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Пікірлер
@benkay4698 10 сағат бұрын
I just got rid of a customer cause he was a late payer
@CharlesDoogan 11 сағат бұрын
Can you have too many lawns to cut
@maxwellsgrasscuttingservices 11 сағат бұрын
Not really. 😂
@TKG 14 сағат бұрын
as for t shirts, go to go outdoors and looks for quick wicking tops, personally I like to wear a white shirt, cheap from asda with natural sun protestion,
@maxwellsgrasscuttingservices 13 сағат бұрын
Great advice, I will have a look In go outdoors. Thank you . 🙏
@TKG 14 сағат бұрын
we invoice the following day each morning, its when I do my accounts on spread sheet, saves time at the end of the year, all accounts are ready for submitting, so that's when we check the bank, its rare we send a red invoice, reminders are automatic in the software,
@maxwellsgrasscuttingservices 13 сағат бұрын
That's a great idea!
@coops01 19 сағат бұрын
I agree with you it draws a line in the sand with respect if you don't create that initially your screwed long term in my opinion
@maxwellsgrasscuttingservices 13 сағат бұрын
Spot on.
@ryandoherty6174 20 сағат бұрын
They'll hear you once you drop them from your service! Bad eggs
@maxwellsgrasscuttingservices 13 сағат бұрын
You’re so right.👍🏻
@daddo1600 20 сағат бұрын
Is there a way you can create a simple contract that then allows you to setup a direct debit. x amount of mows over a period x cost
@maxwellsgrasscuttingservices 20 сағат бұрын
That’s not a route that I would like to go down.
@daddo1600 20 сағат бұрын
You need a software or app that will do this for you. Setup the auto repayment schedule that send off the invoice and a date to be paid by.
@maxwellsgrasscuttingservices 20 сағат бұрын
Thank you .
@gerardmcmanus 21 сағат бұрын
Hi Rob, I own a window cleaning business, we collect payment by DD. Saves the grief of chasing customers. We use cleaner planner which links up to go cardless. Once the payment comes through the system ticks the customer off as paid. So very little admin. It would be perfect for a landscaper.
@maxwellsgrasscuttingservices 21 сағат бұрын
Thank you . I will take a look.
@PaddyDixieTheMinerva82 Күн бұрын
I've been trading almost 20 years now. After a slow and commitment first few year consolidating my business, organising, my standards and reputation, I now charge £60/hr for me and my full time employee who I pay £15/hr. I probably clear about £35k a year after costs and my quiet periods in January and February I do zero marketing bar a signaged van and word of mouth. Of course, each to their own depending on personal circumstances and ambitions.
@maxwellsgrasscuttingservices 21 сағат бұрын
Do you tell your customers it’s £65 per hour. How do they react.
@PaddyDixieTheMinerva82 21 сағат бұрын
@@maxwellsgrasscuttingservices Well, £60/hr but I understand. As I referred in my comment, I focused on standards and reputation in the early years. And as most of my business is recommendation and referral, I can now justify my fees based on those work ethics, standards and the value for money I provide. So most people know what they are getting from me. There are cheaper traders out there - and some more expensive - but my crew can crack out jobs much more efficiently, quicker and to a higher standard than so many 'cheaper' traders. Not all my work is expressed by hourly rate either. A notable amount is costed on the whole job and sometimes depends on the client, like property management companies and contracts, for example. But the £60/hr thing is probably about the general average across the board, maybe a bit more. The reactions are usually fine, occasionally I have to justify it as I've explained to you here but mostly it's accepted. If I have more staff on a job I increase that rate by £15 or £20 per hour depending on the role that worker has their skill levels and if they are using machinery and equipment. So if I has 4 on a job I'd charge up to £90- £100 an hour. If I'm landscaping like patios or fences, I usually increase those fees again depending on the nature of the job and the skill levels of anyone on that job with me
@PaddyDixieTheMinerva82 12 сағат бұрын
@@maxwellsgrasscuttingservices Well, £60/hr. But yes, I do. It would be silly not to. But not all my jobs are costed like that, especially contracted work and certain others that I would cost as a job, if you know what I mean. The reaction is generally very positive. For the reasons I mentioned initially re my longevity, reputation, standards, work ethic from a mainly referral and recommendation customer base
@maxwellsgrasscuttingservices 11 сағат бұрын
Thank you for the explanation. All the best to you .
