Hello Bruce, We are constantly striving to enhance our users' experience. I will forward your feedback to the relevant teams at ResMed for their review and consideration. Please note that all suggestions are subject to our Ideas and Feedback policy, which can be found on our website at: bit.ly/4dGABoj Thank you.

Thank you for your feedback. I’ll ensure your suggestion is forwarded to the relevant teams within ResMed for their review and consideration. Please note that all ideas are subject to our Ideas and Feedback policy, which you can find on our website. In the meantime, we recommend reaching out to your medical equipment supplier for in-person assistance with setting up your device.

@@ResMedAmericas You folks should take a tip from this guy - not a perfect video but miles ahead of yours and this is YOUR product! kzfaq.info/get/bejne/nM9jZJabxJrZkok.html

Hi John, We are glad to hear that your wife is experiencing improved sleep. Thank you for sharing this positive update with us and we hope that she continues to benefit from her therapy.

Hi Ignacio, Cost for a sleep test depends on your healthcare coverage and situation. If you think you may have a sleeping disorder and are interested in having a sleep test done, you should discuss this with your doctor and they can assist you further.

Thank you for reaching out. As per the user guide, it is recommended to wipe your cushion with a CPAP wipe or equivalent (non-alcoholic) and then allow to dry. It is also recommended to replace your cushion every month. The cushion must not be submerged in liquid as this may damage the cushion and affect mask performance.

Hi Ingrid, We apologize for any confusion. You may refer to the assembly guide provided in the link below for detailed instructions on how to properly assemble and disassemble the AirFit P10: bit.ly/3X3fSWp

Thank you for reaching out. It appears that you may be experiencing mask leakage, causing watery eyes during your CPAP therapy. To start, you can try adjusting the straps on your mask where the leak is happening. You can also contact your medical equipment supplier who can help you with obtaining a better fit/seal on your mask or adjusting your pressure settings (if necessary) to prevent these issues from reoccurring.

Hi Sami, Thank you for reaching out and for your interest in AirFit N30. ResMed products are sold through authorized medical equipment suppliers who set their own prices. Your medical equipment supplier can provide you with specific details on their current pricing for the product you're interested in.

Wishing you all the best, Ben, as you begin your CPAP journey!

Hi Maureen, Thank you for reaching out to us about your tubing. As a first step, please check your tubing to make sure it is firmly and securely connected to your mask before you fall asleep. We often also see this issue with tubing that hasn't been washed/maintained or if it's been used for a prolonged period of time, as the “cuffs” will stretch out and not stay as secure. The recommended replacement schedule for tubing is every 90 days. So, it may be time to contact your medical equipment supplier about replacing your tubing. This should help resolve your disconnection issues.

@@ResMedAmericas they just brought machine yesterday

When attaching your tubing to your mask, it should connect snuggling onto the elbow venting, and make sure it clicks into place. If you're using a new mask, please check the tubing to make sure the elbow attachment from your previous mask is not still attached. If so, simply remove the elbow attachment and place it with the old mask. Your tubing and new mask should then connect as needed. If you're still having issues, please contact your medical equipment supplier for more direct assistance.

Hi Rob, thank you for reaching out and I'm sorry to hear about the discomfort you're experiencing with your mask. While comfort can be quite subjective it is always something we strive for in every mask we make. Please contact your medical equipment supplier for a proper fitting and to discuss additional adjustments or options to help address the discomfort you're experiencing. They can also help you find a mask style and model that you find most comfortable

Thank you for reaching out. With proper care and cleaning as outlined in your user guide, the exhaust vents and anti-asphyxia valves should remain free of obstruction. Please make sure nothing is blocking these vents on your elbow attachment as they're designed to prevent rebreathing exhaled breath. If you don't see any obstruction but continue to have trouble breathing with your mask, please contact your medical equipment supplier for a full evaluation of your mask and elbow venting, along with further assistance as needed.

Hi Fauve, thanks for reaching out and we appreciate your feedback. You can refer to the user guide for detailed written instructions at the following link:: bit.ly/3yeWGeK

Hi Ryker, If this is only a recent occurrence, we'd recommend bringing it into your medical equipment supplier for further inspection. They can take a look at what might have happened to cause the noise and then provide you with further assistance as needed. Our manufacturer's limited warranty can be found at the back of your user guide. Your supplier can answer any questions you might have about the warranty and can assist you, should you need to invoke it.

