The wire cannot be cut. We manufacture the wire in many different lengths, it is best to purchase the right length of wire to accommodate the square footage you plan to heat. This information can be found in our STRATA_HEAT Installation Manual here - cdnmdm.laticrete.com/ProductAssets/Product%20Documents/strata_heat-wire-install-manual_ds0446-la-en.pdf

We would recommend the use of waterproofing over the mortar bed prior to setting your tile. For more information, please feel free to contact our Technical Services Department at 1.800.243.4788 x1235!

Let us know if you have questions.

When grouting it's best to "cut" as much excess grout from the surface before moving to your next section. You should be able to clean the section you just grouted after 20 minutes. Wash additive packets are provided in the product packaging to aid in the initial wash. With a well rung out sponge, wipe grout joints and tile surface in a light circular motion, loosening grout residue while making the joints smooth. Drag a clean well rung out sponge diagonally over the scrubbed surfaces to remove grout residue. Rinse sponge after every pass; use each side of sponge only once between rinsing. Discard sponges when they become “gummy” with residue. Check work as you clean. Repair any low spots with additional grout. Following these instructions should result in a successful installation!

HYDRO BAN liquid waterproofing membrane is also suitable for treating seams and corners. There are multiple methods, the one you go with depends on the cost, preference, and what will work best for your particular application.

@@laticrete ok

Let us know if you have other questions. We're happy to help!

When treating a seam in Hydro BAN Board, apply a bead of HYDRO BAN Adhesive & Sealant ¼” to ½” (6-12.7 mm) over the seam. Tool sealant to desired thickness, typically 1/16” to 1/8” (1.5 to 3 mm) before a skin forms. The HYDRO BAN Adhesive & Sealant should uniformly cover the seam and extend approximately 2” (50 mm) on either side.

We're glad you enjoy it!

Due to the chemistry in this product and others similar, it is likely to harm grass. We would suggest immediately rinsing with clean water any areas you don't want the product to be.

We're glad you enjoyed it!

HYDRO BAN is similar to a thick paint consistency but can certainly be poured directly from the bucket. We recommend pouring into a paint tray and applying with a nap roller for the best results!

Thank you Richard! 🙂

You can purchase at most of our distributors! Try using our "Where To Buy" link below to see all distribution channels near you! www.laticrete.com/en/support-and-training/customer-support/where-to-buy

Absolutely, SPECTRALOCK PRO Premium epoxy grout is rated for use in submerged applications as well as intermittent wet areas like showers. Just like any grout though, proper cure after installation must be achieved before exposure to water. Make sure to allow your SPECTRALOCK PRO Premium to cure for at least 10 days before water or chemical exposure. For more information on this product, visit our website here! - www.laticrete.com/en/products/spectralock-pro-premium-translucent-grout

Absolutely, SPECTRALOCK PRO Premium epoxy grout is rated for use in submerged applications as well as intermittent wet areas like showers. Just like any grout though, proper cure after installation must be achieved before exposure to water. Make sure to allow your SPECTRALOCK PRO Premium to cure for at least 10 days before water or chemical exposure. For more information on this product, visit our website here! - www.laticrete.com/en/products/spectralock-pro-premium-grout

Hey Larry, thank you for choosing LATICRETE products! Before the new application of sealer, we'd recommend the use of our STONETECH Klenzall cleaner to ready the surface for a new sealer application. This will ensure you strip the surface of any contaminants that may impede the sealer's ability to properly penetrate the surface. You can find more info on this cleaner at our website here! - www.laticrete.com/en/products/stonetech-klenzall-cleaner

Any of our penetrating water-based sealers will do the trick! For this I'd recommend using our STONETECH Stone, Tile, and Grout Sealer but you can also step it up to our Heavy Duty Grout Sealer or our Bulletproof sealer. All of our sealers can be found here at our website! - www.laticrete.com/en/our-products/tile-stone-and-surface-care/protect#filterproduct_e=0

We have a number of different tile mortars available in our product line! In this particular demonstration we do not specify a tile mortar.

