She was a nasty ole battle axe! 🐂🪓

As a former retailer I know the pain of this

3:51 The second shoe keeps coming in and out of the box with every angle change.

This isn’t a good training video at all. Working in retail for awhile I know there are customers who act far worse than this lady. In fact, this lady is a saint compared to some of the angry customers I have seen.

And then there’s an issue with shipping and the shoes do not arrive 9am sharp the day after tomorrow, and then you’re *really* gonna see Mrs. Decker’s wrath.

Retail workers don't get paid enough to deal with other people's problems. I'm sure they have their own to worry about.

*LOL* The "Jaws" type music at the start!

This was before the term Karen was invented.

Let them vent, show you are listening empathetically, apologize, ask questions to make sure you understand, reflect back what they are saying, ask how they want the problem solved and come to a workable solution

There will allways be a "Karen"...you can not avoid them. The same in traffic....roadrage... There is 2 options, work a long with "Karen" ore tell her to fu-k of....

Unfortunate follow-up: Mrs. Decker passed away in a violent car crash while traveling to her daughter's wedding venue. The cause of death was decapitation; her head was never found. Several family members witnessed this occur.

thank you, very helpful

I laughed so hard at this video🤣

this all seems mighty complicated for min wage lol

As an ex retail person myself, I can almost relate to this. I really wish they would put us in training on how to deal with angry customers instead of putting you out there in the wild so to speak so you have to think of what to do yourself. This should be part of training.

That woman looks like she can be Austin Powers' mother.

Al Bundy's fortress of doom, the shoe store, he's a shoe salesman.

I can relate to the customer.

Funny music for this video.

Am i the only one that she reminds of the raptors from Jurassic Park??

Angry woman: “No one cares about quality anymore” Salesman: “I know” 😂😂

Sometimes I think they might be a competitor trying to bring down reputation. Either way, not getting into a fight with them is essential. Even letting them go is better than causing a ruckus.

All this for 7.25$ lol

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"the SHOE is DEAD!"

I love how people who went from high school. to college, to a cushy 10th-floor executive position, know EXACTLY how you should deal with an angry customer. They just KNOW that their approach will always work. They don't account for the epidemic of mental issues among the general populace. In all of their made-up scenarios, they never once account for someone who may not follow their script. You get people who are being totally unreasonable and there is no way they are going to take anything other than their unreasonable demand. Companies pay you low wages, to deal with ridiculous mental issues all day. You get yelled at by customers, then yelled at by managers because you couldn't make the customer happy. Places like Amazon and Facebook have it right. Offer no customer service. You aren't happy with your purchase? Then don't shop here again. Companies waste billions every year in 'customer support' that has never once been proven to retain a customer or lead to additional purchases from a customer that they wouldn't have already made. The time, effort, and money it takes to get an angry customer to make one more purchase are 10x whatever income you are going to get out of them. People are either going to have a good experience or a bad experience. Everyone has their own personal preference. There are companies that my wife hates, but I love. They have my business and shouldn't worry about bribing my wife to be a customer. Focus on the customers that love you and for whom you are doing right already.

shoutout to madanonymous

The opening was perfect.

That lady had some balls gossiping about everyone when she could be spending that time doing her job

Dealing with Karens and Kevins

“Hello, I’m Jay Taylor, and I hate my job.”

Karen with red hair. Gosh I hated working retail because of people like this lady!

Yeah lady self service . You fucking do it !!

To be honest, I watched this in college on Wednesday this week, and I actually found this simultaneously funny and also educative. Thankfully it wasn't 100% real, since it was staged to begin with. The first favourite part is the intro, of the customer fiercely staring down the clerk, he shat his pants with dread, and fled from his incoming plight. The song from SpongeBob SqaurePants really adds to the joke here, LOL. 🤣 And the other part I found funny, is that she exclaims that the shoe is dead, as if it was a killed animal she adores, when in reality, it isn't. LOL. 😂 Really deserves to be part of a try not to laugh challenge, and it would also be hilarious if the narrator had to face yet another angry customer, but this time he/she charges and smashes through the wall, and the dude will flee in terror. Hahahahaha! 😁

哈哈哈哈哈哈哈

0:33 a tank spawned

Oldest recording I know of a karen

The “Proto-Karen”

OMG a KAREN

I all ready knew all the customers were Karens.