Perhaps she should’ve tried the dress on again before canceling to be certain.

Dear mom, she cancelled the order. This is a consequence of your actions. This was the beginning of the entitlement era.

If Kleinfeld had told them the price had gone up when they canceled, how would that have affected them? Who cares if the price is more on a dress you no longer want. What a stupid argument from the mother.!!

Since SHE was cancelling the dress, that's on her.

How entitled are you…the store shouldnt be losing money over your indecisiveness

It blows my mind she didn’t recognize her own dress

This was wrong of the bride and her mother. It’s the bride’s fault for not knowing what the hell she wanted.

She shouldn't have cancelled the dress until she tried it on again. This was her fault. I would have made her pay the full price,or she could go somewhere else. She didn't look that great in it.

Talk about entitled brats. Wow

Ugh these people are painful! I get that they really wanted the sale but they should have dug their heels in and said no to teach these stupid entitled people a lesson.

The audacity of the mother 😱 absolutely shameless!

The birth of Karen

So she chose to cancel the dress and somehow these people think they aren’t responsible 🤦🏻‍♀️. Why would the staff tell them the dress price had gone up when she cancelled it?! These people have never taken accountability or faced a consequence they couldn’t palm off on someone else in their entire lives

Every family dreams of making a fool of themselves on national television. Now, thanks to the internet this family's foolishness will last forever.

How did the mother get to that age without knowing how the economy works! "You didn't tell us that the price could go up". I am really surprised that the store bent over backwards for them.

She could afford to cancel? Wtf entitled girl you did it all yourself

Mom - you’re wrong!

“I wish they told us that before we cancelled the dress?” No one knew she was gonna cancel it until it happened! I agree that she really should’ve tried it on again before she cancelled the order. It was their fault. The mother has no case.

Let me get this straight. Mom thinks they should tell her in advance when they’re cancelling that it would be more expensive if she reordered. Crucial piece of information ? Entitled much. Infantile voice in the daughter. Vile

I hope the family read all these comments - you may have saved a few dollars but your lost you name. Now everyone knows what you are really like.

It’s like putting something back on the shelf because you’ve changed your mind and then being upset that the price has changed when you return a week later to buy it. Except, in this case, Kleinfeld did the opposite of what any other sane vendor would have done. I’m all for helping out on costs for people who truly deserve it, but this family wasn’t one of them.

She should be more upset with her daughter for being so indecisive and cancelling the order in the first place.

It is not up to them to say that the prices with go up. Not the stores problem.

They mentioned that one of the reasons the price increased was the exchange rate. The material may have come from Europe or Asia and if the dollar lost value since she canceled that would account for an increase. Also if labor costs increased, that would contribute too.

I rarely comment on the drama, but how would the folks at Kleinfeld know the price was going to go up? The mom needs to back down.

How is it that people think that a dress or any item is going to remain the same price? Especially if it's selling well. It's not Klienfelds fought that the family changed it's mind. Entitlement is real in this situation.

If you cancel the order you are starting with a new sale if you decide to order it again.

I would have held firm at the current price, they chose to cancel which is final!

Cancelling the original order means nothing in this case. If the shoe were on the other foot, Mom, you would want to be paid in full for the item someone wanted to purchase from you. If you go to the grocery store and say you wanted the sales prices from last week's flyer, you're not going to get it. The problem is that your daughter got cold feet. She chose to cancel the order. She should have gone back to the store before cancelling and tried the dress on again if she was unsure.

It’s not the store’s responsibility to tell them that the dress the bride is cancelling (and presumably doesn’t want) has gone up in price. Why would the store think she’d turn around and rebuy the dress?

Foolish girl! She has to pay for her silly mistake. They should not compromise with them. It’s their fault.

Yikes. They couldn't pay an extra $200?

So absurd. Why on earth should Kleinfeld tell them, "Okay, you can cancel the order, but the price of the dress will go up"? Is Kleinfeld a mindreader? Can people actually be any more stupid? Still, I'm glad it all turned out, as I like a happy ending. Oh, wait a minute... I didn't get it out of my system. CAN PEOPLE BE ANY MORE STUPID?!?

How on earth can they possibly think this was the stores fault? Those ladies need to go elsewhere.

And they were ungrateful that they had to pay 250.00 extra when they kindly discounted so much??? Come on...! Disgusting entitlement.

Why an earth would a store say “oh are you sure, it’s going up in price soon”. As if they know she will change her mind back again 🙄

i like keasha. she's always happy.

That is so wrong of them. She shouldn’t have canceled the dress.

Mom almost blew the deal for her daughter with her whining on the discounted deal. She expected Kleinfeld Bridal to take a loss on the dress they cancelled because the bride changed her mind, then changed it back?

I think the real reason Kleinfeld's gave her the original price was because otherwise the sale wouldn't happen and Keisha would lose two commissions. Keisha was the consultant on the first go-round, when the client cancelled the dress, so she lost that commission. They didn't want her to lose a commission again on the same client.