@PaddyDixieTheMinerva82 11 сағат бұрын
@@maxwellsgrasscuttingservices You're welcome, thanks I've seen a couple of your videos now and I hear you about hourly rates and word of mouth, leaflets etc and the pitfalls of them. I guess there are a lot of people embarking on this work - I've seen so many come and go over the years, as well as the success stories, of course - and I think their start up, customer generating and working practices depend on personal circumstances like your existing income and what your ambitions are for your business. I didn't need to depend on earning a living when I started in May 2005 but knew that I would do within a year. So my 1st thing was to go door knocking in my immediate area. I did leaflets, very simple ones on my home PC. But i didn't shove them randomly through peoples doors. I only handed them to people who answered the door and after we'd chatted. The handing over of the leaflet denoted 'closing the deal' as it were, or consolidation of a very strong possible. After two weeks I had 25 regulars and off i went. Upgrading gear at every opportunity (from earnings, not from my existing bank balance - I found that was more incentifying to drive me forward) and picking up more customers by referral from that original 25. I've never door knocked since. As the first few years went by, those referrals had brought me a lot more customers and, because they were referrals, I had a solid cash flow cos no one would want to mess me about cos their friend, neighbour, Mum, son etc etc had referred me and they would not want to upset them. Even my property management contract work companies are all ( well, 3 of the 4 of them) traceable back to that original 25 customers. The latest and biggest one, the 4th, which I've had for 4 years now, was from sitting in Lidl car park a week after I'd had my van sign written ( magnetic £90 signs) for the 1st time in the near 16 years I'd already been trading. I now have my van professionally sign written. It helps with the kerb impressions especially with regulars when neighbours consistently see the quality of the work. I've also had a Facebook page which o pick a bit of work up from but not shed loads. I just share posts from it occasionally and promote it to get followers but never spend money advertising on Facebook. I find that dedication, commitment, attitude, honesty, reliability, communication and humility are the best attributes to success. In time, being knowledgeable and the best you can be at your job as you learn and improve, help to enhance those core qualities and justify the financial reward you have earned and deserve. How long have you been trading now? And all the best to you too👍
@MrRedfreds Күн бұрын
Pay on the day, you don't go to tesco and pay for your shopping a week later 😉.
@maxwellsgrasscuttingservices 21 сағат бұрын
So true!
@AbbasReef Күн бұрын
Dam straight, payment should be within 24 hrs of receiving invoice
@maxwellsgrasscuttingservices 21 сағат бұрын
I agree ☝️
@garryedwards8451 Күн бұрын
Hi Rob, I've always had this problem with a few customers. I get really annoyed texting them to pay up!
@maxwellsgrasscuttingservices 21 сағат бұрын
Me and you both.
@jrh86 Күн бұрын
I don't give any customers free credit ! It's payment on completion as per contract or go elsewhere thank you.
@maxwellsgrasscuttingservices 21 сағат бұрын
Makes perfect sense.
@paulrickett4402 Күн бұрын
Same as me, don’t take a deposit but want paying when I’m finished and customer is happy.
@maxwellsgrasscuttingservices 21 сағат бұрын
Brilliant Paul.
@joshwhyte2770 Күн бұрын
I understand you, Rob, I work for a company and every week we are on the same job grass cutting, hedge cutting, and general maintenance. We are there for roughly 8 hours a week. After a while, I do get fed up with being on the same job. I do like the 3-4 jobs a day instead of just 1 site for ex ammount of time. Doesn't feel as productive compared to them. I want to have a variety of work in a day. Keep up the good work.
@maxwellsgrasscuttingservices 21 сағат бұрын
Thank you Josh. All the best.
@JS-zz2hz Күн бұрын
I completely agree with you Rob. Your videos are helping to make us more proffessional in our approach and in turn this raises the profile of the industry. If everyone expected to be paid the same day it would eventually become the norm. We know when we collect our car from the garage we have to pay the bill. Why should gardening be any different?
