With high customer expectations and high case volume, increasing agent productivity is top of mind for every service leader. The key? Automation. Automation can help support teams reduce costs, decrease case resolution times, and provide a more seamless customer experience. On this episode of Salesforce on Salesforce, we share how our support team uses automation to increase agent productivity so they can spend time doing what they do best: building customer relationships.
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00:00 - Introduction to Salesforce on Salesforce
01:01 - The Agent Experience
02:05 - Tip #1 Automate how you route cases
03:27 - Tip #2 Reduce Manual Processes
05:18 - Tip #3 Bring in the right experts at the right time
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About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments - including marketing, sales, commerce, and service - a single, shared view of every customer.