Hi there, thanks for reaching out. We recommend getting in touch with your local MED-EL team via www.medel.com/contact-med-el for any questions about product pricing and purchasing. Kind regards, Gordana

Hi there, thank you for your comment. User kits vary from country to country. We would recommend getting in touch with your local MED-EL team as they can take a look directly at your situation. You can get in touch with your local MED-EL team via this contact form: www.medel.com/contact-med-el Kind Regards

Hi there, thank you for your question. To unlock the FineTuner Echo, press the lock symbol button for approximately 3 seconds. This will unlock the keypad. Kind Regards

@medel we figured it out. The battery was flat

Hi there, thank you for your question. RONDO 3 has many great features for everyday life, like wireless streaming and direct control with your smartphone. With more than 30 design covers, you can make your RONDO 3 match any outfit. RONDO 3 enables superior and seamless hearing performance. Our Automatic Sound Management 3.0 is designed to help make listening easier, clearer, and more comfortable everywhere you go. And with the increased protection of IP68 rating, you can even go into the rain without any worries. RONDO 3’s integrated battery, that can be charged wirelessly, provides enough power for up to 24 hours of hearing. However, with cochlear implants, it’s also really important to consider the whole system because an implant is a choice for life. For more in-depth details about the audio processor, take a look here: www.medel.com/rondo3 Our implants use a unique combination of long electrode arrays and natural sound coding that’s designed follow nature more closely to provide a much more natural hearing experience. You can read more about it here: www.medel.com/hearing-solutions/cochlear-implants/hear-the-difference Kind Regards

Hi Cristine, thank you for your question. You can try and use data connection if you're using wifi to make the pairing (or viceversa). If the issue persists, we suggest reaching out to your local customer service so they can assess your device and give you personal assistance. Kind Regards, Giulia

Hi there, we're working on adding subtitles in multiple languages, thank you for your patience!

Hi there, thanks for your comment. Our AudioStream Adapter is only compatible with RONDO 3. Please check out the connectivity options for RONDO 2 here: www.medel.com/hearing-solutions/accessories/connectivity#rondo-s Kind regards, Gordana

Hi there, thanks for reaching out. We recommend getting in touch with your local MED-EL team via www.medel.com/contact-med-el as they can provide you with information on financial aid. Kind regards, Gordana

@@medel I touched them before 1 week I need decapo rechargeable batteries for opus 2 the price was 80 usd each but that time it was out of stock now thay told me prices increased and each battery 146 usd how its double

@@asadjan55 Thanks for clarifying. Your local MED-EL team can best assist you in this case as they have all the latest information on product pricing in your country. Your local MED-EL team is also best equipped to provide you with information on financial aid and answer any other questions you might have.

@@medel I contacted with the local medel wender its all over priced

Hallo, vielen Dank für dein Kommentar. Unsere Audioprozessoren sind nur mit Cochlea-Implantaten von MED-EL kompatibel. Wir empfehlen dir, dazu mit deinem lokalen MED-EL Team in Deutschland in Kontakt zu treten, um deine Optionen zu besprechen: www.medel.com/de/contact-med-el Liebe Grüße, Gordana

@@medel viel liebe dank

Hi there, thank you for sharing your experience and congratulations on your new cochlear implant! It takes some time to progress and finding all the right settings with your audiologist will help you with that. In the meantime, you can find many resource on how to practice at home to get the most out of your first period. Check out this article for eaxmple: blog.medel.com/tips-tricks/tips-tricks-for-adults/rehab-for-adults-activities-you-can-do-immediately-after-activation/. You can contact your local medical team or MED-EL directly at any time for any doubts. Kind Regards, Giulia

Hi Denise, thank you for your question. You can reach out to our MED-EL team in Mexico using these contact details: Dispositivos Electromédicos MED-EL. Oficina México Avenida Insurgentes Sur # 688. Piso 2, oficina 203. Col. Del Valle Centro. Benito Juárez. CP 03103 Ciudad de México, México Teléfono: 52 55 80006694 Línea directa: 52 55 80006695 WhatsApp: +52 55 79580772 E-mail: [email protected] Or directly via this link: www.medel.com/latam/clinic-finder/clinic-finder-detail/medel-office-mexico Kind Regards, Giulia

Hi there, user kits can vary from country to country. Thank you for sharing your feedback regarding your customer service experience. We will share this with the responsible team here at MED-EL as we value all feedback from our recipients in improving the customer service experience. Kind Regards

Hi there, thank you for your comment. The user is wearing over the head headphones as she is recording. However, many recipients report using over the head headphones. Please note the headphone should be over your processor's microphone. You may be interested in connecting with other recipients regarding their advice on over the head headphones that might work for you here: forum.hearpeers.com/ Kind Regards

Hi there, your local MED-EL team is best equipped to provide product availability information to you. We would recommend that you get in touch with them via this contact form: www.medel.com/tr#contact Kind Regards

Hi there, thanks for your comment. The video is currently not available in Spanish. As a workaround we'd suggest to activate "Auto-translate subtitles" in Spanish (by clicking on the setting icon). Kind regards,

Hi, thanks for sharing your experience. Hearing loss can have a big impact on social life. If you'd like to connect with others who experience hearing loss and use hearing implants, we'd recommend to head over to the Hearpeers Forum: forum.hearpeers.com/ Kind regards,

Thanks so much for sharing your experience. 💕

Hi there, thank you for your comment. We would recommend getting in touch with your local MED-EL team as they can have a look at your case. You can get in touch with this via this contact form: www.medel.com/contact-med-el Kind Regards

Hallo, vielen Dank für deine Frage. Bei dem Stirnband handelt es sich um das MED-EL Sports Headband / Sport Stirnband. Du kannst es direkt über dein lokales MED-EL Team bestellen. Falls du die Kontaktdaten eines MED-EL Teams in deiner Nähe benötigst, lass uns bitte die Stadt oder Region in der du aktuell wohnhaft bist.

Hi there, thanks for your question. Please get in touch with our local MED-EL team in Indonesia directly. They have the latest updates on availability of ADHEAR in your country and will provide you with any important information: www.medel.com/clinic-finder/clinic-finder-detail/medel-indonesia Thanks!

Hi there, thank you for sharing your feedback with us. We will share this with the responsible team here at MED-EL. Kind Regards

@@medel __Iwant Medel device _ How much will be paid for it?

Hi there, your local MED-EL team is best placed to assist with pricing information as they have all the latest information for your country. We would recommend getting in touch with them here: www.medel.com/contact-med-el Kind Regards

@Vidipt2017____Howmuch you paid?

Hi there, thank you for your comment. You can learn more about cochlear implants here: www.medel.com/hearing-solutions/cochlear-implants

@@medelohhh thank you for helping Cus I have audio I didn’t know what was made from

Hi Rodrigo, thanks for your comment. We recommend getting in touch with your local MED-EL team for further assistance with our ADHEAR: www.medel.com/contact-med-el Kind regards, Gordana

Hi there, thanks for your question. If the red is blinking 1x red it means that the keypad is locked. Please check our website for the instructions on how to unlock it: www.medel.com/pt-br/support/product-support/remote-controls/finetuner/finetuner_keypad_lock (instructions are in Portuguese)

Hi there, thanks for your question. Your local MED-EL team has the latest updates on availability and pricing of ADHEAR in your country. Please send them your request directly via www.medel.com/contact-med-el Thanks!

Hi there, thank you for your comment. We recommend getting in touch with your local MED-EL team directly to check suitable options for your type of hearing loss. Please contact them via www.medel.com/latam/contact-med-el Kind regards, Gordana

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