they got a better offer !! happened to me in audi derby where id gone there to buy the car and on putting down the deposit they told me that they couldn't sell me the car because they had a person coming in to buy 2 cars and so he got preferential treatment because of that des[ite not having a deposit down on the car. as it turns out, the deal with the other person fell through and the called me back.... i told them where to go !

Best solution, go on youtube and let everyone know Volvo Derby don't stand by their sales.

Take the emotion out of it, speak to a lawyer, sounds like a simple case of breach of contract on many levels.

That finance deal is madness.at the end of 4 years you’ve paid almost 17k,but still owe 23k on a car that was priced at 30k.pcp is away of saying you can’t afford this car.

Completely understand your frustration. It’s their mistake, they agreed the deal, you paid a deposit, they should honour the deal.

As a senior lawyer, you have a contract - your offer was accepted when they took your 2nd deposit. It’s very clear cut and a very straightforward claim.

I'd say Marshall did you a massive favour, saved you from financial ruin. If you could only stump up £3k deposit and £290 a month there is no way you should be contemplating purchasing a used RR.

Sounds like they offered the car for the price and you accepted the offer. Ask them to explain on what legal basis they should not pay. Their attitude is disgraceful for a main dealer, and it is good that you expose such disgraceful behaviour.

I'm surprised they allowed it to go that far, and then pulled out.. 100% agree, I wouldn't be happy either. However, the asking price still would of been a stonking good deal. So another way to look at it, is if the price is really good... don't haggle - get the deal done asap.

Sounds to me like you saw the vehicle and thought you could flip off for a profit ....

Coincidentally you are paying £9000 interest on a 4yr deal😅 Wow that is expensive. I would never buy on lease. Get a bank loan for half that rate. Most dealers are charlatans anyway ⚠️

The biggest puzzle is why anyone would want a range rover given their reputation for unreliability and insurance problems due to theft.

Wow...paying 17 k and after 4 years having nothing to show for it? My wife would think I was mental...

My experience (although 25 years ago). I saw a VW Passat at a local Ford main dealer that I was interested in. Went in, had a test drive, said I wanted it and paid a deposit, expecting to pick it up a couple of days later. It transpired that they actually had 2 Passats in stock and although the deal was with the more expensive one, the sales person got his wires mixed and quoted the price for the cheaper one. Because the deal was done and deposit paid, they honoured the deal and price quoted which was outlined on the paperwork I got with the deposit. They said legally that's all they could do. The difference was only £1000 (25 years ago) but even so, they did the right thing. I can see that some dealers might baulk at a £9,000 difference though and might well try to cancel the deal, whether legal or not. Interested to see how you get on. Good luck! By the way, that Passat timing belt went many miles before it needed changed. It was still in it's warranty and they had to put that right, including giving me a loaner for a couple of months. Don't think they'll have made anything on that deal!

Your doing a great job. Just started watching it and can’t stop. Great work. 😊😊😊

If you’re in the trade then you should have smelt a rat when the car cap clean is about £34k is on a main dealer forecourt for less than that, and before you say their not selling, cap clean is the current auction price, so reflects the current market drop, you should have pinged your debit card down and driven off the forecourt. From a legal perspective it will probably cost you more than the £9k saving off retail. If you’re in the trade buy one at auction for £34k

Now then, buddy. Just subscribed. Sounds like you had a right carry on. I know nothing about buying and selling cars.. But just sounds like there is something strange going on. Has someone offered them more money ??? either way, I think something shady’s going on ,,certainly on their part.. I can understand you’re feeling the way you do. Getting all excited to get a lovely car at an amazing price. The price that they agreed on. Very strange. Anyway, I hope you manage to get sorted and a very interesting story. PS, I think someone needs the sack at the garage. !!! 👍👍😁😁

Range Rover, dealer did you a favour not selling it to you

18 minutes to explain something that could have been done in 5 🤷‍♂

Being in the trade I 100% agree with you, they should honour the deal especially as the vehicle was sold!!! I hope you pursue this further.....

Marshall’s are the same wherever you go. Had a similar dealing with them when buying a BMW. Salesman first. Then a business manager then someone else and it became tiring as they kept walking away and checking this and checking that and leaving me sat for ages. Thing is, I wanted the car. After waiting for 10 minutes on my own as they disappeared for another ‘chat’ I walked out and drove away. Bought a car from another garage. The initial salesman kept ringing me asking why I left!!!!! I have another story about Marshall’s on one of my brand new M4’s but maybe I’ll not mention that here.

An order form is different to an invoice, perfectly ok to cancel if a deal is not invoiced and finance has not been paid to the dealer. Mistakes are made in the motor trade unfortunately.