Thank you for reaching out and we appreciate your feedback. While I don't have a specific answer to why this design for the heated tubing (L shape) wasn't incorporated in the AirSense 11, your input is valuable to us and we will take it into account for future considerations.

Hi Bill, thank you for sharing your experience. Wishing you the best as you begin your CPAP journey!

Hi Kevin, thank you for reaching out. For regular cleaning without mineral buildup in the Water Tub, it may not be necessary. A mild dishwashing liquid and water solution is usually sufficient for routine maintenance. Please see your product's user guide for more detailed cleaning instructions.

Hi Kat, thank you for reaching out, and I'm sorry to hear that you're having difficulty finding the right mask. Please contact your medical equipment supplier for an person fitting and to discuss additional adjustments. They can also help you find a mask style and model that you find most comfortable.

Hi Pedro, thanks for reaching out. You want the headgear to be tight enough so that you get a good seal, but not too tight where it is uncomfortable.

I have a rubber and latex allergy …. I use a foam edged mask …still struggling with the mask a month later…yes if the mask isnt fitted properly you get side effects like itching still, runny nose…. Extremely dry mouth, worse than before….I have to keep drinking at night to alleviate the dryness then keep running to the loo…👀😳🙄🤔

Hi Chris, Thanks for reaching out to us. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.

Hi Vicki, There are a few things that can cause whistling with your mask. We'd recommend disassembling and cleaning the mask thoroughly. When you reassemble the mask, be sure to firmly and securely reconnect your tubing to the machine and to your mask; you should hear a soft click. Then, adjust the fit of your mask to prevent any potential leaks. If you continue to experience a whistling after doing this, please contact your medical equipment supplier for further assistance with your mask.

@@ResMedAmericas ok. Thank you

Thank you for reaching out and we're sorry about the congestion you've been experiencing. Many factors could contribute to this, from humidity settings, climate, health, etc. Please reach out to your doctor to discuss the congestion issues and discuss potential solutions. Meanwhile, you may also find helpful information in this blog post: bit.ly/4d1Duzy

Hi Baby Bison, thanks for reaching out and we're sorry to hear that you are facing various issues with your CPAP mask. The dry mouth could be caused by a few different factors. As for the noise you're hearing from your mask, this could be due to poor fit or high air pressure. The water dripping out of your mask when you remove it may be a result of what we call CPAP rainout, which can occur when heated air cools in the tubing and reaches your mask as water instead of vapor. You can try reducing the humidity settings on your machine, raising the room temperature, or using a tubing wrap or heated tubing like ResMed ClimateLineAir to help prevent rainout. For more information on rainout, see our blog article here: bit.ly/4cJQABY We also have a blog post that outlines three of the potential causes for dry mouth and some options for you: bit.ly/4bPZSep As always, please reach out to your healthcare provider or medical equipment supplier as they would best be able to make some of the necessary adjustments in-person to improve your fit and comfort. Feel free to reach out to them for further guidance.

@@ResMedAmericas appreciate the reply and the tips. I'll try those out. Mask fit isn't a problem, at least according to my nightly reports, so assuming it's the difference in the tube to ambient air temperature. Should I be aiming for a temperature that matches the room temperature or lower than the room temp? Also, will that low of a temperature still heat up enough to make vapor?

To prevent rainout, make sure the temperature setting is a few degrees higher than the ambient temperature in your room. As always, you should talk with your physician prior to making any significant changes to your therapy settings.

Hi Annil, thank you for reaching out and for your interest in Airfit N20 Nasal Mask. ResMed products are sold through authorized medical equipment suppliers who set their own prices. Your medical equipment supplier can provide you with specific details on their current pricing for the product you're interested in.

Hello Lisa, thank you for getting in touch. It seems like the stains in your device's water chamber are due to mineral deposits from dried-up tap water. To prevent this issue, please use distilled water. For detailed cleaning instructions, refer to your product's user guide. We recommend following the cleaning guidelines provided in the user guide and advise against using cleaning tablets with the equipment. If you choose to use these products, please do so with caution. Your medical equipment supplier may offer additional advice on how to effectively clean the water tub to prevent mineral buildup and avoid discoloration or other problems. Thank you for reaching out and taking care of your equipment.

I always use distilled water