2 жыл бұрын
2 жыл бұрын
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@Camila-br7ye Күн бұрын
random comment but you sound so much like Mosh @programmingwithmosh!
@pikunkumarpradhan443 Күн бұрын
I want to write exam now can i see these 29 videos is it enough please someone reply me😢
@superstarprincess541 4 күн бұрын
Passed my exam today 37/40. Your course is hands down the best and easiest one to digest. Thank you 🙏🏽
@valueinsights 3 күн бұрын
I am very happy, that you liked our videos and that they helped you pass your exam. Congratulations and welcome to the community. Cheers, Alex
@xoxochan8415 7 күн бұрын
Thank you for this course! I passed first attempt 34/40. I only used your videos and took notes from it. After watching your videos, I used Dion practice test to see how much I retained. And to my surprise in 3-4 days I felt confident that I'd pass. Thanks!
@valueinsights 6 күн бұрын
@@xoxochan8415 that is so great. Congratulations 🎉 and welcome to the community. I am glad, that our videos helped you pass the exam. All the best, Alex
@marilenazingale8861 9 күн бұрын
Thank you so much for these presentations. Very helpful!!! I learned a lot, much more than from the reading materials. You nailed the essence and most important aspects.
@valueinsights 9 күн бұрын
And thank you for your kind feedback. I am glad, that you found our videos to be useful. If you are preparing to take the exam, we wish you all the best! Best Regards, Alex
@Dranej1 12 күн бұрын
Hello I am doing a mock exams to revise info that I need for tomorrow exam and I found a question that is really hard to answer. Which ITIL concept describes continual improvement? A. Service value system B. Four dimensions of service management C. Service value chain D. Practices As far as I am concered the right answer is A, however I don't see why D would be wrong.
@valueinsights 12 күн бұрын
Hi There This question looks a bit strange and I understand why it is confusing. ITIL always states, that Continual Improvement should happen everywhere. In the SVS, SVC as a practice and basically on all levels of any organization. Nevertheless, if we look at the logical constructs of ITIL, so the SVS, SVC, the guiding principles, the 4 Dimensions and Practices, Continual Improvement is explicitly mentioned as an element of the Service Value System. So, I would also say, that A is correct, even though it is also a practice. All the best, Alex PS: all the best for your exam. Let us know how it went.
@razvanmateiu4687 14 күн бұрын
Thanks for the clear explanation. I just passed the exam with 70% ❤🎉
@valueinsights 13 күн бұрын
You're most welcome. I am happy our videos helped you pass the exam. Congratulations and welcome to the community. Cheers, Alex
@wetsand7379 16 күн бұрын
I've gone through your playlist twice and I still struggled to answer most of the questions correctly 😔
@valueinsights 13 күн бұрын
I understand. It can be quite confusing. Is there any specific question you have I can help with?
@arasukiasyan1 16 күн бұрын
Very clear and informational content. Thanks Alex.
@valueinsights 13 күн бұрын
You're very welcome. Thank you very much for your kind feedback. All the best, Alex
@MhikeTalz2024 16 күн бұрын
Completed my exam earlier and got 93%. Thank you so much Value Insights. Your videos are very informative and helpful.
@valueinsights 16 күн бұрын
Congratulations on such a great result :) and welcome to the community. I am glads, that our ressources helped you. Cheers, Alex
@MhikeTalz2024 16 күн бұрын
@@valueinsights All of your videos and the ITIL V4 lessons in them made me reach that score. It was such a tough exam. You need to be able to understand all facets of ITIL V4 Foundation and your ITIL V4 Foundation Exam Preparation Videos and Mock Exam absolutely helped me. Please continue to help a lot of aspiring ones. God bless You always.
@valueinsights 13 күн бұрын
@@MhikeTalz2024 Thank you so much. I will do so :) In fact, I am currently preparing a German version of this course. All the best to you too, Alex
@psapkal 16 күн бұрын
Awesome!!
