If this isn't a wake up call to stop buy asus products, idk what is.

Did an rma for an asus chromebook, they charged $1200 cad to fix a $500 cad laptop, took it to a repair shop, fixed it for 50 bucks

I got an asus laptop, and not long after accidentally broke a hinge. Sent it to asus for repair, they said £1200 to repair it as the motherboard was damaged. It was a £400 laptop. Upon taking it to a local repair shop, they found 0 damage to anything but the hinges and fixed it for around £60

Gamers Nexus also had a similar issue with an ROG Ally. It's crazy what ASUS is doing.

Asus needs all the money they can get 😂 sounds like a dying company to me

A good RMA story: >Samsung 870 EVO SSD locked up after sudden power loss. >Tried everything to make it work. Gave up. >Contacted their support to claim the warranty. >Shipped the broken drive with a note "Will not write data. Data is backed up. Needs replacement." >Had a new one within a week.

The fact they even dared to send out a repair bill that was higher than the price of a new one is so weird. They could have just told him to buy a new one.

I'm glad i live in Norway. We have a strong legal framework to protect the consumer. Sellers are required by law to have a warranty for 2-5 years on all electronics. Which means, if my GPU is messed up I can just return it to the seller. Importantly, to the SELLER and they can waste their time fighting stingy manufacturers

It's kinda sad that evga left the gpu market, they would never do something like this

The craziest thing about this is that they, whoever came up with this idea at ASUS, _must_ have known how all of this was going to play out, especially when Reddit and Gamer Nexus still actually exist. Even if you pulled a randomer off the street and made them a manager or a CEO at ASUS, they would know this is a terrible idea.

I RMA'd an eVGA card a few years ago. They NEVER tested it and sent me my old card back with an All OK sticker.

A sus graphics card

If you have to freeze your bank account to keep them from charging for a service you haven’t approved then it isn’t a service, it’s a scam. Also, Gamer’s Nexus recently did an expose on Asus’ repair practices. It’s a really good video, and I’d suggest checking it out.

I'm beginning to realise my current pc will probably be the last ROG machine I ever build.

Just to go against the grain, all of my rma experience with Sapphire, Seasonic, AMD and XFX were all great.

As a person who’s owned several Asus ROG products, I am done buying Asus at all and will recommend everybody I know do the same.

RMA horror story: TP Link. They tell you to get the RMA lavel from their site, but the product dropdown selection on their site doesnt have a lot of their product models. 12 emails back and forth with them, including 3 copies of the proof of purchase and 2 screenshots of their own website (which they dont look at), and they finally gave an RMA number - but said I'll need to pay for shipping myself.

Not my horror story but a customer I had. They were trying to return their phone because it was defective out of the box. No worries..... other than the fact she talked to 12 agents and 3 members of leadership and all of them said she's shit out of luck and had to pay $1,400 for it now. They all said there were no notes about them calling in saying it was defective out of the box. I found there were but the agent who processed the return not only left their notes in the wrong place but they also filed the return completely wrong. In the end it took her 3 months to get the money back but I talked my manager into giving an extra $350 off of their new phone as an apology on the companies behalf. She knew she was in the right she got really unlucky with who she got though

My Asus warranty on my 3080 was smooth when it first came out. The quiet/performance bios switch was broken on arrival, card still worked, did not notice probably for almost a year. Finally ended up getting it fixed free of charge and back in my hands in two weeks time. Something must have changed...

"Destroying our reputation one Rma at a time!" ASUS

Took over 7 months to get new egg to refund for broken ram

Asus has always been horrible on RMAs. I recall hearing RMA horror stories (including on the official Asus forums) about one of their OCing mobos I was running in a rig like 17 years ago. The boards had problems, and they would always opt to replace them with a 'refurbished' board. Surprise, surprise, the 'refurbished' boards would almost always have problems as well. It wasn't uncommon for folks to go through multiple RMAs (some 5+) before giving up due to the shipping costs stacking up (imagine spending double or more of what you paid for the mobo in the first place just on the shipping). I got 'lucky' in that my board ended up lasting two or three years before I had problems. At that point, I promptly went out and bought a cheap replacement, which by that point was actually a better mobo anyways. 🤷‍♂️

Had this with a motherboard from Asus. Was quoted $100 more than buying the motherboard new with a similar issue

I used to work in RMA (small office, I was the whole department) and my boss once tried to make me charge a client for repairs the cameras (driver monitoring cameras for vehicle fleets) didn’t need. So I waited until he went on his ski trip to send them back and by the time he came back I was back at school 🤷‍♂️

I had a similar issue… with my laptop though not a graphics card. These tech companies are taking price gouging to another level.

