Asus offered to fly out to GN headquarters to talk about this to Steve and his team. When Steve said they would record the whole conversation, Asus never responded.

As a former ASUS employee, none of this surprises me. After laying me off, they tried to push me into signing a form that said I would never say anything negative about ASUS, its current/future products, or current/future employees. If I do ever say anything negative, they assured me they would take legal action. Since I didn't sign it, I received no severance pay (they offered a paltry 3 weeks' pay if I signed), which goes against the whole "we're a family" thing that they push on you from the moment you join. Edit: For those asking, the document was called a "Non-disparagement agreement" and while it wasn't illegal at the time, such practices have been outlawed in the US since. I would guess that they don't use this practice any longer, but they did when I was laid off last year.

This aged like fine wine. [They did it again].

And here we are 1 year later and they're doing the exact same thing

I absolutely love that tech youtubers band together and call a company out on it's bullsh*t. Average people get screwed and have zero power to do anything about it. But you guys have such a big reach to so many people that it gives a voice to all of us and holds these guys accountable. So thanks.

You saying ASUS is no longer worthy of being a sponsor for the channel means alot to me as a viewer and consumer. To know that you have us in your mind first and foremost before making a video or accepting a deal proves to me that you are a very trustworthy guy. Thank you for everything, Jay. Here's to another 11 years of content!

gotta love a guy whos not afraid to roast one of his sponsors. shows where your loyalty is at. im not even a regular viewer or heavy into pc stuff. mad respect man keep it up!

As a company they have definitely gone down hill. they refused to replace my 5 month old defective power adapter for my laptop after MAKING me send it in for trouble shooting even though i told them i was pretty sure the adapter was the issue. I had to pay over $20 for shipping and then they said it was customer induced damage and wanted me to pay $116 for the adapter. ON THE INVOICE it says the adapter is $25, the AC cord is $4, LABOR $60, and shipping back to me was another $20... oh plus tax... Labor for sending me a part that costs more than the part??? What is happening over there?!

Wow. This is literally putting your money where your mouth is. Huge Kudos, Jay!

The brands need to understand, it's not about being perfect and not having any issues with your products, it's about the willing to solve those issues, and the way you treat your customers in the process.

This deeply upsets me. My first RMA experience with ASUS was phenomenal. I purchased one of their high end X58 boards and it went DOA within three months. I called their outstanding (at the time) US based support, and they sent me another board with no questions asked. The new one arrived, I shipped out the old one, and that was it. It was an experience that made me an ASUS customer for life and I haven’t bothered looking at other brands since. Asus used to have a hands on culture with their community. I remember downloading beta bios for that board from a community forum sponsored by Asus. Their community managers used to offer these and they would not void your warranty. So sad.

It was absolutely by chance that I found this video. I'm looking at finally building a new rig and was researching the 4090. I've been a huge ASUS fan in the past, many years ago. When EVGA ducked out, I started looking at replacement vendors, and a lot of people were moving toward ASUS. I didn't give it another thought. Thank you so very much for the straight talk! Absolutely, if the post-sale experience is shit then what's the point. I'm very grateful to have viewed this. Subscribing!

If you have any ASUS products that are part of this issue, be sure to file a complaint with the FTC, so they can bolster their investigation of ASUS.

Wow. I don’t think I’ve ever heard Jay be that upset with a manufacturer. Well done for saying it straight

I wish I had not been 3 months late seeing this video. It would have changed my mind on dealing with an Asus product period. I purchased a ROG gaming router and had an issue with the routers software, I contacted Asus' support. Jay is absolutely correct about their support being a joke. Every time I called or emailed about the routers software issue, they wouldn't even get the issue I was having correct. I kept getting the line, "You will be contacted by higher tier support within 24-28 hours". I was NEVER contacted by 'Higher Tier' support. Just stuck with the form readers in India that never helped me. So, never again will I buy another Asus product!

