(4/7) Salesforce Admin Exam: Service & Support Applications

Рет қаралды 11,521

Күн бұрын

Welcome to our comprehensive guide to the Service & Support Applications section of the Salesforce Admin Exam! If you're aiming to become a certified Salesforce Administrator or simply looking to enhance your skills, this video is an essential resource for you.
Let's talk through this portion of the Salesforce Admin Exam, providing you with step-by-step instructions and demos on how to set up support processes, case assignment rules, case escalation rules, and how cases can be created. Whether you're a beginner starting your Salesforce journey or an experienced professional aiming to refresh your knowledge, this video has got you covered.
We will walk you through each topic, ensuring you have a solid understanding of the key concepts, best practices, and configuration techniques required to excel in the exam.
⏱️⏱️Time Stamps⏱️⏱️
00:00 - Intro
00:18 - Bullet #1: Case Management, Case Assignment Rules, Queues
11:59 - Bullet #2: Support Process, Email-to-Case, Auto-Response Rules, Case Escalation Rules
26:37 - Conclusion
7-Part Series to Admin Exam: • Salesforce Admin Certi...
BEST Practice Tests: focusonforce.com/admin-study-...
Focus on Force Admin Study Guide: focusonforce.com/administrato...
Exam Guide: trailhead.salesforce.com/help...
Trailmix: trailhead.salesforce.com/user...
Service Cloud for Lightning Experience: trailhead.salesforce.com/cont...
Case Escalation: trailhead.salesforce.com/cont...
Support Processes: trailhead.salesforce.com/cont...

Пікірлер: 27

@salesforcenow Жыл бұрын

View all videos for this series: kzfaq.info/sun/PL172fFLnzQLD13rt5oSVsVjWH-u4T9ANF BEST Practice Tests: focusonforce.com/admin-study-guide/?ref=201284 Focus on Force Admin Study Guide: focusonforce.com/administrator-certification-study-guide/?ref=201284

@jake1595 Жыл бұрын

LOVING these videos. Getting ready for exam, these are so informational!

@salesforcenow Жыл бұрын

Glad to hear they are helpful! Let me know how it goes for you

@PuspaMVlogs 9 ай бұрын

Very informative and very nice skill of teaching

@timilehin_samson Жыл бұрын

Finally Part 4 is here.... Thanks for all you do Ryan.❤

@salesforcenow Жыл бұрын

Thanks for the support!

@ZombiesOnYourLawn66 10 ай бұрын

Thanks Ryan! Your guides are really great at helping grasp and review these topics after long sessions of studying FoF material.

@salesforcenow 10 ай бұрын

Thanks for the feedback!

@ar-fd2ib Ай бұрын

Organized content, appreciated.

@enyukay 9 ай бұрын

Thanks Ryan! Great series, extremely helpful!

@salesforcenow 9 ай бұрын

Good luck with your studies!

@NgangJoe Ай бұрын

i love what you doing sir it's really helping

@salesforcenow Ай бұрын

Great! Good luck studying.

@premiumdealsuk.9199 8 ай бұрын

Thank you so much for your amazing Salesforce tutorials! Your dedication and expertise shine through in every video. I've learned a lot from your free content, and I'm truly grateful for your generosity in sharing your knowledge. Love u man!

@salesforcenow 8 ай бұрын

You're very welcome!

@gn2820 11 ай бұрын

Great job. Thanks for the support

@salesforcenow 11 ай бұрын

Sure thing! Good luck on your test

@ngant9506 8 ай бұрын

Thank you for making these wonderful videos. I am preparing for my exam and these videos are lifesavers. You are such a great instructor!

@salesforcenow 8 ай бұрын

Thanks for the kind words!

@williamricketts7512 9 ай бұрын

Thank you Ryan! I cant emphasise enough how helpful this is. It is an integral part of of my exam prep presently, really helping clarify things after much time spent doing Trailblazer. I really appreciate how clear, thorough, and well thought out your communication and delivery is. W

@salesforcenow 9 ай бұрын

Thank you for the kind words! Let me know if there's anything else I can help clarify!

@fernandosr2001 8 ай бұрын

Thank you, Ryan, for your amazing job. You’ve done an excellent job here. I can't thank you enough for this series of videos. Now I can go through Trailblazer with much more confidence once the concepts of the test are well explained. Also, as English is not my first language, it is very important to have someone like you as a teacher. Your English is super clear and easy to understand. Keep up the good work. You are great at it!!

@salesforcenow 8 ай бұрын

Thanks for your kind words! Best of luck as you continue to learn and I'm glad that this series has helped. Let me know if you have any further questions!