Thank you so much!

Great, just did mine following your video instructions and it seems to be good as new. Thanks for posting

Excellent video. This solved my exact problem. Thanks for the help!

Woohoo, I fixed it! It took me over an hour, and it's the first thing like this I've ever done, but your video was the best one on here. Your explanations were clear and the quality of the video made it possible to see every step very cleary. It's the one I watched that convinced me it was worth borrowing the torc bits from my neighbor and giving it a try - especially since it saved at least $150 if we'd paid a locksmith do it. He was going to charge $100 just to come over! Thank you very much for the time and effort you put into making this very helpful video. It's a great service. From a 76 yr old Geezer Girl

Live in Michigan where when it gets cold I had this problem. Watched videos similar to this and got it to work for a while, then it failed again. What I did solved the problem. I took off the small spring on that little piston and let gravity do its thing. Just saying, if you clean it up. NO oil, maybe graphite, but I didn't put anything on it. just made sure it was very clean. No problems whatsoever. Hang on to the spring in case, but I don't think you'll need it ever. Mines been off for 6 months.

Thank you so much for this in depth video. I had the same issue where when the weather would get cold my lock would stop functioning. Taking it apart now to inspect

This was incredibly helpful! Thank you!

Thanks I have found that stretching the spring out to bottom of the cavity is the best fix.

Thank you! Saved me a new lock.

Worked for me.

In mine, reseating the slide on the spring seemed to fix the problem until I reinstalled the inner plate. It seemed that the gray plastic slider was binding on the inner plate. Cleaning the ridge that the plastic slides on and then putting a small drop of ptfe oil on each raised rub point seemed to solve the problem.

did yuo find a permanent fix?

499 comments! You would think Shlage would notice, and modify the design. Probably just needs a slightly weaker spring.

I've tried this fix a few times, it works for about a day.

I had this same exact issue. I was ready to buy a new lock and figured I would try this first. It took 10 minutes and it fixed it! Thanks for the great video.

What an easy fix. Thanks for taking me through the steps to confidently fix this. It worked! Of course my wife just gave a very subtle “good” comment. Not even looking up. lol

I was about to head off to Home Depot for a new lock. The I saw the prices and figured I should give it a go. Worked 100%. THANK YOU.

Thanks

Climbing through my dog door was the final straw today 😂 Such a quick and easy fix I've been putting off for months now! Thank you!!

I watched so many videos and spent hours taking it apart and putting it back together. This was the only video that had the actual solution. Thank you so much!!!

This Schlage lock is dangerous and cannot be trusted. Freezes in cold weather and is dangerous if the kids cannot open the door after the school bus drives away! The key is goofy too, terrible design. Junk!

I'm an old, non mechanical person and this video helped me fix my issue!

My unit is not functioning the way your does in the video. It just keeps self-adjusting until it no longer engages. Goodbye Schlage, hello another brand.

The issue is actually caused by a low battery that is too weak to actuate the release. Batteries always put out reduced power in winter. I just change the battery at the start of each winter and don’t have the problem anymore. If you forget, it will remain you. You do need to hide your key outside for this very cold day!

Thanks so much!! Was able to fix my lock perfectly!!

We ended up exchanging this model for the slimmer version kzfaq.infoUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.

Thanks for taking the time to make and share this video. It was very helpful and solved my problem.

Fix went perfectly! Problem was exactly what yours was, removal and reinstallation went smoothly, thanks for your detailed walkthrough!

i did this exactly but it still wouldn’t move up all the way. regardless of what i did with the spring

Well, I just did your procedure and it’s working right now. Let’s see how it holds up what sucks is I lost the spare keys…

Thank you! Fixed it!

Well Done! Very instructive and helpful. Thank You....

This was great!! I had the same issue with 2 locks and was going to call a handyman. I saw your video and decided to try it myself. Great video and step by step instructions. You save me a lot of money!

This is the best! Cannot wait to fix my lock. Thanks for sharing!!!!

I have the same problem, same lock. I called their customer service number, no one to pick up the phone. I sent them emails many time no one bother to reply. It's really shitty services. I can't open the Schlage lock to get out and in the house. It became a safety issue. Probably I order another lock from different brand name. There is no help from Schlage. And they stated lifetime warranty in mechanical problems.

it worked

know the specs of the spring? trying to order a replacement.

Thank you, thank you! I've been fighting this problem for about five years. I figured it was because of cold weather and changing viscosity of the lubricant used during manufacture. Because of the partial engagement of the pin or pawl over that period, the six-pointed gear was wearing away at the edges. to allow the "J" shaped black plastic part to push the pin further into the gear, I used a utility knife with a new blade to shave some material off the top, flat part of the J and the top of that piece where the flat and curved part of the J meet, next to the spring housing. It made a noticeable difference in the how deep the pin/pawl could be pushed up. I don't use the key bypass function, so I was not concerned about the bypass cam wearing through the top, flat part of the J. seems to be working very well. Thanks again.

Excellent video will use to fix mine😊

I tried all the fixes and none helped. Got a lithium battery and no issues since.

Thank you soy much!! regards from Mexico

Going to try it today thank you for the upload

Thank you for taking the time to explain how to fix one of these locks. Such an easy to follow tutorial!

Thank you. Fixed for now, knock on wood!

This has now happened to me way too much. In cold weather I got locked out. Nice that I now know how to fix it now, but frankly, I live in an area where, if it's that cold, I really, really, really don't want to be stranded outside. I don't want to overplay it, but here this is genuinly dangerous. And it seems to be an issue that happens way too much.

Thank you Van, you saved me a few hours of trouble shooting. A very nicely put together video. Looks like there are at least 2-3k users of these locks having similar problems.

Thank you very much for your informative video. I fixed two of mine that I've been very frustrated with for a few months. It took about 30 minutes to take BOTH of them apart, clean and fix them so they work like new. You saved me over $250 so I didn't have to replace them. Additionally my pin had some contaminates on it so a good wipe down of the pin and cleaning of the hole seems to reduce the amount of pressure the spring needs to overcome. Kudos!

Thank you so much!! That solved the mystery issue with my door lock that's been going on for several months. The little engaging pin and spring on my lock were gummed up. I cleaned the pin and spring, then used a small dab of grease to keep it moving smoothly. The door works like it's new again!!

Thank you!!!!!