Ive been hearing since my childhood over and over again that whenever you need a part you can trust, go for ASUS. Sad to hear this era is over.

Glad people are holding companies accountable if they mistreat their customers. A lot of solid tech tubers giving us the info we need.

What you guys are doing is absolutly what we consumers need, thank you.

Now ASUS apparently refuses to sell product. Many people have had problems purchasing ASUS products over the last 2 years. ASUS just repeatedly cancels orders without explanation. Some people even go as far as calling the CEO office to clear their purchase. I tried this myself and had ASUS cancel 4 orders, using 4 credit cards from both Amazon AND their own website. Something is very wrong at ASUS.

Huge respect to you for sticking by your integrity on the channel and your trust to us, the consumers. Thank you Jay.

The "but you don't care" at the end was perfect. Almost daring them to prove you wrong even though they've shown that they don't have any interest in doing that.

Thank you very much for this. I am in the process of researching products for my next build. I now know to stay away from Asus. You have our backs instead of just milking a sponsor regardless. Huge respect.

this could explain my 2020 zenbook issue that I have, ASUS dropping in quality - screenpad issue (fixed from warranty) - Bluetooth issue (fixed from warranty) - microphone broken - USB port broken and yet the old ROG I had from them was GREAT!

ASUS used to be known as 'the best' motherboard brand. Well, times change.

This is the kind of content we need. "We don't grade brands on their problems. We grade brands on how they handle those problems". And that statement captures everything a supplying company needs to know and do when they claim to "put the customer first in all we do". Well said, JayZ.

In 2019 I bought a mid-range gaming laptop for about $970. (Intel-i7 9th gen and a GTX 1650) Being the ignorant teenager I was, I didn't get the 2+ year warranty and instead opted for the three month free one. Six months later my fan has become noticeably louder and my cpu and gpu is nice and toasty. I did some research and it turns out that the model I got had a severe manufacturing defect that cause the fans to grind on the bottom of the case. This wasn't just my laptop. Tens of thousands of these laptops were defective and ASUS didn't even attempt to notify me. As you can guess, they refused to give me a refund or replacement because my warranty expired. I just can't believe they didn't do a total recall of these faulty laptops. Disgusting.

ASUS: Oops I did it again

You Nailed it with your statement. "every brand has issues, it's how they handle it is what matters to me". This is why I am sad that EVGA is gone from graphic cards.

We love unbiased honesty. Thanks for keeping it real, Jay.

This aged like a fine wine.

I bought a ROG Zephyrus in 2022 and the display backlight bleed is absolutely atrocious. Asus doesn't give a poop and said I'd have to pay for service, labour, parts and shipping to even LOOK at it. Game over my friends.

The frustrating thing about your CPU socket situation is that had it been any other regular consumer without backchannels to go through, they'd have just claimed that the customer damaged it themselves and refuse to provide any further support.

This level of transparency and honesty is the reason why I watch you Jay. I truly appreciate it, thanks.

Thank you for sharing this. It's about time I change things up a bit too by trying a different brand - glad I saw this as I'm just starting on my next build. I'm having a similar issue with Samsung and their support... or lack thereof. Their marketing has outpaced their quality.

6:37 the "Frick" gets me everytime😂

Asus really fucked me over recently. I bought a new 3090TI from them, paid msrp, owned the card for roughly 8 months and it died. They sent me a used one that had scratches and sharpie all over it. I eventually got ahold of the ceo office and after threatening a lawsuit and they agreed to send me a new one. I appreciate they accepted but it wasn’t fair to pay MSRP for a used card.

Integrity is what you're showing here, Jay. This is why I am still watching after 10 years. Thank you.

Thanks to you and also Steve and everyone for trying to raise awareness and to protect the consumer, when brands plan to double cross them.

I understand and support you completely. This behavior by Asus is unacceptable. Thank you for informing everyone about this!

Used your videos to build my first pc this weekend, love the channel. Mega Man box in the background is all I can think of.

