What stops me from lying and cheating people, is just being a decent person.

Integrity is doing the right thing even when no one is watching. ~ C.S. Lewis I find your honesty to be refreshing. You have not only made a customer out of me when I need to buy supplies, but more importantly it will be my pleasure to spread your shop’s name around to those in need. I believe that’s the highest praise a man could give another man.

I know this is old, but just wanted to say the composure you showed when dealing with that customer right after is amazing.

I salute you, been totally honest for your customer's. Felt your pain when it slipped from the table, this may of been a out of pocket job to you but word spreads quickly that your a top guy looking out for your customer's best interests. Your vlogs are great. Cheers 👍👍

damn, you kept leaving it on the edge of the table even after it fell... I would have been placing everything as far away from the edge for at least a week after, you're a brave man lol

Truly I had an 85% confidence in your ability and now 99.9% in your trust, honesty, reliability and responsibility.

I’ve worked in repair shops like this before, and have unbelievable respect for you man. Profit margins are always super thin (just buying new gear is usually only a bit more expensive than the labor time it’ll usually take for fix tough stuff), customers are alwaysss assholes or at the very least crazy ignorant, you’ve always gotta do things urgently, and when you fix one thing you’ve still got more mystery things to diagnose and fix so you don’t have time for the elation of successfully fixing a device. But the SKILLS man, the freaking skills. The most unsung, most skilled, most stress-handling heroes in the IT industry. You guys are amazing.

Credibility and professionalism. Greetings from Syria

I knew you were honest and disciplined...

Words of wisdom. The world should learn from you.

I also work at repair shop and I tell you costumers always come at the wrong time. Either when you are extremely busy or in between difficult repair. Kudos for your honesty. 👍

I can really appreciate people like you! Honesty is always great! Good money is happiness i agree! We need more honest people like you in this world.

just found your channel . i'm a phone repair too been in this job for 14 years it hurts when sometimes you mess up and break something and you have to fix it from your pocket but when the customer come take his working phone with a big smile on his face it really wash away all that sadness and you realise you're just happy just like him. there is some customers when you tell them what happened they understand they try to help you out by donating a little bit of cash some of them even decide to pay 50% of the damages just because you've been honest with. in the end its not about money. its about honesty , happy customers and the love for this job

With the amount of work you're getting you need someone manning the front so you don't get all these interruptions.

Dishonesty ruins a person on every single level, whether he realizes it or not. You always pay the price and it's never worth it. You did the right thing 👍

Such an awesome engineer and down to earth repairman running an honest and ethical business. Greetings from India 🙏

A small blunder that costs you some (maybe all) of your profit, but earns our respect and pays for itself with customers that feel confident you're going to take care of them after seeing this. Awesome job and stay safe!

You're quite right. I've done a very similar thing in the past. What can you do? You have to be honest in business. You'd soon be found out if you weren't. Great job as usual

I broke the same screen last week after over clamping it Cost me dearly but like you say - it’s the right thing to do. God bless you

This is my favourite video from you. I’ve been binge watching and I’ve been interested in a great many videos of yours… but your attitude towards the screen damage makes me really happy! You’re a great person and a great businessman!

You are both a PRO and honest. That makes You a human. And what is more - You are my GURU. I would be more than pleased to work with You if I had an opportunity cause to deal with such a HUMAN is a real great life experience.

Your business ethics and human values are the best ! And your repairs are impeccable. Congratulations for that !

You have right 100% Be onest it is a great thing in our field. Thank you for your content. Great person.

Respect to you on how you run your business. It's admirable and I'm sure it will pay off for you in due time.

Brother! I have so much respect for you! I live my life by a strict code of honesty and integrity as well. I can appreciate what you said in this video about honesty, more than I could say. Well done Sir!

Work ethics and a person word, is one of the most admirable qualities in somebody. I do import, repair and sell concert show lights, and many times I received new equipment broken, something stops working or sometimes even honest customers admitted it was broken by accident, and I always take care all my customers. I prefer loosing money before anybody in this world can say something bad about me. Life teach me that if you do good without seeking something in return, always God multiply the goods to you. Not always will be with money, it can be good health, good family or more work. I'm admire your skills, but now I do admire more your work ethics, not too common to see that on this days.

you are a good man, I am grateful there are still honest men like you!

I've been looking for this video for a while now, ever since you spoke about it in a later video. Much respect. I've been watching your videos now for a few months, always looking forward to the next one. Keep being honest, God sees your heart.

Rare man.. an example for all of the people man... VERY good to see folks still doing honest work...