@valueinsights 16 күн бұрын
Thanks a lot!
@falconfurry6432 20 күн бұрын
I just passed my exam your videos really helped me. To all new people who writing the exam the dumbs you se in internet is no longer the question. Even 2 week of hard studies I strugled to answer the questions. Understand research and get confident you will pass. Once again thank you soo mucn for these videos,
@valueinsights 20 күн бұрын
You're most welcome. I am happy our videos helped you pass your exam. Congratulations :D And alle the best, Alex
@santiagovarela2298 23 күн бұрын
As per Pearson's Practice Test, Answer 9 would be Service Desk (option C) and not Incident Management (option B). Which one is correct ?
@valueinsights 23 күн бұрын
Hi Santiago I am sorry, that there is confusion aroudn this question. This is the official purpose statement of the Service Desk: "The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users." And this is Incident Managament: "The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible" So "Incident Management" is the correct answer. Hope this helps. All the best, alex
@abiolaowoseni3475 23 күн бұрын
Hi Alex, I just finished my exam and I got the perfect score of 100%. I am still in shock right now. I had actually approached it with a lot of trepidation but as I went through the first 4 questions, it looked like it was going to be easier than I thought. Thanks sooooo much for this material, it really helped me a lot.
@valueinsights 23 күн бұрын
@@abiolaowoseni3475 you're very welcome. Congratulations on your perfect score 🎉 it is indeed a great achievement. So enjoy it 🙂 and all the best, Alex
@Iliesakenadau 24 күн бұрын
Hi 😊 your videos are really really helpful as well as your Mock Exams practices 🥰 i sat for my exam last week and passed it really well !! you’re the best ❤️
@valueinsights 23 күн бұрын
@@Iliesakenadau I am happy to hear. Congratulations 🎉 and welcome to the community. And I am really glad that our videos helped you. Cheers, Alex
@daltonwilliams2962 24 күн бұрын
I passed my ITIL 4 exam yesterday at 98%. I credit these videos in large part to my success.
@valueinsights 24 күн бұрын
Wow, such a great result. Congratulations! I am happy our videos helped you achieve it. Cheers, Alex
@cyrusserrano2356 25 күн бұрын
Just want to thank you for this video collection, its really helpful and i was able to pass my cert exam :)
@valueinsights 24 күн бұрын
Congratulations and welcome to the club :D I am happy our videos helped you. All the best, Alex
@janakirchnerova3544 27 күн бұрын
This speaker is proof that not all trainings should be held by AI. Enjoyed the content on a lovely Saturday evening and was not bored at all!
@valueinsights 26 күн бұрын
Thank you so much. I am happy you enjoyed our videos. Hopefully they will help you pass your exam. All the best, Alex
@janakirchnerova3544 27 күн бұрын
This speaker is proof that not all trainings should be held by AI. Enjoyed the content on a lovely Saturday evening and was not bored at all!
@valueinsights 26 күн бұрын
Thank you so much. I am happy you enjoyed our videos. Hopefully they will help you pass your exam. All the best, Alex
@kubaz900 28 күн бұрын
Passed exam today with 95% score. Thank you for your training videos. 😊
@valueinsights 26 күн бұрын
You're ver welcome and congratulations on your great score. I am happy our videos helped you. Cheers, Alex
@roseepole3961 Ай бұрын
Very useful content, it helped me to pass my ITIL 4 Foundation exam 34/40😊.Thank you 🎉
@valueinsights Ай бұрын
Congratulations Rose! I am happy our videos helped you pass your exam :) All the best, Alex
@SamyRenny Ай бұрын
is this training good enough to pass the exam ?
@valueinsights Ай бұрын
We still receive many feedbacks for people around the world who passed theitr exam with the help of these videos. Still, we always suggest to get the official ITIL 4 Fondation eBook, as that covers all the aspects of the exam, while these videos only cover the most essential aspects. All the best, Alex
@itsupportbyharshit6285 Ай бұрын
This is very helpful for us.
