Hi, have you been using cloud sync on your last phone? If yes, then the only thing you have to do is go to the settings, backup, turn on your cloud sync and the code should be restored to your device.

@@2FAS unfortunately not

i have same problem with discord

@@2FAS Hey I also lost Discord. i had Drive turned off, so some stuff got saved from my last phone. Where do I find codes in folders?

it's so easy to lose your account with them it's not even funny. i happened to wipe my authenticator app and they act like they cant do anything. obviously they're leaving troubled users shorthanded

That's a very good practice. Better to be extra safe than to lose everything.

You can easily restore everything with a cloud or manual backup. For cloud you need to be connected to the same account on the new device and enable the cloud backup option. Everything will get restored. As for manual, you can export a file from your old phone and import it on your new one.

Since Android and iOS phones use different backup systems that's google drive and iCloud, then the only thing you can do is contact the support teams of the app that you enabled 2FA on and ask them to turn it off.

That is a valid worry. That's why there is an option to create a manual backup of the codes, and you'll be able to store this backup whenever you want and deem secure.

If you'd like to, you can send us a donation for future development. It will help us immensely, and we'd be very grateful! 😊

Well... if you forgot your password, then we can't do anything, unfortunately. We can't "hack" it since it's exactly against what our app protects against.

If you have the data (all the codes) stored on your phone, then you can safely reset the backup password. Never delete the codes because it will lock you out of the services.

Sorry to hear that. Have you written to the Discord support team and asked them to disable 2FA on your account because you lost your phone?

Hope you manage to fix it somehow

Same issue did you get it fixed I mean get the key for the 2fas app

If you didnt backup your codes in any way, you can try contacting each service's support.

Have you been using cloud backup before you deleted the app?

Have you been using backup?

@@2FAS Nope, unfortunately I wasn't.

@@akshayaileni5258 Then the only thing you can do is contact the services and ask them to disable the 2FA. Please do a backup for the future to avoid such situations.

@@2FAS how do I cantact the service please?

The easiest way to get everything back is to quickly log in to the same Google Account on another Android phone and turn on backup there to restore all the codes. After that, export the codes manually in 2FAS Backup -> Export, and transfer the file to your iPhone. Then you'll be able to import everything in the same place.

What exactly happened?

You're welcome! 😊

Sorry to hear that, hope you will secure all your account now to avoid anything possible in the future. Good luck!

Thank you all the best❤️

You should export the backup to an external file and then follow this video's instructions: kzfaq.info/get/bejne/o6mgnbxykuCuZIU.html from 2:09.

Did you check if it's in the trash? Because if the token is deleted, it goes there.

Yes, if you remember the password that you set up while creating a manual copy, then you'll be able to access the codes on other devices after importing the said file.

You only get them once, so they can't change. Also, please use backup to avoid any unpleasant situations in the future.

kzfaq.info/get/bejne/o6mgnbxykuCuZIU.html Everything you need is in this video.

That's why you should've use the 2FAS app with the Backup option on :) Now, all we can suggest you is to contact each service and ask them how can you get your accounts back without 2FA tokens.

Did you figure it out in the end?

@@2FAS I’m going to have to take your advice and contact each website. I’ve been procrastinating. Ughhhh!!

Sorry to hear that. We wish you good luck and hope that you'll be able to restore everything. If you'll have any questions or require help, don't hesitate to ask! 😊

@@2FAS please i mistakenly deleted my hotbit authenticator code, i have being trying to login since but they're requesting for my authenticator code which i cannot recover again,i don't know if there's any other way to recover my account back?

You can choose to get sent a code to your phone number connected to iCloud. You’ll be able to log in with it without a problem.

Thanks

the hacker would have to break into your Google Drive/iCloud account by figuring out that first and then they would have to break into the 2FAS password you put on the backup so technically its double protected so technically not impossible but somewhat unlikely

As Matt said, it's as safe as possible, + it secures you from losing access to the accounts when you lose your phone, reset it or uninstall the app.