If you think you can hold a gun to someone's head when all you've done is placed a deposit rather than settled the contract, then think again. A deposit only holds the car in your name. Your 1st mistake is you're talking about buying a car. You're not, it's your finance company who's buying the car. Your 2nd mistake is not understanding the law. Everyone can make a mistake, however if the dealer has made a mistake that would result in them suffering financial loss, they are perfectly within their right to pull out. Not only did they refund your monies which you were obviously entitled to, they paid your fuel expenses, which legally they are not. Third mistake. A deposit only holds a car, you haven't bought it until monies have been changed. How did 3 sales staff not notice the issue? Easy... they weren't the ones who priced the car. A salesperson job is to sell what's in front of them, for all they know £30500 was the price of the car. It's very likely that only when the accounts dept got involved ( i.e. how much they paid for the car ) that the error would have been picked up. I've been in a similar situation myself. Went to buy a del miles Golf GT, wanted a blue one but noticed a silver one was £2000 less. I couldn't see any difference in the cars, just the silver one was £2000 less than other metallic colours. Did the same as you, placed a deposit on that car, the difference being when they said when would you like to collect it, I said a.s.a.p. They said they could have it ready by tomorrow, I said fine - fully expecting a call to say there was a mistake. I did receive that call, a few hours before I set off to collect it. The difference was I knew that car would have been taxed and everything would have been set in place for transfer of ownership. I then started negotiating and we agreed on a 50/50 split - I got a del miles Golf for £1000 less than I'd expected to pay so was more than happy. So yeh, take all the legal advice you want. If that legal advice says you have a case and the garage say take us to court, what are you going to do? You could end up spending ££££'s taking someone to court without any guarantee you'll win. You're not going to do that so why waste your time?

Very well explained -salient points 1/ £99 deposit taken over the phone 2/ additional £401secondary deposit to prep the car for collection---let alone the 3 person negotiation. ( 2 of which are at decision making level). this dealership did already cover the aggressive pricing therefore needs to stand by it with honour and integrity intact

I had a similar issue with a new BMW 8 series from Sytner BMW. Had to walk away after they tried to up to monthly by ~40%

If you paid the balance of the £500 deposit in person when at the dealership and signed copies of the order form while on site, my view is that should sell you the car or offer a sensible amount of compensation to cancel the deal. One question, did you check CAP Clean, Solera HPI and BCA selling prices for the car before opening discussions about it? If you did, was the car underpriced by the £9K that they said? If they underpriced the car and you knowingly siezed the opportunity that is fair play, well done. I hope you get the car or adequate compensation They might try to wriggle out of it via a "palpable error" clause somewhere in the order form or some other clause that allows them to renage on a deal

Knowing you’re in the trade you obvs knew car price was well below market retail and even below trade in price. Yes the RR market is not great at the moment but doesn’t mean dealers will be giving them away at almost 10k off even if the price was incorrect by that much. Read the t&c I’m sure it states they can withdraw from the sale from their side for whatever reason before the car is handed over.

If you are in the Motor Trade, you MUST KNOW that advertised prices constitute an, “offer to treat” and despite what deposits you have paid, despite what orders you have signed the Dealer doesn’t have to sell you the car. Further, I don’t believe you didn’t have access to a trade valuation system and you MUST HAVE questioned the retail value

You have 4 options open to you. You can complain the Marshalls head office, naming the the manager involved. You can contact the regulatory body that governs the practice that Marshalls work to. You can contact trading standards regarding the purchase. Or you can contact a solicitor. The first three should help you finalise the purchase. The last will help you with being compensated for not going through with the purchase. Hope this helps.

What it really comes down to is what was in your contract of sale. There should be a clause in there saying when the transaction is considered final. That could be when you pay the full deposit, or could be when you have been given the keys.

This is why I don't like dealing with so called reputable dealerships, you're just a pawn in their game.😡

I was on your side until you tried to chip them for more money when you knew you were miles ahead. Should have just handed over your debit card, paid and driven off while you were there. No chance they could back out of the deal then.

So if you pulled out the deal would they have kept your deposit ?

Yes they should've been a little sharper and yes provide a reasonable compensation to retain good customer service, but you ain't no business if you can afford to give 9K in interest, why not a bank loan or pay cash. But the long and short, the car is not sold until the balance is cleared and it mentions that in the terms.

You cannot work the used car market to your advantage on financing. Get in, throw the money on the table and get out with the car and V5 and Flip it. That was a great deal that you alone lost.

Do you always drive ONE handed 🤔 Never seen you Gesturing hand touch the wheel once.