@valueinsights Ай бұрын
I am glad to hear :) All the best, Alex
@cyrusserrano2356 Ай бұрын
awesome video man. thanks for this. im taking the exam in a couple days.
@valueinsights Ай бұрын
Glad you liked them and thanks a lot for your kind feedback. Keeping our fingers crossed for your exam. Let us know how it went. Cheers, Alex
@tehpizzarollz Ай бұрын
I watched these sets of videos right before my exam and it helped a lot! Thanks for the awesome playlist!
@valueinsights Ай бұрын
You're most welcome and I am glad, that our videos helped you. Best Regards, Alex
@shuffinginoblivion Ай бұрын
Why "standard" and "normal?" Those words mean the same thing.
@valueinsights Ай бұрын
They had to chose some way to differentiate between the two types of changes. Probably could have used other words as well. But there is now telling why exactly these two terms have been chose, altough there may be may ways to interpret them. That's why it is best to concentrate on their definition instead of the meaning of the words.
@upr1s1ngx Ай бұрын
Thank you so much. The course material I had was so much less clear. This was exactly what I needed, and you were perfect in your delivery. Thank you.
@valueinsights Ай бұрын
You're most welcome :) I am happy, that you liked our videos and my style and I am glad that the videos helped you. Cheers, Alex
@shuffinginoblivion Ай бұрын
It's cool how there are so many different concepts and somehow they're all "you" (me)
@valueinsights Ай бұрын
That is a very interesting point of view. Would you mind elaborating a bit more on what you mean?
@shuffinginoblivion Ай бұрын
@@valueinsights "You as a customer" Why am I a customer? Is ITIL about how to be a customer? You can describe customer behavior without this. The only "you" in these videos should be me, the person learning ITIL.
@valueinsights Ай бұрын
@@shuffinginoblivion You are always both a customer and service provider. ITIL is not directly about either, but it is about how value should be co-created between customer and service provider.
@shuffinginoblivion Ай бұрын
@@valueinsights That doesn't change how confusing it is to say, "So as the service provider, you don't want this" instead of "The service provider does not want this." Especially when this habit is repeated across different categories.
@valueinsights Ай бұрын
@@shuffinginoblivion Ah sorry, now I get your meaning. I always refer to ourselves as service providers, because it is mostly people working in service providers who try to take the ITIL exam. Especially IT support service providers (internal or externals).
@felixfides23 Ай бұрын
You're the best Alex, Just Passed the ITIL v4 Foundation exam with 98% (39/40) by just watching your videos (this playlist & the mock exam's one). Thanks a lot for this!!!
@valueinsights Ай бұрын
:D thanks a lot Felix. Much appreciated. I am glad, our videos helped you passing the exam with such a great score. Cheers, Alex
@pandapunk Ай бұрын
Thank you for this series! I found this series the day of the exam and the way you explained these topics made it all click for me. You were the main reason I passed!
@valueinsights Ай бұрын
In that case my mission is accomplished :) Thank you so much for your kind comment. I am happy, that our videos helped you pass the exam. All the best, Alex
@swoodgat Ай бұрын
Hi Alex, I had to write the exam again as my original certificate had expired. I went through all 29 of your training videos as well as the 5 mock exam videos. I wrote the Exam yesterday (22 June 2024) and passed with 90%. Your course material is very well structured and I highly recommend it to anybody that plans to write the ITIL V4 Foundation Exam. As you said in your video, knowledge of ITIL practices is very important. 7 questions from "purpose and key terms of 15 ITIL Practices" as well as 17 questions from "Understand 7 ITIL practices." That's 24 of 40 points from ITIL Practices!! Vielen Dank für Ihre Beiträge und Erkenntnisse. Grüße aus Südafrika.
@valueinsights Ай бұрын
Hi Sean Thank you so much for your kind feedback. I am glad, that our videos helped you pass the exam with such a nice result. So congratulations and welcome to the community. All the best, Alex
@dylanbingham1776 Ай бұрын
I take my exam in one hour, I’ll come back with an update.