Could you tell me what exactly happened?

@@2FAS sir am I to message cybhertrustech ?

No, these are paid promotion bots. Now tell me what's the issue.

@@2FAS pls read the above comment sir

If you need to turn off 2FA on any service, then you need to log in to that service, locate the 2FA options and manually turn it off. Remember, don't delete any services in the app before disabling 2FA because that will block you out of this account.

If you haven't backed up anything, you have to write to the support team of the service and ask them to turn 2FA off on your account.

@@2FAS alright

Happy to help!

If you haven't backed up anything, then the only thing you can do is write to all the services and ask them to turn off 2FA on your account.

@@2FAS worked easier then i thought all i needed was serial number gmail and user name thanks

And what did you do if I might know?

What happened exactly? Please explain the situation in more detail.

If you don't have any backups (including cloud backup) then you have to contact the discord support team, explain the situation to them and ask to turn off 2fa temporarily on your account.

@2FAS App like I said, I've submitted multiple tickets but haven't gotten back a helpful email from their side yet.

We can't do anything from our side unfortunately, we can't "hack" into it or access your backup codes since you know we don't have access to that data and it would be exactly against everything that 2FAS stands for.

@@2FAS that's fine, I'll keep trying different ways to get back in my account. Thanks for responding!

Good luck!

If you had turned the backup on your broken phone, then simply follow the steps from the video and turn it back on, on your new phone. If you didn't have it, then write to Facebook support and ask them to turn off 2 Factor-Authentication on your account.

All you can do now is to try reaching out to every service and ask them to turn off 2FA on your account. And next time use 2FAS app with 2FAS backup options :)

Hi there! The first and most important thing is that you can restore everything with what you have right now. Even if you lose or break your phone, after you log in to the same Google account on the new one, all the codes will be restored when you turn on the backup (you can also import them manually from the file you created). As for the backup codes, they are issued by the services such as Discord in case you lose your 2FA app and codes, and need to log in (and you're safe from that). Each service has their own backup codes that you have to store on your own on your PC for example. We don't issue those backup codes because they are specific to each service. Hope it helped resolve the worry a little bit 😁

Then you have to contact Authy.

If you have no way of restoring everything, then you should contact the support teams of the services you want to get access to. They can help you restore your account.

@@2FAS is it possible be to get codes to my number if I remove accounts from authy

@@2FAS or if I delete my authy account

We're already working on it and have some plans, so you can expect some news about it in the future... but probably a distant future 😉

If you only deleted it from the list, then it's safely stored in Settings --> Trash. You can restore it from there.

You can contact us and other 2FAS experts on our Discord channel. You can join it through our main page: 2fas.com/ and click the Discord icon at the bottom.

We're sorry to hear that. None of the services you lost access to, can disable 2FA temporarily?

@@2FAS nope

Without any kind of backup, you only can contact the Facebook customer service, explain the situation and ask them to help you with retrieval of your account.

@@2FAS the main issue is that my FB profile name and data is not same on my id card or passport so what can I do any help plzzz

That shouldn't be an issue when it comes to FB support since the accounts operate based on your mail and or phone number. So use those to contact their support. 2FA also doesn't take your personal data into consideration so it will never be an issue here also.

If you haven't backed up anything, then, unfortunately, there is nothing we can do. We don't store your data for privacy reasons. You must write to the services you have 2FA enabled on and ask them to turn it off.

@@2FAS fixing the phone then

Have you used the Google Drive/iCloud backup?

Did you use the Google drive/iCloud backup? If not, and you also have't exported the file with your codes, then the only thing you can do is write to the support teams of the services and ask them to temporarily disable 2fa on your account.

@@2FAS Yes sir, I didn't. So how should I contact them? But it seems some people comment that the support team may not reply due to huge complaints

But it's still the only way to contact them, through the support mail.

To what service exactly?

