Hello! Nope, not every grind :) For home use it is advisable to clean every 2 weeks and a deeper clean every 2 to 3 months.

Hello! The GiuliettaX is a volumetric machine :)

@@CowpressoCoffeeRoasters Thanks so much.👍

Hello! We used grind size 50 for this particular brew but the actual number would really depend on the type of beans and how long it's been rested. A good place to start is the grinds should feel somewhat similar to coarse sugar :) Hope that helps but let us know if you'd like a more detailed calibration video :D

For home use ideally you could do a quick clean every 2 weeks and a deeper clean every 2 - 3 months :) Of course this also depends on the roast level of your beans. If you prefer darker roasted beans then it's advisable to increase the cleaning frequency! Hope that helps! We also have a short video on the theory behind grinder cleaning, linked here: kzfaq.info/get/bejne/hdBil7111bu6Y2w.html

Hello! This shouldn't be a normal occurrence :) In this case the grinder was set too fine without proper purging in between multiple dosing and we had to open it up when it jammed.

@@CowpressoCoffeeRoasters Ok. I'm about to buy one and your video raise concerns about grinder retention .Thanks for your reply.

Hello! Our DF54 is directly from the same manufacturer that Turin & Miicoffee (rebrands!) get theirs from :)

Thank you! 🤩

Hey! Unfortunately there's no tricks to it, just elbow grease to "hook" it out haha! Has it been a while since the last change? It might be stuck due to leftover residue, maybe you could try again after a grouphead cleaning session. It shouldn't take too much force, though. So if it's still stubbornly stuck, you could always bring it to us for servicing :) Let us know how it goes!

Actually my first time. Do it after backflush? Thank you for the reply. Really appreciate

Hey sorry, our bad! Yes, it will fit a 2 notch portafilter where the dosing cup goes. The fork is made out of plastic and is detachable for easy replacement :)

Alright thanks cowpresso.

Hello! We're at 21 Lorong Kilat #01-07 :)

Hey! This is the old version of MaraX. The new version's stock shower screen is logoless if we recall correctly. Sorry about that! We have the logo version in stock if you'd like to take a look.

Hello Andy, turning it off prevents the machine from mixing the "old" water with the "new" water

Hey there! Yes once temperature achieved we can switch off the machine. The refraining from leaving the silent vibration pump on for more than 2 minutes is a suggested general rule for most silent vibration pump machines! :) Thank you for clarifying!

@@CowpressoCoffeeRoasters thanks for the reply! I guess I might have misunderstood the ‘silent vibration’. Usually when I on the machine, as it warms up, the machine will make a vibration sound (like to a motor running) for a couple of seconds. Is that the silent vibration pump working? :)

Hey! Thank you for letting us know, it is 15 minutes :) As for how often to descale a Lelit Bianca a good benchmark for personal/home use would be yearly but it would depend on usage and the type of water used (whether it's filtered or otherwise!) Thank you!

Thank you! Our technicians recommends food-safe lubricant (Haynes Lubri-film on our website!) if there are any squeaky sound/stiffness on the lever, otherwise lubricant wouldn't be necessary :) As for after backflushing, lubricant isn't needed unless gasket is replaced as well! Hope that clears it up :)

Hey there! Steps 2.1 and 2.2 would be to empty most of the water in the steam and coffee boilers so we can fill it with the descaling solution in step 3.2! Thank you for bringing that up :))

Heyya! Yes, we recommend steam priority mode if you like milk-based beverages to ensure a smooth frothing process :)

True you can do both at the same time which is our preference. If people are starting out, they might not be able to multitask and will make the coffee and steam the milk separately.

25 min to heat up?

Hey! Super late reply but yes, we usually just run through once with a drop of soap and water (on setting 2!) then rinse with non-abrasive sponge ;)

Pending Safety Mark Certification in Singapore :) Hoping we can start officially selling them in October. It's currently open for pre-orders.

Subminimal talked about this and showed a demo. You can pour from the pro but the pitchers spout is just not ideal for detailed latte art so you won’t have much control on detailed designs like swans or rossetas but im guessing you can make hearts or tulips with it. Transfering it just allows you to pour nicer designs with capable pitchers.

We feel you :(

Cheers. Hope this helps

Yes you need to descale your coffee machine. The only instances where home users did not need to descale for a few years and there was little scale was when they religiously purged their boilers every single day. Most people do not have the luxury of time or patience to do this.

Do it now ;)

@@CowpressoCoffeeRoasters Have just ordered one from Clive Coffee.

It may have said OK when you weren't looking :)

Hello, the amount of milk depends on personal preference. We normally fill it up to 1/3 of the milk pitcher we are using, giving the pitcher room for the milk level to rise. The pitcher used in the video is a one-cup pitcher, assuming your coffee is 30-50ml, then your milk would be 120ml-180ml depending on your cup size. As seen in the Nanofoamer Tutorial Video, the milk can froth up very quickly in 20+ seconds but you may choose to froth for longer.

Hello, this was a 350ml milk pitcher

It actually loosens itself over time :)

the button gets worn in and easier to press over time :)

He is a finger warrior

Hello! It depends on how much milk you want to froth which affects the level at which the milk reaches in the pitcher. If you find that the milk is overflowing or the milk level is too low, you need to switch to a larger or smaller pitcher.

Hello Chris! This cocoa powder is fantastic as a mocha and good by itself too! Its a single-origin Ghanaian cocoa powder sweetened with Australian-certified Organic Coconut Blossom Sugar from Bali. 50% Cocoa, 50% Blossom sugar. Not only a more healthy cocoa powder but the flavour from the coconut blossom is slightly toffee like! Cheers, - David :)