BMW Emergency Call System Not Available

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BMW Emergency Call System Not Available - Sorted

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2 жыл бұрын

In this video I am dealing with the error message on the dashboard - Emergency Call System Not Available. Car can still be driven, but you are unable to see miles driven and fuel consumption. This is caused by battery failure from the Telematics unit located in the back of the vehicle, under the roof. It's quite common issue across all BMW range and also same type of battery is shared across multiple BMW models.
The most common source of this problem is is that the battery us simply discharged if the vehicle has not been used for a while. Try to charge the main battery with the car battery charger or run the car for couple hours to give the battery chance to recharge. If that doesn't help, then simply this small battery doesn't hold enough charge to satisfy the Telematic Unit Requirements and needs to be replaced.
Remove C + B pillar covers. Remove side cover from the back of the vehicle and detach clips at the back of the panorama window. This will give you enough space to reach out to the unit, open battery compartment and replace the battery.

Пікірлер: 131

@garyg1331 Жыл бұрын

Does anyone think it’s about time BMW done a record and sorted this problem out

@tiptopmechanic1155 Жыл бұрын

Yes by calling people for service and handing out invoice to pay :)

@ERipp-rx2pz 5 ай бұрын

FYI Changed the battery on my 2018 520D Touring, pleased to say that on the estate I just moved rear window rubber in centre at rear down to get to the headlining, 2 pop in clips ,gently ease open using wide flat blade screwdriver and ease down a few cm Then just unclip the 2 speaker covers in the roof which is luckily just to the rear of the battery compartment, gained access from RH side speaker hole, so pretty simple in comparison to the saloon I guess because of aerial position.

@grahamlovelace6694 Жыл бұрын

Spectacular over engineering by BMW

@kona328WH Жыл бұрын

More like shite engineering. The access to that location is terrible. Just stick the damn module in the boot somewhere.

@gabrielbilis7286 Жыл бұрын

Hi, i have same car ,same problem🙂. I will buy this battery and I hope to fix it. Its very stressful this error. Thank you very much mate.👍

@MikesRestorations Жыл бұрын

Nice video thank you for making! Wouldn't you think BMW would make an access door over the unit to service this part of the car. They know this is going to happen and will happen on every car every three years. What a bunch of BS to go through to change a going to fail battery This will be my last BMW

@tiptopmechanic1155 Жыл бұрын

Service department also needs to regular customers :D. I am getting X3 with same problem so I post video later

@stuontwo677 11 ай бұрын

@@tiptopmechanic1155 Yes but building in failures so you can financially rape customers is unacceptable.

@butafor777 7 ай бұрын

Thank you very much for the video . I've got the same with the same problem appeared. Called the dealer and quoted £400. Hopefully with your detailed guidance I can safe few hundreds

@TygruletZ 8 ай бұрын

I called the dealership today in Luton ( UK ). They told me 62 pounds for the part and 288 for the labor. So I will do it myself to save 300 pounds. I will buy only the battery from BMW because on ebay or other websites is between 30 and 60 pounds, but are unbranded. Now is up to you if you wanna spend 20-30 pounds extra for an original one or not.

@damjc69 Күн бұрын

Getting this replaced by the dealer under warranty for the second time in two years. Is it just a battery that doesn't recharge properly? I'm just curious of what I needed to do if this happens again outside of the warranty. Above the SOS button and easy to remove with a couple screws would have being a much better design. It takes the Dealer an entire day to replace it but you said 40 minutes which is terrible on their part, fortunately I got a loaner each appointment. Thanks for the Video.

@trevorbrown3987 7 ай бұрын

Further to my post below. After replacing the battery I was very disappointed that the Emergancy Call System did NOT disappear. However if this happens to you, don’t despair, thinking you’ve been sold a duff battery. I drove the car for approx 50miles and guess what, the warning disappeared from the dash and from the faults. It seems the battery needed charging.

@azeezalani2717 7 ай бұрын

Thank you 👍

@andyrew45 6 ай бұрын

Same happened the error stayed. Will try driving it tomorrow and keep you posted 🤞

@Xdxdxdxxdd 3 ай бұрын

@@andyrew45 what happen now ????