Massive respect to you for doing this

I run a computer shop in the UK, and two years ago we dumped the Asus brand from our product range. I cannot begin to explain the incompetence of this company; their RMA system is an absolute joke and they make zero effort to resolve any issues with their products. Great video and I hope it gets shared by millions.

I have a ROG Maximus 9 hero Z270 and was thinking of upgrading to a newer one and now ASUS is just not one of the motherboards I'm gunna look at. Thanks for this great video and it really gives me confidence in the selection of product you guys choose.

Thank you so much for this! Its so needed!

That beta bios move, supposedly fixing the issue, yet voiding the warranty (in small letters) is utterly sickening and disgusting. Thank you for sharing this.

This hurts to watch as an ASUS fan boy. But it has to be done. They needed to be held accountable

Good going posting this man mad respect..

my gt510 case had every fan installed backwards, 3 front fans pushing air out of the case, with a filter, like the dirty air from inside the case is gonna mess my room 😂😂😂

We need more public figures and "influencers" to act like this. Companies would be scared straight, if this was the publicity they all got, all over the web. Keep it up, and kudos!

Cutting any sponsor that significantly contributes to your brand/channel is a HUGE leap forward! It is a very tough decision, but it also sends the message to your viewers that you care more about the average consumer than money. It's a breath of fresh air that there are still people out there that care about more than just themselves.

I had a Maximus IV Extreme-Z and using a Maximus XI Hero Wifi motherboard since 2018. So far so good. I upgrade every 5+ years.

After 7yrs of Asus devotion, my new 7950x build is MSI and Corsair. Crazy bad quality issues, RMA'd 2 x AIO's and 2 x Crosshair VIII Formula MB's Horrible RMA process. FREEDOM HAS NEVER FELT SO GOOD!!!

If only EVGA made boards and such for the budget/standard consumer market.

So glad someone can keep these brands accountable. Keep up the great work guys.

i agree TOTTALY You Got Ball's !!! thanks for showing what the general customer experience you could not be more clear. My regards from Holland

I've always wondered if reselling RMA products is common among manufacturers?

It makes me very happy when all creators pile on when these companies act this way. Thanks Jay.

If all influencers were as honest as you Jay, the world would be a MUCH better place. Thanks for keeping it real.

Massive respect to Jayz. Not simping for the corporates!

I got the asus Maximus extreme z790 and had to rma the first board because it was dead on arrival! They handled the rma pretty well and haven’t had much issues except my i9 13900k is throttling at stock speeds on Aida 64!

That was such a hard line.. “climb down the ladder now so the landing isn’t as hard” that caught me off guard from Jay. I’m glad to see the people that get free items/get paid by X company are standing up to complacency. I wish more people were like this. Thank you Jay, Nick, Phil, etc, for placing yourselves in the limelight to ensure the pc community isn’t taken advantage of anymore. Couldn’t be more proud.

I guarantee it was greed from "cost cutting" which likely came from getting rid of staff, procedures, cheaper components and outsourcing as much as possible! Love the video! Hold more shady brands accountable!

Yeah, i got scammed by Asus on a gpu warranty claim, bad fan. They said the gpu had been tampered with and they tried to charge me for a bunch of repairs. I always keep video records of everything, including unboxing and first run when installing expensive new hardware, having had to deal with these companies in the past. The card was new out of box. Plugged in and 1 fan has a bad bearing. I had to file a complaint with the ACCC and provide the full video to Asus to get it resolved. It took 7 months. That was my last Asus purchase.

Beautifully said sir, thank you for sticking up for the consumer.

As someone who loves everything from ASUS TUF series , they break my heart with their behavior. Hats off to Jay for doing this!

I don't trust any companies anymore...

