Broken car and Customer service experience

Рет қаралды 146,993

19 күн бұрын

How you better handle broke cars. Make sure your customer understands the obstacles and options so you can create great opportunities for happy customers

Пікірлер: 829

@awkward-ish6328 17 күн бұрын

Whaaat? Finally a video with a beginning and resolution within the same video! Please continue this! The guys in this shop seem happy to be there. Good work!

@Syncopia 17 күн бұрын

I love a good story with a satisfying conclusion.

@jamesgibson5876 16 күн бұрын

If you have scored bearings ..mertal has circulated .. meaning can you be sure you removed all metal? .. the answer is no

@richardlapoint1845 12 сағат бұрын

Well it depends on the size of the job. If it's a big job, it requires multiple video updates.

@sargefreedom1578 17 күн бұрын

That’s how shops should be. Options, honesty and integrity.

@cnnash9388 17 күн бұрын

I don't think someone would bring their vehicle to this number #1 shop and not do what they say to do and say no to doing it right the first time

@removefromme 17 күн бұрын

Bad shops is how my workplace stays busy year round. Def a double edged sword.

@Eric-696 17 күн бұрын

Can’t find honest mechanics anymore. That’s why I love watching 🎉

@zaffo757 16 күн бұрын

Disposable engines.

@richardlapoint1845 12 сағат бұрын

@Eric-696 exactly. I love watching this guy and how he words the situation with his customers. He gives them, "options" 😆. But I understand it sounds more professional plus he's being as honest as he can.

@benhale8465 17 күн бұрын

Marine mechanic here. In addition to the integrity this shop has is the obvious pride taken in the work as i noticed how clean it looks under the hood after completing. So nice to see someone willing to go the extra mile for a quality repair.

@DavesAutoCenterCenterville 17 күн бұрын

Good to hear from the marine mechanics! Thanks for watching 👍

@user-hg2bd3qw5f 13 күн бұрын

Agree 100 percent

@jamesmoore7327 13 күн бұрын

@@DavesAutoCenterCenterville on a situation like this how would you ensure there is no debris left in any of the oil ports that could later cause issues

@Wolfpack95-nh8dx 6 күн бұрын

Look at your oil flow chart. If no debris was found under the caps than it’s safe to say the rest is fine

@falcordamascus4420 17 күн бұрын

A universal, free lesson on if you hear strange noise, stop driving if you want to mitigate damage

@Kelly-oq9nh 16 күн бұрын

I have 4 daughters and that is the rule!

@MrRenoman2011 16 күн бұрын

Absolutely right. Dont turn up the radio to cancel out the noise.

@MrRjnr 15 күн бұрын

@@MrRenoman2011 😁

@awesomecronk7183 17 күн бұрын

I'm glad that engine survived, *MASSIVE* respect to that oil filter.

@NateRich318 17 күн бұрын

I wanna know the brand. My money is on Wiz/Napa.

@maximusvonce1381 17 күн бұрын

@@NateRich318K&N white oil filter is the best

@servicedogojokeguys2967 17 күн бұрын

@@maximusvonce1381actually Mobil 1 filters are better then k&n I’ve watched multiple tests. Those kn filters aren’t worth the money

@servicedogojokeguys2967 17 күн бұрын

I bought a car with a bad motor in it. Took it apart and there was metal throughout the engine. It had a Napa pro select filter on it. Should always use the gold or wix. They’re the same thing. Mobil 1 is the best

@jeffgriffith7003 17 күн бұрын

I’m surprised it didn’t bypass dirty oil. Very lucky!

@craigiefconcert6493 17 күн бұрын

“Hasn’t been very long-two months” 😂😂😂😂 If you let problems go until something forces you to deal with it, expect carnage.

@cbh148 17 күн бұрын

Crazy how interesting and entertaining this channel’s premise is. Far better than just endless project car builds.

@joe6096 17 күн бұрын

I know everyone who follows Dave’s videos probably doesn’t need to hear this, but please remind your family and friends who don’t understand cars and motors like us. The moment you hear anything “weird” or different or abnormal under your hood, no matter where you are, pull over immediately and shut the car off. It could save you thousands of dollars by simply stoping the engine immediately before things get worse.

@DavesAutoCenterCenterville 17 күн бұрын

Great advice!

