How to reset Multifactor Authentication in Microsoft 365 when users lose their phones

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How to reset Multifactor Authentication in Microsoft 365 when users lose their phones

Рет қаралды 113,436

Күн бұрын

This video will show you how to reset Multifactor Authentication in Microsoft 365. This is what the administrator will need to do so users can regain access to their Microsoft 365 account.
In other words: "What to do when users can't access MFA or 2-step verification in Microsoft 365"
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Пікірлер: 201

@millionarenurse 2 ай бұрын

Amazing! Worked. Thanks so much!

@itwithcarlos 2 ай бұрын

Glad it helped! thank you.

@jpVari 10 ай бұрын

glad to know there's a way, I really hope they don't get mad at me at work for needing this done. my phone stopped working completely and I don't know remember my password so I'm locked out from both ends.

@itwithcarlos 10 ай бұрын

Your MS 365 administrator is able to reset your password and/or your MFA with no issues. This could happen to anyone. Thanks

@jpVari 10 ай бұрын

@@itwithcarlos thanks for the reassurance!

@RobinBerry-ws3gp 9 ай бұрын

I lost my phone and it's an iPhone attached to my work account and I have no idea how to get this burner phone an Android to do anything that I needed to do until I can put a claim in for the iPhone tomorrow I don't even think I should do a thing but I need to communicate with them

@user-ez6rj1ch7u Жыл бұрын

Thank you for this video! this was helpful!

@itwithcarlos 11 ай бұрын

I'm so glad! Thank you.

@user-bb8xu8qe8z 8 ай бұрын

Great video, thank you!

@itwithcarlos 8 ай бұрын

Glad you liked it! thank you.

@suhelahmed3999 3 ай бұрын

Thank you so much for this video, It was very helpful 🤩

@itwithcarlos 3 ай бұрын

Glad it was helpful! thank you.

@carfashion7282 28 күн бұрын

I have the email alternate option but it just shows two options related to authentication not provided the email option. And am not a admin its my student university portal. What i can do next

@itwithcarlos 25 күн бұрын

In this case, you will need to contact the admin / support at the university. Thank you.

@grogru2205 6 ай бұрын

Thanks thanks so much this saves our lives 😊

@itwithcarlos 6 ай бұрын

Happy to help, thank you.

@Felix-bj1in Ай бұрын

Thank you!

@itwithcarlos Ай бұрын

I am glad you liked it, thank you.

@Fijiannnn 8 ай бұрын

Thanks a lot!!

@itwithcarlos 8 ай бұрын

You're welcome! and thank you for your comment. Have a nice weekend!

@mangaldasgaonkar568 27 күн бұрын

Sir Recently, I encountered an issue with my Microsoft work email. I was logged out due to some problem, and when I tried to sign back in, I was asked to enter the code displayed in the Microsoft Authenticator app on my mobile device. However, the Microsoft Authenticator app also asked for the same code, creating a frustrating loop. How to fix it? 😢

@itwithcarlos 23 күн бұрын

If you are the only admin of your MS 365 subscription, then you may need to contact MS support and ask to reset MFA for your account. Thank you.

@thomaskundi 10 ай бұрын

Thank you very much!

@itwithcarlos 10 ай бұрын

You're welcome! and thank you.

@himanshumittal1695 Жыл бұрын

Great, It was very useful..

@itwithcarlos Жыл бұрын

Glad to hear that! Thank you.

@dlamini.snakhokonke 4 ай бұрын

Thank you, very helpful sir 😊

@itwithcarlos 4 ай бұрын

So nice of you, thank you!

@Themukulrathore_ 8 ай бұрын

Thanks mate, you have been a great support 🎉.

@itwithcarlos 8 ай бұрын

Happy to help, thank you!

@blondinbatusha7120 10 ай бұрын

Very nice touch Sir! I’m just wondering… Would this work for guest users in an organization?

@itwithcarlos 10 ай бұрын

I haven't tested, but if the guess user is registered within MS Azure (Identity) in your MS 365 tenant, then it should work as well. Thank you!

@shannamehlbaum3647 4 ай бұрын

Thank you, this video was so helpful!