Lightweight cementitious products utilize the use of recycled glass beads for their aggregate. This is how they are able to provide around the same coverage as the 55lb bag in half the weight.

@laticrete thank you. And where can I buy some? I went on your website and looked at dealers that sell your product. None of then carry the LITE product.

It may be best to put you in touch with a local Sales Rep for help with getting your hands on this product. Give us a call and we can certainly assist in getting you this information! 1.800.243.4788

Thank you for the feedback!

We'd love to answer your question, however we'd need more information. Please email us at [email protected]

Not at all, you can use the same mortar for both. We recommend a product high in polymer content like our 254 PLATINUM, MULTIMAX Lite, or 4XLT.

Where are you located? Send us a message to [email protected] and we can let you know what distributors are in your area.

This pan is extremely easy to cut down to size and can be done with a simple hand saw. We would only recommend trimming of outside edges. Connection with the wall would be no different, however it may be necessary in some cases to build back additional height for slope purposes.

We'll share this feedback with our team.

This Ready To Use grout is not made of epoxy material however, it does meet some industry standards of an epoxy grout with it's stain resistance and resistance to some chemicals.

When using the HYDRO BAN Board along with HYDRO BAN Adhesive & Sealant, you're ready to flood test or tile in as little as 2 hours. There's no need for additional products.

So why on your website said that has to be seal with hydro ban liquid corners and seams? Why this information changes? Or not updated on your website? Website recommend a different method.

Absolutely! Make sure to seal your surface before grouting.

Hey Cliff, depending on the temperature you're installing in, this product will allow for light foot traffic in as little as 12 hours. For the list of cure times, please check out the test results on the product data sheet on our website. cdnmdm.laticrete.com/ProductAssets/Product%20Documents/ds-681-la-en.pdf

We'd recommend going no less than a 1/4" inch, but this product is perfect for pulling a shower wall.

Glad you found this helpful!

Due to the grouts stain resistance when used with this product, there's no guarantee the Heavy Duty Sealer would make much of a difference or be able to penetrate the grout. It can certainly still be used, but with this additive it'll will already have the stain resistance you need.

If you're seeing anything like this on the surface, this would be residue from the sealer. We would recommend cleaning the surface with Klenzall Cleaner and a light scrub pad to remove it. If you need additional sealing after, reapply sealer liberally and do not allow it to dry for the duration of the application. Make sure to wipe up all sealer from surface and come back with a dry clean towel to buff it dry.

Absolutely! It's recommended to seal your natural stone before grouting so don't skip this step.

Once LATICRETE FRACTURE BAN SC™ has dried to the touch, ceramic tile, stone or brick may be installed by the thin bed method with a Polymer Fortified Thin-Set Mortar. Allow FRACTURE BAN SC to cure 24 hours at 70°F (21°C) and 50% RH before covering with toppings, coatings, epoxy adhesives, terrazzo or moisture sensitive resilient or wood flooring. Do not use solvent-based adhesives directly on FRACTURE BAN SC.

Yes, it's stunning!

Hi there! You're going to want to reach out to our team in Mexico here: [email protected] Have a great day!

We're sorry to hear you're having difficulties, please reach out to us directly to assist in troubleshooting. Sometimes these issues can be due to the settings in the unit, or wires connected incorrectly. We can certainly go over any possibilities over the phone. We do also recommend an electrician be there to check all the wiring if you're not comfortable doing this. 203-800-6139

We're sorry to hear you're having difficulties, please reach out to us directly to assist in troubleshooting. Sometimes these issues can be due to the settings in the unit, or wires connected incorrectly. We can certainly go over any possibilities over the phone. We do also recommend an electrician be there to check all the wiring if you're not comfortable doing this. 1.800.243.4788 x1235