10 Communication Tips to be perceived more SENIOR at Work

Рет қаралды 75,710

Күн бұрын

Do you want to be perceived as more senior at work? In this video I am sharing 10 communication tips to be perceived more senior at work, in professional services, consulting and industry. Based on my experience as a former McKinsey consultant, I share key communication tips to make you successful in your career working at McKinsey, BCG, Bain, Big 4 or any other firm. Learn about effective communication in the workplace to become an assertive communicator. I will help you to improve your communication skills at work in English with my communication tips.
Chapters
00:00 Ask questions without being ignorant
01:06 Prioritize tasks like a leader
01:48 End your sentences the right way
02:48 Ask for help like a senior
03:27 Questions that make you more senior
04:30 Making your team shine
05:32 Praise your team like a boss
06:22 How to communicate proactively
07:04 Apply the Rule of 3
07:55 Leverage silence and breaks
🎓 COMMUNICATIONS AND SLIDE WRITING ACADEMY*
Learn to communicate and create slide presentations like consultants at McKinsey, BCG or Bain. This is the Firm Learning flagship program:
link.firmlearning.com/slides
📄 CV AND COVER LETTER TEMPLATE*
Get a CV and cover letter template based on my own documents. With earlier versions of this CV and cover letter, I successfully applied to McKinsey as consultant:
link.firmlearning.com/learning
✅ THINK-CELL - EXTENDED TRIAL AND SINGLE LICENSES*
think-cell is the leading PowerPoint tool to create professional slides. It is used by 8 of the top 10 consulting firms and the entire DAX 40. Get access to an extended free trial and single licenses:
link.firmlearning.com/think-c...
👍 CHANNEL MEMBERSHIP
Become a member of Firm Learning to support my work and get access to perks:
link.firmlearning.com/join
📩 NEWSLETTER
Sign-up to the Firm Learning e-mail newsletter for more regular content:
link.firmlearning.com/e-mail
☑️ RECOMMENDATIONS*
Book recommendations: link.firmlearning.com/books
Travel like a consultant: link.firmlearning.com/travel
GMAT study material: link.firmlearning.com/gmatstudy
My video equipment: link.firmlearning.com/myequip...
💬 SOCIAL MEDIA
Instagram: link.firmlearning.com/instagram
TikTok: link.firmlearning.com/tiktok
LinkedIn: link.firmlearning.com/linkedin
Discord: link.firmlearning.com/discord
Twitch: link.firmlearning.com/twitch
Facebook: link.firmlearning.com/facebook
* Links are Affiliate or Sponsored links. I receive a fixed fee or revenue share whenever a purchase is made. The price for you stays the same. Thanks for your support!
All views expressed on this channel are private opinions of this channel's creator Heinrich. This is NOT an official channel of any consulting firm.

Пікірлер: 127

@FirmLearning 2 жыл бұрын

Learn to create PowerPoint presentations like consultants from McKinsey, BCG, Bain: link.firmlearning.com/slides

@lydanghuong3597 Жыл бұрын

1. “What does A means to you?” 2. “Could you please help me reprioritize my task?” 3. End the sentence in a low tone of voice 4. Explain everything in 3 main points 5. “Thank you for your leadership” 6. “I’d really appreciate your insights in shaping the approach” 7. Ask questions on Organization and Team Leadership: “Do we have the right capabilities?” 8. Making your team shine by giving them more air time, delegate your team to present

@MumilovesNdubz 2 жыл бұрын

Ganz ehrlich, vielen Dank für deine tolle Arbeit Heinrich. Du weißt nicht wie sehr du insbesondere Menschen aus Bildungsfernen Schichten bzw. Bildungsaufsteigern hilfst. Dank deiner Videos können einerseits Informationsasymmetrien abgebaut werden und vor allem Zugang (berufliches) Wissen gewährleistet werden, dass "normalerweise" mit sozioökonomischen Barrieren verbunden ist. Vielen Dank!:-)

@FirmLearning 2 жыл бұрын

Freut mich sehr, dass die Tips hilfreich sind! Danke dir für den lieben Kommentar! LG, Heinrich

@shastasilverchairsg 2 жыл бұрын

Thanks for these tips. I'd say perception is arguably more important than actual competence in getting promoted at work. You're doing a great service teaching noob fresh grads these unspoken tricks of the trade for the working world.

@FirmLearning 2 жыл бұрын

Yes, as the old saying goes - "perception is reality" :) Thank you for watching! Best, Heinrich

@themgmtconsult 6 ай бұрын

Almost right. Perception is certainly important, but it only becomes so when your foundations are solid. Two steps: 1) Get the basics right. 2) Focus on perception and practice your soft skills. If you skip either of them, somebody who didn't will jump ahead of you.