@itwithcarlos 4 ай бұрын

Glad it was helpful! Thank you.

@igormonteiro2203 10 ай бұрын

thanks my friend, you helps a lot

@itwithcarlos 10 ай бұрын

Glad to hear that, thank you!

@richardpolanco594 8 ай бұрын

Thank you so much...

@itwithcarlos 8 ай бұрын

So nice of you, thank you.

@popinash Жыл бұрын

Excellent Guide line Great Job

@itwithcarlos Жыл бұрын

I am glad you like it, thank you!

@garcel1251 Жыл бұрын

@@itwithcarlosHello I really need some help assistants if willing…. I recently started my new buisness I had my buisness domain on my cell phone (no back ups) Phone malfunctioned Apple sent me another phone, however now I can’t get into my account because even though I know my email address and password it is connected to a authenticater …. I have been dealing with this for a week now. Everything with Microsoft I am convinced is designed to be a loop, I can’t get into account with out Authenticator access, I can’t chat with support with out signing in, and the only phone line that you can get a live person on with Microsoft is there marketing department (so they can sale you more things) other than that it’s all A.I. that hangs up on you …. Is there anything you can suggest for assistance?

@mennardreijzgonzaga9354 Жыл бұрын

Thank you so much! +1 subscriber

@itwithcarlos Жыл бұрын

I am glad you like it, thank you!

@cwcole 8 ай бұрын

👍Thanks, Carlos! I seem to always forget where to find the MFA reset for the Security Defaults scenario. Microsoft appears to like renaming things (Azure AD to Entra) and moving things around. Your easy to follow and concise video is very helpful. Thanks for taking the time to make this tutorial.

@itwithcarlos 8 ай бұрын

Glad to help! thank you!

@TheUsuariouno 7 ай бұрын

I tried and all worked for me!!!!!

@itwithcarlos 7 ай бұрын

Great! I am glad it helped you. Thanks.

@eshanwijetunge2518 11 ай бұрын

Thank you

@itwithcarlos 11 ай бұрын

You're welcome! and thank you.

@user-hb3xz9bk9c 5 ай бұрын

You clip save my life

@itwithcarlos 5 ай бұрын

I am glad it helped you, thanks

@kanishkaroychowdhury4050 11 ай бұрын

Very good information

@itwithcarlos 11 ай бұрын

So nice of you, thank you!

@mattedwards7666 6 ай бұрын

Awesome video. Thank you, Carlos! This is exactly what i needed to help a user. 🎉

@itwithcarlos 6 ай бұрын

Glad it was helpful! thank you.

@muftitvwaytojannah1062 Жыл бұрын

Thanks for your all excellent videos. could you please Make video or give me any guide line how to "Export Office 365 all users MFA status with PowerShell"?

@itwithcarlos Жыл бұрын

I am glad you like, thank you. In regard to exporting MFA status with PowerShell I might not ne the best person to give instructions, however, I understand that the Get-MsolUser cmdlet will provide such information. Here are also a couple of articles that I hope can help you: lazyadmin.nl/powershell/list-office365-mfa-status-powershell/ www.alitajran.com/export-office-365-users-mfa-status-with-powershell/ Thank you and have a nice day!

@nipunpramuditha1689 8 ай бұрын

In my case, when I am trying to sign in it's asking me to enter the displaying number in my mobile authenticator app. However since I lost my previous mobile, in the new mobile I cannot sign in to the authenticator app. Because from mobile app also asking me to enter the displaying number. I stucked form both the ends. I can't sign in to my Microsoft account from any where. How fix this issue?

@itwithcarlos 8 ай бұрын

if you didn't created the authenticator backup, you will need to ask the MFA reset in the Admin panel. If you are the only admin, then you may need to contact MS support. thank you.

@OnceUponATimeFan1 6 ай бұрын

@@itwithcarlos Do you know how long it takes for someone from MS support to contact back with a response?

@carfashion7282 28 күн бұрын

Have you resolved the issue. Because right now am facing the same problem. Give me the suggestion how i recover my account?

