Ppl are saying it’s the plaintiffs fault, but she literally chose a sample and ordered, checked her order info on delivery and it was correct, name, inventory information exactly. she assumed it was her fault and allowed the installation meaning she was taking responsibility UNTIL she checked again, THAT wasn’t the Sample she was given. Pay the woman.

How dare the manufacturer not acknowledge their huge mistake in this, I really hope the defendant took the manufacturer to court...

The contractor shouldn't be blamed for the mistake of the store as the store should be the ones that verify they received the correct product.

Considering the plaintiff gave the defendant so much business, I think they could’ve done more to help her.

Absolutely not the plaintiff’s or the contractor’s fault. The contractor may have seen 20 different tiles in 2 weeks, he cannot remember everything. Also, the plaintiff would never had known that they switched the color on her until it was in place. Good win. 👏🏾👏🏾

The plaintiff walked in there like she was the baddest B walking the Earth. Even with that 80s mom hairstyle. I'm not mad at her. 🤣😂

The plaintiff and the defendant were very impressive in court as well. Don't talk unless the judge tells you to, don't make any faces, be respectful. This is how court is suppose to be done. Too many act as of they were animals.

The difference between the tiles were just too subtle, especially since the numbers matched the invoice, the contractor wasn't at fault and neither was the plaintiff. I'm surprised the defendant didn't just pay the install fee, because she would have eventually gotten it back from the manufacturer, crediting her 7% for every order.

I totally thought the plaintiff was going to lose. After hearing the evidence, I'm glad she won!

Always always always keep the sample you pick.

Bro the way the plantiff walked in swaying her shoulders I said to myself " oh yeah she's gonna have a southern accent " and boom🤣😭🤣

This is crazy - happened to me too with shades of grey... paperwork matched, tiles didn't - lucky for me i took one tile home when i selected my tiles (i always take one from a box, or a box with me) and then i use that to match colours... Saved the day! Grandpa was a builder and he told me to do that always...

So basically the tile company was going to recoup all their money from the manufacturer but quietly let their customer eat the expense. Glad she ruled in the plaintiff’s favor. Looks bad for the tile company.

All fault is on the manufacturers of the tile, the numbers not being correct!

I'm a tile contractor and I see different combinations of tile colors that it's mind boggling. It's not my job to lay out the tiles to see if it looks good. There are so many shades of tile colors how is an installer supposed to know if it's the right shade? If the numbers jive with the invoices then I'm satisfied. Maybe the retailer should've picked up the tile and made sure it was the right color instead of blaming the installer. The defendant was going to be compensated for the labor with a 7% discount on future sales so they weren't going to be out any money. Pay the plaintiff.

Happened to us with carpets from a "Posh" UK shop. They fitted the wrong carpet, asking my wife to "keep out of the way". I get home and immediately I say that is NOT our carpet. Next day phoned up, given B.S. by the shop, then I remind them I have the samples that we paid for, reference numbers and a written copy of the order. They then say sorry, WE ordered the wrong carpet BUT we will give you 10% off if you accept it. I said NO! I said YOUR mistake and you have thrown away all this carpet, they say, we will sell the wrong carpet (now used) as remnants. I pointed out that was a criminal offence. They then ordered the correct carpet, which was fitted 8 weeks later, NO APOLOGY was given. The fitters the second time around, independent, told us that they were ordered NOT to leave a single piece of wasted carpet, so we were punished TWICE! Thank You John Lewis, High Wycombe, Bucks, UK.

I thought this was from the 1980’s when she first walked out 😂

This is a huge lesson in "trust, but verify"

I really like that plaintiff... her voice is just so unique.

The owner of the tile company can sue the manufacturer for the mislabeled products causing litigation.

I had to laugh the way the plaintiff spoke about the job and her husband because it reminded me of my husband.

I could hear the Marlboro reds in her voice 😂😂😂

I had a mislabling issue with haircolor. The sealed box read dark blonde, the tube inside was Ash ( green)extra dark brown. It was a good thing I wasn't super busy that day and looked at the tube before mixing! The whole case was mislabeled. Lots of blondes would've been really angry!

If you think the plaintiff is liable because she didn’t verify it, but ignoring the fact that the defendant should have verified it before putting up in her store is so astounding

Think I like the darker one 😕

I agree totally...the contractor is not responsible. The manufacturer mismarked the boxes.

Chick in the crowd: she DID check the number. It was correct.

Im a tile installer for 25 years....15 to 20 times in my trade that situation happend to me...wrong tile or shade....but always...always I manage to catch the mistake ether from the tile vendor or manufacturers....chech your materials and always double check with home owners....10 to 20 minutes well spend...

