Full day of no cool calls, as well as some repairs (that didn’t get completed)
Call 1: estimate for system repairs vs replacement. Broke down the options for the customer and they approved the repairs of cleaning blower and coil going forward.
Call 2 : anticipated replacing TXV but upon thinking about the diagnosis on the drive over, thought it was best to look deeper into the problem and the route cause! Did not replace TXV but did inform customer to call if issue irises! It’s been 5 days no repeat issues 👍🏻
Call 3: system was not cooling, immediately found coil was frozen 🤦🏼‍♂️ was unable to locate where the leak may have been! System was only 6 years old but out of warranty tue to not being original owners. Customer opted to gas and go at this time.
Call 4: customer had did RTU fielder causing the coil to freeze partially and not cool! All good after departure.
Call 5: 🫡 one of our nations veterans, has had issues in past with the thermostat and opted to not replace previously! Decided to on this one.
Call 6: customer’s expectations were way to high on the 4th of July. While doing laundry using the dryer and cooking using the oven inside, was unable to get temp below 77 prior to bed. With the extreme conditions of the day and the circumstances of the house direction age of system and lack of insulation, system performed at its best!
STAY TUBED FOR MORE ON LAST CALL AND WHY THE CUSTOMER WAS WRONG
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