@andyrew45 3 ай бұрын

@@Xdxdxdxxdd Bimmer code and coded out the fault permanently. Tried multiple batteries including an official BMW one, none worked.

@garyg1331 Жыл бұрын

I have done that as well change the battery but the fault is still on my dashboard how can I clear it please

@180runner123 Жыл бұрын

Same problem

@bigobrother123 Жыл бұрын

Great that I stumbled on the exact model of car I have

@hikviz9410 Жыл бұрын

How do you clear the memory?

@lesjean8530 Жыл бұрын

The battery is not just for emergency call in case of an accident. The battery is used to access the TCU for all the remote functions. If you have the My BMW app in your phone, the battery is used every time you open the app. If you use the remote 3D view a lot to take location pictures of your parked car, the battery will probably last less than w years.

@tiptopmechanic1155 Жыл бұрын

Thank you for this information.

@seidybarrantes4110 Ай бұрын

I replace the tcu and had it reprogram,after couple storms in my area the emergency call message came back and the orange ligtht on the button is off. I checked the battery in the tcu and had some rust like water damage,my question here is how do I seal the fin from preventing to happen again?

@clayh3488 Ай бұрын

Why TF would they put a consumable battery under the headliner. What the actual f*** were they thinking.

@K-S-Y123 Жыл бұрын

Thanks for the upload , great help

@davidhobson2743 7 ай бұрын

I have just had this message appear on my 69 plate X3. I contacted Stratstone where I purchased the car asking for an estimate to replace the Telematics battery. They were very cagey and reluctant to give any idea on cost. I pressed them and they came up with a price between £1000 and £1500. This is outrageous for a part that they know will fail every 3 to 4 years. Why didn't they just put a removable flap over the unit to make it accessible. Just after our money.

@baywesty 7 ай бұрын

It was a trick to get rid of you. They just don't want to do the job.

@Saim1974 Жыл бұрын

Very useful, thank you

@mooklook121 Жыл бұрын

Thank you for your sharing, today I followed your steps, have solved the same problem, thank you

@tiptopmechanic1155 Жыл бұрын

Awesome 👌

@MrMaveric84 Жыл бұрын

Hey I have changed my battery but the error is still there. Did you have to drive long for it to go away?

@azeezalani2717 7 ай бұрын

Thank you 👍

@oratora88 Жыл бұрын

Very useful video. Thank you. Anynoe know when I can buy one for BMW G30?

@nicopotenza5423 Жыл бұрын

Would it be exactly the same on my x3 2018? Same battery same position?

@aminemebarki9280 2 ай бұрын

when the battery is dead, do the apps stop updating ? actually, I have no network connection and I would like to confirm if it can comes from a battery issue ?

@thanavigator12 5 ай бұрын

I'm having this same problem, when I got to the battery box.. IT WAS EMPTY! Also, the pins are off center, so the battery I received (same item number as yours) doesn't fit. No idea what's going on.

@johnwallace520 Жыл бұрын

My F90 has just thrown up this error. What a stupid design having to remove all that trim for a battery which obviously wasn't of sufficient quality in the first place. The car is only 6 mths out of warranty but I bet I know what the dealer will say.

@markb07 8 ай бұрын

Can you still start and drive the car with the message on? This is happened to me as well. Does it affect the main battery as well as the Telematics battery?

@steetee725 8 ай бұрын

Just been asked £499 by Halliwell Jones Warrington today 7/12/23 when after questioning they admitted the battery was approximately £50. They also said my car needed 6 litres of Ad-Blue when I’d filled it before I sent it in, in anticipation of them claiming it would require Ad-Blue amongst other repairs they claimed it required but clearly didn’t…. Go figure 🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️

@emilioreyes4964 Жыл бұрын

What is the name of that battery?

@summertime3058 11 ай бұрын

I pushed the button and someone answered but i still have this notification.

@lucianvoicu2678 Жыл бұрын

Hello, I armed myself with patience and changed the SOS battery to an X4-G02. Everything went perfectly until the end when I started the car and the SOS warning message continued to appear :). I mention that inside, where the unit is, everything is dry and clean and there are no traces of water. What to do? Does the message need to be reset from somewhere? Thank you in advance.