@Beachboy2112 9 күн бұрын

Little lot of line with extended warranties Dave it depends what kind you have 90% of the time it pays to have one

@joe6096 9 күн бұрын

@@Beachboy2112 Extended warranty companies don’t cover crap. They’re all garbage. Trust me, any time you try to file a claim on one if your car breaks down they’ll find a way to deny them. Dont buy extended warranties. Dave is 100% absolutely right. Biggest scam in the industry.

@charlesforrest7678 6 күн бұрын

Esp. The 2006 5.4 triton Had to learn it the hard-way😮

@Rock-Bottem1982 17 күн бұрын

The color of all the components being burnt dark brown and black leads me to believe that the owner of this engine did lack of maintenance(aka oil changes). The oil broke down, causing excessive wear to the timing chain guides and timing chain guide failure. And, well, the rest is history. Change your oil properly people

@darrensaunders8844 17 күн бұрын

Wow, imagine if every professional was this informative and supportive.

@martinhiner2059 17 күн бұрын

Phone time with a customer, is the best option if your a legitimate mechanic. And helps weed out the bad customer. Good job Dave.😊

@dougdemaree1963 17 күн бұрын

Good answer......!!!!

@BenKlassen1 17 күн бұрын

Thanks for the master class in customer service Dave and crew!

@DavesAutoCenterCenterville 17 күн бұрын

Our pleasure!

@user-ix9yu3wq6w 2 күн бұрын

I’ve never in my life been more exited that a shop is located close to where I live. The integrity is top notch. I hope nothing happens to my car but if it does, I’m on my way

@r.weaver3769 17 күн бұрын

I wish we had a shop in lower Alabama like this. I've seen several videos, as a retired tech I can say these guys are sharp and I see no questionable actions on here, you guys Rock!

@munter10 16 күн бұрын

What a fantastic team of guys, I've been a mechanic and worked in the Auto trade for 401 years, I've worked at 8 different shops, NONE have been this good especially to their customers. I've seen little old ladies burst into tears because they were not told the cost of the repair BEFORE they came pick up the car. So sad to see that. I've seen a fist fight erupt between the service manager and a customer, not pretty. Communication all the way along the process is key. Dave and team, you guys NAILED it!

@DavesAutoCenterCenterville 16 күн бұрын

Thanks for the experienced feedback!

@arc00ta 17 күн бұрын

I had one of these once, it was a 2006 with the 2.2L. The timing chain started to rattle in cold weather at 140k or so, I took it to my normal shop and they said it was fine. I decided to do it myself, so I got the cloyes kit and a new water pump along with a cheap Amazon version of the special tool for the sprocket. Honestly only took me about 4 hours in a 30 degree garage with hand tools, and the car drove another 100k miles after that. The tensioner had gone all the way out and there was so much slack the chain was eating the valve cover where it wrapped around the cam gear.

@brucemadden1626 17 күн бұрын

wow--that guy really lucked out. I was placing my bet on bad compression not to mention the bearings, but I'm sure the customer is happy and relieved

@cjespers 17 күн бұрын

Anybody remember the 2.6 Mitsubishi? An instant of no (low maybe) oil pressure would unload the timing chain tensioner. This would eventually break off the timing chains guides. Then the rattle of the chain on the cover is delightful. Dam thing had a balance shaft too. Ugh. Thanks for the video. You guys are the bomb!

@sjgoff 17 күн бұрын

I love it that Dave shows a little 'behind the curtain' of what goes on inside a reputable shop. Communication is EVERYTHING and a good shop relies on good service writers to be firm yet compassionate and accurate. In my 25 years as a service writer/manager - The major issues I face were mostly due to lack of communication and documentation. That being said, the road goes both ways - you have to hold customers to their word as well.

@ottopartz1 17 күн бұрын

I like the way dave explains the problems with salvage motors, i wish the service manager at the shop I worked at explained them like that. The customer supplied truck motors are probably the thing that made me rethink my choices and I left the business. Getting a random bashed, rusted motor and stripping two engines down to swap just about every part over to the salvaged one, just to have the salvage motor be a turd, or when you start cleaning up the salvage unit and discover non factory installed inspection ports on a "low mile running engine", or you pull the oil pan on the salvage unit for a looksie and its got forbidden glitter and chunky oil remnants. Unless you're inspecting and pulling the salvage motor yourself and installing it yourself, your best option is a remanufactured unit, or to have the one you've got rebuilt.