@akazxupp3r 3 ай бұрын

Thank you for this video, it is very helpful but I cannot reset it because I cannot find the admin settings on my account as it is a school account. Do you know how to fix school accounts?

@itwithcarlos 3 ай бұрын

The School subscription should have an Admin user. You need to contact the IT support for the school and they should have access to the admin center. Then, ask them to reset MFA for your specific account. The Admin role is assigned to a specific user. A regular user should not have access to this admin panel. Thank you.

@akazxupp3r 3 ай бұрын

@@itwithcarlos thank you very much

@ProjjalMustafi 10 ай бұрын

How can I approve it if i didn't have my ph !?

@itwithcarlos 10 ай бұрын

If you are the only administrator and don't have a backup of your authenticator, then you will need to contact MS support. Thank you!

@Xxxgamer6 Жыл бұрын

Hello when i try to login they ask for code but i can not give code without log in in app please help

@itwithcarlos Жыл бұрын

Hi, if you can't get the code on your phone and you can't log into MS 365, the other person that can help you is the admin of your MS 365 subscription. If you are the admin, then you will need to contact Microsoft support. Thank you.

@bernardwescott9592 7 ай бұрын

Just What I Need to Know !!! WAY TO GO!!!!

@itwithcarlos 7 ай бұрын

Thank you!

@freespeech8947 Жыл бұрын

Hi I am the admin and only employee. When I would like to login they ask me for the authenticator code. I can't login anywhere ?????? how to reset?????

@itwithcarlos Жыл бұрын

If you are the only administrator and you don't have access to your phone, you may need to contact MS support.

@freespeech8947 Жыл бұрын

My bad I use Google authenticator hahahahah hahaha 🤣 silly huh🥸😩

@AbhinandanJana-mi3nb 11 ай бұрын

Please help me,Same problem.

@freespeech8947 11 ай бұрын

@@AbhinandanJana-mi3nb for me it was like I had google authentication and I forget this. I thought I had Microsoft authenticator.

@AbhinandanJana-mi3nb 11 ай бұрын

@@freespeech8947 OK😅

@taoufikelmiri 6 ай бұрын

If I want to approve it from my phone, should I already have logged in to MS Authenticator with the same email address?

@itwithcarlos 6 ай бұрын

in order to approve from your phone, you need to configure the authenticator app by following the steps when logging in your computer and prompted to configure the authenticator. Hope it make sense! Thank you.

@rajanvlogs0 5 ай бұрын

Hey that's a great video but I have trouble in multi authentication factor while log in school id in Microsoft authenticator can you please help me I am in a big trouble.

@itwithcarlos 5 ай бұрын

You may need to contact the MS 365 administrator and ask to reset MFA for your account (the steps from the video) Thank you

@cr7mohammad361 4 ай бұрын

brother i do not have the account loegged in to my pc and i am only user of it what i do? The recovery options are only related to app I do not have the alternative recovery method

@itwithcarlos 4 ай бұрын

In this case, you will need to contact MS Support, after verification that should be able to reset MFA for your account. Thanks.

@DAMARIES192 5 ай бұрын

When I try to log in Microsoft outlook, it directs me to Microsoft Authenticator app where i have to approve sign in request in Microsoft outlook. Im confused,how can I deal with this?

@itwithcarlos 5 ай бұрын

Outlook should only ask you to approve the login the first time when you are configuring your account. If you don't have your phone where the authorization has to be approved and you are the only administrator, then you may need to contact MS support. Thank you.

@andresvalencia5707 11 ай бұрын

Great content! as a Sys Admin I appreciate the good channels with good knowledge!

@itwithcarlos 11 ай бұрын

I appreciate that! Thank you.

@imdhruvpsingh 8 ай бұрын

Hi, I was using my previous Organization credentials for Microsoft Authentication and now I have left the organisation. I was able to use authenticator without issue on my previous device but today i bought a new device and now I cannot access the codes to login. Please help!

@itwithcarlos 8 ай бұрын

To use the new device you will need to restore the authenticator backup from your previous device. You should have created the backup first. kzfaq.info/get/bejne/bJlkZpNoxrnHiI0.html

@umerrashid6655 17 күн бұрын

I don't have an admin account and i don't really know who has it either. what do i do about that?