@tiptopmechanic1155 Жыл бұрын

You nees to allow time to charge the battery. Diagnostic uilnit can clear that error

@NorlingEdits Жыл бұрын

I have the same car and same problem as the video but haven’t installed battery yet. Where can I find the battery? Bmw dealer or where?

@MrSamanaziz Жыл бұрын

Use a diagnostic device to reset the ECU and its gone

@daividhiwa 8 ай бұрын

@@MrSamanazizwhat’s diagnostic device? and how can i do that

@pioneerz450 Ай бұрын

Leaving the battery baking up in the roof might explain why it only lasted 3 years

@simonharrison1715 2 жыл бұрын

What car was this? I have the same problem with my G31 and BMW want £500+ to change a £51 battery (and even £51 is too much for a battery!)

@tiptopmechanic1155 2 жыл бұрын

G32

@gdgimson 2 жыл бұрын

The emergency call system on our 2019 230i has malfunctioned several times; now our local BMW dealer has diagnosed the problem as a crimped coax cable. I believe them, this time. It will require dismantling the car to replace the cable harness, but that’s BMW’s problem.

@user-mw5yu4vu4k 8 ай бұрын

Hi, i have this problem with my 2018 bmwx1, the sos emergency call failed light shows up on dashboard for 3/4 days then dissappears for weeks then appears again for about 3/4 days again. Anyone know the estimated cost of this to be repaired please . Cheers

@paulquinn4684 2 жыл бұрын

Hi there, very informative videro. My 2021 x3mc has shown this message 3 days ago then cleared after a few minutes, it's then done the same today and again cleared after a few minutes. I can only assume the battery is at the end of its cycle? I'm hoping this if indeed is the problem will be covered under warranty? My concern is iv had my roof wrapped and they may try to blame this as antenna was off in order to say it won't be covered under warranty. Thoughts on this? Tia.

@tiptopmechanic1155 2 жыл бұрын

Yes sounds like battery has some juice left amd charges up and then it's gone if the vehicle stays without power/engine running. To be honest antenna has nothing to do with the battery as during wrapping process you didn't even touch that battery compartment. I guess it depends from the dealer. Try few of them and will see.

@paulquinn4684 2 жыл бұрын

@@tiptopmechanic1155 Many thanks for your reply, the fact its stating not available and clearing after a few minutes as opposed to malfunction is leading me to believe the battery is on its way out. I shall let you know how I get on.

@paulquinn4684 2 жыл бұрын

Update on this issue... The dealer done a remote diagnostic on my car with my permission, turns out the problem was a GPS fault. Strangley after doing this diagnostic, the error code hasn't shown again since.👍🏻

@tiptopmechanic1155 2 жыл бұрын

@@paulquinn4684 Thank you for info. I never heard about such solution but if it worked then great. Did you have to pay for it ?

@Bramble734687 Жыл бұрын

My BMW dealer ran diagnostics and even though I was within the 3 yr warranty said I’d have to pay because the stats showed I had made to9 many short trips !!, £402 to fix.

@drucifersuetonious Жыл бұрын

How did you clear the notification after replacing the battery? Or did it clear on its own?

@MrMetsMeeseek Жыл бұрын

I’d like to know as well. I’m having the same problem

@MurRobinson 7 ай бұрын

@@MrMetsMeeseek same here. Did yours clear or did you have to take it to the garage to be cleared?

@MrMetsMeeseek 7 ай бұрын

@@MurRobinson bought a BMW specific obd2 reader on Amazon that cleared it.

@MurRobinson 7 ай бұрын

@@MrMetsMeeseek great - I’ll order one! Thanks for getting back to me. Much appreciated!

@MrMetsMeeseek 7 ай бұрын

@@MurRobinson ancel bm700 is the one I got

@jamaltimao Жыл бұрын

Bmw being bmw

@sammead3667 7 ай бұрын

how did you clear the error, can it be done with bimmerlink?

