Any progress on this issue?

Hi Mike - I have a couple of suggestions. If there is a screen where you tell it how far to jog left/right, make sure it's not set to 0. If it has X limit switches, make sure they are not pressed preventing it from moving. Maybe you could disconnect a Y motor and hook the wires up to the X motor, then jog it forward a little just to see if the x motor works. That would narrow it down to a motor problem, or no power to the motor.

Hello Michael glad to see you're uploading again. I don't know anything about saws so maybe someone else here with more knowledge can help.

If your x and y axis steppers are the same you could swap the leads and retest. If the problem changes then it's the control board, if it stays the same then it's the stepper. It could be the wiring too, but if it tests good with a meter and never works I would agree it's probably a control board or stepper issue. If it intermittently works I would check with another wire to eliminate that possibility. I am local to you, a 96 grad of the shirt you are wearing, and I have some shielded 4 strand wire if you wanted a chunk to test with.

I had a very similar problem with my P20 and it began a couple months after I got it. I had been using it quite a bit by this time. Mid job it lost left-right control. I checked everything, several times and eventually, I found that one of the wires that go into the male connectors for the stepper motor on the gantry had shorted out right at the connection and the wire had separated from the connector. It was very hard to see as it was right as the wire entered the back of the connector. I ordered new wire tabs for the connector and that fixed the issue. But since this has happened again this time at the connector at the laser. I did the same fix and it works fine again. Unfortunately, I had the same problems with the customer service. My P20 does not do grey scale so it takes 5 times longer to do a small image... Never got a working answer to fix this problem. I am not very happy with this laser. Hopefully you have since solved the problem.

I also have this machine and one of the lenses broke without really knowing why. And I confirm that the technical service is horrible. 1.5 months to get a part is horribly long when it's your livelihood. I'm sorry, I have no idea what's causing this problem, but I hope someone will help. Keep harassing the technical department, they are responsible if they sell defective machines. Good luck !

Did you ever get it working?

Check with Guy he’s not far away.