@itwithcarlos 16 күн бұрын

Be aware that the admin account is part of a Microsoft 365 Business or School subscription. In this is your case or even for a Microsoft personal account, you may need to contact Microsoft support to request a MFA reset for your account.

@raajithachikatimarla4930 4 ай бұрын

What to do if i didn't back up my Microsoft authenticator app in my old mobile and it asking authentication in authentication app to login in new mobile Don't know what to do Please reply Thanks in advance

@raajithachikatimarla4930 4 ай бұрын

When use different ways it is showing code send to outlook mobile app Then if I try to login to outlook mobile app then also it asking authentication from Microsoft authentication app And also I don't have Microsoft 365 app If I try to install and login again it asking authentication😢😢

@itwithcarlos 4 ай бұрын

If you have MS 365 Business and you are the only administrator, then you will need to contact MS support. If there is another administrator, then he/she will need to access the admin center and reset MFA for your account. After resetting MFA you will be able to configure your phone again. Hope this helps. Thank you.

@MuhammadRamzan-gi2yh 4 ай бұрын

I am not getting my admin option in my microsoft account ???

@itwithcarlos 4 ай бұрын

Hi Muhammad, there are two possible options why you can't access the admin panel, 1. Your MS 365 account is not a Business subscription or 2. Your username hasn't been assigned the admin role. Thank you for your comment.

@joaquimtaveira5139 8 ай бұрын

1:13 How I'll approval on Microsoft authenticator if we're supposing the lost of the phone?

@itwithcarlos 8 ай бұрын

If you are the only admin and if you didn't back up the authenticator app, then you will need to contact Microsoft support.

@helenedahlsveen93 9 ай бұрын

when my computer is supposed to send verification request to my authenticator app, nothing how's up... I can't access anything and I rely on it for my job. I'm so stressed about this

@itwithcarlos 9 ай бұрын

Hi Helen, you could try using the verification code (One-time password code) that appears on your app when you select the account. You can also try the text code that is send to your phone when you select the option "Can't used the authenticator". Hope it helps. Thank you.

@gentulmen4611 3 ай бұрын

how will i approve when i dont have a phone?

@itwithcarlos 3 ай бұрын

If you are the only admin in your MS 365 Business subscription, then you will have to contact MS support to request the MFA reset for your account. Thank you.,

@cr7mohammad361 4 ай бұрын

brother, my account is not logged in to my pc to reset

@itwithcarlos 4 ай бұрын

If it is a MS 365 Business you will need to contact MS Support, after verification they should be able to reset MFA for your account. Thanks.

@jashan2142 8 ай бұрын

hello sir, im having trouble getting access to my college portal which was connected with microsoft authenticator app. i lost my phone and im not getting an verification code on my new phone. please tell me the solution.

@itwithcarlos 8 ай бұрын

In this case, you will need to contact the admin of your MS 365. The admin will be able to follow the steps that are indicated in this video. Once, the MFA is reset, you will be able ton configure your new phone again. Thank you!

@roseskeletonsnowman5814 4 ай бұрын

And if im not an microsoft admin?

@itwithcarlos 4 ай бұрын

If you have MS 365 Business, then the admin is the only one we can reset it. If the admin is the one with this issue, then MS support can help as well. Thanks

@ZindagiKiDaastan 8 ай бұрын

I had online mackup of all the apps in authenticator. i hard reset my phone and i tried to restore and unable it shows no backup i am unable to login Twitter

@itwithcarlos 8 ай бұрын

I am not familiar with other providers and the MFA. If it were the case of a MS 365 Business subscription I would suggest to contact MS support. The only suggestion that comes to my mind in this case is also to contact Twitter support, thank you.

@ZindagiKiDaastan 8 ай бұрын

@@itwithcarlos thanks for your reply sir. I raised a request 3 to 4 times to Twitter but does not work and will try to contact Microsoft for sure

@blessingmavhungu2497 5 ай бұрын

All my devices keep saying Approve request from authenticator app, including my phone. So I can’t even approve. I’m struggling to sign in the my account. What can i do?