Unfortunately, most of my build is ASUS, including the monitor. I purchased the ASUS ROG STRIX X670E-E from Newegg and paid the extra for a NEW part just to receive a used board that was DoA. Box was beat up, ESD bag scratched/holey/torn; Accessories missing and the cherry on top PASTE IN THE CPU PINHOLES! Many spots that looked like someone stabbed it with a screwdriver including the GPU release. Snapped off buttons on the I/O board. I tried to get a replacement and it boiled down to "You'll just have to buy a different board" because they apparently don't have new ones.

i used only msi since 2010, no problem at all.still have my n460gtx cyclone and its working fine!

ASUS recently tried to claim my board was customer induced damage because "the pins were bent." One of the pins was twice as long as it was supposed to be. They are definitely looking for any excuse to not honor warranties. "But you don't care" hits hard mans. Right in the feels.

I never would have thought in a million years that ASRock would turn things around, but I'm glad they did, because they couldn't have picked a better moment to shine than right now.

Asus were always bad before, as i got a way older faulty board with blinking green light issue. The msi and the asrock one, still works today!

I did a build and when it got a orange dram issue, think my fault due to expo, anyway I striped it down and theres a bent pin!! but I messed up and touched it and bent 2/3 more. Basically the board bricked and wouldnt reset on cmos, battery out (even tired a new battery) There support said speak to the place you brought it but will they accept a board with bent pins. Its was my mistake not checking it (did I do it now when I was careful and know what Im doing)! great video!

I loved ASUS when I first started getting into computers. They were a brand I could rely on but no longer. Thank you for putting it out there.

This is the reason why I stay subbed to Jay and Steve and other tech channels that call brands out on their bullshit. It's not acceptable to be so at the top and forget that you need to do right by your consumers. Glad your willing to tell em how it is and let em know that you're no longer doing business with them.

I literally just built a new system with an ASUS Z790-Plus WIFI D4 TUF. Haven't heard about these issues until today and yesterday, and this is a 6 month old video. Though I'm not having any problems with the board. Everything has gone smoothly and temps are fine. No power surges or fried parts.

My Asus threadripper system has been blue screening many times a day this is a new starting about two weeks ago, but its not everyday.

Your loyalty towards the consumer, is the reason I keep watching your videos! Never change man.

As an owner of a x670e hero, I thank you giving us customer’s a voice.

Really appreciate the video and you using your platform to make a stand. Hope it makes a difference down the road with asus , but even if it does not , at least folks that seen this will do their research before blindly buying “xxxx” brand. I kind of wish one of the big KZfaqrs such as you or GN would maybe go the extra mile and give folks a solution in instances like this. Like hey this company is less $hit, here was our blind support experience with each one. Possibly do a video on the big companies support process. Maybe take 5 or more random parts from random vendors and go through the warranty process as the average joe and show your experience. Kind of like a secret shopper. Could even have viewers that maybe have a defective product in warranty send them in for you to use as a test case. I know it’s not gonna be a huge sample size . However if you had 10 instances with motherboards or video cards with Asus, MSI or Gigabyte and 7 out of 10 positive with one brand and 3 out of 10 with the others … I feel like it would empower the viewers. Viewers would maybe speak with their $$$ and force the $hit vendors to step up. Because as an average consumer it’s hard to pick one brand. Reddit is full of people crapping on each brand lol. I mean I get it , folks are less likely to go on Reddit and say wow I had the best time ever. Some do, but folks are more likely to go out of their way to complain about a bad one. I dunno just a thought. Kind of like your “which brand we can trust in 2022” video but with more in depth look into the actual RMA of each. Which that video kind blew my mind with how much asus went down in a year. Either way thanks for all that you do in your videos and keep being you ❤

Agreed. I purchased a brand new 4070 Super and was thrilled to install and use it, only to discover that it wasn't compatible with my motherboard-only mine. This issue was widely discussed across forums. When I reached out to Nvidia directly for support, they seemed unaware of the problem and consequently couldn't offer any assistance. Needless to say, I ended up purchasing a new motherboard from a different manufacturer, as I won't be investing in any more ASUS products in the future. Even if their products are excellent at the time, it's unacceptable not to provide support for your own products or update them when issues like this persist for months. Adding insult to injury, the GPU itself is from ASUS.