@maxwellsgrasscuttingservices 21 сағат бұрын
I agree, thank you .
@petersellers6104 Күн бұрын
Hi Rob, Enjoy your videos, bit late to the party on this one. Been in the trade 40 plus years but are 98% commercial grounds. With any domestic work you are right always visit to get a feel for the customer. We have had a few issues over the years with one big domestic owing 26k for a one off job, we basically made a nuisance of ourselves by constantly emailing, phoning, texting on a daily basis and we did get paid. A property management company tried to get out of £1200, it was not even their money but service charges they had collected from residents on the site, we served a statutorydemand which you can if the debt is over £750 and if they do not pay you can start winding up proceedings, they paid up. In our experience the small claims court is a waste of time, can take upto a year for the case to be heard and even if you get judgement in your favour no guarantee they will pay. Anyway look after that green gold and keep your blade sharp!
@maxwellsgrasscuttingservices 21 сағат бұрын
Thank you Peter . All the best.
@tedthesailor172 Күн бұрын
I pay my window cleaner cash in hand on the day, what's the issue...?
@maxwellsgrasscuttingservices 21 сағат бұрын
Top man .
@bobbelsekwol Күн бұрын
On your last point about your t-shirts, I used a sports like top that was so much better when it's baking hot. The only issue I had was it caught in everything and ended up pulled and bits hanging off it. Don't spend too much money on them. Just use them for when you're cutting grass as everything is attracted to the t-shirt.
@maxwellsgrasscuttingservices 21 сағат бұрын
Thank you .
@alwyndavies7459 Күн бұрын
I had a monthly billed customer. Then he’d want 28 days to pay. Then he forgot most months. Then he wondered why I didn’t want to do his lawn anymore!
@maxwellsgrasscuttingservices 21 сағат бұрын
Exactly.👍🏻
@wagner251 Күн бұрын
yep payment on the day either bank transfer of cash ,only had one customer who took a couple of days to pay £20 ,so i got rid ! I went and put £50 in diesel in the van and said can i pay in 7 days time ! 😅No Chance
@maxwellsgrasscuttingservices 21 сағат бұрын
😂
@michael-fg3ye 2 күн бұрын
Hi, agree with all you said, people now have things go up by 3/4 percent a year plus inflation which would be around 10 percent or you get a email saying it's going up by x number of pounds. There's no communication any more, at least with your good self customers can see how hard you do work and see what tools you use to do the job.. There is always someone who can do a job cheaper but can they look live on what they charge ? Do it for the same price for years ?
@maxwellsgrasscuttingservices 21 сағат бұрын
Thank you Michael.
@bradroller6072 2 күн бұрын
I want paid day of service just like every other trade service. 90% of my customers have a credit card on file with me. The other 10% I just message and they send a Zelle transfer.
@maxwellsgrasscuttingservices 21 сағат бұрын
Sounds good.👍🏻
@craigmarkey7224 2 күн бұрын
Yes I require payment on the day as I send invoices at end of each day here in Australia . Unless you have some pre arranged agreement that is . The alternative is the old way - cash (under the mat or whatever) which is obviously payment on the day
@maxwellsgrasscuttingservices 21 сағат бұрын
Good plan.👍🏻
@dbk9140 2 күн бұрын
Nah, credit or debit card or contactless phone payment before you leave site, sod waiting for them to get around to a bank transfer.
@maxwellsgrasscuttingservices 21 сағат бұрын
If it works, brilliant.
@paulwilk69 2 күн бұрын
I expect payment same day and 99% do pay same day . The other 1% are a bit slow but do pay the next day after a friendly emoji and a reminder of my acount details .
@maxwellsgrasscuttingservices 21 сағат бұрын
A great plan.
@adamrobinson2696 2 күн бұрын
Totally get it. I had one customer who I visited for a day a month. They seemed to think it was ok for me to turn up on the next visit without being paid for the previous visit. After chasing them for the last payment, I didn’t go back, not even giving them a reason why or notice. Work a time in hand? Fu*k that!
@maxwellsgrasscuttingservices 21 сағат бұрын
Some people are awful.
