Baggage Damaged on Flight? Do This! || bekifaayati #shorts
In case of loss, delay or damage to baggage, liability is limited to INR 20,000 per passenger. In case of delay or damage to cargo, it is limited to INR 350 per kg.
If your check-in baggage is damaged? Approach the airline's help desk, lodge a complaint. Fill the Property Irregularity Report Form. Also remember, always keep the boarding pass, which has the luggage tags, safe and handy.
But if the passenger is unhappy with the compensation, the onus is on the customer to prove the damage. You can always approach consumer courts. But this could take a while and is a reason why passengers many a time tend not to approach courts.
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