@JamesCallahanTheDoOverShow 2 жыл бұрын

Very, very helpful Heinrich, thank you. Being able to influence others in the way we communicate is so important to finding our way to lead - even without senior status!

@FirmLearning 2 жыл бұрын

Fully agree! Thanks for the comment James! Best, H

@synergypersonaldevelopment2377 2 жыл бұрын

Great stuff as always, Heinrich. Appreciate you!

@felixmo8nn 2 жыл бұрын

Deine Videos geben einen so großen Mehrwert, vielen Dank

@FirmLearning 2 жыл бұрын

Das freut mich sehr, vielen Dank dir Felix! LG, Heinrich

@adage3256 2 жыл бұрын

This is good stuff and agree completely, especially #9, the power of three. I always appreciate someone's leadership capabilities in a meeting where they layout the structure or goals of the meeting and how they plan to accomplish it, then pause... and then ask if someone had a better suggestion on structure. This bring the entire meeting in focus from the get go.

@FirmLearning Жыл бұрын

Makes sense - thanks for sharing your insights! Best, Heinrich

@HGalland 2 жыл бұрын

9 minutes filled with a wealth of knowledge applicable to every member of an organization. Thanks for the insights.

@FirmLearning Жыл бұрын

Happy to hear it is helpful! :) Best, Heinrich

@yunush 2 жыл бұрын

Excellent video and tips Heinrich once more. I have a decade of consulting experience and I took so much from this video. Well done.

@FirmLearning 2 жыл бұрын

Super kind of you - thanks for your comment and for watching! Best, Heinrich

@aaronwamser3858 6 ай бұрын

Another important point: Strategically comb your chest hair up and out of your shirt to assert dominance.

@AtomTiger3460 3 ай бұрын

Aaaaaaah

@Everiel2504 8 ай бұрын

Your advices are beyond excellent ; there is so much value in your videos. Thank you

@FirmLearning 8 ай бұрын

Super happy to hear that - thank you!

@clinomaniaciznogood4247 2 жыл бұрын

Love it, can't wait for next week already.

@FirmLearning 2 жыл бұрын

Happy to hear that - lots of success to you! Best, Heinrich

@TheBBG31 2 жыл бұрын

Hello Heinrich, thank you very much for all these information you released in your videos. I passed my interviews and case studies thanks to your tips on the MECE principles and Top Down communication approach. Now I got a job offer at a Big 4 company ! Edit : typos

@FirmLearning 2 жыл бұрын

Hi man, super happy to hear the videos have been helpful. CONGRATS to your job, wishing you a great start! Best, Heinrich

@clinomaniaciznogood4247 2 жыл бұрын

Me too, I have been listening to all your tips and I got my current job, based on your advice.

@FirmLearning 2 жыл бұрын

@@clinomaniaciznogood4247 super happy to hear that, thanks for letting me know!

@sGauDou 6 ай бұрын

Really appreciated the video, it really helps us on the journey 🙌

@dbsk06 10 ай бұрын

Love the one about asking about capabilities

@ludoviccarmeille3 2 жыл бұрын

Great stuff Heinrich! I am not a junior anymore, still I learned a lot from this video. Thank you. Ludovic

@FirmLearning 2 жыл бұрын

Thank you Ludovic, very happy to hear it is helpful! Best, Heinrich

@JWu-jt7fz Жыл бұрын

Thank you Heinrich, for your leadership ;)

@ironcladruffian1490 2 жыл бұрын

Thank you very much Heinrich.

@FirmLearning 2 жыл бұрын

Appreciate it, thank YOU for watching! Best, H

@yzerayzera3822 2 жыл бұрын

Wow - what a quality video. Will rewatch. Thanks.

@FirmLearning 2 жыл бұрын

Super happy to hear that - thank you! Best, H

@florian1888 2 жыл бұрын

Extremely helpful - thank you very much!

@FirmLearning 2 жыл бұрын

Happy to hear that, thanks Florian! Best, Heinrich

@Alex8ed 2 жыл бұрын

This is a great video, honestly great tips for a junior level stepping into a leadership role. Thanks buddy!

@FirmLearning 2 жыл бұрын

Glad to hear it is helpful - thanks Alex! Best, Heinrich

@teecoulson7136 10 ай бұрын

Thank you for the tips Heinrich!👍

@FirmLearning 10 ай бұрын

Sure, thanks for watching. Appreciate it! Best, Heinrich

@imrank7 2 жыл бұрын

Excellent practical advice. Thanks for sharing.

