Thank you for the video.

As an aside - is the plastic on anyone else's AP AC discolored and sticky because it runs hot?

Thanks for the video - knowing how the latch works makes removal easier. After getting it off I just cutoff the latch to make it easier next time.

Best instructions are as follows: 1) Point your finger at the bottom of the U logo and move for finger from there to the nearest outer edge and push that edge towards the ceiling/wall it's mounted on. 2) While pressing with that finger, use other hand to rotate the AP!

It was really much easier after fighting it for a few minutes I looked at multiple videos and the following was best video, because it doesn't need a tool at all: kzfaq.info/get/bejne/jbpzZbR-0rS6pIE.html

horrible and retarded design.

i still dont understand why Unifi makes these nice APs but then doesnt provide a tool for their little locking mechanism. They want you to fuck around with paperclips to unlock the thing (per the official instructions).

nice

Another proof that this mount is poorly designed is that I can simply use brute force to remove the Ap from the mount without damaging anything. The reason I went for this approach is that when you are standing on a tall ladder it is difficult to find the poorly located hole in the first place.

Thank you very much, I earn a lot of Time

Dein Englisch tut in den Ohren weh.. Aber, Danke, für deine Mühe es hat offenbar nicht nur mir sehr geholfen! Alle paar Jahre habe ich diese Problem. . und stehe wiedereinmal im Wald..

Just hectic recovering the unit from the wall

I was able to open this quite easily with the spike of a cheap pipe tamper. The spike consists of a wire with a diameter of 2 mm.

👍Thank you!!! These things are impossible to get off without some sort of tool. I had to destroy the mounting bracket on one of my AP's the other day trying to get it off the wall (which I also damaged). Now it's just hanging by the ethernet cable. Fortunately, it was an older one. Today I ran into the same issue with a much newer one.

Bad design indeed. I used a small fork, this worked perfectly!

isn't there an automatic system that does it ?

You need a smaller cable tie, so you can push it all the way in. That's what I do. Unifi suggests using a paper clip. I also used a Sharpie to put a small mark on the top of the AP, so I know where the slot is, as it's hard to see when the AP is mounted on the ceiling.

cameraman, pls focus

I just don't click it in when you rotate.

thx

Great AP, bastard design

Thank you, fighting with the same design flaw, engineering failure, now on the newer version still

Oh my gosh...

I always break the clip before installing it

Wow thank you so much! This video saved me a lot of frustration. If Ubiquiti is going to make such a fucking tamper-proof design, then they should obviously INCLUDE THE SPECIAL TOOL in the box with the access point. Instead they rely on every single consumer to MacGuyver their very own tool, from scratch. It looks like you could "jamb just about any flat little thing in there", but you can't because the opening is quite small, and so the tool has to be just the right shape/diameter to fit through the stupid hole. I ended up using a type of inward-gripping tweezers, one-side only.

Thanks for posting this. Saved me from breaking mine in frustration.

Thank you after hard fight

Er du dansker? 😅

Use a paperclip and bend it to the right form

"Poor design" is an understatement The person who designed it should be punished by removing those things for 1 month every day. It's a shitty design

For anyone with girlfriends with fancy bathroom equipment: Nail scissors do the trick, too. Open them, then insert the blade as far as you can with the bend facing the wall, hinge and twist it off.

I do hate this design! Trying to take it down to reset it and it's proving to be a pain in the ass.

As someone already mention, you don't need to use special tool, you don't need to lift it up. In my case bigger size cable tie like one you tried was enough to unlock.

I min emne felt kommer der ikke hængelås og den anden symbol frem, hvordan får jeg dem frem?

Mine came with the backplate already locked in an absolutely no instruction manual. Even the manual assumes the plate is separated to begin with. I even bought mine from a retailer (Micro Center) and the online support was unable to figure it out. I wasted 45 minutes trying to get the backplate off without breaking something.In this regard Ubiquiti sucks.

Thanks! You helped me a lot!

A paper clip works also

Estos imbéciles de ubiquiti no pudieron hacer un sistema más difícil para soltar el AP, con el tiempo se pega y prácticamente hay que romperlo para sacarlo, si el equipo está en altura es cadí imposible, ingenieros de pacotilla

Please thank your son (again!) - his invention that keeps on giving, all around the world! (This message from the South Pacific)

Thanks for this video!!!

Thanks for this, I recall when I put these up I thought they'd be a PITA to take down, but I didn't prepare for it. Your video saved my bacon, made a tool exactly like yours, worked a dream. Love everything else about Unifi, but this is an appalling design.

I hate standing in a very tall ladder, using my both hands doings this

This video demostation is not as it seem...there is no difficulty in unlocking the bracket..a simple paper clip or sim eject tool will work fine...i have four unifi ac pro...

great video, very helpful, it gave me an idea to use a spring removal tool from RC cars that its similar to your, and it work great, thanks for sharing the video.

Thank you!

Never had a problem just using a zip tie.

Break the tab off. Mount the AP high enough that you could only steal it with ladders.

WTF , how can this be a professional device. And years later it’s still the same. Just got the nanoHD and it’s the same 😡🤬

Thanks! The tie wrap worked OK for me. Once it bottomed-out, I pushed a little harder and it released.

Your tool would not bend far enough without hitting the wall or ceiling first . I’m assuming you use it turned around