My GTX 1080 it's almost 8 years old now, still running fine af...

Seeing a PC market without EVGA makes me want to start smoking

When the company is ASUS ඞඞඞ

Back in the 90s, I worked at my University in the general access computer labs. We had a bunch of PDS (Paragon) systems that were so dramatically underpowered that the hard drives wouldn't even spin up for an appreciable percentage of the time when they were rebooted. They were PII 300s, and therefore, horribly underpowered anyhow. My friend Barb had been in charge of getting them into the lab. She attempted to negotiate with PDS to get them to recondition all of the PCs in the lab. They refused, claiming that it wasn't their fault. My friend Barb got fired, and we ditched PDS permanently shortly thereafter.

Companies be doing anything to get money (like they dont already have millions)

ASUS isn't just fleecing customers with components. They are fleecing customers with notebooks, desktops, 2-in-1s, and NUCs.

It's kinda like that bios update issue where updating could brick your motherboard a while back and asus tried to play it off that brand doesn't care for its consumers.

I bought an Asus TUF 6900XT on Xmas 2021, the fan bearings died after just 2 years. Didn't feel like RMAing it so I just replaced the fans myself. Didn't even void the warranty.

Bad timing considering the whole Gamers Nexus thing. I didn’t have any issues with their computers I have had in the past, but this is sad to see. Good support is a big part of customer satisfaction

My RMA horror story was with Valve. I always had good experience with their support except this one time. The speakers on my Index vr headset were broken so I sent it in, this was about 5 days before my warranty was about to expire. By the time the fixed one arrived my warranty was already past, and wouldn't you know, the headset they sent me was broken. Didnt work at all. They refused to send me a new one because I wasnt under warranty anymore.

ASUS' laptop repair department is notorious for calling EVERYTHING water-damage, and then charging more than the computer costs as new

I have one.. Seasonic. It worked without too many questions. Stayed Seasonic customer ever since.

Which computer component companies aren't garbage? Actual question.

My rma dream occurred recently with Samsung, had an neo g9 get some lines in the middle called up Samsung was out of warranty by a little, the reps were super friendly and helpful tried to get it repaired with an in home tech. To find out later they don't have the parts to fix the screen, they said shucks and upgraded me to the odyssey ark gen 2 free of cost. Now that's how a company should handle their stuff.

MSI MOBO RMA cost $275 for an $80 board so over a 6 month period an MSI monitor, PSU, GPU, and MOBO all went out one by one weeks apart and cost a little over $3200 all together RMA price for all shipping included just under $6000. It took 9 months of back and forth to finally get my items back in none working condition for $200 in shipping. Repair shop fixed the GPU for $10 it was missing some pads from the factory and the PSU had a bad cap. that they had an older model sitting around and just gave me.

The last three years, Asus has been riddled by production issues. In the US, the one year warranty has guarded them from any sort of true responsibility, but if you bought an product in Asia, you have a two year to three year warranty and they're responsible, but when buying their elite series pro art Products and having them fail within a year due to production issues this is unacceptable. I literally had to move to Apple

my wake up call was with their phones back in 2018 when i noticed all of their phones had cheap and fragile volume buttons that break in less than a year

I don't register or send any of my products back to companies. Il just eat the measly repair cost at a local shop, that beats them trying to steal the product you bought from them and then holding it for ransom.

Buying anything from ASUS is basically a lottery game that only people who think they can win arguments with customer service reps are willing to play.

Some companies really try very hard to drug their customers through hell

I’ve got one horror story about an RMA, but not ASUS, it was actually dealing with a Framework laptop. Basically had to threaten to report them to the UK trading standards agency and to get a refund from my bank before they sent me an RMA return label for a defective laptop. They had given me the run around for over a month before I threatened them. Do not buy Framework, it will not work out well.