@blu4x5 16 күн бұрын

I've had a few used motors no real issues. One lasted well over 100k. LKQ will sell a warranty just as good as a reman.

@elmayimbe5094 17 күн бұрын

"awwww shit" I felt that one.

@MrKennyanders 17 күн бұрын

Will we get a video of the Mercedes with the cracked crank, please please, and the Lambo the kids brought in the other day

@PhucYuBich 16 күн бұрын

I feel like he just does one and done videos. There are a few ive been waiting on as well

@jerrytroup3796 17 күн бұрын

I do these every week. the oil filter is amazing. 12680750 kit , clean the pan. install phaser sprockets if they dont lock and send it back out for another 100,000 miles

@mr.mr.3301 17 күн бұрын

I was given a lifetime warranty on a Toyota Camry I had. They denied it for two reasons. One of my oil changes went past the year, even though it was within mileage and tire rotation. Irony is it needed a torque converter. Tire rotations, and oil change have nothing to do with that.

@StrongerThanBigfoot 17 күн бұрын

A lifetime warranty on the power train?

@gregdelong1539 17 күн бұрын

I really enjoy watching this show, hopefully there won't be any more 11-day gaps between videos. Those 11 days killed me.

@DavesAutoCenterCenterville 17 күн бұрын

I’m sorry I was messing around 🎣

@joeblow5037 17 күн бұрын

@@DavesAutoCenterCenterville You must keep your Groupeez happy, Dave haha

@Syncopia 17 күн бұрын

Gone fishin'!

@TheGbeecher 17 күн бұрын

Update - that owner got LUCKY! Wow...😂

@rvdb1863 17 күн бұрын

Fair piece of service. They did everything right for this customer, not waisting his money. Halleluja 😊

@leviguerra858 17 күн бұрын

Amazing human beings Dave. Great job!

@DavesAutoCenterCenterville 17 күн бұрын

Thank you kindly

@Danidasanic 17 күн бұрын

The honesty and integrity are what makes me watching you Dave. Greatings from Portugal

@DavesAutoCenterCenterville 17 күн бұрын

Hello Portugal

@MrRenoman2011 16 күн бұрын

Retired Cummins Diesel Mechanic here. Every time I watch your videos I'm amazed at the technical knowledge you and your guys have. I know you are proud of your team and it shows. Keep up the good work.

@Kiltylake 17 күн бұрын

Taking the time to properly explain the issues is key to gaining trust along with quality repair. You are doing it the way all shops should do, well done Dave!

@DavesAutoCenterCenterville 17 күн бұрын

Thanks 👍

@brianholmes-bm5or 16 күн бұрын

Dave I don't know if you read these, but I wish there were more shops with customer service practices like yours. There are way too many dishonest shops out there. Maybe its not dishonesty, and instead its incompetence, but there are SO many shops that would squeeze every dime they could out of every job instead of working with the customer to save them time, money and aggravation like you do.

@avidwaterfowler7522 16 күн бұрын

Saved another car from the scrap yard. Good work, gents.

@dkjens0705 17 күн бұрын

In this business, and many others, communication is number one to keep your customers happy.

@itshvelpen 16 күн бұрын

Quality work and service right there. And for those who say just swap it; cars are meant to be driven, rebuild and driven again. 👍

@paulhutchins6019 17 күн бұрын

Excellent communication and honest advice to the customer. Always great to see. Sadly lacking in a lot of places these days.

@matthewtoland5888 17 күн бұрын

Dave, you record some rather original/rare shares concerning the goings on in your company and it’s MO. Very refreshing content. I smile constantly at the experience you offer your customers. To know that every cent they spend is golden! Stay blessed! And thank your guys for all of us that care like y’all do! I say you buy em all pizza or even a delicious salad from that one place that tosses em . Giradelis? We have one in Ogden and they’re so delicious and feel healthy. Keep those boys healthy! They are the solid foundation and the solution to keeping America great. We ain’t done for quite yet. You give us hope in our futures

@DavesAutoCenterCenterville 17 күн бұрын

Great idea - will do!! Thanks for the kind words as well

@darinjohnson7280 17 күн бұрын

Perfect timing for this video, I am currently dealing with an Ecotec that had a timing failure and very high mileage and bent valves. The customer’s budget only allowed a used engine which I rarely do, I usually do a reman or not at all, but I wanted to help them out and take care of them. Used engine showed up and it has a broken timing guide, luckily the supplier is standing behind it and paying parts and labor to install chains and guides! Think this will be my last used engine install!

