2 NBN Tech Could Not Find Customer Cable at MDF Frame For Sydney Unit

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Жыл бұрын

Welcome back to another episode of Tech Jason tackling another challenging job. Today's job involved a situation that had previously been visited by two NBN contractors. The first tech unfortunately didn't provide the best service, leaving the customer without any connection and with a poor impression. To make matters worse, the second contractor from Aussie Broadband also struggled to find the cable at the MDF, despite spending 2 hours on the job.
In today's video, you'll see how Jason swiftly and efficiently identifies the cable at the MDF using his F-set, and tags it for the next NBN contractor, making the process smoother and faster for the customer. This service should've been provided during the original installation and thus we strongly believe Aussie Broadband should fully reimburse the customer for our call-out fee.
We hope this video shows the importance of professional and effective service. If you're experiencing a similar issue, we are here to help. Contact us directly at 02 9188 1577 or visit our website for more information: secureacom.com.au.
Don't forget to like this video if you found it helpful, share it with anyone who might benefit, and subscribe to our channel for more tech tips and solutions. Stay connected!
SECURE A COM to the Rescue
Hey, guys, it's Jason here from Secure A Com. If you're in need of internet help, whether it's fixing a fault or installing new cabling and sockets, we provide a range of services to help you out.
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Пікірлер: 29

@michaelmcclown5593 Жыл бұрын

Thanks budgie smugglers thanks Malcolm, fibre to the node is a complete dog's breakfast.

@jimmya9579 Жыл бұрын

This is exactly why I brought my own Fset. Apparently (2nd hand info from a tech). the contractors get paid per job, so it's not in their best interest to fix the problem, or fix it properly, because it won't generate them future work. At almost every place I've lived, I've had to help the contractor and make sure they don't leave before properly completing the job. There is no incentive to do a good job, but rather there is incentive to do a bad one.

@richardkimmorley6384 Жыл бұрын

Yes correct, the more jobs he gets done in a day the better for him or her. There is no care, it’s just let me get the light to go green then I am out of there quick smart.

@richardkimmorley6384 Жыл бұрын

The tech probably stuffed someone else’s internet up. I’ve heard from many customers that each time they see a nbn truck in their street the internet is going down. This would be due to tech’s having a good time changing pairs then break someone else

@jimmya9579 Жыл бұрын

@@richardkimmorley6384, in my current house after being connected for a month, a tech connected the neighbor using my line, then the next one comes out, reconnects me, with my old line and the neighbor lost their internet. The neighbor and I worked out what was going on and met the next tech at the pit. They ended up running a new line 200 meters down the street.

@andymate2006 Жыл бұрын

3:14😂😂😂 I like your face proving there is a tone going down the line.

@slimj2902 Жыл бұрын

kogarah is fiber to the curb

@bbcmijk Жыл бұрын

I got through this nearly everyday with some of these NBN techs, it's ridiculous..

@kevlec1947 Жыл бұрын

Its beond a Joke is it not. Nice easy one for a change Mate.

@draconightwalker4964 Жыл бұрын

Jesus, thats unbelieveable

@PlasticAssasin8 Жыл бұрын

Its interesting. I bet they didn't have an F set. I bet you have heard this one. I told the last people here what was wrong you shoulld know. I would say, "thats ok , im here now not them, tell me in your won words what happens". Well i told the other guy that when it rains i get crackling online, BINGO upside down TBA 8 screwed to the underside edge of the facia board.

@ianjacobs4794 Жыл бұрын

What kind of guy could not find that! It’s basic .., what muppets!!

@TradieTrev Жыл бұрын

ROFL! You tell em Jason!

@craigcook6300 Жыл бұрын

save your self and get starlink.

@puttster2003 Жыл бұрын

Rude NBN techs, no surprise. I was setting up a friends soho network for their fixed wireless getting connected that day, the NBN guy says all done, just need to wait 10 minutes for NBN to do things on their end. Says nothing about the box having to stay on and goes off his brain when I unplugged the power to plug in a power strip for the router. If he had mentioned the box having to stay powered up in this time I would have happily left it alone and waited for the go ahead. Only ever turned up well after a new connection is set up and the customer had trouble setting up their router or home network. Never been present on connection day before this so had I had no idea in that regard.

@Rusty_Gold85 Жыл бұрын

I havnt done NBN yet but 34 years of Fault finding ,that is Basic Lesson 1 . They were amatuers teaching rookies ?

@Rusty_Gold85 Жыл бұрын

F/Me even the 3 Pit is a sign the MDF is right there !

@slimj2902 Жыл бұрын

maybe they're looking at the wrong mdf 😅

@tsavaridisarchives Жыл бұрын

Can’t believe it 😂

@MrDrewmcfly Жыл бұрын

2 bloody supposed techs... did they get there licence a Wheaties box ?? jeepers

@rubhern8187 Жыл бұрын

20 years experience in telecommunications applied a job for nbn unsuccessful. Geez if nbn techs are like this God help us all.😂. Cheap import labour from the slums

@GavinR824 Жыл бұрын

The old MDF frame is wire wrap..? Betchya nbn techs aren't even trained in it and just noped out of the job.

@pirchyy Жыл бұрын

this guy has no idea... the old MD Frame Frame... also it is not nbn responsibility past the MDF any way. and that's not the 'A' side...

@SECUREACOM Жыл бұрын

I have no idea? Yeah right! I’ve only worked inside the network since 1997. Help construct and build most of the copper network in Sydney, central coast and Illawarra, managing over 200 techs, in a massive infrastructure upgrade. I’m guessing you are one of these shitty NBN contractors. Aussie Broadband has a full service where they connect to the customers socket and don’t leave the customers hanging. They didn’t even tag the A side. And if they can’t trace a line they have no business working in the network. It’s you that has no idea By the way it’s called an MDF not a MD frame frame. 😂

@rhettdeuble2534 Жыл бұрын

Guy has no idea, did they get a passing result on the internals that he traced😂😂😂😂 love to know how much this Muppet ripped them off just to tone. Where was his pet or tdr testing??

@PupNuggs 20 күн бұрын

AussieBB have no techs to send out, it's all NBNco unless it's Aussie Fibre (business service)