@itwithcarlos 5 ай бұрын

If you have the authenticator app configured on your phone, open it, select the account and try to show and use the One-time password code. At the same time, you have to select the option (when logging in in your browser) "I can't use my Microsoft authenticator app right now"

@blessingmavhungu2497 5 ай бұрын

@@itwithcarlos It’s not configured. I can’t even add it because when i try it asks me to approve in the authenticator app and when I’m already using the authenticator app

@itwithcarlos 5 ай бұрын

What you described looked like the authenticator app was configured. If the Authenticator has never been configured, when logging in will prompt to configure it. I mean, if you are asked to approve, it is because someone configured it on a phone. If you are the only administrator, then you will need to contact MS support and request the MFA reset for your account.

@nirajgahukar 9 ай бұрын

I reset my phone and erased the data completely. I did not have backup enabled. Now all accounts are gone from my authenticator app and when I try to access those accounts, it is asking for authentication code. How do I get my old accounts back in this case? Plz help.

@itwithcarlos 9 ай бұрын

Your MS 365 administrator can reset your MFA Setup. If you are the administrator and you don't have a separate admin account, then you will need to contact MS 365 support and go through a verification process, then they will be able to reset it for you. Thank you.

@luftim 11 күн бұрын

but what do you do if you lose all your information on the authenticator app because you bout a new phone? When I try to logg in to my email i need to approve it on my authenticator app, but there is nothing to approve because I have changed phones and the information from the authenticator app form the old phone is lost forever. The new phone does not have it. how do I reset all this?

@itwithcarlos 6 күн бұрын

If you are the only administrator in your MS 365 Business subscription, then you may need to contact MS support and request MFA reset for your account. Thank you.

@luftim 5 күн бұрын

@@itwithcarlos Thank you very much for your reply. I had a deeper problem, because i saw that you can logg in to your e-mail without the need of an authenticator and then reset it inside your e-mail profile. But the deep problem I had was that I could not remember the security answers to my old e-mails so I had to reset those, which are going to take 30 days to do. haha.

@natarestrepo 5 ай бұрын

Could you please help me! I literally can’t access it at all and Microsoft always hang up the phone on me, the Authenticator app asks me for a code and I don’t have one and I can’t access my email anywhere 😢

@itwithcarlos 5 ай бұрын

I am sorry about this. If you have the authenticator backup and you are the only admin, then I am afraid the option is to contact MS support and ask them to reset MFA for your account, thank you.

@davoodazadmanesh5845 6 ай бұрын

Hi Carlos, and give you please tell us when exactly we need to revoke MFA through Azure AD for a specific user for example?

@itwithcarlos 6 ай бұрын

If the user needs to configure the authenticator app on his phone again for any reason, for example if the user has a new phone or maybe removed the app for example. Thanks

@sakku2563 4 ай бұрын

it says dont use personal account for admin and wont let me get admin accesss help

@itwithcarlos 4 ай бұрын

The admin is a user within your MS 365 Business subscription. If you are the only admin and you lost access, then you may need to contact MS support. Thank you.

@cristovaocarvalho7975 Жыл бұрын

Thnks

@itwithcarlos Жыл бұрын

Thank you! I am glad you like it!

@lalitsoni3596 5 ай бұрын

Sir i had reset my phone and lost my authenticator app access and unfortunately i didn't backed-up my acc in that app, now I am unable to access my account please help me out 🙂

@itwithcarlos 5 ай бұрын

If you are the only administrator in MS 365 and none of the alternate authentication methods work, then you you have to contact MS support. If you have another admin, then you can follow the steps from this video. Thanks.

@user-hz5gq6wg8x 7 ай бұрын

Hello Carlos, Thanks for the video ! I change my phone and my PC was stolen. I have a problem, i can't skip the 2FA connetion.. and i hadn't a rescue phone number or email... it's been a month that i'm in this situation. I'm a Freelance.. i can't work on my professionnal account. Please help me !!!

@itwithcarlos 7 ай бұрын

If it is a Microsoft account I can only suggest contacting Microsoft support. They will need to validate your identity and then reset the MFA for you. Thank you.