Every pc I’ve ever built has had an Asus graphics card and mother board. About 30 pcs in total and I’ve never had one single problem ever

Tech jesus (i believe) had the thing with the stick drift on the rog ally.

GOD DAMMIT I LOVED HOW THEIR CARDS LOOKED TOO

My old Lenovo laptop with a touchscreen broke 3 times, only the first time was the issue fixed, the other 2 times I got the PC back with the problem still there. The first time was the keyboard not working, second and third times is the USB did not function. I have now given up and bought a new one after under 2 years after. It was also ungodly slow, so glad to have an excuse to buy a new one.

YOU CAN ONLY RMA AN UNDAMAGED, UNTOUCHED, AND UNSCRATCHED PRODUCTS!!! until they get sued, of course. I genuinely believe more people should take their issues with big companies to the court way more often. even a tiny dent in the corner of the box should be taken to the court at this point.

fortunately It didn't affect my budget but for work I had to go install a drive in a client's server & the process unexpectedly was strange as heck. Rare symptoms, some screen freezing, but still the drive turned both green leds on & the server had no physical alarms. The disk happened to be dead on arrival, the lights blinked but nothing was actually happening 😵‍💫

And they just bought the NUC brand too. Was looking forward to the next Gen NUCs too

I will never buy another Asus product. Been holding to that since the 5700xt debacle this has convinced me that my decision is the correct one.

Luckily I haven’t had many problems w/ my asus hardware except armory crate being sh*t. I’m heavily reconsidering buying their hardware in the future.

I own an ASUS A15 tuf gaming laptop (bless my parents, they tried and I love them for it) the amount of problems I’ve had with it is astounding, I can’t even use the wifi card on it anymore and the screen cannot handle changing ambient temperatures. Its crazy.

I've done 3 RMA's for my 7900xt due to overheating issues and a bent backplate from the shipper, and they haven't charged a cent and even paid for shipping the last 2 times. I've seriously been using ASUS for almost 10 years now and have never had an issue, and I'm trying to understand why things are going so terribly for other people.

This is the short I watched the moment when I turned 30 years old.

Asus punched my cat then charged me for it

In ~2015, I had Amazon deny a return because the graphics card they sent me had a different serial number than the box it came in. Was fraudulently returned to them in the first place from, presumably, a crypto miner. A couple years ago, I built a desktop for my oldest kid and the processor I got sent was obviously used. Aside from it being a hasty repackage, it included a receipt from the original point of sale.. judging by the script, it was somewhere in Israel.

I rma'd my gtx 680 like 8 years ago. They didn't charge me a penny and sent me a brand new one. I only had to pay $20 for shipping, if I remember correctly.

I'm getting worried about my Asus ally. They extended the warranty for the SD card issue and now the horror stories are coming out. They're use third party repair shops and I wonder if they're getting hosed or if Asus doesn't care how they shaft people.

I gave a pass to ASUS for the mobo stuff because other board makers like Gigabyte were doing the same thing but ASUS appears to be setting the gold standard for denying repairs possible even usurping Newegg.

Haha that’s why I love being poor never faced something like this

It’s also just a 4090 problem as well. Not a good investment at the moment.

I thought the "ROG" tax and the "STRIX" tax wasn't real. Turns out it's just an Asus tax.

I got XFX because I never really heard or had any trouble. Even though my one of my dual bios shows a blank screen, it still works on the default one. I have a Merc 319 6900xt Black.

I have 9 1070s and asus has been my favorite. Iv beat those cards like a mom’s slipper on report card day and haven’t had any issues. They crashed less than the RSI or envy cards. And still not a bad card I can still feed it todays games and it still slaps. I’m not 4k vr by any means but. I’m better than most.

idk about their customer service, but asus products had lasted me a lot of years, never had problems with them, but looking at these news, i think ill start looking for different brands next time i build a new pc.

Asus RMA is "Return? My ass!"

man i miss Good ol EVGA

Other than my 10 y.o. asus laptop that i always repaired myself whenever it broken, im glad i never bought any of their products. Price overkill, too glamour brand is some of the reasons why i dont want asus brand

Just when you think they can't possibly get more scammy, they prove you wrong, BOOM!