Wish all stores are as honest as you. Keep up the good morals. Good man. God bless.

when i saw "who's to blame?" on the title, it made my blood boil, i thought you were gonna do an apple and make excuses, but now that I've heard you out, good on you man

These things are sent to try us all at some point. Always when we least expect it or could do without it. There’s a lot that can be learnt... less distractions being one and more careful another. Honesty is always going to be the way forward. Human error is a marvellous thing when quickly spotted and corrected in the right manner. Well done, nice fix. 👍 from me! 🇬🇧

Respect to you. Most companies in USA doesn’t share the same concept anymore. It’s all about money anyways they can get it.

Hats off to you!!! for not compromising your ethics as well as most importantly your religion

Very nice. The reward for honesty is priceless.

Good to hear the world still as honest decent people in the electronics repair business. Credit to you.

"whos to blame?" you dropped it so.... you. plain and simple. good on you for actually recognizing that.

You win with honesty and that is the one you come a long way with and strike it as positive rather than negative!

been watching all your vids for about a week now. from your latest. to random vids. what i can say is. now thats a legit company! truly honest. very good boss.

I am not a religious person, I think that the value set of the indevidual is what makes it's personality. I personaly do not value cheating people, and I have a business in the same area. If I make a mistake, I pay for it, that is what makes people come back and trust you and your business. With all that said, I admire you and your values, keep up the good work!

Must say its very honest of you to show your mistakes. We all do them, so its no big deal, shit happends. Great to see you take responsibility. 👍 Great work!

Thankyou for showing this. It comforts me that other techs make mistakes like this and do the right thing.

It is really hard to do the repairs and talk to the customers all at the same time, accidents like these happens to me in the past 3 years. You should never blame yourself. Keep up the good work.

You are a wonderful man. God bless you and your family

This is truly a good shop and person I would trust this store

Thank you for being honest about the screen

Honesty is the best policy, other technicians should learn from you, love your honesty

I liked this video a lot. You don't try to bullshit anyone, and show what can and does happen doing this type of work. This type of honesty and transparency is rather admirable. Good job and keep it up! I hadn't subscribed before, but now I have.

Sir, you're a rare breed. A honestly decent person, found in the wild.

I sincerely appreciate all your videos and how fair you are to customers. Choices in life make us who we are. Thank you for this specific video. Having a business means sometimes you will lose but this will gain you respect and keep you prosperous. Thank you very much!

I really like your honesty and your videos. Small message from a French repairman.

you are truly being honest, i believe that what you are doing is good.

Love your work, your honesty and your channel it is very inspirational. Thank you for your excellent content mate. I'm an electronic technician myself and you make my work and my day to day more passionate. Thank you

I really appreciate your way of thinking sir God bless you all 🙏

If everyone thought and acted like this gentleman the world would be an infinitely better place.

6:18 Thats the reason why technican need another person to customer service

You are great person dude ... sorry for lcd screen... I really appreciate you honesty

I like that you are honest about it. I once send in my phone to Vodaphone for a line of stuck pixels on the display, and when they gave it back, it had a visible crack on the screen. So I gave it back without even leaving store, for another repair round, and then they even dared to ask for replacement money, as a crack was not covered by warranty.

Glad you are honest. Might want a rubber mat under the desk. Might prevent breakage if another item is dropped. Great stuff as usual.

I've always been honest and have helped a lot of people !!! So life has been good to me !!!! A neighbour I know won't do anything for anyone and his life is a disaster

Been watching for couple days now and I just realized his shop is around the corner lol

I am a technician. Your honesty is what this industry lacks. I mean people can even swap drives. I have seen it

Thanks for your honesty, this is a good exemple for all. Like to the video.

I seriously love this video. So much to be learned here. I work at a repair shop and I've had similar situations happen where customers keep stopping me from trying to repair something. Going back and forth like that can cause components to be damaged, lost, or temporarily lost. In fact I had situation just like this happen a few months ago. I was lifting the LCD from the frame to unscrew the metal plate keeping the ribbon cable in place when a customer came in wanting me to look at something. While I was talking to the customer I didn't realize that I was tugging on that ribbon cable a little too tight and ended up just barely ripping it. Those LCDs are EXPENSIVE, and I was so angry and frustrated as this was the first LCD I have damaged. I'm not gunna lie, I thought about making some excuse and lie about how the broken LCD was something that was part of the repair price, but I am very religious and know better. I know that God is watching, and He will bless us when we do good things, and He will also punish us when we do bad things. Religion gives you character and integrity. It helps people to be better than they were the day before. I commend you for your honesty and integrity. Its hard to find good people like you.

Great job and I hold in high regards your integrity.

