6 Easy Ways to Boost Customer Loyalty and Retain Customers

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Күн бұрын

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Customer Retention 101: How To Increase The Lifetime Value Of A Customer
We've all heard it repeated - it's more cost-effective to encourage repeat purchases from existing customers than it is to acquire new ones. This adage holds particularly true for many businesses, especially in the competitive world of ecommerce, where the cost of clicks and conversions seems to be perpetually on the rise.
But when was the last time you actively pursued strategies to re-engage your customers, to entice them back for more? If your post-sale marketing efforts towards current customers have been minimal or non-existent, now is the ideal time to formulate a solid, integrated strategy for customer retention.
In this video, we'll take a deep dive into the art of customer retention. We'll explore effective strategies and practical steps you can take to increase the lifetime value of your customers, ensuring your business not only survives but flourishes in the bustling ecommerce marketplace.
Here is what we’ll cover in this video:
00:00 Intro
02:06 Why is Customer Retention so Important?
03:24 Who Should Be Focusing on Retention?
04:03 When Should You Focus on Retention?
05:50 How to Boost Customer Retention
10:34 How to Measure Customer Retention
#CustomerRetention
#Ecommerce
#CustomerValue
#RetentionStrategies
#DigitalMarketing
#CustomerLoyalty
#BusinessGrowth
#OnlineSales
#MarketingStrategy
#CustomerEngagement

Пікірлер: 49

@learnwithshopify Жыл бұрын

🟢 Sign up for the FREE First Day to First Sale Shopify course bit.ly/3oAGmj9

@YoLyrick 3 жыл бұрын

Stellar info. Incorporated many of these things over the last seven months and have seen several sales a day and many repeating customers following the release cadence of new products and email trigger automation. (Customer relationship building).

@RihabSeb 3 жыл бұрын

Retaining customers is an essential strategy for any business success especially for people who are looking to create a sustainable eCommerce business that can live for years! It is not only cheaper to make an old customer buy from you compared to gaining a new customer, it is only way easier! ( assuming you offer good products and after-sale services). Shorty said, your customers are your most valuable assets... Work on keeping them and enriching your connection with them!)

@SusanB16 3 жыл бұрын

Loved this so much! Thank you for the tips 😁

@shafiraramadhani4503 2 жыл бұрын

Thank you for the tips! Very useful. Nice delivery indeed.

@himanshusaini8585 3 жыл бұрын

Your dressing sense is way more good than 99% of Hollywood actresses ✔💯

@Smurfis Жыл бұрын

Better than

@ambee2151 3 жыл бұрын

Thank you for the tips!

@josedt73 6 ай бұрын

Hi Michelle, I love all your advices.

@MohdReezamMohamed 3 жыл бұрын

Hi Michelle, great contents thanks a lot

@arkiou1992 3 жыл бұрын

Great video. Thanks

@ahmaduthman-sn1eq Жыл бұрын

Great content Michelle ✨

@RRVSR Жыл бұрын

Well explained and all points you mentioned do work to run a business successfully.

@glebabramov6576 2 жыл бұрын

Amazing!!!

@Hey-zr4ql 3 жыл бұрын

Shopify always blessing us with these videos dw watch out the next big brand is coming😏😏👀🙏🙏💗

@mohamedqasim7624 2 жыл бұрын

you deserve every thumbs up

@justforentertainment3383 3 жыл бұрын

Thank You ❤️

@rajudesai3069 Жыл бұрын

Thanks you so much very good

@srushtimanagementservices8812 Жыл бұрын

AWESOME , REALLY USEFUL

@learnwithshopify Жыл бұрын

We're glad you found the video helpful! Let us know if you have any questions we can help with.

@codishaa Жыл бұрын

Every business needs to have a customer retention program

@vasrajasekar Жыл бұрын

Cute Explanation just like you!

@rvinfinity37 2 жыл бұрын

Love u mam. U r really awesome in all sense.

@aasiralikhan7205 2 жыл бұрын

Amazingly explained, great speaking skills! Thanks

@learnwithshopify 2 жыл бұрын

Thank you, Aasir!

@learnwithshopify Жыл бұрын

Hey guys, please note that the free trial is now 3 days, after which it will cost only 1$/month for the following 3 months!

@nitichadha6988 Жыл бұрын

Strategy maintaining relationship reach goal values more save money make money acquisition strong retention strategy attraction add value nurturing existing grow healthy average value.

@cooktan5665 Жыл бұрын

i think this position is hard for a beginner like me. thank you for sharing.

@learnwithshopify Жыл бұрын

Hi there, Natz. What specific things do you think make customer retention difficult for you? We'd love to chat with you about your thoughts, and see if we can provide you with any help in making things easier.

@HaHa-gl9zn 3 ай бұрын

May i ask resource of the information at 6:23 pleaseeeeeeee

@jabeztadesse 13 күн бұрын

Perfect Teeth ... oh and cool video!

@h.k3260 8 ай бұрын

What matrix is she refering to at 3:38?

@scrappegal 2 жыл бұрын

But HOW to get these automations in place? :O

@tommytuomaala9087 2 жыл бұрын

designers sell their handycraft. automatisation is good for sustaineability and customer loyalty. sometimes prototype sales is price sensitive. othetimes price insensitivity is gained by brand value. handycraft is non automiseable craft why unique products can not gain a next customer and every customer is new.

@happycandy7519 Жыл бұрын

to many online scammers for dishing out refunds when there was nothing wrong in the first place

@alexlomov6474 Жыл бұрын

Straight to the point, please... stop those 5-minute introductions followed by a sponsor and then another 2 minutes of filler before actually giving a tip or two. Super low value...

@MyBathBakery 2 ай бұрын

🙏🏽 OMG YEASSS! I always leave those channels 🏃‍♀️

@user-vb6uo2ie3u 9 ай бұрын

What is unique customer means ini here ?

@learnwithshopify 9 ай бұрын

Great question! Here a unique customer is one individual who has made purchases on your website, regardless of how many times.

@user-vb6uo2ie3u 9 ай бұрын

⁠⁠@@learnwithshopify so what's the difference with customers that purchased more than once ?

@learnwithshopify 9 ай бұрын

Customers that purchased more than once term is quite self-explanatory - it refers to number of people that bought multiple times from your store. In this case is used as a part of the formula to calculate your Repeat Customer Rate as explained in the video. If you're using Shopify, this report is already automatically done for you in your admin Analytics section.

@user-vb6uo2ie3u 9 ай бұрын

@@learnwithshopify So what if I don't have an online shop? how to calculate unique customers ?

@learnwithshopify 9 ай бұрын

We can only really speak for the Shopify platform here, Christine. However, this article from our blog might be interesting to you: shopify.link/ad6D.