I've been commenting about ASUS to warn people about everything Asus to not get SCAMMED

The gamers nexus Asus ROG Ally story is crazy

my rma experience so far. Asus - wouldn't fix. Gigabyte - I still have the items... MSI- just fixed it. G-Skill - sent a brand new ram set production dated the same week no issues at all. MSI- lost IO shield, sent me it no issues. Asrock - a bit painful but got there in the end and they replaced the bios chip that was gubbed. mileage may vary and everyone will have different experiences.

I had to pay shipping to RMA my R0DE MX mic and I've not heard back from them since. It's been about a month.

I've always told people stay away from ASUS Hardware/Laptops/Phones.

Thanks for the suggestion. I bought an msi ventus rtx 4070 ti super instead of asus 4070 ti super

Who spends $2000 and not get a warranty, thats the real question.

Did a RMA for a X570-TUF. 2 PCIE lanes so sad was running at gen 3 instead of gen4 speeds. Asus claimed a fan controller was “user damaged”

Damn it, I have an asus graphics card and mobo, will be taking extra good care of them now because I don’t want to deal with their shitty rma practices

I feel like we need to make a lower cost GPU and make it so these companies can't keep doing this. If someone wants to make the leap and try to do it I'd be game to help. GPUs don't have to cost 2 months of rent bro. There is way cheaper ways to do this and not act like a greedy corporation just because they have "patented technology" like Navida and quantumscape. We need to start a company that makes technology at a high quality, but sells it to the customer at a price that doesn't make the CEO and shareholders bank. We don't need to all be consumed with greed and if we think of what the customer actually wants and needs, you can rob these greedy, stock price driven companies income.. or at least a good chunk of it. Technology, software and hardware does not have to fall to the corporate environment.

I swear there was someting similar with gamer nexus sending back their asus ROG ally

😂 rob your 4090 and your wallet

This is why I only buy MSI stuff, because of bad experience with all the other brands available in my region.

MSI quantum dot IPS monitor, half of the backlight died months after warranty expired MSI said just buy a new one, it would cost more than fixing it

I don't even know which brand partner to go for now to be honest. I'm still on a Strix 970 so I thought Asus is the safe choice but now I'm really not sure.

I guess it’s not just their ticket prices that are ridiculous. If you guys still buy Asus after this, you’re crazy

Took a Macbook Air 2018 to Apple for replacing the notorious butterfly keyboard, fully functioning. The Apple guy called me and tell me the speakers are dead and wanted 700$ (in swedish krona) to replace the entire "topcase"

I've had bad luck with Asus products also

I had a rma with a second hand bought graphics card from evga. Went perfectly fine took a bit long but got a brand new card in the end incl shipping

OMG that sucks, I never had any problem with asus or my Asus GPU/ I have a strix 6700 XT in my ITX build and I owned it for 2 years and it still works great

I have an RMA nightmare on my ASRock card. It's been causing problems since the first day, but ASRock refused to RMA it. Finally getting a replacement after it being stuck for 5 months TAT

I hate how good companies like ASUS are being influenced by green😢

Apple sold faulty displays with 2016 and 2017 macbooks. The display cable is too short and got cut when lid was opened about 500 times. Cannot be fixed by repair shop so you took it to apple, paid 1k to get it fixed so they put the display in that they repaired from the last guy who took it there because of same reason. Apple is the only company that gets 3 times 1000 dollars of the SAME part. of EVERY macbook sold 2016-2017 :)

I needed a new mobo and i was interested with asus because it would look nice with my black and white build but thank god i bought MSI instead because it was onsale lol

I bought a pc off new egg I won’t put the company name out there but 3rd party shipping and received 2 cases of water and dirty tarp and sheets. 2500 dollars for the pc really nice one at that. I’m still fighting to get my money back. Owner of said company called me told me all about my life from looking me up on social media. He knew I had two kids a wife and was in a bad motorcycle accident. Like how tf do you feel okay loooking customers up based on shipping name that’s bad business. Not saying they beat me but someone did. Hopefully new egg makes it right.

Damn my left speaker went out on my ROG Ally and it’s still under warranty now I’m scared to call it in 💀

Ya, Asus is the last brand I'd buy from now of days. About 5 years ago, they were my top pick. No more though.