I've owned a small , high quality shop for 28 yrs. now. While this State Farm guy makes it sound like it is no problem to choose your shop, But what he isn't telling you is that when you DO pick your shop, they delay every process they can, for instance if there are no available salvage parts locally, they find used parts out of your delivery area knowing you won't pay for a used part you cannot inspect . So now you have to contact them, wait up to 5 days without proceeding. Some customers have said to me they were told it would take 2 weeks to get an appraiser out to look at their car, industry standard is 3 days In a nutshell most insurance companies seem to purposely delay the repair progress in retaliation for choosing your repair shop, that is my opinion, but when I comment to the customer that they are being "spanked" for not rolling over, they tend to agree. In all honesty, in this town state farm hasn't used aftermarket parts lately.There is nothing wrong with unbolted salvage parts, our standard is they must have factory paint which means the are unmolested. When they figure welded salvaged parts , they are NOT a good idea, since you have to drill holes larger than the actual factory weld, causing a larger weld, more heat, exc , I have told appraisers this and they refuse to pay for new welded in parts. No matter what they say, aftermarket parts suck, are inferior, in my opinion even the CAPA certified are no different than the uncertified. A CAPA certified part is just a part with an expensive sticker in my opinion. They say they don't force us to use this stuff, well, they won't pay to repair the car any other way.... that IS forcing us to do it their way or lose the job, or fix it at a loss. BY the way, when you hear the insurance term "industry standard" - that means : "good enuff" .

Nationwide is on your side 🎵... till you make a claim

Gotta call Jake from state farm to have a word with him...

I've been working in the auto repair industry.. And they got us bye the balls.. The run the show😒😒😒

Putting a USED part on a USED vehicle isnt wrong, as long as it's safe. A repainted used fender looks just like a painted new fender. Besides, if new parts were required, you'd scream about how expensive insurance is. Anyway, take your vehicle to the shop of your choice, not theirs.

I am a mechanic and I prefer used good condition oe panels as the fit and quality is so much better than aftermarket stuff but the choice has to be left to the customer as how much if any carefully selected used parts are fitted.

3 bent rims?.....introducing the new Chevy Vibrator...

Stay Away Form State Farm. Is everyone a crook these days???

Everybody's crooked. From top to bottom.

The best part about this is that it shows you in your policy that they will use remanufactured parts. Start reading your contracts before you sign them.

Your insurance policy states aftermarket parts UNLESS the customrrs pays top premium for factory parts which customers dont want to pay high premium..

Back when CNN actually reported news.

A remanufactured headlight housing that has been glued and screwed together can allow moisture to enter the headlight assembly and cause the bulb to spontaneously fail. That doesn't seem very safe or strictly cosmetic to me.

Junk parts are called reconditioned or refurbished by the auto industry once it gets put on your car for the repair.

Wait it was hit in rear. That would mean 2 tires max maybe got damaged. But video says 3 of 4. Means some of damage isn't part of wreck. The the whole thing wrong from this car in reference to shaking is from the wheels

used parts in good condition are just as good as new oem parts

I personally have a problem with aftermarket parts for the main reason that they cannot be built according to factory specs otherwise it would be a patent infringement. I am retired. when I was a child I told my dad I wanted to be a body man like he was. I went to work at 9 years old in his body shop. I usually did for 2 years, then in 1961 they came out with body filler. I was taught how to shrink Steel. I don't mind a used part in order to keep costs down to not total loss a nice car. but I am going to junk yard and I will pick out that use part to see how it fits before it's ever pulled off that salvage car. knowledge is very important to rebuild a wrecked automobile to within 2% of its original safety crash standards. I have never lied to a customer, we guarantee our work. every car I ever repaired, was repaired properly. I love my family, and I don't want someone greed to injure someone in my family because of the repair being short cut or we call it hack work. there are hackers that short change their customers. and there are professionals that do their work with quality and complete honesty with their customers.