Unfortunately, we can't do anything from our side. Just keep trying with the Pin. Are you on Android or iOS?

Yes you can't open the backup file on a PC because it's stored in a private folder accessible only by the phone app (to make it as secure as possible), and the app is not on a PC. Also, if it were accessible on a PC, it could be accessed by hackers.

Honestly, we don't know, ask Authy :) In the future choose a better 2FA app, like, maybe 2FAS App 🙂

You can do it manually via a file transfer. Export it from your device and import it on another. But yes it would overwrite the existing accounts.

@@2FAS Thank you. That is what I assumed and sadly will not it work for us. Please consider a centralized cloud backup for folks who need this across platforms in the future.

Login to the service, use you backup codes to complete your login and then turn off your 2FA and turn it back on. You'll get you new private key and new backup codes. Bravo for saving your backup codes!!!

We can't help you with that, unfortunately. We don't have power over your security. And us having access to your app would be precisely against what we stand for.

Yup! iCloud is well secured, you can safely store your backup there 🙂

Yes, if everything is connected correctly and you don't allow anyone to see the codes on your phone, it is as unhackable as possible.

Could you tell us what happened exactly? And be warned that We might not be able to directly help you with the problem since it's related to Google Authenticator not our app (2FAS)

@@2FAS I deleted everything on my phone, and when I logged into my Gmail account, they send a code to my phone that consists of 6 numbers. I enter 6 numbers, and when I log in, they send the code to the account that I lost.

You should probably contact official Google Auth support with the problem, because it's strictly related to their app and only they can help you.

Backup codes are for specific services and are provided by them. So if they still issue them, then they are still a thing. As for our app, if you have the manual backup then you have nothing to worry about. Just remember to update it whenever you add new services 😉

@@2FAS Ah yes. Good point. If I add services I should send new backup file to PC ^^ and yeah I noticed now that some services give back up codes, not all. Either way I have some backups now + the cloud sync. So its all set up well now :)

Yes, if you connect to the same google account all the codes will be back.

If you'd like to synchronize iOS and Android via cloud, unfortunately, it's not possible as they use two different cloud systems. You can synchronize them manually by exporting a file from one device and importing it on the second one. This way, you'll have the same codes on both devices, with the caveat that you'll have to manually synchronize them every time you add a new code on one of the devices.

@@2FAS muchas gracias por la pronta respuesta amigos. Fue lo primero que intenté hacer, exportar de Android a Drive. Cuando intento recuperar el archivo desde iOS ingresando a la misma cuenta me indica que no reconoce el archivo. Que estaré haciendo mal?

The manual export is not connected to Google or iCloud so the issue probably lies there. Go to Settings -> 2FAS Backup and in the middle of the page there will be an export button, click it. To make it easier don't set up a password and click "Exportar a un archivo" send this file to your other phone and store it in documents. Then click import, find the file and you'll be able to import it. That's the whole process! 😁

@@2FAS Gracias amigos, una total maravilla! Ese era mi error y ya lo hice tal como me indicaste y funciona a la perfección. Me encanta la aplicación. La exportación con la contraseña funcionó muy bien. Mi aplicación favorita de autenticación. La he configurado con todas mis cuentas. Gracias por haber desarrollado esta fantástica aplicación.

Happy to help 😁

And how did you lose it? Could you provide any details, so that we can help you?

Few questions before we can try to help you: did you use 2FAS app for your 2FA on google? What phona are you using?

@@2FAS Gmail, Samsung

If you didn't do a backup of the codes and the service you lost access to doesn't cooperate with you, then there is nothing we can do, unfortunately. That's why having cloud backup is so important when it comes to 2FA apps.

Contact Trent codes if you need assistance

Of course! Each user gets his own dedicated private key and backup codes.

Sorry to hear that :( The only option is to try to contact Facebook. Please consider using the 2FAS application instead of Google Authenticator. 2FAS has backup options and a trash bin for such situations.