@Mollory 6 ай бұрын

pourquoi je n'ai pas Admin dans Microsoft 365 ??

@itwithcarlos 6 ай бұрын

Sachez que le centre d'administration est destiné à MS 365 Business et que l'utilisateur doit avoir le rôle d'administrateur. La plupart des utilisateurs n'y ont pas accès. Merci

@sithembelazulu1230 5 ай бұрын

Hi Sir mine has log in issues whenever i try to login to my school account it will ask for approval from Microsoft Authenticator app or code displayed on Microsoft Authenticator app the while i'm logged in on the app. when I click 'sign in another way' they just give me two options 1st option says "Approve a request on my Microsoft Authenticator app" and the 2nd option says "Use verification code" i don't know how my issue be resolved

@itwithcarlos 5 ай бұрын

Did you ever configure the Authenticator App on your phone. If you did, it is expected that your account expect the approval from your phone when logging in. By default the two options are the approval from your phone (authenticator) or use the verification code that is generated every 30 seconds on your authenticator app. If your phone is not configured but it is still waiting for your approval, then you may need to ask the administrator to follow the steps from this video. Hope it helps, thank you.

@carfashion7282 28 күн бұрын

Have you resolved the issue. Because right now am facing the same problem. Give me the suggestion how i recover my account?

@sithembelazulu1230 27 күн бұрын

@@carfashion7282 yes

@user-qj8hd6mx3u Жыл бұрын

Can I access my school account by this method? Please reply..

@itwithcarlos Жыл бұрын

What is explained in this video should work for a Microsoft 365 School account as well. Thank you!

@user-hp7wm4qk4j 8 ай бұрын

What if I can't log in on microsoft because I have to use the authenticator for that too?

@itwithcarlos 8 ай бұрын

If you are the only administrator and you don't have a MS authenticator backup for your phone, then you will need to contact MS support.

@ankudehal5022 3 ай бұрын

How to recover authenticator app pllzz help me my college id doesn't login

@itwithcarlos 3 ай бұрын

Hi, if you are part of a MS 365 for Education subscription, you need to contact the administrator. If you are not able to log in, you may need your admin to reset MFA for your account. This can only be done by the admin or by Microsoft. Thank you.

@subhrajyotisengupta3216 6 ай бұрын

Are you Italian or French? Don't take it in racist way. I just learning those language and your accent is very close to them.

@itwithcarlos 6 ай бұрын

No worries, I am Venezuelan, my native language is Spanish. Thank you!

@TapdConcept 8 ай бұрын

I am the Admin for the account but i lost my mobile pone and can not get approver to sign in. Kindly help me?

@TapdConcept 8 ай бұрын

Even when i try to add my account in Authentication in new phone it still asking for authentication code

@itwithcarlos 8 ай бұрын

If you are the only administrator and if you don't set up the authenticator backup, then you will need to contact MS support.

@itwithcarlos 8 ай бұрын

If you are the only administrator and if you don't set up the authenticator backup, then you will need to contact MS support.

@TapdConcept 8 ай бұрын

Ok send me a link to do that@@itwithcarlos

@nusratazhar04 10 ай бұрын

I only have 1 device and once logged out. And i cant approve bc i got no other devices. How???

@itwithcarlos 10 ай бұрын

Hi, if you created the authenticator backup (with a MS personal account), you could recover it to your new device (within the authenticator app), if not, then you may need to contact MS 365 support. Hope it helps. Thank you.

@Sathish_vizag 6 ай бұрын

if admin lost is it possible to do ?

@itwithcarlos 6 ай бұрын

If the admin lost his phone and there is no alternate method to recover the access, then you may need to call MS support. Thank you.

@alexiecierra 11 ай бұрын

What happened if microsoft authenticator removed your password, I reset my phone to factory setting without cloud backup, and now I can't access to 3 of my email accounts under microsoft authenticator with 2 factor authentication

@itwithcarlos 11 ай бұрын

HI Alex, if you are the only administrator and don't have a cloud backup or alternate phone number for recovery, then you will need to contact Microsoft support to regain the access to your MS 365 account. Thank you.

@Tuiburhehpa 11 ай бұрын

Very critical application..very bad in backup or restore any account...