She canceled the dress she doesn’t get something for nothing what a spoiled outlook

You know if the price had gone down, the mother would have wanted the current lower price.

They ALWAYS get their way...throw a fit when it's their fault...then, be rewarded?!?!? Oh, now I'm nice... Classy...real classy🙄

i hate her mom. create a drama just for bargaining the price. also whyy coming back to buy dress from the place you cancelled buying before? cos you know they got good quality??? stop spoiling the daughter that way anyway the consultant is cute

Everything goes up in price. If you’re canceling the order because you are not sure, why would they think you would reorder it. Wonder if she is having second thoughts about the groom too?!😂

Their crystal ball must've been at the cleaners. Otherwise they would have known that the dress was going to go up in price.

They shouldn’t have done that. She canceled the dress and thought that canceling the dress meant that should she order in the future get the same prince. NOT!

They probably didn't know the price was going up when she called to cancel. And why would they have told her if they had known? She was cancelling the order.

It went up $1,300 in three months?! 😳

What info did the mother expect when she cancelled the dress? She’s acting as if the daughter would not have cancelled the order if someone had said the price may go up. This is nuts. Giving her the dress at just $250 more was more than fair and I think Kleinfeld should have stuck to that.

Her fault for canceling the dress in the first place. Shame on you. Her mom's a piece of work.

Check out that red gown behind Randy!

If she was *_canceling_* the dress -- _not_ "postponing" or needing to work out payments or something, but *canceling,* then prices and all that shouldn't have / wouldn't have played into her decision. You don't pay $5000.00 for something you don't want for some reason because _eventually_ it might cost more. And lowering the price so it's only $250.00 more than it was when she bought it the first time is a _cheap_ damn lesson! Adding $250 to $5,000? It's like $258.72 : past the $250 mark, what's the 72¢ gonna do? [I had a legal bill getting my name fixed. It's been well over 30 years ago but i remember because of the 72¢. $259.00 made sense to me, but that 72¢ _still_ makes me laugh out loud at the absurdity.]

I'm positive everything was in the agreement they signed when they ordered the dress. Read before signing.

the price of indecision - when you cancel the dress you said you didnt WANT it the price wasnt a factor. You cancel a contract thats the risk you take. So the shop has done double the work for less payout... good job bridezilla.

That should not have happened. Entitlement in all its glory. Adults should all face consequences for their behavior. This additional cost will be passed on to the next brides with higher overhead costs.

Everything goes up , a year had gone by. Of course things cost more.

What they should do it give all the brides discounts like that and they would be closed down in a month ? That's the family's fault not the stores

Kleinfeld shouldn’t have entertained this. So what if the bride walks out without the dress? It was her fault in the first place

Unless it's written in a contract or in law, why on earth would the store tell the bride the dress had gone up when she cancelled? Cancelled = doesn't want it anymore, no need to mention new price! 🙄

They should double the price. This annoying bride and her irritating mother should learn a lesson here.

They should have a non refundable deposit to the sales person doesn’t lose their commission

They didn’t even mention the rush fees that would need to be tacked on at this point, considering they probably don’t have another year before the wedding. What an absurd thing to want the store to fix a problem you created!

Ugh. I hate when salespeople give in to people who are entitled. Nobody is gonna say that the price went up when you cancel! That is on the bride. She should have tried it on before cancelling.

It is surprising that prices go up? Everyone who cancels an order needs to be told this? Dumb and greedy.

Kleinfeld is a business, can you imagine how long that business would last if they gave everyone $1500 off their dress?

Why would they tell a customer that the dress they are cancelling because they were doubtful they even "still" liked it, is going up in price? Important to note, there was a three-month lag in-between cancelling her dress (at the very last minute before going to production so "committed",) and her appointment to find another dress! So they were probably dress shopping during that time elsewhere (mom hoping she'd find a just as nice (more affordable?) dress. Did you see her facial expression when she said the dress her daughter had on was remarkably similar to the one she cancelled? (Worried! ($$)) The crying bride asked her mom if it was "ok" (the price, even though it was a better deal than the first contract). So I'm thinking it was mom who pressured her to cancel and try to find a more affordable dress in the first place. Nice of Kliendfeld's management team to accommodate the bride and get her in her dream dress.