Well then you haven't seen body shops screwing the insurance

As a body shop worker myself. Iv found aftermark parts fenders ,lights n bonets to mostly be good to use.it just depends on the molds thats these parts are being pressed from. Some aftermarket companies have better moldes than others

I took a car to a Toyota dealer-owned body shop. Geico wrote up the estimate with aftermarket parts specified. The car was only a year old and I pressed for OEM parts. The shop told me that Toyota now sells OEM parts to dealer-owned body shops at aftermarket prices to ensure cars are repaired properly. I guess they feel that lower quality aftermarket/used parts could tarnish their reputation for reliability. Every part on the car that was replaced when I got it back was OEM but the estimate still only specified aftermarket/used parts. I had another car that was 9 years old with 190k miles that was just barely repairable after an accident. It would have been a total if I insisted on OEM parts. I was glad to accept aftermarket parts then to keep the car. Over 4 years later and it's still serving a family member very well. I would not accept aftermarket parts on a car that I cared about resale value on though.

I don't have an issue with used parts as long as they are actually serviceable. That re-manufactured headlamp assembly is not repaired such that it will last in service. I do have a problem with shoddy work like bolting on new covers and not fixing body and frame damage underneath.

When I was hit the adjuster told me they don't pay for oem parts and will only cover aftermarket and recycled parts. That I would have to pay the difference if I wanted oem parts. I chewed him out and refused to accept his offer. Told him I would pursue the driver for the difference. Ten minutes later the shop called me to tell me the adjuster caved and will pay for new oem parts. DO NOT ACCEPT THEIR OFFER TO USE RECYCLED/AFTERMARKET PARTS IF YOU ARE HIT.

Insurances companies real business is to collect money every month from millions of people. Imagine how much money they make and in the end give you the cheapest quality that can even in danger the lives.

People talking about used parts devaluing the car. Once it's been in an accident it's already devalued. Even after repairs.

Nothing wrong with using used parts.

Unfortunately, nothing has happened to any of these lawsuits. Big Insurance companies are still doing the same thing. Fix cars cheapest way possible.

Recycled parts from a wrecking yard are probably the best ones to put back on a car, because they are oem, and as long as theyre not damaged, its a better option than aftermarket which are typically junk and new dealer prices are out to lunch typically.

If the body shop is not screwing over the insurance company then the insurance company is screwing over the insurance company. I have worked at both and wonder if I can make a living being honest. So far the answer is no.

I have never heard of an above-board insurance company - *EVER*! They all try to get away with not paying, or at the very least, not paying the entire amount if they can get away with it. They have legal loopholes they jump through to get away with their misconduct. For example, if your basement floods, only swer damage is paid for, but if they deem any damage is caused by "fresh water", you're screwed! They all claim they want to help, but whom are they truly helping? The answer is themselves!

How did the wheels get damaged from a rear end accident? Pushed over a curb? Even then the way they are bent doesn't make sense unless the tires blew. Need more info on that part.

Used Parts are fine if they are in Good Condition, Not Aftermarket, Not Older than Vehicle being repaired, Aftermarket acceptable if Vehicle is being Requested by Vehicle Owner.

some guy rear ended me and his state farm insurance is gonna pay to get my bmw fixed. it’s not that bad damage but the whole back of my car needs to get fixed now and it kinda messed up my blinkers in the computer. My question is, can i request to get it repaired at an actual BMW repair shop? or is that not possible. because he was completely at fault and bmws are tricky to fix.

Finally CNN reports on something useful. But they forgot to mention the insurance companies wont pay full price if you take to your own repair shop. They low ball the unprefered repair shops and accuse them of jacking up the price and wont pay the full amount telling the owner of the car that they are responsible for the excess $.

OEMs offer replacement head light tabs for this exact purpose, to save headlights! If you are filling holes or plastic welding, that is a different story, but an OEM replacement tab that gets screwed onto the light is perfectly acceptable.

It's not the body-shop's fault. Actually this "used-part practice" has been going on for nearly two decades. What has me alarmed is that many of these repair shops who are now suing had no complaints when it first began. They went along with it. So why are they now speaking up and fighting back? Is it because insurance companies are now demanding that even more corners be cut, even with the structural integrity of the car? You bet it is and they have had enough! Body shops are being asked to compromise driver safety in order to save the insurance providers huge money. Furthermore, it's the repair body-shop that must carry the full burden, not the insurer. Body shops can be held liable for substandard repairs, especially if their repair(s) results in an injury or a casualty to the occupants of the car they repaired. Insurance companies that fund and encourage these shabby repair practices hardly ever get blamed. Things must be real bad if body shops have decided to bite the hand that feeds them... ya think? That really worries me. So how bad is it? How many unsafe cars are on the road that were repaired under this shabby program? I'm glad this mess has prompted the body-shops to finally take action. The down side... expect to pay higher premiums because God forbid if State Farm etc. had to show a lower profit margin. (BTW, this same type of low-ball cost-cutting also takes place with your healthcare insurance providers as well.)