@alexiecierra 11 ай бұрын

@askitbe1022 Thank you for your help. I am a few weeks away from resetting my security info after waiting 30 days I will no longer use microsoft authenticator. Hope I just get my accounts back.

@Mohammed-lt2jf 7 ай бұрын

1:17 I don't have access to my phone what should I do... I mean I have my phone but it also shows approve your login via the authenticator app. I can't sign in on my phone either. Please help me anyone

@itwithcarlos 7 ай бұрын

If you have access to your phone and the authenticator apps is installed and configured, then you can try to access by using the One-time password code. It will be displayed when you tab on your account that is configured in the app. You will need to respond by clicking on "I can't use my authenticator app". Hope it helps

@Mohammed-lt2jf 7 ай бұрын

@@itwithcarlos thanks for quick reply sir, I've tried clicking the option " I can't use my authenticator app " but it just shows two options on the next page ... 1. Approve sign on the authenticator app 2. Send a code to the authenticator app There's no option to send a code to the registered email or mobile number. I'm stuck now what should I do 😔

@robertmartey5311 8 ай бұрын

Hello Sire, Please what if the administrator misplace his phone and is unable to log in into his account

@itwithcarlos 8 ай бұрын

It the admin didn't configure/create a authenticator backup, and there is no other admin, then the administrator will need to contact Microsoft support to regain access. Thank you.

@robertmartey5311 8 ай бұрын

@@itwithcarlos Thank you very much sire, I have contacted the other admin to assist. I’m so grateful 👍

@itwithcarlos 8 ай бұрын

Thank you for the feedback@@robertmartey5311

@thisismoin 9 ай бұрын

Hello sir. My phone is broken and i forget the password too. Can't i login again?

@itwithcarlos 9 ай бұрын

You are facing two issues. 1 Password recovery and 2 MFA challenge. If you are an admin in MS 365, you can try to reset your own password. It might require MFA, if it does, then you will need to contact MS support. If there is another admin in your MS 365 tenant, then you can apply what is described in the video. Hope it helps somehow. thanks

@AbhiShek-me3yb 8 ай бұрын

if i don't have any device logged in , in this case how can i authenticate

@itwithcarlos 8 ай бұрын

If you are the only administrator, then you may need to contact MS support.

@AbhiShek-me3yb 8 ай бұрын

@@itwithcarlos thanks

@mohamannour2310 Жыл бұрын

Hi. Thanks for the video. And how procces if its the admin phone who is unavailable

@itwithcarlos Жыл бұрын

If the phone is not available, you will need to create/have an alternate admin user that can reset the MFA settings for the user that lost his/her phone. You can also add an alternate phone (for recovery) so you can use it in case your lose the main phone. It needs to be done before your lose access to your phone. If it is not the case and you don't other admin user, then you will need to contact MS support and go through a verification process. Thanks.

@prettybaby80 10 ай бұрын

I haven’t lost my phone, I’m just not getting the texts . Is there a way to fix this ?

@itwithcarlos 9 ай бұрын

If you have a MS 365 Business account, I suggest to ask the administrator to reset MFA for your account. Thank you

@prettybaby80 9 ай бұрын

@@itwithcarlos will do . Thank you. I have a ticket now for this issue

@Opinion_ES 9 ай бұрын

Ajá pero y si el administrador pierde el la cuenta del Microsoft Authenticator?

@itwithcarlos 9 ай бұрын

Si no hay otro administrador, entonces el administrador tendra que contactar a MS support y solocitar el reinicio del MFA para su cuenta. Saludos y gracias.

@rafsa.n.n 7 ай бұрын

I can't access the admin acc itself :')

@itwithcarlos 7 ай бұрын

If you are the only admin for your MS 365 subscription, then you may need to contact MS support. They will verify you and assist you to reset the MFA for you.

@irwingca 9 ай бұрын

How do i get rid of phone app?

@itwithcarlos 9 ай бұрын

I guess you are referring to MFA, correct? You need to disable "Security Defaults" within your MS 365 admin center. It is located within the Identity (Active directory) admin center. You need to search for "Tenant Properties"