STAY AWAY FROM ENTERPRISE! Im having same issue too. They told me on the day i returned vehicle that "Im good to go" then three days later asking for $2500 payment.

They're treating the car like a Show Room Car. Like come on. As others have said, do yourselves a favour and take out insurance, even by a separate broker so you can get a cheaper insurance deal. Also taking photos and a video of a walk-around before you leave. Did this while renting a car in Orlando FL (coming from the U.K), and had to rent on three separate occasions. No issues at all. No doubt companies will do what they can to milk us.

This is why it's essential to conduct a thorough walkthrough with video and photos before you drive off the rental parking lot. Document every detail, noting any issues on the form, regardless of what the representative tells you. Also use a light source when doing the inspection.

You have the prettiest voice and accent. Can I marry you?!

These criminals have just accused me of a small dent in the boot lid. I'm excess zero insured but to enterprise if you don't see everything you therefore pay

Never rent a car without full coverage

Always take the waiver insurance……. it should be a legal requirement for all rentals

How in the hell are you responsible for hail damage????

I HATE THEM SCAMMING BASTARDS. PARASITES 👎👎👎👎👎🤬🤬🤬🤬

I have a video that just happened today and need to post it

they’re trying to charge us for a single crack on the bumber that we didn’t do (it’s not like we are driving like maniacs either and actually stuck to the speed limit for once)

Just Uber y’all. Save money and also save yourself from stress

To rent a car you need insurance, the insurance COVERS THE GOD DAMN RENT CAR. PERIOD. END OF STORY. Everybody knows about the Enterprise damage scam, and it's going to END VERY SOON.

I even see it

I CAN NOT SEE ANYTHING ON THE CAR ENTERPRISE IS FULL OF SHIT

Don't you have rental insurance?

YOU TELL'EM HELL IS COMIN' FOR 'EM IN LANCASTER PA!!!!!!!!!!!!!!!!!!!!!!!

Not defending their actions, but it’s the company’s fault for having shitty processes. Likely the branch that this customer picked up from knew she was sending the car away and gave her a damaged unit so they wouldn’t have to eat the cost of it. The branch receiving the car will have to eat the cost unless if they write a claim. Best thing to do as a customer; take your own pictures when you pick the car up, if you’re not cheap, then take the 20/day protection to save the headache. Especially for shorter rentals, it’s worth the peach of mind so you don’t get screwed.

Lol they trying so hard

Should have used the damage evaluator. Clearly shows hail damage for instances like this. Just trying to do their job.

Weather forecast is sunny, 0% chance of any precipitation, returns car few hours later Enterprise: there is some hail damage from you when you drove a few hours ago while it was sunny “Enterprise” North America’s most enterprising company on car insurance scams

They were hoping to find someone to pin “damage “ on since they couldn’t with the person who “actually damaged” it

I was thinking about renting a car to travel to another city for concert since mine isn’t highway safe and after seeming this I don’t want to now I don’t want to risk arbitrary accusations like this

They are totally scamming you

Wrong 666

Jan 2019

I rented a van from one location, the manager didnt check anything at all just looked at broken gas cap he noted then sent me on my way, i return van a week later new location and the guy does a 3 min detective search even climbing almost on top of high roof and found all kinds of damage, both headlights crack with water inside, broken side mirrow, so called roof damage, i didnt do ANYTHING to van ! They already stole my 200$ deposit and said they going to file a claim. Enterprise are a scam and needs shut down asap !

Anyone know how much they charge for ram damage without policy coverage

Hope he lost his job

Surly they have the original check sheet before the car went out with any damages on it before you took it away and signed it

This pisses me off. Rental companies routinely let cars go out without checking them. Recently a popular rental company gave me a car with multiple issues. He didn't notate any of it except he confirmed verbally. Always TAKE PICTURES upon picking up your car. Take like 30 pics and 1 long video as well- get the background and time in the video as well. Also, take a picture of the fuel gauge. Mine was only 1/4 full. I checked the oil in the parking lot- he said we would never let it go without oil- I told him...Really? I am not so sure! The car also was not washed. Very annoying. It also was not the car we reserved. Turns out they don't even stock that vehicle- bait and switch. Luckily they had 3 vehicles available that were all more expensive- one was a BMW! Again, this was at one of the big 3 rental companies. Another tip- get an UBER and rent OFF AIRPORT (even 1 mile away) and you will might save several hundreds over a weeks time.

Wow to detect things like this, they need a special machines to indicate the damage and not just with the naked eye, what a scam

I saw a ding on hood for sure. I think people are expecting craters but I see it on cars all the time, its subtle most times, but eye level across the flat surface, a pro can see it.

