6 Tips For Improving Your Customer Service Skills

6 Tips For Improving Your Customer Service Skills | Indeed Career Tips

Рет қаралды 113,434

Жыл бұрын

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Effective customer service is vital to any successful company. Active listening, empathy, and problem-solving skills are the foundation of good customer service. We’re breaking down the basics of customer service. Whether you’re a novice customer service rep or you’ve been in the field for years, you’ll be solving problems and wowing your manager in no time.
Looking to advance your career? Let our original Courses by Indeed series be your go-to guide for developing work-related skills that will help you stand out.
00:00 Introduction
00:40 Customer service for beginners
01:13 Lesson 1: Practice active listening
02:50 Lesson 2: Lead with empathy
03:32 Lesson 3: Focus on problem-solving
04:29 Lesson 4: Communicate clearly
05:24 Lesson 5: Follow internal procedures
06:20 Lesson 6: Know your company’s products & services
06:50 Improving customer service skills
Want to get insight into the day in the life of a customer service rep? Check out this video: kzfaq.info/get/bejne/edh2iNubr93Dc40.html
Click here for more courses to level up your career: kzfaq.info/sun/PL6qIzGkkiXFEzWqldP9rGSi6pp1VGDl-1
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Read 11 Ways to Deliver Excellent Customer Service: go.indeed.com/XYPRNK
#customerserviceskills #careercourse #Indeed

Пікірлер: 33

@Indeed Жыл бұрын

Did you find this video helpful? Let us know in the comments below! If you enjoyed this episode and need more tips, check out our career tips playlist here!: kzfaq.info/sun/PL6qIzGkkiXFEeNoj2cZbcwzD9yUPAv7ax

@AriyikeBukola Жыл бұрын

Yes I do find it helpful 😊 thanks for sharing. Am a receptionist in a spa and want to be more better In my career 💐

@elainedoremus2688 3 ай бұрын

I've been in customer service for many years. I'm now older than 60! My concern is with certain words and phrases, such as "I got you", or "no problem". The elderly may not understand. You may lose these customers if you don't use basic English. In addition, English purists like me (both my parents were teachers), may not like words and phrases that are not basic English. I think people in customer service need to work on reducing non basic English. Like anything, it takes practice.

@ameliacrisp8482 Ай бұрын

Thank you for this advice! Do you think changing some of the words I use to match the age range of the customer (if I know roughly how old they are) may even improve my services?

@hyacinth1997 27 күн бұрын

My call center training is next week, wish me luck!

@user-dm8od4gq2d 25 күн бұрын

Me too😂

@mariatrav 17 күн бұрын

Me too 😂

@carlostorres656 2 ай бұрын

Great video, the person that gives the talk is AMAZING!!! This is a great example of great customer service skills.

@abikeshobajo6485 5 ай бұрын

Thank you for a well explanatory video of a good customer service. I find this very helpful as a beginner .

@irenewest6225 7 ай бұрын

Very explanatory for beginners like me.. thanks

@arnulfovasquez7583 8 күн бұрын

The thing about problem-solving is that it might take time to develop solutions. For any beginner, don't worry about learning every solution to a problem. Over time, you'll develop a toolbox of solutions.

@share.theworld 4 күн бұрын

Thank you Indeed this is helpful!

@user-zo1ov5wj9x 5 ай бұрын

That's great! Thanks a lot!

@jDelestal94 22 күн бұрын

Thanks. It was really useful and nice smile !

@Empressviq 7 ай бұрын

Full of insight and easy to understand 👌 Good job 👏 👍

@Indeed 7 ай бұрын

Glad you liked it!

@YidanHu-zv8wz 27 күн бұрын

Great video! Love the tips on improving customer service skills. They're spot on! As a company that prides itself on delivering excellent customer service through our product, we can't agree more.

@yaasafowaa7408 7 күн бұрын

Well noted 😊

@5spacesamazonialagos651 8 ай бұрын

Thanks❤

@markphoenix7764 7 ай бұрын

first class you're a genius :)

@way_truth_life_of_love 11 ай бұрын

Excellent!

@brendamartinez6955 11 ай бұрын

thanks indeed

@Indeed 10 ай бұрын

Happy that we could help! If you need more career tips check out our playlist here: kzfaq.info/sun/PL6qIzGkkiXFEeNoj2cZbcwzD9yUPAv7ax

@azilacap8498 7 ай бұрын

Thanks miss aira

@waltermkhize3896 22 күн бұрын

Most companies spend fortunes on adverts that communicate messages they just not willing to deliver on. Amazaing

@DefinitelyNotAFerret 6 ай бұрын

I really have to get better at taking criticism… definitely my weak spot yet it’s nearly impossible to fix since I’m starting to feel it’s routed in trauma 😂 maybe that’s something I have to pay a psychologist for and not something an online class will fix

@alesso_diloreto 6 ай бұрын

Fool