@FirmLearning 2 жыл бұрын

Thanks Imran, appreciate the comment! Best, H

@MarivoneAraujo 2 жыл бұрын

Thank you. Great tips!

@FirmLearning 2 жыл бұрын

Thanks for watching and your comment Marivone, appreciate it! Best, Heinrich

@Gorlenius 2 жыл бұрын

Tips are really helpful, thanks!

@FirmLearning 2 жыл бұрын

Appreciate it, thank you!

@Javi_C 2 жыл бұрын

Thanks Heinrich!

@FirmLearning 2 жыл бұрын

Pleasure is mine, thanks for watching Javi! Best, H

@oxysoxos 2 жыл бұрын

You won't find things like this in most textbooks. I really appreciate this kind of content.

@FirmLearning 2 жыл бұрын

Very happy to hear that - thanks for your comment! Best, H

@georgepopovici605 2 жыл бұрын

thank you!

@atreides6031 2 жыл бұрын

These are great tips for clear and engaging communication in general. I'm not a big fan of the implication that you have to fake it till you make it as a junior. Everyone has to start somewhere. Just embrace it. Be a junior until one day you are not. Don't feel like you need to conceal your every doubt and insecurity and act like you are bullet proof and know everything. Be authentic and try not to fall victim to impostor syndrome. It can be extremely stressful. Speaking from experience. You will be better off for it in the long run.

@ash3rr 2 жыл бұрын

It is how you build client trust and loyalty - being authentic.

@noobconsultant2009 2 жыл бұрын

Thank you Heinrich, for the multiple valuable insights. Cheers from Belgium.

@FirmLearning Жыл бұрын

Happy to hear it is helpful! :) Best, Heinrich

@MsAinash Жыл бұрын

Hi Heinrich, thanks a lot for your great content! 6:55 - I love this tip, could you also advise on how best to communicate the lowlights of the week without looking complaining or weak? In one of your videos you recommended not to share bad news/failures in written form, and instead discuss it verbally

@marcoi9399 2 жыл бұрын

Great video!

@cole1 Жыл бұрын

These are top notch tips!

@FirmLearning Жыл бұрын

Happy to hear it is helpful! :) Best, Heinrich

@neliswajokweni5872 2 жыл бұрын

Thank you so much for this

@FirmLearning 2 жыл бұрын

Thank YOU for watching Neliswa! Best, Heinrich

@rafasch 9 ай бұрын

Very good tips.

@Siblo123 2 жыл бұрын

Wow thank you for this 👏🏿

@FirmLearning 2 жыл бұрын

Happy to hear it is helpful - thanks for watching Sinethemba! Best, Heinrich

@Soasoso 2 жыл бұрын

You're a KING

@FirmLearning 2 жыл бұрын

Thanks for your kind comment - much appreciated!! Best, H

@ash3rr 2 жыл бұрын

I find this kind of advice invaluable. It was one of the main reasons I subscribed to your channel at the beginning, or more specifically how I found your content. I am a Software Developer but I moved into a technical consulting position and during this transition there was very little training on what actually differentiates a consultant. My gut feeling is that it is all about communication, and since I am such an introvert and lack confidence or at least suffer somewhat with anxiety, this is my pain point. I would really appreciate to know if you are planning to release a full course on this kind of knowledge. At some consulting firms it seems there is a greater emphasis put on this onboarding phase in order to pass on these fundamental but very important skills. I recommend this book either way: Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty.

@dheerendrasinghbhadauria9798 3 ай бұрын

I am also the same situation. Can you help me ? How did you overcome this situation ?

@shirqilletisi5666 2 жыл бұрын

Thanks, you have helped me to succeed in my career!

@FirmLearning Жыл бұрын

Happy to hear that - appreciate it! Best, Heinrich

@RohanKumar-vx5sb 11 ай бұрын

Really good tips brother, subscribed.

@FirmLearning 10 ай бұрын

Thanks Rohan, much appreciated. Hope you enjoy the other videos as well! Best, Heinrich

@ryanreynaldi2270 2 жыл бұрын

Thank you heinrich

@FirmLearning 2 жыл бұрын

Thank YOU for watching Ryan, appreciate it! Best, Heinrich

@kevinfield2162 2 жыл бұрын

Thankyou Heinrich for another informative video. Good points!Constantly ending sentences on an 'up' (I think its referred to as upspeak?) is not just making you sound less authoritative, I personally find it incredibly tiring to listen to and it sometimes sounds to me like someone is scratching a blackboard. You never know what is an actual question or just a statement made to sound like a question due to the tone of the sentence. Maybe this is just me but it really, really, drives me mad.