@valueinsights Ай бұрын
Keeping our fingers crossed for you 🤞 hope everything goes well. Cheers, Alex
@dylanbingham1776 Ай бұрын
I passed with a 95%!!!!! These videos really helped a lot, easy to digest and informative
@valueinsights Ай бұрын
@@dylanbingham1776 Congratulations Dylan! What an amzing result. I am happy our videos helped you. All the best, Alex
@icapobsa Ай бұрын
Is this training still valid?
@valueinsights Ай бұрын
Yep, it still is. There have not been any changes to the syllabus since they have been uploaded. The exam question pool has not been extended either. All the best, Alex
@jeevamlokii4937 Ай бұрын
1st and 2nd question and question from videao1 related to scrum master * developers is bit confusing .. is it possible for you to make separate video for them and explain please
@valueinsights Ай бұрын
Hello @jeevmlokii4937 thank you for your question! Here is an explanation regarding the first question in video 2: This question pertains to the purpose of the daily Scrum. According to the Scrum Guide, the daily Scrum serves to "inspect progress towards the Sprint Goal and adapt the Sprint Backlog as necessary, adjusting the upcoming planned work". In other words, it is a time for the developers to come together and discuss their progress, identify any obstacles, and adjust their plans for the day in order to achieve or get closer to the Sprint goal. While it is important to note that the daily Scrum does involve providing updates on individual tasks, its main focus is not simply to give a status update. Instead, it is a collaborative effort to assess where we currently stand, determine where we want to be, and make any necessary adjustments to our work in order to reach our goal. Therefore, the primary purpose of the daily Scrum is to facilitate progress towards the Sprint goal, rather than just sharing individual updates. I hope this explanation clarifies the purpose of the daily Scrum for you. If you have any further questions, please feel free to ask!
@valueinsights Ай бұрын
Here is a detailed explanation regarding the second question in video 2: This question pertains to the role of the Scrum Master in the daily Scrum. According to the Scrum Guide, the daily Scrum is a 15-minute event for the Developers of the Scrum Team. While the Scrum Master may facilitate the daily Scrum, it is not explicitly stated that the Scrum Master must lead it. The Scrum Guide emphasizes that the Scrum Master is accountable for the Scrum Team's effectiveness and ensuring that all Scrum events are conducted positively, productively, and within the timebox. However, it does not prescribe a specific role for the Scrum Master during the daily Scrum. In practice, especially in the early stages, the Scrum Master generally facilitates the daily Scrum to ensure its effectiveness, encourage collaboration, and assist the developers in addressing any impediments. However, it is entirely possible for the Developers to lead the daily Scrum themselves without direct involvement from the Scrum Master. This depends on the dynamics, maturity, and specific needs of the developers.
@themevrouwdewi Ай бұрын
I was actually feeling quite confident about the exam and I love your playlist, it helped me in my confidence for sure. But I have to admit that I'm feeling nervous with my exam coming up in 45 minutes hah
@valueinsights Ай бұрын
Thank you very much for your feedback. I really hpe you passed your exam. Let us know! Cheers, Alex
@themevrouwdewi Ай бұрын
@@valueinsights Thanks, and I did! Needed 20 minutes to get that sweet pass screen.
@valueinsights Ай бұрын
@@themevrouwdewi Congratulations and welcome to the club :D I am glad you made it. Cheers, Alex
@arielsese8982 Ай бұрын
Thank you so much! 😊 You are amazing!
@valueinsights Ай бұрын
Hi Ariel Thanks so much and you're very welcome :) Cheers, Alex
@brentthomas7736 Ай бұрын
Are these slides available to download?
@valueinsights Ай бұрын
Hi Brent Sure, here: drive.google.com/file/d/186moGCmlfHFSLNzXghoWjUMnqtqMjiUa/view?usp=sharing Cheers, Alex
@brentthomas7736 Ай бұрын
@@valueinsights Amazing! Thank you!
