Hello, I am having difficulty getting an answer for a pending surgery. I am lucky the base I work on is willing to do the surgery. They called to verify coverage and were told I would not be covered. When I called, I was informed that I should be covered. When the call was transferred, the call ended in a loop back to the original number called. Thank you for clarifying this point.

This is a joke. FSBP plan doesn't cover half the items that they claimed to for IVF. Also their centers of excellence have not only ripped off customers, they withhold medical records when you want to remove. The FSBP took the liberty of changing the centers of excellence in April 3 months after the plan year started, bait and switch so those who chose a clinic had to change to higher costing clinics. Most are choosing to pay out of pocket at CNY because its cheaper than Shady Grove which clearly is in the pocket of FSBP and Aetna. There is no reason why they're the only option. Ask them about their deposit and what it entails? they wont tell us either. Extra charges unexplained. Also btw if you are considering this plan, it does not cover any aspect of IVF. They don't deny them in their brochure as a way to bait and switch you into taking the plan on. Maybe we need to get an attorney to hold them accountable. FSBP are dishonest. feel free to contact me..