If you had decided to pull out of the deal before paying the final invoice, you would have lost your £500, but have been able to walk away despite having a contract of intent. So why should the seller be unable to walk away without completing the sale as long as they return your deposit?

Legal term to be aware of is "Offer to treat" The sale price is asking for you to make an offer and for the seller to make a counter offer. The dealer is under no obligation to accept your offer. The bit that gets grey is where they seem to have accepted your offer via deposit but ill guess there are T&Cs in that deposit that it doesn't guarantee acceptance.

This is wild, can you imagine you backed out if paying the monthly after signing up. You'd have debt collectors repossessing your car!

Worked for a main dealer for many years and have seen this happen before don't waste money on legal advice both customer and dealer have the right to cancel the deal before completion and handover...

Great Video Absolutely frustrating to see such a premium car main dealer changing their poles U must follow up with higher and keep Sharing the outcome 👍

One win for you is you wont be sitting at the side of the road for hours waiting for a tow truck.

I don't believe them. Surely they have a spreadsheet / card that they look at during a negotiation, so that they know what they are into the car for, and what they need from the deal. They even said there wasn't much room to discount much etc, due to the price, so they did seem to know how much they had in it.

Probably a lot safer to have both hands on the steering wheel rather than all the left hand gesturing!

ridiculous attempt at purchasing this thing. The reality is that if you are successful and do get to buy it you will own a 10 year old car at the end of the agreement and STILL owe 23k ....are you mad?

Marshall Skoda Leicester did the same to me. I paid the deposit by BACS transfer. The car was in stock and I arranged to pick it up the next week. By the time I got home the salesman was on the phone making excuses as to why the deal was off. The money was transferred back to me within a few days but the experience put me off Marshalls forever.

Hey mate good video, I did think the problem may be you using your own finance as I had that issue a few weeks ago with a company who only wanted me to use their finance to buy the car. In your situation they should compensate you for a days pay Travel costs including fuel plus a £500 one off payment cos of the effect the hard search has on your credit They have totally messed up and instead of being £9,000 out of pocket, they should take £1,000 + to cover everything for you. so you’re happy and both can move on.

It seems bonkers how they now seem to think it was under valued,how can they all miss this.

Regardless of the pricing issue, which finance company would agree a 4 year PCP on those figures with a £23000/75% guaranteed future value/deferred balloon payment after 4 years - really ?

Im currently in the market to buy a l405 im looking at 2016-2017 reg sdv8 4.4, im also going to buy out right for cash so A no interest to pay, B should be clear cut to do a deal and secure the product. I’ve found insurance isn’t bad and inline with an equivalent x5 but i do live in the north rurally. I would be equally furious and would advise seek legal advice, and make sure you got your signed agreement and relating docs to the agreement. We’re they offering any curtesy warranty and if so im surprised they wouldn’t do the service especially if due soon. I am also speculating if ever the dealer got a better deal or realised there’s something wrong with the car and is wanting to back out of the deal. Im sure if it was the other way around the dealer would keep the deposit and you would be black flagged.

I Had a something nearly the same to you, with Triumph Motorcycles in Cheltenham, who have now employed car sales reps to sell motorbike, that dont work for starters. they did me a deal then realised they would be loing money on the deal, they called me the day before i was due to collect the bike to tell that, I backed down and went to a different Triumph dealer and got a slightly better PX on my old bike, but with no hassles, and over a year later I have a very good friendship with the rep at Triumph Taunton, and because of my experience a friend of mine also went to Triumph Taunton as well. I am currently looking for another car, but relly dont know who you can trust now days. The car industry really needs to sort its self out .

Yes completely agree, seek legal advice, to many of these big companies think they can't just treat there customers like crap. Same with bca, push cars on to traders with major known hidden faults ( as its all online) then when you bring it up with them, they completely deny it, and it you refuse to pay, they just end up blocking your account, absolutely disgusting! How alot of these firms operate..

Marshalls are owned by BCA, that should tell you what you need to know., I have actually been to this dealership a year or two ago, to collect a brand new Volvo, There were 8 brand new cars to be delivered this particular morning, not 1 was actually ready to go. .

At what time is the contract agreed? You negotiated, price agreed and "contract" signed... But what do I know?

You do not have an automatic “cooling off period” to change your mind, unless the contract says so (which it rarely will). How can you end a contract? Most contracts will allow you to end them by giving the other side notice to terminate. Read the contract carefully to see if you can do this, how, and when.

Tried to buy a car £9k cheaper than market value and still wanted money off, what a whopper.