DISCOMBOBULATED THESE NAZIS I HAVE THEM IN MY OWN FAMILY 🤮

That’s why I always get the walk away add on. Came in handy once, a rock left a dent when I parked it on the side of a hill at Yellowstone. Agent just signed it off no problem walked away.

You would think Enterprise is bad. Wait till you hear about Hertz. kzfaq.info/get/bejne/ld6fd8abkq2qnmg.html

Lol, they've obviously never seen real hail damage if they thinks that's SEVERE hail damage. Try living in Texas. Tell them to produce the weather report that shows there was hail.

I worked for Enterprise. They will rip you off ANY WAY THAT THEY CAN!!!! You should use your phone and video the walk around when you pick up the car as well as when you return it. I saw a customer bring a car in that had damage from the factory. The car manufacturer had cut the molding incorrectly so when the rear door was opened it bent the molding. First off, they blamed the customer. Second, i saw the report from the body shop they sent it to. The damage was on the driver side. The body shop sent a receipt for all the paint and body work they had just done to the passenger side!!!! Enterprise thrives on hiring kids fresh from college. Kids that they can brainwash. I happened to get the job because i had been a salesman for over 30 years. I was a good salesman because i was ALWAYS HONEST!!!! I had regional managers trying to talk me into lying to customers. I refused. I was fired for refusing to lie to a customer. So be it. I would prefer to keep my ethics than work for that joke of a company!!!!

They tried to do this to me today. Roof and bottom carriage of all places. Car has 45k miles already. Scammers. Good thing I didn't sign anything.

First why the F are they making such a big deal out of hailstorm damage there in Montana were the weather changes every 5 minutes. Secondly I just rented from Enterprise in CA. The first ask me to look over the car and noticed a few things guy told me no worries we’ve marked that on your contract. They then try to give me a car with no fuel in it. Car had 2 miles of range for gas. I made them drive it to the gas station. The guy comes back and they must have put 2 gallons in. Went from 2 miles to 25 miles of range. Great thanks Enterprise for filling up the car. Rent the car bring it back and the fucker I got to deal with was nice but took 5 times longer looking for damage I may have caused. Oh and the maintenance required message was on the whole time I had the car. Brought that to there attention before and after picking up and dropping off the car to just be told no worries it’s normal. No guys the messages is to tell idiots the car is asking for help. I will never deal with them again.

They did nothing wrong, I rent cars very often. It is likely that you had hail damage but couldn't see it from the angle. You were purposely not trying to show it from the side or feel it. Obviously, this is a bit over the top but I could see them marking it.

Hail damage and all other nature related damages unfortunately are not covered by any insurance.... So the customers pay !

Just had the same thing happen to me when we went to Denver. I showed them all the reports of this scam I found and they dropped the claim. Smdh

I went on vacation from Addison to Florida the windshield had fluid but would not come out. On the drive when I used the windshield it smear bug crap all over the windshield and had a hard time seeing so had to stop many times by to clean the windshield. Due to this I had to add more hours driving on the 16 hour drive. So I lost almost one whole day on the first day of my family and I vacation. I called Enterprise and they asked me a ton of questions and towards the end of our conversation I was told another vehicle would be ready for me. My sister and I arrived to the airport in Florida ( the place I was told) and they had nothing for me. Was told to call a number she gave me to get another vehicle but she said even when all my vehicle return I don't have anything as big as what you have. When we were about to enter the vehicle I saw a big puddle under the SUV that was leaking underneath you and to top it off when I turn in the SUV on smoke came out. This is Dangerous and I am putting my family in danger. I end up getting a Jeep that had not enough space for 4 grown ups and a 6 year old child stuff I HAVE CONTACTED Enterprise had having NO luck via phone. Today it was a week and still NO CONTACTS from Enterprise, so DISAPPOINTED but Will NOT be needing your services as I will not put my family in DANGER again.

These guys are white glove military inspectors.

How the HELL can somebody control the fucking sky I will DEFINITELY make sure to take a million photos an videos of my rental cause I’ll be damned

if you dont buy there insurance protection before leaving there lot . they will use Magnifying glass for any little damage to charge your personal insurance lol

I hope you didnt sign that document, and that you filed a report for the deposit steal to European Consumer Centre (ECC).

Back in the early 2000's My dad rented a car here in Toronto (A 2001 Civic). When we returned it,the employee was literally licking his fingers with spit and wiping the car to look for scratches.

The same exact thing happened to me.