@celsoanjos2758 Жыл бұрын

Hoping that someone can help i took my battery for the telematics and its an 8v battery im guessing but i tested with a multimeter and its giving me readings of 15v did somebody encounter the same thing?thanks

@23magde 2 жыл бұрын

Do you Maybe know Where the sos battery is in BMW F10?? Having some issues

@tiptopmechanic1155 Жыл бұрын

Should be in the trunk on left side.

@Choppit53 Жыл бұрын

Have the same problem with my 2018 X3 (G01). The warning was present for most of last winter, disappeared in spring, through summer, and reappeared yesterday. I suspect the battery can't deal with the colder weather, and needs to be replaced. Anyone know roughly how much a main dealer will charge to change the battery?

@Choppit53 Жыл бұрын

Just called the dealer. Cost is £120 to diagnose the fault, then £419 for battery replacement..

@Bramble734687 Жыл бұрын

Yep had the same issue with my 2019 X3 and the dealer wanted £402 to supply and fit…. Believe the battery is approx £65 so guess most of the cost is labour!!

@fortunesparkles2486 Жыл бұрын

Just left the dealer they wanted to charge over $500 to replace battery but like you mine works fine in warm weather.

@christopherhillam7286 9 ай бұрын

From what I understand dear stand, it’s a problem for many with water leaking through the fin on the roof hence why it is fine all summer and does it every winter. I have my X5 booked into an auto-electrician BMw specialist tomorrow to have it coded out.

@velopteam1 29 күн бұрын

Sur ma F45 de 2015 la batterie n'est pas sous le toit, quelqu'un sait où elle se trouve? car Bmw m'annonce 700 euros

@Andreas16375 8 ай бұрын

What a fucking process, they could’ve literally just had it in the glove box or something

@futfut1 6 ай бұрын

How can BMW make money if you can change it yourself?

@chimchris9551 Жыл бұрын

Hello, thanks for your video. I have same problem of my X1. I will try to replace the battery by myself. The old battery is 450mAh 3.6wh but the new one is 330mAh 2.6wh. Is it ok?

@tiptopmechanic1155 Жыл бұрын

Hi. I would say the battery needs to be same voltage otherwise it will throw error. I suggest to try to het one from dealer so if doesn't work you can claim failure with dealer.

@chimchris9551 Жыл бұрын

Thank you for your reply.

@fnknerik1412 Жыл бұрын

Those data means, that the capacity of the battery is lower than the original battery which was installed. As long as you got 8V you are fine. it will just be empty faster than the battery with 450mAh.

@shaeebkhan9356 Жыл бұрын

Hi I have put the new battery in put the message is still there how do I reset it from the idrive.. thanks

@MurRobinson 7 ай бұрын

Hi - Did it eventually clear or did you take it to the garage to be cleared?

@Alex-rf4wu 2 жыл бұрын

Do I have that in my 2004 545i? I’ve looked for weeks how to get rid of this “sos” message. Everything works in my car (besides the phone of course) radio works as well. I cannot figure this issue out.

@tiptopmechanic1155 2 жыл бұрын

Yes but your car might have the battery in the trunk in the side.

@Alex-rf4wu 2 жыл бұрын

@@tiptopmechanic1155 thanks for replying, appreciate your time!

@23magde 2 жыл бұрын

@@tiptopmechanic1155 do you maybe know where it is in BMW F10??

@TheMagot1 9 ай бұрын

The award for the most ridiculous battery placement in a car goes to .................... Yep BMW

@schmitthans9965 Жыл бұрын

ich have a bmw g11 the battery is also there as in the video

@trevorbrown3987 7 ай бұрын

I was quoted approx £130 for Stratstone bmw to diagnose the fault and between £300 and £400 to repair / replace the telematics battery. Bought a new battery from same dealership for £62. Question, do I have to charge the new battery before “ no Emergancy “ warning disappears ?

@ThatChrisGuy 6 ай бұрын

Somebody above stated that they had to drive the car for about 50 miles before the message went away. I assume this was the time required for the battery to become charged.