@derekjackson4514 2 күн бұрын
I have a mix of customers, some get billed on the day, some get billed monthly(because I visit every week) so less work. Also have commercial customers and they pay within 7 days of invoice. 99% of my customers pay within 24 hours of getting invoiced via my billing app.
@maxwellsgrasscuttingservices 21 сағат бұрын
Which app do you use Derek?
@Ppp-kk6hw 2 күн бұрын
athleticsportswear.co.uk/ they very good t shirts 👕 rob
@johnsweeney1712 2 күн бұрын
Great video. Just like you wouldn’t get the bottle of wine at Tesco as a PAYE worker you wouldn’t like your employer to pay you when they feel like it… a week or two down the line, plus when there’s a bit of leeway given between the job completion and payment, the payee feels a “robbed”(pun intended), the value of the work done or goods seems to slip away with time, whereas if they pay on the day then psychologically it seems fair enough, I got the job done or goods and the value is appreciated. Keep up the good work.
@maxwellsgrasscuttingservices 21 сағат бұрын
I agree, thank you John.
@laurencechapman1990 2 күн бұрын
I always try and get cash on the day if the customer offers it. No worrying about waiting for payment then
@maxwellsgrasscuttingservices 21 сағат бұрын
Brilliant
@mcpheesgardeningservices 2 күн бұрын
101 in business Rob is a little thing called cash flow,when you are the sole provider of the family this same day payment means the famlyi can eat...I know many gardners have other incomes like their wife or other but many in Australia many operators support their family purely on there work..so payment cah flow is king...A lot people dont understand how hard to be self employed as a sole income and to seceed like many of us have is the key to have cash flow as the the number one priority ..just saying and oh yeah blades jut replace them they are so cheap lol
@maxwellsgrasscuttingservices 21 сағат бұрын
Great comment, thank you Geoff.
@SonofChurchill 2 күн бұрын
I don't have any banking apps, I like pay in Cash. Your right pay once job done on the day.
@caroldonegan1252 Күн бұрын
Me too. Cash is still king. You can’t get shopping without paying for it right there, why shouldn’t you pay for a service on the day?
@maxwellsgrasscuttingservices 21 сағат бұрын
Very true!
@andrewturff5951 2 күн бұрын
Payment in advance even better 😎👍
@maxwellsgrasscuttingservices Күн бұрын
Absolutely
@edwardobodo2268 2 күн бұрын
Hi Pal, I have been gardening since 2016. Some of my clients pay on the day in cash. When i invoice some pay within hours, some take up to 48 hours. If i am skint and its been 24 hours i give them a nudge and they pay. Only way around this is a card machine, which i intend to get at some point. I have had some disastrous days when i needed to pay bill and did not have funds available but i had done work for people and they just had not paid. so 2025 im getting a card reader 100 percent i dont want that to happen again
@maxwellsgrasscuttingservices Күн бұрын
Good luck 🤞
@Plymouthstation1985 2 күн бұрын
Hi Rob I think it’s perfectly reasonable to get paid before you leave my take on it is you wouldn’t walk out of a supermarket without paying for your food so what gives then the right to do any other. It’s your money you’ve earned it. Best thing to do is to stick to regular customers that don’t mess you around the ones that mess around drop them off.
@maxwellsgrasscuttingservices Күн бұрын
Very wise
@davidcarley6278 2 күн бұрын
I always use to expect payment's on the day I went to do the work. A rare handful of customers had an agreement with me that if they couldn't pay on the day, then I always use to say "right beginning of the month, you pay in advance",
@maxwellsgrasscuttingservices Күн бұрын
If it works David. Cool
@skvmpling792 2 күн бұрын
This is a bone of contention with me atm. Was due over £200 the other week. I know everyone pays eventually, but I find it a bit degrading reminding people for my money. 3 strikes, (late payments) in a year, and you're out! Got beyter things to do than chase folk. Great video as always Rob, and thanks for bringing up this topic 🖤
@maxwellsgrasscuttingservices Күн бұрын
Your spot on
@smartfactorgardenmaintenan4831 2 күн бұрын
Yep, I’m very firm on payment, it’s ion the day or by the next without fail
@maxwellsgrasscuttingservices Күн бұрын
Me and you both
@SomeGuy_83 2 күн бұрын
I always pay tradesmen when I'm invoiced. It's just good maners.