Since they knew her limit was $5000, why did they even bring out a dress that was so much more expensive???!! It doesn't matter that she liked it before (and then didn't like it anymore), it was obviously no longer in her price range so why even show it to her!!! Especially when the store had to be packed with dresses that are all within her very generous budget! And some of them probably almost identical! It was a really weird, even mean thing to do, and just for a "fun" wager between staff?? Now if SHE'D asked to see the dress again, they could have told her that it was no longer in her price range and then let HER decide if she still wanted to go there KNOWING it was now way out of her budget. And, yes, she had a right to cancel her first order for the dress if she felt she'd made a mistake and was still within the time limit to be able to do so (although she probably should have gone and tried the dress on again just to be sure AND they could have warned her that the price of the dress had gone up significantly just in case that would have swayed her decision to cancel). And, no, just because it had originally been a certain price does not mean it is always going to be available at that price (and while it's ok to be disappointed that the price had gone up so much from when she'd first ordered it the year prior, there was no reason for her or her mom to get so upset and huffy about the price having changed, it's called inflation and it happens to everything over time, as we are ALL well aware). But why did the staff bring it to her again in the first place, KNOWING she'd cancelled her first order of it AND that it was now so much out of her price range?? Everyone involved in this shares the blame for the really unnecessary conflict that ensued. Oh, and having to pay 5% more on a dress that has actually gone up 20%? She and her mom should have thanked their lucky stars that the store was able to come to such a compromise if they (now) really loved the dress that much. Or been willing to pass entirely on the dress, and to keep trying on all the OTHER dresses that were within her very generous but also (apparently)100% written-in-stone budget. But in the end the store had to go even further to placate them, and ended up giving her the dress AND a veil for even less than the original price of just the dress. And then, OH!, the immense relief and joy over a dress she'd previously decided she didn't even like anymore. I hope all the totally needless drama was worth it.

Appears there is a great deal of entitlement in both Mother and daughter. You cancelled the order. Bottom line…. you are responsible for your actions. Why should the store say anything about future pricing when you cancelled. Who cancels and rebuys a year later. This Mother and daughter have gone to the Karen School of Entitlement.

There is no way the price should have gone up that much after being on sale and sitting in the store for a few months. Something is not right.

Don't be jumping on the store about the price change... YOU'RE the one who canceled the dress!!!!!!!!! Not the store's fault.

The mother was disgusting. So entitled. I'm embarrassed for her.

What about the original consultant who secured the sale a year ago? Do they get a cut of the commission?

Insane that a veil costs three times as much as my entire prom dress lol I‘m just gonna rent a wedding dress or sth

I am happy you returned Hayley Paige her name back. So I subscribed back❤😅 I love to see your videos. Only taking her Instagram away with more than 5,000 pictures was really really harsh…

"I wish they would have told us that before we cancelled the dress" ARE YOU KIDDING ME

The job of the bridal party is to watch the bride and see what she thinks. If her face lights up? If she loves that dress? That is all that matters!

The mum's arguments are stupid. She said she didn't know at the time she cancelled the dress, the price was going to go up... At the time she cancelled the dress she didn't even want the dress. They aren't going to say well the price is going to go up because that becomes irrelevant if she didn't want the dress.

Ridiculous. Daughter and ESPECIALLY mother. Why would the store need to tell her that the price of a dress can change after cancellation? That info wouldn't matter, why? BECAUSE YOU SAID YOU NO LONGER WANTED IT A YEAR AGO! Jumping up $1300 in price in a year is crazy though. I'm In the wrong field then.

BRIDE'S FAULT!

The mother is vile, the daughter is entitled, i feel sorry the groom, life is going to be hell for him

In addition to the price of the dress going up - the staff of the store from front of house to the back of house - has now done so much additional work to process the cancellation, make the new order, etc.

Why should the store have told them that if they cancel, then decide to get the dress a year later the price might have gone up?

Wow, I woulda said, "Bye, bye."

New episodes please!

Let’s just hope they went somewhere else for alterations. Poor Vera doesn’t need that nonsense.

This was a fun video - whew!

Whiny bride and her annoying mother. Ugh!

You can't tell me that she canceled with the intention of repurchasing it again. the salon is in the right. Period

The mother and bride are also responsible due to the fact that when you cancel a dress....that price DOES go up!! That is on them.

When you cancel a dress, it's not the store's job to say the price will go up or down. Mom needed to chill a bit, because they were so nice about it She just got on survival mode. She looked lovely.

Always glad when Kesha makes a sale ☺️

Not happening in our stores. When I went with my daughter to buy her bridal gown, we were in a store that held 3,000 dresses (yes, around 1,000 more than that terribly overrated Kleinfeld's, indeed!) and had four months to go until the wedding. My daughter tried on dresses, decided on one of them, took pictures of it. Six weeks later she had her first fitting of the dress, and four weeks before the wedding the final fitting. Fitted her like a glove at the wedding. Oh, and it was by British designer Justin Alexander, just to say. Can't understand the fuss and long-windedness created by most of the U.S. stores.

*OKAY MOM* Just like if you reserved a venue for the reception, but then changed your mind about the location…Would you ask for the deposit back 🤦🏼‍♂️

They should have just taken the discount and been highly grateful they only had to pay $250 extra.

She didn't deserve that special treatment. She made the mistake live with it.

She didn’t even recognize her own dress. Whaaaatt?! That's not something you forget

I agree with another commenter that Randy should have told them it’s $1600 before she tried it on… especially as he knew she’d love it.

If you cancel an order you run the risk that the price will go up.

I wonder if she's still married.