Happy you found it helpful! If you have any other questions about the process in general call us at 1-888-482-0234 and we’ll be more than happy to help!

Hello Jacob! If you receive notification of a violation or charge from a toll within the 72 hour period following the end of a reservation, add the charge and a photo of the invoice or receipt to the Expenses for Review section of the Return Form. You can find the Return Form in the Documents section of your Reservation Details. If you do not receive the invoice until several weeks after the end of the reservation, we do accept requests for reimbursement if submitted in a timely manner. These requests can be submitted for review to Customer Experience. Be sure to include the reservation ID, a photo of the violation, and the amount that needs to be charged. Thanks!

Hello! As an owner, it is up to you and the renter how you would like to handle this. Please reach out to us at 1-888-482-0234 and we can further assist.

Hi Linda! An account manager from RVshare will be reaching out to you regarding the calendar block on your listings.

Hi Joe, it would be best to put a detailed description in your listing to indicate how the unit should be returned. If you feel the renter needs to pay a cleaning fee, please add that onto the Return Form. You can certainly indicate that a cleaning fee will be applied if the unit is not returned how it was picked up. Thanks!

Hi Catherine, thank you for inquiring! You can search our available listings in your area by going to RVshare.com and typing in your location and dates. If you need any assistance finding RVs, our Booking Services team will be able to help you find the perfect RV! You can reach us at 1-888-482-0234 24/7. more than happy to help!

We'll have to add it to our list! ⛷️

Glad it was helpful!

Glad it was helpful! If anything else pops up between now and your trip you can always contact our Customer Experience team for support at 1-888-482-0234. Enjoy your trip!

Welcome to our channel! We're happy you're here. 👋👋

Thank you for reaching out. I am sorry to hear of the issues you are having with the SmartMatch feature. Your information was reported to the team responsible for controlling product features, and they are aware of this at this time. For now, the best suggestion we have is to act on any SmartMatch leads you receive for the setting to remain active. You will want to activate SmartMatch, wait to get matches, and act on one of them all in the same day. The matches run hourly, but it is also dependent on there being relevant renters within that corresponding timeframe. Unfortunately, there could be a delay if traffic is low in your area. There was also a recent increase in the timeframe for when we match renters with owners from 24 to 72 hours, which could contribute to delays. This was due to an increase in renter complaints of receiving unsolicited SmartMatch communications before they were ready. Unfortunately, the delay is not something that will be changed at this time. I apologize for any frustration. The best chance of SmartMatch availability sticking would be to activate SmartMatch in the morning, check back throughout the day and that same evening to see if you’ve received matches and send as many messages as you can. If you activate SmartMatch then don't act on any immediately, SmartMatch will be deactivated again the next night. New features like the performance metrics that just launched are being created based off user feedback, so renters will be able to see which owners are actively managing their listings on the platform. This allows renters to make more educated decisions on who they are interested in reaching out to. Optimizing your performance metrics is the best way to increase your chances of renters reaching out to you and booking with you, decreasing the need for SmartMatch. Performance metrics can help with ranking you higher in the search results, and are based off your interactions with renters; your response rate and time with renters, your acceptance rate, and your cancellation rate. Renters' complaints and feedback we received was that they didn't get a chance to search what worked best for their needs before receiving many unsolicited messages. The delay implemented recently is meant to give the renters the chance to see what they can find on their own without being overwhelmed. Your feedback has been noted so the development and product teams may keep it in mind as they continue to work on optimizing features for both parties on the platform. We would suggest you reach out your RVshare Account Manager so you may go over how you can best strengthen your performance metrics.

It does not remain active I turn it to active and it keep changing to inactive by the end of the day . I used to get leads before now 0 @@RVshare

Good luck!! And congratulations on the big milestone!

Hi Annette! Thanks for the question. You do not need to become an LLC to rent your RV on our platform, however, you can if you'd like to be. In regards to the tax program, we recommend reaching out to a local tax professional as local taxes can vary by location. If you need any further assistance, you can reach us 24/7 at 1-888-482-0234, chat with us at rvshare.com, or email us here help-rvshare.force.com/s/contactsupport.

Hi there! Your Account Manager will be based on your location and you can find them & and their contact information in the owner toolkit here: owner-toolkit.rvshare.com/introduction-to-the-customer-success-team/

We're happy you found it helpful! 🚐 🚐

We're happy you found it helpful! 🙌

Hi there! Thanks for reaching out to us. In regards to RVshare listings, we believe that more photos mean more chances to convince someone to rent your RV. There’s no limit to how many images you can add to your listing, so take advantage of that and show off your rig! If you're having any issues uploading additional images, contact our Customer Experience team for support. You can reach us 24/7 at 1-888-482-0234, chat with us at rvshare.com, or email us here help-rvshare.force.com/s/contactsupport.

Hi Elaine, thanks for reaching out. We don't have a specific video recommendation but we do have a guide for creating a user manual for your RV. Having a physical user manual in your RV is also helpful for people in areas with limited WIFI. It should also give you some general pointers on what to include in a video. Hope this helps! rvshare.com/blog/rv-user-manual/

Hi Jim, we’re sorry to hear about the issues you’re experiencing with Smart Match. For assistance with this matter, please contact our Customer Experience team at 888-482-0234 and we’ll be happy to look into this. You can also find more information on Smart Match here: help-rvshare.force.com/s/article/What-is-SmartMatch-and-how-do-I-use-it

Hi Frank! Thanks for reaching out. You can learn about our campground partnership program here: pages.rvshare.com/campground-partnerships/

Happy you enjoyed it!

Congratulations! Remember we are always here to help. We provide one-on-one training and coaching with our team of rental experts. They will help you rent out your RV and assist with setting up your listing, answering any questions you may have, and offering guidance to help you be as successful as possible. Contact a rental coach at (888)482-0234, M-F 8am - 6pm ET

That is a big beautiful rig! We have all sorts kinds of RVs on our site and all sorts of renters. If you ever change your mind, we provide one-on-one training and coaching with our team of rental experts. They will help you rent out your RV and assist with setting up your listing, answering any questions you may have, and offering guidance to help you be as successful as possible. Contact a rental coach at (888)482-0234, M-F 8am - 6pm ET