“The price you see is the price you pay.” You dealt with three senior people and paid the full deposit. Can’t wait for the update.

This happened to me many years ago. Two very similar cars but one was a GT both on at same price. They admitted during the purchase they had made a mistake that cost them £4000. The top man in the dealership came down in his very expensive suit, talked to me for a moment, shook my hand and told the sales guy to go ahead with the lower price.

The 3 sales persons should pay for the error out of their wages and you should get the car at the agreed price, they might keep off the alcohol in future.

From what you have said, a contract has been agreed between parties, with a commitment of £500. Whilst i can see that the vendor can retract from a deal, they have surpassed this by entering into the contract.

its just they got offered better price and now backtracking

So if you had gone into the dealer and paid the 30k upfront and took the car, would they have come knocking at your door asking for another 9k? no they wouldn't have, it would be marked down as a f*** up on their part and someone would have been dragged over the coals for not noticing the price error. they know they don't have a leg to stand on as you have left a deposit on the car and they have sent confirmation to you, which is in itself verification that you have entered a contract to buy the car. Don't back down however long it takes as you are 100% in the right.

Apart from the "look at me" ego trip what is the sense of endless finance

Why the hell would you buy a new RR let alone as used one!!

You was getting a deal but you still wanted it cheaper when you viewed it ,this is Karma .

Contact Volvo UK on this issue as the used car brand Selekt is key to Volvo franchise dealership with your order number and explanation etc etc. They should respond within3-5 working days. Inform the dealership that you will be contact in the Car retail Ombudsman Service who will intern contact you. Hope this helps Marshalls group should be taken of the Volvo franchise list. A contract verbal or wriiten is lawful bindinding. Good Luck Bob

They need to honour the price advertised & deposit paid on. A contract is legally binding, simply take them to court!

Last year my brother bought an approved used, two year old top spec Range Rover plug-in hybrid from a Land Rover dealer with a 12 month warranty for around 50K. After a couple of months a problem developed with the brakes. The dealer had it in and said the front brake calipers were binding and needed replacing at a cost of around £3500 but, that they weren't covered under the warranty. His battle is ongoing. I wouldn't touch any Land Rover with a barge pole.

In legal terms its called an invitation to treat. Contract isnt there till you had the car in your possession and finance released for the car

You didn’t mention, horrendous reliability and Range Rovers being the definition of a money pit to maintain. I’d consider this the Universe helping you dodge a major financial bullet.

As a motor dealer yourself you must surely know the importance of haste when a chunk of good fortune comes your way? It’s £10k back of book so forget finance, forget valets just get up there and get the car away, the longer you left it with them the more likely the mistake was gonna come to light. T&C’s on that paperwork you’ve signed will ensure you won’t get that super cheap RR. They will likely bring it into group stock and send it to one of their LR dealerships, maybe down here to Exeter where these things are selling very well.

A quick check online, looks like the price was about right ?

The particular model is nothing but trouble it will be in the shop more than on the road

Given WBAC would offer £29,750 for the car right now, you knew it had been mispriced as no dealer would make £1k margin on a RR. You are in the trade, you knew. The lesson here is if you had been able to pay in full on the day, the car would have been yours.

Sounds like they are in breach of contract. You probably won't get the car but you should certainly hold out to get a much more substantial offer of damages , which will include all your legal costs.

Have just purchased a 2 year old Mercedes. Before buying this car three separate main dealerships all pulled out of deals I was attempting to arrange simply because I was not using their finance packages they offered and paying from my own bank account. They wanted the finance packages taken out. Two stated the cars had been withdrawn from sale and the other was sold on a walk in to the showroom while I was on the telephone. Al three cars however were never removed from the website adverts.

Not a thing you can do legally, it’s an invitation to purchase only and the seller can pull out of the agreement at any time for any reason. They have very good legal departments drawing up sale agreements. Forget it and move on, it’s human error and mistakes happen.

You have made an offer, it was accepted and consideration (deposit) given. Your case looks cast iron.

If any business advertises a product or service incorrectly, genuine mistake, they dont have to honour that price. Howver, if you are saying that legally you had already purchased the car then that is a different matter.

As frustrating as it is mate, we are all human, mistakes can happen. Until the car is invoiced or profited these things can slip under the radar. Even though you have signed order and accepted finance until finance company has paid out the funds and finance activated you don’t have a leg to stand on I’m afraid. No dealer will lose 9k regardless if it’s the right thing to do. Your fighting a losing battle mate as sh1t as it is.