@valueinsights Ай бұрын
@@brentthomas7736 No problem!
@joshuasadaba801 Ай бұрын
Hi! I've recently passed my ITIL 4 Foundation certification with a 93% score. All because of this online course and mock exams that you provided. It is concise and easy to understand. Thank you and continue to help others with this e-learning materials.
@valueinsights Ай бұрын
Hey Joshua Congratulations and thank you very much for your kind feedback. I am happy, that our videos helped you pass your exam. All the best, Alex
@ashtonrene1524 Ай бұрын
Thanks so much for this series! Passed my exam of this and some practice tests
@valueinsights Ай бұрын
You're most welcome and congratulations. I am happy, that our videos helped you! Cheers, Alex
@MIKESALLSURE Ай бұрын
VOIP, why pick a term so easily confused with something else?
@valueinsights Ай бұрын
Well, because that is exactly the point. It helps people remember in most of the cases.
@Medo0o086 Ай бұрын
Thanks Alex,your contents helped me a lot.
@valueinsights Ай бұрын
Thank you so much Ahmad for your generous contribution. It is highly appreciated. All the best, Alex
@TaylorChildAkaWeapon 2 ай бұрын
Thank you so much for such a helpful & concise bunch of information! Had a lot of fun learning from you! 🙂 Cheers!
@valueinsights Ай бұрын
Thank you so much :) I am happy, that you enjoyed the videos. Cheers, Alex
@bryson2512046 2 ай бұрын
I will watch all of the videos(and study of course) and will let you know how I do on the test by next week.
@valueinsights Ай бұрын
Keeping our fingers crossed for your exam. I hope, that our videos will help you. All the best, Alex
@beexiong9047 2 ай бұрын
Thank you for your information and insight! Much appreciate.
@valueinsights 2 ай бұрын
You're most welcome :) Happy to help. Chssers, Alex
@fa307 2 ай бұрын
Passed exam with 93%, thanks mate, was very helpful
@valueinsights 2 ай бұрын
Such a great result! Congratulations and welcome to the community. I am glad our videos helped you. Cheers, Alex
@jp6499 2 ай бұрын
This was really useful for prepping for my the exam, got a pass and this playlist (and the mock exam) was a good part of that.
@valueinsights 2 ай бұрын
Congratulations on passing your exam. I am happy, that our videos helped you with it. All the best, Alex
@rosebud9183 2 ай бұрын
is this still valid today. who sets the exam?
@valueinsights 2 ай бұрын
Yes, we still receive a lot of feedback, that the videos are still valid and helping people to pass the exam. The syllabus has not been changed and the exam question pool has not been extended. All the best, Alex
@rosebud9183 2 ай бұрын
@@valueinsights thanks Alex
@ronaldivanyi8584 2 ай бұрын
Thank you soooo much
@valueinsights 2 ай бұрын
Thank you so much for your support. Very much appreciated!
@ronaldivanyi8584 2 ай бұрын
Thank youuuuuu, your videos helped me to pass the exam, much appreciated 🎉❤
@valueinsights 2 ай бұрын
Hi Roland Congratulations and welcome to the community! I am glad our videos helped you on your journey. All the best, Alex
@brimolizon3716 2 ай бұрын
How can we take the exam? I went to sign up and People Cert is requesting I sign up for min of $669 USD for training material and the exam. I just need the exam.
@valueinsights 2 ай бұрын
Hi Bri I am very sorry, but the only option is if you go to peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565 scroll to the bottom and select the smalles package. But I guess, this is what you already found. Besides that, you could get a package from an accredited vendor, which is still cheaper and may contain more, that the PeopleCert package. For example, you could have a look at our package. valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ It is approx. USD 570 (thanks to out partner pricing) and contains our accredited eLearning material, slides, mock exams and a free retry of the exam if the first try fails, Hope this helps, otherwise let me know. Happy to help. Cheers, Alex