This is still going on in WA State

I have quite the story for you. I had hail damage work done on my 2015 Kia Forte hatchback through Travelers at a "preferred partner" concierge. They had an outside PDR guy come in for that. The problems started with communication about getting the work done, communicating the process. There were parts they knew they had to replace during the estimate process and did not order them until the vehicle actually got there. Two of them ended up being on back order from Korea. The shop itself replaced the hood, roof skin and removed the fenders to blend them in. They did a fair job of blending in, but they returned the vehicle with paint dust nibs, dust inside, body panels not properly aligned with major gaps to include the fender, hood as well as the hatch area. Not mention it they scratched the A pillar with a tool, chipped paint off the wiper blade arm and at some point during removal, storage or post work detail the surfaces of my side mirrors were scratched. There's more... they also left body filler speckles in the hatch area, overspray on the windows. Now, they did fix, but I have an appointment with an independent shop to have it fixed. These companies are scummy and the shops themselves are even worse. Just like that lady at the end I went to a Service King shop. This was my first time having to have something fixed on a vehicle, big mistake!

Theres factory tabs sold seperately to repair headlight A repaired headlight on tabs is totally acceptable as long as its no leaking and have moisture inside the lens

I experienced this recently, my 2017 Honda Civic sedan I got new with only 15k miles still on the dial got t-boned by an elderly lady driving an SUV making a left against the light because her GPS told her to, she hit 3 vehicles total, my car got 4k dollars in damages because I was the last car she hit. My car was taken to a Honda body shop my insurance recommended, they “fixed” the car in 5 days, got it back with multiple problems from doors misaligned to still damaged parts and flawed paint work, I returned the car to be redone, they took another 4 days, the job was much better but still minor problems that I decided to let go.

I work for a massive auto recycle yard in canada, we try our hardest to send out quality parts... that first headlight would have been crushed and never sent out.

When a vehicle gets in an accident it is used. As long as the used parts are not faulty and are the same year or newer the damaged vehicle using salvage parts should not be an issue. I do agree what ever goes back on the vehicle needs to be as good as or better than what came off.

I was taught in my autobody class that if a vehicle is 3 or more years old then used parts or cheap after market parts are used because using all new, oem part may be a total loss, which makes sense. However, insurance companies select certain shops to do their work. That way you pay more to the insurance while they pay less to shops. That so why you get such crappy work from insurance-paid repairs compared to you paying out of pocket.

EVERY SINGLE VEHICLE ON THE ROAD TODAY IS RUNNING ON 100%USED PARTS. when used parts are to be installed its up to the repair center technician to inspect them prior to installation.

The consumer has a right to choose the body shop of their own, not necessarily what the insurance co. Suggests. Know your rights and your coverage.

In all fairness. I work for an insurance company. Some parts are poor then the insurance company would expect the shop to call them or get a replacement from the supplier. They owe to put the vehicle back to preloss condition. If a vehicle is s 2009. It has a 2009 headlamp thats 11 years old. Taking a perfectly fine headlamp from a salvage vehicle with prior rear damage doesn't compromise the vehicle and returns it to pre loss condition. I wouldn't consider my 2013 Altima to have junk headlamps. Sometimes repairs aren't done correctly when someone doesn't want to pay their deductible. deductible.

Insurance companies have meetings every week with their adjusters, on how to screw the body shops and customers. It's just their nature.

if you get in a fender bender.. take it to a local mexican shop and theyll get down on the repairs and cheap. seriously.