@maxwellsgrasscuttingservices Күн бұрын
Brilliant
@dianaevans5178 2 күн бұрын
Thanks Rob, you are right. Good advice as always. Have a good weekend.
@maxwellsgrasscuttingservices Күн бұрын
Thank you, 🙏
@user-pb4hw2ll5c 3 күн бұрын
New customers I expect payment quick. People I know well I'm more laid back because I know they always pay. If you do commercial work for very large companies you can wait months.
@maxwellsgrasscuttingservices Күн бұрын
Your right
@waynelewis5656 3 күн бұрын
"you wouldn't get it in Tesco"....but you would. The staff in Tesco have to wait until the end of the month to get their wages
@maxwellsgrasscuttingservices Күн бұрын
That’s different
@waynelewis5656 Күн бұрын
@@maxwellsgrasscuttingservices is it though? Tradesman also go into building supplies shops and get timber/paint/bricks etc on 30 day payment account.
@stevecreasy8007 3 күн бұрын
If you have accounting software like xero It does have a reminder option for either the day prior to remind of payment or the day after the due date for late payers so 7 days can be a good option
@maxwellsgrasscuttingservices Күн бұрын
Thanks Steve.
@OFP2 3 күн бұрын
If you cut someone’s grass weekly I think it’s fair ask for payment weekly as same fortnightly but to expect to be paid on the day is a bit much for every customer unless it’s a cash payer then it can be left under the plant pot :) .
@maxwellsgrasscuttingservices Күн бұрын
Cheers
@Danceup-dh6kn 3 күн бұрын
When I've had trades visit, the always request payment on the day. Usually I transfer the money before they drive away. I do appreciate that some people may not be at home to do that, but they should consider before engaging the service
@maxwellsgrasscuttingservices Күн бұрын
Great tip!
@alaskanmalamute101 3 күн бұрын
You wouldn't go in to Asda and say I'll pay next week 😆
@waynelewis5656 3 күн бұрын
No, but the people who work at Asda get paid at the end of the month
@jmgardening Күн бұрын
@@waynelewis5656 yeah but they’ve signed up for that and it’s in their terms and conditions when they will get paid. Some here are saying their terms and conditions and still getting late payers so totally different
@maxwellsgrasscuttingservices Күн бұрын
Exactly
@waynelewis5656 Күн бұрын
Exactly what? The people who work at asda don't expect to be paid at the end of the day, they wait til the end of the month. @@maxwellsgrasscuttingservices
@maxwellsgrasscuttingservices 21 сағат бұрын
You’re trying to cause controversy, I get it.
@Jazzy-l8z 3 күн бұрын
Hello Rob. You make me laugh so much, my friend. Not a chance in hell would I allow seven days. Never. I ALWAYS take and expect payment when the job is complete on the day. I have a lovely customer who recently has made me return the following day for payment purely because shes good for her word and i trust her howeveri did have to have a polite word as it takes me time and money to go back and collect my payment. Edit. I will sharpen my blades boss😂 👍✌️
@maxwellsgrasscuttingservices Күн бұрын
Top man.👍🏻
@Jazzy-l8z Күн бұрын
@maxwellsgrasscuttingservices if I'm a top man your a legend! Rob if you get a chance could you kindly recommend a good weed killer. Iv bought a pressurised container. I can't afford to spend £6 each time on a store bought ones like weedol albeit they work well. Thankyou ✌️
@maxwellsgrasscuttingservices 21 сағат бұрын
Round up pro or Gallup.👍🏻
@jaydogarmy 3 күн бұрын
Today, I asked a customer who usually makes me wait over a week for payment for my cash from Monday as I'm taking my lad to mablethorpe tomorrow. I actually felt bad asking for MY money. Luckily, they've paid, but I didn't get a reply. Thanks for the blade sharpening tip. Made a huge difference and the rest of the season will be a breeze. Cheers Rob.
@maxwellsgrasscuttingservices Күн бұрын
Thank you Jay. 👍🏻