@joeblow5037 17 күн бұрын

Dave loses me on the diesel stuff sometimes........this was fun to follow along with, and would have been my exact recomendations. WHO has 40 grand for a new subcompact nowadays?

@danb2936 16 күн бұрын

I absolutely love how you have people recommending you several times.. You know your a excellent business when that happens.. And speaking layman's terms to the customer on the phone.. Brilliant 🤩🤩🤩

@dancancade7101 17 күн бұрын

I got out of the field after ten years because the shops I worked for were dishonest and wanted me to be part of their scam. That didn't sit well with me. It's refreshing to see such an honest and professional shop.

@Kermitboi626 17 күн бұрын

Dave is the goat, can’t wait for the show to start airing!

@DavesAutoCenterCenterville 17 күн бұрын

Talked with the producer yesterday. Looking toward starting in October 👍

@HANZELVANDERLAAY 17 күн бұрын

@@DavesAutoCenterCentervillemake a ford pinto...rear end proof..in the first episode...lol

@wackeyful 17 күн бұрын

@@DavesAutoCenterCenterville awsome dave CONGRATS!!!!

@mikeh6286 17 күн бұрын

Dave even looks like a goat. 😎

@ar2043 17 күн бұрын

Don't let the show change who you are or ruin you Dave!!! I don't feel like watching another Orange County Choppers.

@jasonchapman6069 14 күн бұрын

It was great that the customer actually listened to what you had to say and took your advice. Unfortunately, most people of today don't want to listen to what the person with the experience has to say and just wants to argue and spend as little money as possible. Great job Dave and crew!!!

@cricketyosh 17 күн бұрын

If only every mechanic took the time to communicate like this man. Every mechanic I've ever dealt with either assumes I'm an idiot or talks to me like one.

@louisjones2653 17 күн бұрын

That oil filter is the MVP

@CoCojoy420 17 күн бұрын

Assertive,that word is so underrated, you tell them the truth without being rude, this channel grows on me with there service and truthfullness

@BigFish-eo7uj 17 күн бұрын

I like Dillon, he seems like a great tech. Great job fellas!!! That customer will be greatful for your money saving service.

@BeauDAmore 17 күн бұрын

Straightforward, reasonable, gracious with his time, patient, competent, descriptive, firm.

@kendavis1198 17 күн бұрын

If I only knew of a Shop around here in San Jose California that I could TRUST to do what you do, I take my stuff to them. Great Job Dave, and your Technician's are TOP NOTCH!!!

@georgeburns7251 17 күн бұрын

I’m in San Jose too, and so far have never found a good mechanic/technician.

@DavesAutoCenterCenterville 17 күн бұрын

I appreciate that!

@loerber 17 күн бұрын

Thanks for showing the whole story with that car not just the initial diagnosis

@A-DUBCLUB 15 күн бұрын

That engine sounds absolutely perfect. Just look how smooth the engine idles. Cant see any vibrations. No weird worrying ticks n rattles. Id be happy wenever my car starts.. sounds n looks like that

@latisimusd 17 күн бұрын

My first post. Having had my own automotive shop, worked for several dealers, and as a manufacturers field rep (retired now); I really enjoy this channel and your interaction with the customer base and your staff. Looks like a great place to work.

@DavesAutoCenterCenterville 17 күн бұрын

Thanks for sharing!