What they don’t talk about is the insurance companies not paying enough. For instance a customer of mine hit a curb needed a few things one was the electric rack and pinion. The insurance company wanted me to install a used rack or a remanufactured rack because a new dealership rack was 1800. I told them these racks have known problems they never last more then 100k miles so a used rack makes no sense and the remanufactured racks almost never take the programming yes you have to program them and if they do work they don’t last. So I’m not installing anything but a rack from the dealership for safety reasons I’m not gonna have her steering go out when she’s driving. They told me sorry all we can pay is 750 for the rack that’s how much the reman is. I said nothing to be sorry about the customer is gonna be mad at you because she has to get her car towed out of my shop because you don’t want to pay for a quality repair. I called the customer right away to explain it to her and when she talked to the insurance company they said I refused to work on her car and she said that’s funny I just talked to the shop they said you don’t wanna pay for a new rack from the dealership you want them to install a used one or a reman one. What’s funny is this is the only claim I’ve put in for 20 years and this is how you repay me for being a loyal customer of 20 years? Yeah they ended up paying. Any time a insurance company or warranty company wants me to install junk parts I let the customer know and if I gotta refuse the job it is what it is but sorry I’m not using crap parts

bs that these insurance companies let people choose their own shop's, they threaten that they will only cover a certain amount

I feel like I’m going through this right now, I’ve been dealing with the insurance company for over 5 months, still waiting on my car to be finished. It’s really ridiculous the day I got it back the car lost control and I almost ended up in another accident, had to be towed again back to the body shop, been in almost 10 rentals. Not sure what to do, none of my body panels match/line up. Please help.

The lady with the malibu had three bent wheels and steering rack was shaking. How is that physically possible from a rear ender? CNN fails to mention how many miles the car has and show maintenance records. Oh, I'm entitled and got a scratch on my rear bumper, but the engine failure as a result of the accident. This is why our insurance premiums are sky high

I AM A PAINTER AND EVERY SINGLE BIT OF THIS IS TRUE!! INSURANCE COMPANIES TRY TO CUT HOURS ON EVERY THING THEY CAN. CARS SHOULD BE FIXED 100 PERCENT WITH OEM PARTS AND TECHS PAID WELL. MECHANIC RATE IS NOW UP TO 80-100 AND YET AUTO BODY RATE IS 48-52

"i had no idea about this scam" your country is full of them my friend!

They have been doing that for years, using original good condition parts from another car is often better than patern panels

The shake was obviously the bent rims which should have been replaced .i have no problem with after market parts there not mechanical there just parts .

Funny its your vehicle you should be able to get whatever parts you want

The biggest problem is when people have a crash there are firms knocking their door down offering massive compensation payments, I would think the typical payments are probably 15k compo, 3k repairs, 2k hire car charge. This 5k crash has the insurance co paying out 20k, that's why premiums are so high, this is the problem with todays compo culture -always chasing $$ putting everyones premiums up.

Insurance man forgot to mention customers are expected to pay out of pocket for the difference in price from aftermarket or used part VS new factory parts

6 years later there’s no change, if anything they’ve gotten worse. Problem is Insurance companies got lobbies to keep state & federal government from doing anything about it.

I run a repair shop and have it on re orders calls they say flat out used parts and that they won't pay for new ones

if you are in a car accident. Call your attorney first. If you don't have an attorney. Get one. Never go into a claim against your insurance without legal representation. and I say this because I know that you don't know anything about insurance. Nobody does. And the insurance industry keeps it that way for a reason. and I know you don't know the insurance industry because you signed the contract. if you would have read the contract carefully, they probably wouldn't be your insurance company.

State Farm is the best car insurance company out there. Service First is the best program out there.

The guy interviewd from state farm lied when he said they only use afternarket and used cosmetic parts ive my self installed used suspension components even full components for cars ensured by state farm they do offer a life time warranty on used suspention

if the guy at 2:30 had just taken a photo uploaded it to State farm they would have told him immediately to return it and order and OEM lamp. yes it's and extra step, an extra phone call or 2 but it's not the end of the world. the isurance companies can't run your shop for you.

This is what happens when people ask their insurance where to go, when fact is the law will allow you to use any shop that YOU pick. Don't be a shmuck and let the insurance companies shaft you.