@FirmLearning Жыл бұрын

Agree - thanks for sharing your insights!

@whitepod 2 жыл бұрын

Hey Hendrich, thanks for this lovely video! Possible to advice us on workplace politics as well? Eg. How to not attract jealousy from bosses/colleagues due to own accomplishments, etc.?

@FirmLearning 2 жыл бұрын

Hi, thanks for the suggestion! Yes, office politics definitely also an important topic, will do more on this in the future! Best, H

@shortvideolive666 Жыл бұрын

Hi heinrich hope you are doing well. Very informative and helpful. Watching from Dhaka, 🇧🇩 Bangladesh.

@FirmLearning Жыл бұрын

Thank you - greetings from Munich to Dhaka! :) Best, H

@wannabedal-adx458 2 жыл бұрын

These were very informative Heinrich, thanks for these. I have seen about half of these before in other leadership and speaker trainings I have had throughout my career. What I was wondering (and what I thought the focus of the video was when I read the title), which one of these tips are geared toward communicating with clients? I can see these tips can be broken down into speaking with peers/subordinates, internal leadership, and clients (see what I did there!). While I acknowledge these tips are not mutually exclusive to each other, I am interested in developing my communication more with clients. Thanks.

@FirmLearning 2 жыл бұрын

Hi, thanks for the comment! Yes agree that many of the tips will be relevant in several situations. E.g., the one on leadership, you can also praise your clients in such a way. Same thing is true for the tip on focusing on organizational and team leadership questions! Best, Heinrich

@shafaatkhanpk 2 жыл бұрын

Some tips really resonates with culture at P&G.

@FirmLearning Жыл бұрын

Thanks for sharing your experience! Best, H

@Voodootiger 2 жыл бұрын

Number 1 advise could also expose your lack of knowledge if there is typical perception of the term or you get a counter question of how you percieve the topic

@Sllee93 5 ай бұрын

4:30 I hit the like button as commanded! 🫡

@FirmLearning 5 ай бұрын

Thanks, appreciate the support! :)

@v3lin3on 2 жыл бұрын

Bravo

@FirmLearning 2 жыл бұрын

Thanks for watching!

@elbeatle1716 2 жыл бұрын

Great Video Heinrich, i personally would add: Take responsibility for things that went wrong. If something went wrong ask: That was my mistake, how can i provide preciser information for the following task for example...

@FirmLearning Жыл бұрын

Agree, thanks! Best, Heinrich

@pedroleite8287 2 жыл бұрын

Hi! I am 21 years, and my bachelor's was in Marketing Management (average of 17,2/20). Currently, I am taking a master's in management (average of 17/20) at a top university in Portugal while working as a junior strategy and marketing consultant. During the last year, I have thought about getting closer to business management rather than marketing because nowadays people just associate this area of expertise with communications and I prefer to look to a business in general, identify problems and bring solutions. However, I do not have a good numerical background (e.g accounting, finance etc)., I normally work more with business models, qualitative research (interviews), market analysis, target definition, goal settings... That being said, knowing the type of roles and tasks there are at McKinsey, do you think it would be a space for a profile like me to get in?

@johnmctavish1021 Жыл бұрын

Commenting for algorithm. But seriously, this was quite helpful. It's all about framing.

@FirmLearning Жыл бұрын

Super happy to hear that - appreciate your comment! Best, Heinrich

@TonyDelMonte Жыл бұрын

Good tips. Number 3 is what's called an upward inflection, common in certain countries, like Australia. Like it or not, it's becoming a normal thing.

@FirmLearning Жыл бұрын

Thanks for sharing Tony!

@tamafun4745 2 жыл бұрын

Thank you for your leadership on this initiative. When we can enjoy your books?

@FirmLearning Жыл бұрын

;) stay tuned! Best, Heinrich

@carljonascords1392 2 жыл бұрын

Don´t ask if you know you will not like the answer. If you have a hunch what a superior might reply to a question but since it was not yet askes it is not yet out in the open, just don´t ask in the first place. Nothing is won by that. He who asks will get many replies. Meaning if you are involving too many people in the same issue you might get confused. Better to just ask 1 that you trust and then proceed.