Not the contractors fault, and it’s a shame this woman is blaming their contractor when these people have come to her multiple times for tiles… This woman has a lot of respect for her loyal clients

Yall go easy on the plaintiff! She traveled all the way here from 1980! That's a long trip! 😎

Defendant is ridiculous to think the contractor is at fault. I’m not understanding how she doesn’t understand this is the manufactures fault 💯

What's going on with the 80's hair

I work in this industry and it is 100% the defendants fault, despite it being the manufacturers error, you have to accept the blame, explain the reasoning/situation and fix it. It is now her responsibility to fix it and make it right. Plus if she orders as much time as she says she does, 4gs is not going to break her bank. Once her client is taken care of she fights her battle with the manufacturer. It's tedious but it's the right way. Edit. Not a single company will lay out an entire job TWICE. just to check colour. That is double the labour and double the time. 🤦‍♀️

They are the ugliest tile’s I’ve ever seen 😂

Now the tile company can sue the manufacturer...they’re the ones in the wrong!

The case makes me feel like I'm watching the 80s Judge Wapner episodes. I'm sure there's Aqua Net in at least one of those hairdos. But on a serious note, defendant needs to take more accountability. I see both sides but you can't blame the contractor for something that happened on the backend.

how on Earth can you install tiles all the way to the bathtub before you notice they're the wrong colour? How can you not see it before you lay the first one?

She kept letting him lay it. She should’ve check then before continuing the install.

Weird how some people are blaming the plaintiff for not double checking the tiles she received against her bathroom before installation. How about we blame the tile company for not double checking the tiles that came in against their own sample? If you're going to blame one for not double checking, you also need to blame the other for not double checking.

A smart person would have STOPPED as soon as she thought something was wrong. Every time I have hired a home repair SOMETHING goes wrong. Dont trust others to look out for you.

The planet has many different time zones. For example, wherever these women are from it’s 1986.

Unfortunately the store has to pay up and then turn around and go after the manufacturer

It’s neither the plaintiff , contractor or defendants fault …. It’s just a huge unfortunate situation

Aw the plaintiff is so sweet!!

I love the plaintiff's accent....Southern Bell Type😊

I just KNEW JM would tell her she has to go after the manufacturer.

The lady in the outside was ON POINT. Tile can be a different run number of the same color And will differ In color. It is up to contractor.

Color of the plaintiff’s hair is gorgeous

4th bathroom wow!! Nice home!!

This does not fall on the plaintiff or the contractor. They say it was the manufacturers fault for mislabeling the tiles. In my opinion this falls on the tile store because they should have noticed that

I agree with the ruling. This lady should have checked that the right product was inside the right box.

Turns out husband was right. I am kind of torn with this one. Yes Manufacturer was in the wrong for color being in wrong box.. Store owner is not going to know color is in wrong box. When it is taken. What the plaintiff should have done when husband noticed it was wrong. Right there she should have gone back to store before installing the rest. That is how I feel about it. Really was not store owners fault. It was the manufacturers fault.

Does anybody notice the kid in the “Exercise?” shirt chewing on his lips in the audience? I’ve seen him like 3x always snacking away

Tile die-lots are never that far off. Ridiculous thing to say. When the number on the box does not match the tile, manufacturer should pay.

Hooray, the plaintiff won and had her bathroom fixed right and for free! 👏👍👍

I ordered drop earrings from Amazon, and what arrived were similar, but not the same. There was a cheap-looking small pink bead at the bottom of each. Even the customer service agent agreed that's not what the ad pictured.

that tie-breaker spectator outside was NOT PAYING ATTENTION. What was she talking about?!!!

The judge loves her job. She's very good at it too. 😉

The "thanks Douglas" threw me off 😂

What year is this from plaintiff is giving 80s prom dress and the defendants hair style is also late 80s early 90s?

Harvey’s interviews with these dipsticks on the street. Lol

Beauty is in the eye of the beholder and the plaintiff deserves to get what she paid for. To me the darker one was even better.

I can't see where the Plaintiff did anything wrong. It's between the tile store and the manufacturer to work it out. No need to be hard on the Plaintiff.

i can almost smell the Luck Strikes coming off the plaintiff underneath her whiskey voice

As the plaintiff walked in...Wrong color?? You got that right!!

Are you kidding me?! She’s getting a 7 percent discount until it reaches the 4k?! So pay the woman!!!

Maybe the Tile Shop had put the incorrect labels on and the Tile manufacturer had pointed this out. The Tile Shop may be just "blaming" everyone else, that is my conclusion watching this.

1991 needs to come on and get this hair lol

I'm with the judge. I always assume people WILL make a mistake.

Plaintiff have a beautiful voice

Can’t believe the tile lady is collecting money from the manufacturer to cover the cost of the installers fee but didn’t give the plaintiff a penny. She tried to make money off the plaintiffs expense. Glad the plaintiff won

I actually like the darker one 👏🏾

The defendant should have paid right away for the mistake ! The manufacture was at fault, they were going to compensate the defendant. The defendant took the cheap way out by just paying for the tiles and not the work to put them in. I would never go back to that store again. She kept trying to blame the plaintiff and contractor!

Did I understand correctly that the manufacturer replaced all the tile for free, and also said that they would discount future orders by 7% until the entire $4,000+ was reimbursed? And then the defendant was just going to keep those savings and not give the money to the plaintiff? That makes defendant look really really bad.