As a guy who worked in a body shop and still works in a different one I can say this. Insurance companies will try to cheap out everywhere they can that’s normal. In most cases aftermarket or salvaged body parts are no big deal. It’s just more time consuming cause you have to grind the part to bare metal, reprime and repaint it ( often repainted at the same time as the whole car). Stuff from CAPA or LKQ is usually reproduction stuff and it’s a crap shoot. I say about 50 percent of the time it fits and 50 percent it doesn’t. The CAPA and Tong Yang parts are usually prefinished in a cheap feeling primer out of the box. We do not recycle bumper covers or use them , for that we go dealership when possible. I’ve sent plenty of bad covers back. The biggest difference is the size of the shop. A big chain operation like the car stars, the service kings, the earl shiebs. They’ll buy junky aftermarket parts and they have the extra people and lower paid techs to dink around with making shitty junk work. The smaller and mid sized operations will usually spend the cash for OE stuff like bumper covers and sheet metal. OE sheet metal is literally scuff sand and paint. They can spend way way less time preparing a part and as a result can have their smaller number of technicians doing more with less. See it’s all about time and for the mid sized to smaller shops the less time they spend trying to work with shit means they can get cars out faster. So more of the little guys buy the better parts these days and they’re willing to pay more cause they save money on the labor. A bigger operation can afford to pay the extra labor to make a cheaper part work

I dont have a problem with used parts as long as they have no previous damage that light they showed in video had no right to be put back on a car in nc that light would fail an nc inspectuon

This shit goes on evory damn day. People are oblivious to it. As a 35 year mechanic I will suggest people go to the body shop and personal inspiration by their own mechanic.

Seen this before. Someone gets an insurance check and takes the car to a shit shop like macco to do it for half the price then pockets the rest of the money then wonders why there car looks like shit.

I own a bodyshop and ive asked this question to State Farm before and they have told me that they use aftermarket, reconditioned parts etc on areas that are cosmetic. Now on the side of the bodyshop if we ever get parts that are messed up we send them back i dont care if it takes time sending it back to get a better one. I will never put a part thats messed up back on a car. This is State Farm, the CHEAPER you are with your insurance the WORSE its gonna get people and whats going to be done on your vehicle is stated on your policy so make sure you read it!!!

They do that’s why they have the customer send in pictures so they can skimp by not seeing what’s underneath

This is so disingenuous... Insurance legally isn't allowed to steer - it's fully the owners choice. The moment a shop tells insurance the part isn't up to par, they're told to order a new part, not to use it. No insurer would ever tell a shop to use it. That's ludicrous. And no aftermarket parts are used without the owners express verbal and written consent, period.

I remember when my car was rear ended, I took it back to the dealer where I chose to have it repaired. Something still was not right. I figured it was one of my motor mounts. Sure enough it was. Progressive told the dealer it was impossible for mounts to be damaged after getting hit. They wanted to deny the repair, but thanks to Infiniti they fought on my behalf and told them it was very likely for my mounts to be damaged from the accident especially when my car was......ONLY A YEAR OLD

I've managed auto shops for a very long time insurance companies look for the cheapest way to repair the car mostly with used parts from the junkyard

When you take your car in for a radiator the repair shop don’t use a junkyard used radiator. It’s the insurance companies being cheap asses . If you lease a car that doesn’t really belong to you and you wreck it and it gets fixed it’s not right to turn in that lease with aftermarket or used parts that’s shady as hell giving a car back with inferior parts .. insurance companies need to held accountable. Direct repair shops should be made illegal.

Health insurance companies now are the doctors, car insurance now are the technicians to fix crashes.....

I worked for a body shop. Yes they replace parts with junk yard stuff. But u have to remember that they or trying to pocket money. The mechanics are told to do it or be fired. I know I was fired for Reporting it to my supervisor.

My cat was in a minor accident a few years ago. Other guys insurance inspector said damages were 1700 dollars. I took car to chevy body shop amd repairs cost were over 3000 dollars plus rental car. Take your car to your own body shop never one they recommend. The inspector was giving price on just fender but the fender and mounting brackets needed to be replaced plus new light and paint. I agree 3000+ seems steep but it was done rite with oem parts

After market parts are not made in the same plants as the factory parts. Example... in the case of body parts such as fenders, hoods, etc, these parts are stamped on huge presses using preformed dies or molds. Those dies " wear out" over time. When the parts manufacturer installs new dies, the old ones are sold to smaller after market companies. This is why bodyshops that use after market parts often experience parts that do not align or fit if you will. Not to mention many times they use a lesser and cheaper grade of steel or whatever material the part is made of. It is your choice to use after market parts. I just wanted everyone to know that the insurance guy was lying. I've been in the business for 36 years.

