Alumno, Thanks for posting. Please reach out to our technical service team and see if they can provide you some guidance before using again. Also, here is the user manual just in case - files.caireinc.com/NewLife_UM_MN239-C4_C_4_web.pdf Technical service can be reached by calling 1-800-482-2473 or by emailing techservice.global@caireinc.com

Ibrahim, thank you for the message. I would reach out directly to our technical service team via email at TechService.global@caireinc.com and they can assist you with this question. Thanks

Thank you for posting. Please reach out immediately to our customer service team. Please include the serial number in your correspondence. Email them at customerservice.usa@caireinc.com

DT, thanks for the post. Please reach out directly to techservice.global@caireinc.com and they can help with this question.

@@CAIREInc I did. I got one email giving me a phone number of a national service company so they could inspect it - nope, not looking to pay someone, I could do that locally. Got a different email from someone else saying he checked the manufacturers website and found nothing - I replied aren't 'you' the manufacturer? He suggested the hour meter was defective. Not a lot of help there. I phoned in and told I would get a call back, never did. Does the concentrator communicate with the LCD display on the hourmeter or is the hourmeter a standalone unit? Email reply told me to search online for a replacement - great help there.

Thanks Jason for the post. Please reach out directly to our Technical Service team at techservice.global@caireinc.com with your questions.

Thanks for the post. Reach out directly via email to techservice.global@caireinc.com and they will be able to comment on your question.

Samantha, thanks for the message. Please reach out directly to our technical service team to confirm the answer to this question - techservice.global@caireinc.com

Thanks so much for your post. Yes, it is included. For more information, please call 1-800-482-2473 or you can reach out directly to caire.request@caireinc.com.

Thanks for reaching out. We recommend contacting your medical equipment provider and talking to them about this option to add a humidifier bottle. Thanks, CAIRE

Thanks for sharing this information. Just as a precaution I would recommend reaching out to your medical equipment provider to ensure your concentrator is working properly and is not in need of service.

كم السعر

Please visit www.caireinc.com/corporate/locations/ to see location closest to you - the team can quote you a price, or provide you with a distributor. Thanks for posting.

Thanks for posting. Please reach out to your medical equipment provider who provided you with the concentrator, or you can reach out to our Technical Service team for assistance. They can be reached by emailing techservice.global@caireinc.com or by calling 800-482-2473.

Caleb, thanks for the post. Yes an oxygen concentrator pulls the air from the room, filters it and then delivers it to the user via nasal cannula. The purity delivered ranges from device to device. You can see more about this on the product page www.caireinc.com/product/newlife-intensity-provider/

Thank you for the message Ismail. Please reach out directly to our technical service team via email at techservice.global@caireinc.com

Thank you Elizabeth for your message. Please reach out directly to our technical service team by email techservice.global@caireinc.com

Thanks Ivelisse for the post. This often can happen with brand new concentrators. The new components can produce an "odor" that will dissipate with time and use. If you would like to reach out directly to discuss this issue further with our technical service team - please call us at 1-800-482-2473 or email us directly at techservice.global@caireinc.com

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Valeria, Thanks for the post. Please reach out directly to our technical service team at techservice.global@caireinc.com and they can assist with this question.

Check the 9v battery behind one of the side panels (very easy to remove with 1 screw.)

Thanks for your post. Yes, you can purchase a humidifier bottle. Visit www.caireinc.com/providers/contact-us/ to see relevant phone numbers and our contact form.

Miss Zaheeda, thank you for your post. Please reach out directly via email to our technical service team at techservice.global@caireinc.com - they can assist with your questions.

Thank you Anuja for the post. There a selection switch accessible by a pinhole in the upper right corner of the hour meter. To toggle between display modes - press in the switch once using a small paperclip. 1. ‘TMR1’ mode displays accumulated hours. If ‘TMR1’ is not displayed, then total operating hours of unit is displayed automatically after pressing the pinhole once. Feel free to reach out directly to our technical service team at techservice.global@caireinc.com for more assistance.

Thank you for your post, please reach out via email to techservice.global@caireinc.com and share with them the details around this experience you are having. You will want to have your serial number handy to share with them. You can also follow this link to our website to fill out a contact form - www.caireinc.com/patients/contact-us/

Thanks for the message. I would recommend reaching out to your medical equipment provider to troubleshoot the issue. Also, you can reach out to our CAIRE Technical Service team by calling 1-800-482-2473.

Yara, If you have questions about this device, please reach out to Technical Service via email at techservice.global@caireinc.com. Thanks for watching our video.

Narender Khurana is that concentrator not good?

Thank you Miss Zaheeda for the post. CAIRE recommends that units are used (whether you need them or not, for 3 hours per month). The amount of time that a person "needs to keep it on" is based on a physician's recommendation for the patient. They should use the unit as instructed by their doctor. For all technical questions, please reach out to techservice.global@caireinc.com.

Sri V, thank you for the post. Please reach out directly via email to techservice.global@caireinc.com and they can assist with your question.

Luat, Sounds like you are needing a part? Please reach out to our customer service team via email at customerservice.usa@caireinc.com and they can assist you. Thanks

Thanks Sambou for the message. Please reach out directly to our Technical Service team for instructions on annual maintenance. They can be reached at techservice.global@caireinc.com. Thanks again

Thank you Miss Zaheeda for the post. CAIRE recommends that units are used (whether you need them or not, for 3 hours per month). The amount of time that a person "needs to keep it on" is based on a physician's recommendation for the patient. They should use the unit as instructed by their doctor. For all technical questions, please reach out to techservice.global@caireinc.com.