That has to be stressful. Glad she won

So the defendant orders "a lot" from that manufacturer and this is how they treat her? 7% for every 1,000. That would take years. Whereas giving the store $4000 would make them a better business. Shame on them.

Amazing during the introduction I thought the plaintiff didn't have a leg to stand on....boy was I wrong. Clearly the defendant can get 7% until they recoup their $4000.

Not sure how people think the customer is at fault for not catching the manufacturers ridiculous mistake. Is that how it works, customers are liable for manufacturing mistakes?

I did not agree with that judgment on the tile.the customer had a chance to observe the tile and let it go.

"the contractor should inspect the tile" - Let's assume that's a fair statement. But what is the contractor inspecting the tile for? It's the right package, the right tile, the right PO. He can't be expected to remember what the sample looked like. And it most certainly isn't his job to tell the client that her choice is ugly.

Plaintiff had no contract with the manufacturer. That’s the defendants issue. The customer did everything right, store is responsible for the merchandise they offer. The store needs to pay, the store can then sue the manufacturer. But in no world is the plaintiff responsible. The judge says she follows the law, but really she follows her mood.

industry standard includes stones labeled correctly!

Those people on the street - is the request made beforehand that they say something dumb and then grin?

I get the legality of the verdict, but I do feel sorry for the defendant. The plaintiff saw the difference early and didn't hit the brakes on the install (tiny bit of fault). The installer didn't lay out the tile before installing (tiny bit of fault). The tile company had the samples mislabeled and sent the wrong product (MAJOR fault). The only person who didn't really do ANYTHING wrong was the defendant, and they seemed to try pretty hard to make things right by being the middle man between the customer and the tile company. Again, doesn't change the legality of the ruling, but I do feel sorry that the only people who did nothing wrong had to eat a four thousand dollar bill.

The defendant needs to sue the tile manufacturer in this same court otherwise chances are high she may lose her case. To her disadvantage : 1. She had signed and accepted the tile whithout opening the box. 2. She has a written contact that states "installed tiles are not refundable".

Beverly Goldberg? Is that you?

Tile can be so tricky. I totally understand what the plaintiff is saying. I bought bathroom tile recently and I thought I was losing my mind when the installation started and it did not seem to match the existing parts of the room like I had envisioned. The wrong grout was used. I had to have the existing part of the room with the other grout redone and from an error I am fortunate to have an ever better looking room than planned.

I love her dress!

The defendant should definitely sue the manufacturer and bring them to the People's Court to recoup their loss. However, I am not sure what that would do with their business relationship.

This was a shocking outcome! I’m glad she won. The manufacturer messed up big time.

Why they look alike tho .? Lmao

The owner of a historic home related a funny story about a kitchen renovation. She had chosen a beautiful creamy off-white for the cabinets from a sample board in the cabinet makers office. Once done,she complained that the color was wrong . She went back & forth with the contractor,who was trying to appease her . The reno was in the high six figures & this was potentially an expensive screw up , but they had to make it right. They went back to the sample board & the order number was correct but the homeowner was adamant the color in her home was not the same. The sample board made it’s way to the house for comparison.Sure enough,the cabinet color was a much brighter white,in comparison to the sample. Then the 💡went off in the contractor’s head. The shop owner was a heavy smoker 🚬& the sample boards hung on a wall in his office. Nicotine had stained the off-white the perfect color for this historic home!! 🚬🚬🚬

Usually the norm in the society is for the seller of the tiles , they will only refund or replace the tiles . If it was a contractor that did the whole job, then the refund would include the labor . That’s what is normally done in America. That being said, the plaintiff is fortunate that the judge ruled in her favor to get reimbursed for the labor which was done by a seperate contractor.

The plaintiff would look so much better if she changed that hairstyle!

I actually don't agree with this one.. there is no "damage" and the plaintiff should not get the money unless she already paid to have the tile removed. In this case she did not already pay.

Goodness I feel I am in the twilight zone here, what ever happened to taking responsibility for one’s actions. The defendant acknowledged and took ownership on the mistake by manufacturer and provided free titles but ultimately plaintiff failed to acknowledge her wrong doing, it was the plaintiff who knew and recognized the color was not as she pictured it or remembered seeing it at the store, she should have first laid it against the tile in the bathroom but to proceed to install it and expect to be compensated to undo installation she okayed to do ( I have no words). She should stop and go back to the store and the problem would have been taken care of from the beginning. In my opinion, defendant had a case against manufacturer as she lost money ( the free titles plaintiff received) but other than that nope it was plaintiff conscious decision to install titles.

I don't know..... they all seemed to know something was wrong but they just continued to install tile. For the contractor I could see him just not wanting to be bothered because he has other jobs to do. I think the owner should have to eat part of that. 20% maybe..

Tile company is wrong. Pay the plaintiff THEN go after tile manufacturer.

11:28 Plaintiff is concerned for the defendant. Defendant is like "no worries!" XDXD

The southern accents made this case that much more interesting. I can hear her husband's folksy complaints