That's just the Marshall group through and through. Customer service is of no concern to them. I was interested in a Range Rover Sport from their branch in Leicester. Like you, this is a long way from me and I asked for a video presentation. The sales guy said he would get it done and sent through. Two days later I had nothing. I received an email from the sales manager asking if the sales guy had covered everything to which I replied, I had not received the video walk round. He promised I would receive it in 24 hours. 3 weeks later still nothing. I then get a call from their call centre saying they noticed I hadn't taken the deal any further and could they do anything to progress things along. I said I still did not have a video after 3 weeks. Again I was promised one in 24 hours. Another 6 weeks later and still nothing. The car is still for sale on their website, but it is a 7 hour round trip for me, so I bought one for a dealer much nearer to home. They obviously assumed that I stayed too far away, so it wasn't worth their effort. I'd strongly avoid Marshall group like the plague. Read their google reviews. Many, many horror stories mostly around customer service.

Piss off. It’s not Asda if we price a car wrong we don’t have to sell it. Simples. 😂

I'm totally with you. Marshals have cocked up big time here. Absolutely seek legal advice. They are out of order with this. As you say, they should deffinatly honor your order. Good luck. Look fwd immensely to the outcome of this.

I’ve also had this and I did consult a lawyer .The garage in question were enrolled on the uk approved motor trader federation (license.) My argument was always that if I had made the error would they have refunded me the difference.NO ! The case never went to court but I did end up with the car , BUT I had to pay a little extra for all the service prep work etc . My lawyer said that it would probably cost me more in legal fees etc than to accept the deal . It ended very acrimoniously with no sales personnel or manager handing the car over , we had to collect the keys from the receptionist in fact It was my wife as I was not allowed on their premises.( being the plaintiff) The garage I had the miss dealing with was a small franchise, not like Marshall’s I’d talk to a lawyer and get him to advise you on your position before accepting any deposit/costs refund. Good luck

Legally they have to supply the car once the order form is signed as its then a legal contract.

Land Rover Guy Salmon did it with me, £6k difference, but I forced them to sell me it. Consumer rights. I'd paid a deposit. They have to honour the advertised price. Its the law.

You have when you got the confirmation regarding the sale that is a legal document that you have agreed to buy and the price, the only thing that needs checking is the 7-14days cool off period is it for both customer and seller? That could be what could potentislly be the reason they can cancel the sale. But on the other side they should pay you back the deposite plus expenses which you will have to provide evidence ie a wage slip to show your day rate the fuel or mileage from your home to the dealer and it will be at the rate of 40p/mile

If the vehicle's being financed through PCP it'll be the property of the lender I think. In which case, can the finance company take up the dispute?

Many years ago I left a deposit on a used van at an independent dealer and was going to collect it and pay in full 4 days later. That Saturday came. Taxi to the dealer 25 miles away. Walked in to pay the rest and drive home in my van. "Oh sorry mate my daughter sold that van 2 days ago it's gone". So apart from getting my deposit back I got next to no apologies or money to even cover the taxi fare. Not even a bloody lift back home. He did try to sell me a completely different van , so I told him where he could shove that. The dealer has since closed.

Why would anyone want a Land Rover? Especially an old one 😂

I don’t know much but it’s definitely false advertising, I personally think you had a lucky escape really, it was a good cash price but doesn’t seem a good finance deal.

Good review 👍

Why do certain people insist on driving with one hand?? It's dangerous.

I was under the impression that a deal with a cash deposit, once signed is only 100% binding when it’s a cash sale… I’m with the dealer, it’s not sold till it’s paid for and as a finance agreement is not signed or paid into the dealer bank account, and a very small deposit paid in relation to the selling price, I’d just refund you your deposit and your expenses and say human error, pretty sure they can do that..

They just need to learn from this £9000 mistake and honour their agreement😂😂. Really glad to see you’re not letting them get away with it. Please update when you can.

Same thing happened to a friend. He did end up getting the car. He only had to threaten them with legal action.

Couple of tips: 1) if a deal sounds too good to be true, it probably is. 2) Have your left arm removed as you clearly don’t need it for driving! 🙄

If the situation were reversed, and it was you that sought to cancel the agreement you would quickly find you were not able to do so. Both parties signed a contract, which I assume is a contract of sale. So as far as I can see they are in breach of contract

@BuySellCars TV Is that breach of contract?

I think when supermarkets have priced things incorrectly they give it to the customer at the lower price, but packet of tomatoes vs £9k loss on a car is a world of difference. Personally I do not think you will get the car, much better of getting a decent reimbursement an go for that legally or discuss directly with the general manager. Years ago I was buying a year old bmw and the mileage was very low at 3k and I thought was a typing error as the car was cheap. But that deal went through for me. Anyway good luck and provide a updated video