I've used a total of two ASUS motherboards in the last 8 years. The first one I bought back in 2015... Its still in use to this day in my gf's rig. Zero issues for 8 years. Seeing ASUS's decline is truly sad.

Massive respect for you dropping Asus and Steve for the investigation work. You guys are fantastic

the "we so sorry" tune in 6:49 was damn funny lol

Asus didn't change much over a year, even now days after a hole year it has gotten even worse... This is sad

Thank you Jay for supporting us pc enthusiasts and gamers. 👍

Glad Australia has strong RMA policies. You don't mess with the producer, you just go to the store and grab a new part and get cleared at the register in 5 mins. I bought a wireless thermometer that broke and the company wanted me to ship to America for RMA, with no guarantee it would be replaced. Just went back to the store and got a new one in seconds

You just confirmed my choice of board on my new build coming up. Going with ASRock

Glad to see that you're willing to lose a sponsor to support your viewers. This is why I trust this channel this community.

AsRock really stepped up these past generations. Rock solid boards. No flashy BIOS GUI, just functional, intuitive, and STABLE - while keeping costs down/competitive

I had purchased 2 asus gpu's 2 years ago, one being a asus 2080 blower style gpu and the other being a rog strix 2060 super blower style which both didn't even last a DAY, the 2080 worked fine for a couple hours until it randomly froze then restarted with it artifacting and showing code 43, the 2060 super on the other hand COULDN'T EVEN GET INTO THE GAME before it also restarted the system and interestingly never displayed again; after that I was so frickin done with asus I just returned the cards and never bought another asus product again. Literally every other gpu I have owned NEVER gave me ANY issues other than asus.

When ASUS was releasing the 2022 ROG Zephyrus Duo 16, I did a pre-order from B&H Video. I paid 5,000 dollars for the PC. I knew it was going to be super expensive, but i thought it would be great having a powerful gaming laptop. As soon as I got the PC, I turned it on and it couldn't load Windows. It said it couldn't find the Hard Drive. Spoke with ASUS Rep and told me that I had to send it in for repairs. I told them I waited for months for this PC and I wanted a replacement. They wouldn't do it for me since I didn't buy it from them directly. I decided to return the product and never going with ASUS again. I had better support with HP OMEN team. Now, I'm going to be working on a custom Desktop PC.

Thanks for the honesty Jay. It makes me sad- I have a 2022 G14 and a ROG Strix motherboard in my desktop build. Both have been super solid, but all of this anti-consumer behavior will definitely have me looking very carefully when I decide to upgrade in a few years. Thank goodness independent media is here to keep these large corporations in check. Thank you Jay!

I mentioned this in a tweet to Steve and the GN guys, but I personally would love to see a video on a brands these days who we can actually trust quality wise, who's had issues but learned from them to get better, etc etc.

Recently built a new AM5 build with an Asus Strix X670E-E & it's worked flawlessly since, got a ton of USB devices connected to it as well.

I’m done with asus too. Always had a bunch of problems with their motherboards.

Jay just taught me a life lesson. Judge by not the problems they have, but how they solve them. Thank you :)

Who's here after GN

I think i am lucky and happy with pc s in general. I had one component fail on me . A gtx 680 , that i used for 8 years straight. Almost daily. Never made any problems, never was loud. It went out as it lived , quiet. May you rest in peace my friend.

I purchased an Asus motherboard on amazon and saw this video just before they shipped and last minute was able to cancel and move over to MSI. thank you for coming out with this informative video when you did. you may have saved me from a world of hurt.

Your channel has definitely earned my respect and it has continued to deserve my respect. Much appreciation to the thought and care you and your team put into the JayzTwoCents channel