A former FBI hostage negotiator's advice for getting what you want

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Ай бұрын

Chris Voss is a former FBI hostage negotiator and recognized authority on negotiations. Over his distinguished career spanning 24 years with the FBI, Voss specialized in high-stakes negotiation tactics, managing critical situations involving kidnappings, terrorism, and complex international diplomacy. He served as the lead international kidnapping negotiator for the FBI, handling over 150 international hostage cases and applying his expertise in numerous domestic crises as well.
Chris Voss’s approach to negotiation is noted for its focus on tactical empathy-an understanding of the counterpart's emotions to influence their decision-making process positively. This innovative method stems from his extensive field experience and is grounded in psychological principles.
After retiring from the FBI, Chris Voss founded The Black Swan Group, a firm that provides training and advises Fortune 500 companies through complex negotiations. He also authored "Never Split the Difference," a book where he shares negotiation strategies derived from his years of experience in high-pressure environments. His work has not only redefined how negotiations are understood and conducted in criminal justice but also in business and everyday life.

Пікірлер: 21

@jonathanjohnson2785 28 күн бұрын

Treat people how you want to be treated. Still holds true to this day❤

@VeReePW 23 күн бұрын

💯

@ENDESGA 28 күн бұрын

Just like thanking the bus driver, ALWAYS thank customer service for their time. We joke on them too much as a society, but it's really not an easy job - especially for companies that get a lot of hateful customers.

@anovosedlik 28 күн бұрын

Never underestimate the power of empathy and kindness. I've probably only had bad service once or twice in my life.

@AkashSharma-wi6rr 27 күн бұрын

He looks like that guy from the "Nice " meme😅😅

@soupermancampbell8668 3 күн бұрын

Seeing things from the other person's perspective and acknowledging their value

@ScottM1973 27 күн бұрын

I used to work AT&T customer service and not once did I think a caller was lucky I gave him any of my time. I'm getting paid ffs! Also 90 seconds was the longest I was allowed to keep someone on hold. Other agents would put callers on hold that long for a 10 second task just to chat with other agents. Yes a caller being nice was wonderful but I had average call times and quotas to meet etc. His issue was one she was told to accommodate due to his history as a customer! So much for FBI negotiating.

@JaTjr32 28 күн бұрын

Many people just want to be recognized as human beings. When you answer phones for companies, they teach you to use people's names. It helps build a relationship. I make sure to always write down the person that answered's name when I call places. None of these are universals, of course. Not every person likes names, not every company likes names, not every whatever whatevers. But in general, using a name is a good way to connect.

@kariannecrysler640 28 күн бұрын

Manners goes a long way. Being able to see people too

@JaneChristensen. 26 күн бұрын

always pays to be kind!

@DaveVargas90012 27 күн бұрын

Excellent!

@jkkhutson 16 күн бұрын

You get so much more from being polite than being a jerk

@file83 26 күн бұрын

Be nice to people. What a novel concept!

@gravestone4840 28 күн бұрын

Step one - Use FISA for unconstitutional surveillance of US citizens. Step two - Encourage citizens to commit crimes they might not have otherwise done. Step three - Arrest those citizens to increase your department budget. Step four - W

@winner33660 28 күн бұрын

Be Who You Want to Be 😊,

@uberfrogyz 28 күн бұрын

So the advice from the FBI to get what you want is: be nice. Must get a lot of training for that job.

@highstax_xylophones 28 күн бұрын

No. He is saying read the psyche of who you want something from to find out what they want, for they will fall to their default. In this case her default was caring about her time. Ego boost for a return favor