@FirmLearning 2 жыл бұрын

Hi Carl, absolutely agree. Sometimes NOT asking for permission is the way to go :) Thanks for your input! Best, Heinrich

@cindywong7378 2 жыл бұрын

thanks for sharing these tips ! i have a problem with ending sentences w/o sounding high pitch - but how do you also not sound monotone when you end your sentence? b/c you mentioned to lower your voice

@FirmLearning Жыл бұрын

Definitely fair game to very your intonation a bit. You can do more things beyond ending on a high or low pitch. Best, Heinrich

@static786 2 жыл бұрын

The partner I'm currently working with breaks into long silences. I think I'm going to long silence him back!

@FirmLearning 2 жыл бұрын

Beat him with his own weapons! :) Best, Heinrich

@ajb229 2 жыл бұрын

I agree on that the rising intonation thing is annoying but I feel uncomfortable to tell people they should not talk in the way that is authentic to them.

@Emilyghe 2 жыл бұрын

Is the mgmt consulting market getting cold due to inflation? I think clients might not want to engage consultants for mgmt project that much due to their increased cost on business operations. This is a myth I always have when deciding to transfer to be to be onnmgmt consulting side

@HedgeConnectFX 2 жыл бұрын

Hmmm. Bosses who never present and always ask their reports to do it....what do we do here ?

@kelvintiger 2 жыл бұрын

Which consulting firm did he work for? BCG?

@FirmLearning 2 жыл бұрын

;) Thanks for watching Kelvin! Best, H

@kelvintiger 2 жыл бұрын

@@FirmLearning love your content!

@jackjackson3356 2 жыл бұрын

I am looking for a small consulting firm who would allow me operate autonomously under its name ?! Can you help ?

@FirmLearning 2 жыл бұрын

Hi, do not know a smaller firm I would be able to recommend, but as a Partner of the larger firms you can usually act quite autonomously (assuming you are able to generate new business)!

@jackjackson3356 2 жыл бұрын

@@FirmLearning Obviously McKinsey doean't need me...However a small consulting maybe interested with few staff members ! Where to find it ?! It is like looking for a needle in a stack of hey !

@neilbryanclosa462 Жыл бұрын

This is like a career cheatcode

@FirmLearning Жыл бұрын

Happy to hear it is helpful! :) Best, Heinrich

@judyl.7811 Жыл бұрын

0:35 ask question without being ignorant. I don't know this --> what does this expression to you, what does you understand with this term? 1:15 prioritize tasks like a leader. I have too many things to do --> sure, let's look into it together and can you please help me reprioritize my tasks for the rest of the day? 1:55 end your sentences the right way instead, go down with pitch of your voice. 3:00 ask for help like a senior I don't know how to do this --> appreciate your insights in shaping the approach. 3:30 question that makes you more senior focus on organization and team leadership question, juniors in the meeting often very much focus on tasks, responsibilities, things that need to get done. 3.54 make sure that the team is set up for success. do we have the right capabilities on the team, is this person able to lead the project in the right way, can this person can lead and supervise this more junior colleagues, are we working together with the right clients? 4:40 make your team shine. 5:45 praise people like a boss: from a great work to thank you for your leadership 6:30 how to communicate proactively mostly juniors are not communicate that much --> leverage End of Week emails with 3 things: 1. highlight of last week, 2. lowlight of last week. 3. prioritze for the next week. share your thought and be transparent. 7:30 leverage the rule of 3: 8:00 leverage silence and breaks,

@kgrace1459 2 жыл бұрын

Heinrich, while a finer detail, if you are working for a multinational firm, English competency matters. The better the reputation of the firm, the more this counts. The quality of your work can be reduced if your audience is distracted by a very strong accent or consistent grammatical errors. This is very difficult to overcome, and despite fluency in other languages I still do weekly conversation courses to reduce my accent. It's tedious and unfortunate that this is important, but makes your communication more effective.

@louiselouise8133 2 жыл бұрын

Point 3 super annoying-I had an half hour session that went like that, didn't learn anything just listening for her to end the sentence on high pitch

@toonalfrink8318 2 жыл бұрын

Some of these are straight up dishonest. Better to accurately signal your level of knowledge instead of pretending that you know more than you do. If this is the culture in consulting, I’m glad that I’m a software engineer.

@FirmLearning Жыл бұрын

Definitely do not want to encourage dishonesty, thanks for your comment!

@jorgdirbach94 10 ай бұрын

Congratulations for being a software engineer. You are building real stuff that matters instead of tons of useless powerpoint slides as a consultant.

@jackzfun 7 ай бұрын

Great video overall but I disagree with ending a sentence with an upward inflection. This implies a question, right? As if you need reassurance, right? Maddening. I would never hire someone who spoke like that.