from my experience. I had a piece of fraud around 2012-2013 and they called and resolved it for me. $800 dollar worth of transfers. Nothing like that since...

USAA has always been asinine IME…they don’t recognize legal powers of attorney, bad enough that the VA doesn’t but they follow suit…spent many hours on hold clearing up my dad’s accounts with them after he passed. Took hours to get myself added to my husband’s rental insurance policy. Logged into the app after nearly a year to change payment method to find there was no active policy for either of us, and get this, absolutely no record of the policy history whatsoever. They dont even know when or why I got dropped. The only thing I like about them is their hold music is catchy 😂 but I won’t be doing business with them again.

Gronk gonna get fired as spokesperson for sssa

Now the tax payers foot the bill for illugal aliens..

I have used them on and off for 40 years. Thought it was strange when they went into handling brokerage accounts. Was even weirder when they transferred all my stock accounts to another firm . The corporation is destroying all the businesses by over regulating, more and more stupid statutes and codes and half the country so naive and clueless, they be waving bye-bye 👋👋👋 all happy happy as the train leaves the station. The government is no more. Welcome to the world of corporate takeover and the new leaders. Corporate courts, corporate cops, corporate cities corporate charter schools, corporate slaves.

When Justice is Delayed and/or Denied the Lightning Bolt Sword Excalibur Decends in Dumah the Child and Leigons of the Mighty Djinn Rise in Mithras

We need stand up for president Trump!! They're bringing dangerous people !!!

Smaller credit unions!!!!

Joe Biden’s America

I have USAA insurance. Someone hit me in my suv. They were an absolute nightmare!!! I stayed with them because I have no idea who to go to. Who is a good insurance company now?

Smuggled across against their will...stop being stupid.

This same thing happened to me a few years ago. When USAA blamed me, I gathered all my documents and went to the local police department. They filed a report and referred me to the FBI. Once I got in touch with the FBI, one of the lower level representatives called my cell from their personal cell and told me how to reach out to the head office. I called them relentlessly and they finally caved and refunded my money. It was a lot of money and I had to take out an emergency loan from another institution to pay my mortgage, vehicle payments, etc. It was incredibly ridiculous. I essentially fired them after that and moved my money to another institution. The account is still open, but I no longer use it. USAA failed my family and I.

On line banks are a problem.

Listen people. Car and homeowners insurance rates are NOT based on your driving record or your never filing a homeowners claim. It's based on how many payouts the insurance companies have to payout across the country yearly. With all the tornadoes, hurricanes, hail and floods nationwide, THAT is the reason for increased amounts of policy payments. Don't believe me, ask your insurance that question. I found out by questioning "why my insurance rates increased with perfect 50+ years of no tickets, or accidents AND 25+ years of homeowners insurance and NO claims.

I am really worried about the current bank crisis/interest rates, these are all the signs of yet another 2008 market crash 2.0 , so my question is do I still save in the United States dollar or is this a good time to buy gold?

USAA is top. Never had an issue with not being refunded. Only had one fraudulent issue. If you have multiple fraud issues you are the problem.

They scam insurance big time…

Careful with their home insurance-they are refusing to pay my neighbors cost after the hurricane. Shameful!!

Close the border

I don't know, but I am curious if when they started letting children of children of Military members if it started to decline. At least with the military only you know everyone had a job, paying their bills etc. Now, it just seems like anyone can join.

Good interview

Smells like a class action lawsuit. Their lack of security measure is stressing, frustrating, and losing a lot of customer's money. Customers are forced to pay the illegal activities of other people at the risk of their credit score getting affected by the company's incompetence.

No wonder my insurance is so expensive. I’m paying for the payment for the fines!! SMH

When I was a young troop USAA would not accept me into their car insurance program because I didn't have enough rank for me to qualify. Ever since that day whenever I get anything in the mail from them I just trash it. Hate to see my fellow vets scammed but the lesson is get your money out and never do business with them again.

I left in 2019 and glad I did. Thank God they are being EXPOSED. The nfl needs to Stop supporting these CROOKS.

It's a shame it takes a reporter to get something done. Bad PR scares them more than a lawsuit.

Texas has over 200 government-sponsored child sx-trafficking centers that police and Abbott do nothing about. It's Texas, the child predator state. Recently covered on Redacted. And I left California for this depravity in 2020, time to find a real conservative state that isn't okay with harming children I guess.

Sooo nonbail outnfor them there ?

I had a pre-approved mortgage with USAA and when the builder requested the closing they declined the loan, I had banked with them for most of my active duty career in addition to several insurance products. I simply chalked it up to my retirement and change of income. I was pissed however, and moved all the money out including liquidation of all the investments and even sold off the life insurance policy. We eventually bought another home through another financial institution, but unfortunately lost the house we initially wanted. I always thought I was a bit rash to drop the bank entirely, and had recommended them to my daughter who recently commissioned into the Army as a RN. Good she didn’t take my advice, the bank fraud sounds like a train wreck.

Great Job LE. Thank u

Usaa became a joke so i dropped them.

They are making money from the fraud.

It’s hard to relate to illegal aliens as “ victims”, at this point.

when USAA wants paying Gronkowski to appear in commercials I knew it was over. A guy who was never in the military and probably got paid a big load of $$ for a commercial.

great reporting - thanks

Cheers to Fox SA for pushing to get people's money back. You guys are awesome!

I think all banks are dealing with this.

Had the same thing happened to me with Navy Fed.

My credit union checking account was wiped out a few days after I got some rolls of quarters from a teller. Inside job? I received all of money back. I now keep money out of checking until bills are set up to be paid.

Wow

Thank the good Lord my family hasn’t suffered this attack, but it’s shameful that it took a new report in order to get USAA to act. This is pushing more people and households to obtain identity theft insurance. I’ve banked at Bank of America and Chase. They also have their issues and sadly the burden of proof sits mostly on the customer. Set your alerts for withdrawals and charges to the least amount on your phone and emails. Check them regularly since it’s up to the customer to protect themselves from theses online identity theft thieves. Use VPN and do not use public WiFi for any financial transactions. A n the end, the customer has to be on the alert.

Thank the good Lord my family hasn’t suffered this attack, but it’s shameful that it took a new report in order to get USAA to act. This is pushing more people and households to obtain identity theft insurance. I’ve banked at Bank of America and Chase. They also have their issues and sadly the burden of proof sits mostly on the customer. Set your alerts for withdrawals and charges to the least amount on your phone and emails. Check them regularly since it’s up to the customer to protect themselves from theses online identity theft thieves. Use VPN and do not use public WiFi for any financial transactions. A n the end, the customer has to be on the alert.

One of the best local news report for a long time

Insider crimes with ppl at different levels within the org?

God damn the world is going up in flames and all because people are too selfish. When I first read 2 Timothy 3 in the Bible it scared the crap out of me because I see exactly that happening out in the world today.

Bank fraud is only a fact of life in the USA!!

This is sad, I've been seeing this more and more. Honestly, I wouldn't be surprised if all this fraud is in house. Nobody would be the wiser. Banks control the investigation. Banks are greedy. If you dig deep enough. Everyone has skeletons.

Unbelievable!