Sir, You very good and respectful person and most important thing you are really honest with your work and with your customers. GOD BLESS you always.. 👍

Honestly is very important . I wish more are like you in this world

Love your honesty man...God bless you.

I'm Speechless man .. I have nothing but respect for U ..

very good thinking i done the same many times keep going your way and you will not loose

Man I love this.. God bless you and your business and family

I would not hesitate sending you any business your way ,your a honest stand up person , I wish everyone was like you.

I love when you dropped the iPad, u set it back up then helped a customer

Honesty comes from home. You doing great job as always.👍

He was so chill even though he broke a $120 screen ... oh god i would have freaked out...haha

Morals and honesty is what builds trust in most businesses

Honourable gentleman. That is why I get enjoyment from watching your videos. What goes around comes around.

Wise words brother, you speak the truth and it shows in your videos, you are blessed beyond wealth, thank you.

Owning up to your mistakes is a great thing - if only there were more people like this.

I just found your channel, it showed up on my recommendations. I wanted to send you a quick message. I applaud your comment to honesty and fair play. It is an admirable trait to posses, unfortunately it is also a very rare to find this trait; especially in the repair industry. Due to the specialized knowledge required by most repair service technicians, honesty and a conviction to fairly serve the customer is a vanishing trait. Working in the repair service industry also means that the device/machine/system also often demands that the technician must do more than the bare minimum when repair is required. Fixing a problem only for a short time isn't what the customer expects, so the tech will often need to tell his/her customer that the problem will require more than a simple part replacement. Or other services are required to make the repair more than temporary. If the service technician isn't committed to the best possible service with constant consideration of cost to the customer, then he/she is destroying the trust that everyone must give the tech. How will we have their trust, if we are not trustworthy? I have worked as an electronics repair technician for both consumer electronics and in manufacturing quality control/ customer return service repair. It is often a difficult decision to whether or not a device lives or dies in the tech's hands. Does the device get repaired, or is the repair too expensive? How important is this device to the customer? I was always astonished as to what the owner thought was irreplaceable. I don't know if your business deals with this type of device repair, or you specialize in a specific area, but I would suggest to at least put the decision in the owner's hands. Give them a rough estimate and explain what you believe the device is non economically repairable. By the way, I am fascinated by your diagnostic procedure. After two years in the Electronics Repair courses offered in High School, and a two and a half year Associate's degree education. I have not seen anyone trace a fault in the manner you do. Your technique seems very functional and works well with the speed at which your repair scheduling needs to be. Respectfully, Computer/Electronics Geek

Nice. I also follow this philosophy in my small shop and I have damaged customer items, fixed them at my cost but didn't tell the customer. I like that method and will use it if (when) I break something else.

i believe honesty is everything , what happened with you happened with me few times and i did the same as you did plus returning the broken part to customer and explaining what happened , and believe me some of customers offered to pay for what i changed saying we don't want you to lose money .. we like your work , anyway mate keep up the good work and earn good money :)

My respects. Very honest and discipline. Saludos !

So many people would not upload a video of them making a mistake, good on you still uploading it. Accidents happens, you fix it and move forward, good luck.

You have a pure heart. Good luck

Thank you for proving that good people still exist Great video as always, And talk about what you feel can not go wrong there.

Just found this video, thank you sir I love your video. Keep up the good honest work

You are a good man. I wish you and your family only good things.

I wish you were here on the east coast my friend. Excellent ethics and you do fantastic work.

Your an honest man. Be proud. 👍

ربنا يعوض عليك. و ربنا يجازيك كل خير على الصدق و الامانة.

You need a bigger mat. You keep putting the device hanging out on the desk’s edge, even after you dropped. I would stop this habit first.

A very good and big message given by you sir, God always see us

Good for you not cheating the customer. Faith in humanity restored.

Appreciate man....i m from india i do the same work and learnt alot from u ...your words touched my heart

Excellent video, really admire your honesty and spot on about customer can’t see you but God can. Wish more people would do that. Keep up the good work

Its right and decent you sort it for the customer, saying that u left it hanging over the edge numerous times after it dropped. Love watching these videos.

Good thoughts produce good actions which (usually) produce good consequences. Bad thoughts produce bad actions which produce bad consequences. These ripple out like waves on a pond, affecting you and everyone they touch, like a Tsunami of evil. This, irrespective of one’s religious beliefs, is why one should strive to do good, and fight evil. Even if it’s something as simple as eating the cost of a broken screen. Bravo! 🤗

Support your kind honest, God bless

you are a respectable person, i like it, god bless you! 👍🙏🙏