Good journalism there. You know the shops they generally recommend are the biggest and best shops in order to give better service and speed up the process. I know first hand the shops on their networks are the big good ones, the ones complaining are the little guys with poor business skills. Also, do some dang research on the parts before you go scaring the viewers. Most parts are insurance grade meaning not crappy junk yard parts. You know shops make a lot more money on markup on new parts so they have a huge incentive to tell you other parts are bad.

Now if they would of fixed it right the first time it wouldn’t be a total loss. Stupid cheap ass insurance company

Makes me feel less guilty about faking an injury to get an insurance pay out. The whole system is corrupt. Only way to get ahead is to be equally as corrupt.

body shops r no better. always take pictures of the damage to show ur insurance or the shop will cause more damage to get more $$.

This goes both ways, body shops can also purchase salvage parts after the insurance paid them to purchase OEM parts. They pocket the money they saved from buying salvage over OEM parts without the customer or insurance knowing.

I went to an auto body shop in Canaan CT , right behind the gas station. " Gary " lied to me dozens of times, put on rusted , bend , used crap parts . Don't go there !!!

I will tell you first hand as a 15 year veteran and heavy hit frame tech insurance companies refuse to pay to fix the car properly. A honest shop will accept losing some profits just to make sure the customer is safe. I can't legally say anymore. I dont want to get blacklisted.

This is a catch 22. If everyone expects brand new oem parts, rates will simply go up. Nothing is wrong with aftermarket parts nor a salvage yard part on a used vehicle. Most of the time they're talking about cosmetic things like fenders, hoods, taillights, etc. Does it really matter that a someones 3 year old used car gets a used hood from a salvage yard car; it's a hood? Not saying shady stuff doesn't happen but that is on the independent SHOP who did the repair. They low balled the bid to win it from the insurance company and chose to use those parts on the car per their bid price. Best part is none of the reporters or attorneys have any idea what car parts they're looking at. Thanks to the crooks at the insurance company and the attorney crooks, consumers will pay more no matter what and the shady shops will still do the same shoty repairs.

Because those insurers are public companies looking to please shareholders only

I was an auto body tech both body and paint tech and even owned my own body shop . I was in it 30 pluss years I got out insurance companies were trying to run my business as see fit or else so I got out pretty sad.

At Crystals Auto Body in Florida was hitting a rear and not properly put on a frame straightener and was not squared and was off buy a quarter of an inch and should have been totaled by the insurance company but because of the car being a numbered 36 out of 1000 the car would have been impossible to replace at a high valued car and Progressive the insurance company did not see fit to pay out the claim or total the car at the time it would have been cheaper to fix it then total the Irreplaceable value of number car number 36 SRT8 6.1 l Hemi Super Bee B5 blue charger limited edition 2008 total value $48,000,I payed $27 ,000

Always go to dealership of your car's make body shop to avoid this.

Now what if What IF The repair shops are being paid for work that they never did and now the owner is blaming the insurance companies..... or the shop blames the insurance company. Car insurance companies are worth billions of dollars. They’re not in the business to short change repairs, it’s the body shops. Again not saying all insurance companies or body shops but definitely some

This has happened to me. The body shop called me and told me the insurance company would only approve used parts and after market parts that were junk and unsafe. I had to quote Texas law to the insurance company that the car owner has the right to choose original manufactured parts and threaten to file a complaint with with the Texas department of insurance, if they didn’t approve OME parts. The insurance company approve OME parts.

Auto Insurance Companies have did this for 60 plus years that I personally know of being in that business. Getting worse with each passing year. All about profits!

It's a win win for them. They save money on repairs and your car breaks down so you buy new and pay them more money

We all knew Insurance companies just want to collect the payments, but not to spend theirs.

The bad part is the insurance companies are using other people's money to fix your car not thier profits.

How do you know that the body shop used OEM parts if you paid a premium (over what the insurer paid) for them?

Main issue is when you say you don’t want after market parts or used they say too bad it’s that or they won’t fix it. Because there dumb policy only covers oem parts for 4 year new cars

Insurance company scammers. They are a rip off. Never use an insurance company recommended body shop! EVER!