@rentowl Жыл бұрын

Great video, thanks for making it. I have changed the battery but I don't know how to clear the error in the iDrive, can you please tell me how you do this? Thanks

@tiptopmechanic1155 Жыл бұрын

Diagnostic software & hardware. Optionally run the car for few days ao battery has enough time to recharge irself.

@MrMaveric84 Жыл бұрын

Did it goes away after driving?

@rentowl Жыл бұрын

@@MrMaveric84 No, it didn't, so I went and got the error message reset at the local garage. Even after paying for that and the battery and doing the work myself I was still £400 better off than taking it to bloody BMW! So glad this video got posted

@Racedoc Жыл бұрын

I have this right now on my 2018 M3

@michaelcheung212 2 жыл бұрын

In Australia, $890 for X5

@zulfikarali2464 Жыл бұрын

Hi, Is this the same for 2018 520i? Thanks

@tiptopmechanic1155 Жыл бұрын

Yes. Same location of the battery

@zulfikarali2464 Жыл бұрын

@@tiptopmechanic1155 would it be covered under Warranty?

@macieyer5031 11 ай бұрын

How long I need to wait for recharged battery ? I’ve still had sos notification 😮

@theoneandonlyhere 8 ай бұрын

Dod you fix it?

@swampscrapper Жыл бұрын

The message appeared a few months back and dealership wanted $3,400 to fix it!! Gtfoh 😮

@swampscrapper Жыл бұрын

This was for a 2019 X3; had battery replaced by mechanic but the alert has reappeared.. it’s a nightmare

@joseplata7732 11 ай бұрын

@@swampscrapperI got my on su😤😤😤😤😤

@joseplata7732 11 ай бұрын

Sunday

@kristinp4 11 ай бұрын

Is the battery in the same place for a 2019 x5? Thanks

@LondonerUK64 10 ай бұрын

No it's in boot, standing at rear it's on left hand side, remove trim and you can see metal box battery is there It's 30 min job

@kristinp4 9 ай бұрын

@LondonerUK64 thanks. Do you know where i can find a video or picture of where it is exactly? If not, can you give more details of how to remove trim, please? Thank you!

@LondonerUK64 9 ай бұрын

@@kristinp4 Standing at rear of X5 F15 Open boot lid On left hand side remove trim of side /arch and it's there Just need screw driver and 30 min I am diyer not tech. If I can do I am sure you can do as well easy Make sure car is off, replace battery and put it back together start car all done

@kristinp4 9 ай бұрын

@LondonerUK64 thanks, I appreciate it!

@SergioPalillo 2 жыл бұрын

In Italia per serie 2 F45 430 €

@Satrebor1997 7 ай бұрын

Can it alao be the reaaon of incorrect GPS location?

@seidybarrantes4110 Ай бұрын

Yes

@marcelvandapperen6021 Жыл бұрын

Hi, I have a 5series wagon, same issue. Changed the battery and the message disappeared after running diagnostics. However, message returns after couple of seconds. Have run diagnostics several times but error keeps returning. Anyone any suggestions?

@tiptopmechanic1155 Жыл бұрын

Broken wire somewhere

@olli4528 8 ай бұрын

G31 here too. Did you remove the wole headliner as in the vid? Seems to be quite an effort to get there. Perhaps you got to it a bit easier?

@AB-bb9vg 10 ай бұрын

Recorded with calculator, it is really crazy to upload something like this in 2022...

@stevechick6129 7 ай бұрын

Battery life ca 4years..Try fitting one in an X3 bloody ridiculous design...!!!!

@Ewgenij83 2 жыл бұрын

👍👍👍👍👍

@yety31 7 ай бұрын

En France mon concessionnaire BMW me demande 430 € pour remplacer la pile. Mais avec une réduction de 50% car la voiture à moins de 5 ans, c'est 215 €. Pour moi, c'est une arnaque de BMW qui cache volontairement des informations importantes, consommation carburant, Km parcourus, etc Pourquoi ne pas indiquer cette information ailleurs, par un texte ou par un voyant ! C'est pour nous obliger à effectuer le remplacement d'une petite pile où il faut démonter le pavillon et facturer 340 € de main d'oeuvre.