@Kelly-oq9nh 16 күн бұрын

Love this channel. Bring back High School shop and teach basic mechanics, problem solving, and character like this shop has. Lord bless y’all

@hokie9910 17 күн бұрын

Dave, how dare you criticize the LS motors for dropping lifters! 😂

@Koop415 17 күн бұрын

I'm impressed that engine was able to survive all that. As for the insurance/warranty companies they run the spectrum. Sometimes they just deny everything. Sometimes they just approve and sometimes they send an inspector out. That inspector can either be cooperative (they take photos say ok and leave) or combative (questions everything looks for reasons to deny the claim). Most of the time when a vehicle needs a motor the insurance company gets one from the junk yard and like my auto instructor almost 20 years ago said "you find junk at the junk yard." Those junk yard motors are sometimes worse then the ones being taken out or have other issues that require further repair. It can be a difficult and frustrating situation for everyone. There was one time in my career when a warranty company actually paid for a new motor and it wasn't a cheep motor either. It was a BMW E60 M5 (the V10) and the oil pan was full of rod bearing material. Basically the warranty company told the owner of the vehicle if he upgraded to the "upper tier warranty package" they would pay for a new motor otherwise he was going to get a junk yard one. The owner had to put down about 10k from what I recall and the warranty company bought a new S85 engine that cost around 30k (after the dealership markup back in 2013). We didn't have the best engine crane (because the dealership is cheep af) I needed people to stand on the back of the crane keep it from tipping over. So moving that v10 around like that...well let's just say you couldn't slide even a greased pee in my behind because I was that tense about the situation.

@williambikash6645 17 күн бұрын

A friend of mine just bought a 2006 BMW M6 5 ltr V10 with 39 K mileage. We are aware of bearing problems when they get mileage but this one checked out good. Also ordered the BMW recommended 10-60 oil that almost nobody stocks. Ten quarts and filter were about $130. None of the thin piss 0w-20 or 5w-30 that get put in cars for an extra .5 mpg. Car is in Florida. Do you have any insights into this high performance V10?

@Koop415 17 күн бұрын

@@williambikash6645 Using that 10w-60 is VERY important for that engine and it's not always easy to get as you say. The oil change on that engine is unique in that it can have two different drain locations. It's easy to overfill and get that overfill warning in check control. So I usually put a little less in (about 1/2 a qt) get it warmed up, check the level on the i-drive and then add or not add from that point. What's frustrating is the i-drive doesn't always update immediately after adding oil, so sometimes you have to command it to update with the bc button or shut it off wait a few mins then check again. Also like the E90 M3 S65 those bearing have a limited life cycle and really are meant to be serviced around 100k or so (depends). Most people don't do that but if I owned one I would look into changing out the rod bearing at higher mileage. It's not an easy job as even getting that oil pan off is quite a task (compared to removing other oil pans). One thing that is VERY critical is that you NEVER turn the engine over backwards (counter clockwise). Turning the engine over counter clockwise will destroy the oil pump and end up ruining the motor. Aside from the motor issues the ones with the SMG duel clutch transmission can be a time bomb itself. Issues with those can be very expensive. The exceptions being just needing some fluid or an accumulator, outside of those replacing the duel clutch or replacing the transmission itself can be 5--10-15k depending on parts. It's a unique car, a fun car, has a great sound, and when it's all working as designed it's awesome upper tier BMW type stuff. You don't really see the oil leaks or coolant leaks other BMWs from those years had. So you're not doing valve covers or oil filter housings or expansion tanks every 5-10years. It's just the issues it can have....are hugely expensive.

@bodegaconnoisseur2548 17 күн бұрын

Best feeling after doing timing I that first start up and it doesn’t explode lol

@andrewsamanthamadison3320 17 күн бұрын

Dave gives me faith in the auto industry! Now we just need to clone him x’s 10,000 and deploy him across the country!

@CosminRotaru 17 күн бұрын

Very satisfying to see a video that actually has a closure 🙂

@Karrpilot 17 күн бұрын

I'm so glad that I'm in government fleet. Our maintenance records are awesome compared to what i see with the general public. That said, when i get a vehicle that bad, I let the boss know. I either fix it, strip it for auction sale, or swap out parts with a wreck unit. I did a total timing job with all OEM parts in a twin turbocharger Expedition at 90K. It took me a week, but when I was done, it was quiet, and ran like new.

@hokie9910 17 күн бұрын

90k miles and needing that amount of work. JUNK

@Karrpilot 17 күн бұрын

@hokie9910 Police and municipal government vehicles get a LOT of idle time. So in reality, that factor would probably double the actual mileage, had it been driven. And if you ever want to buy one at auction, you could be getting one that is full of used up parts from other wreck units. None of that we have to disclose. Buyer beware....

@victorjeffers1993 17 күн бұрын

Thats called professional service right there folks gor the owner of a shop to take time and personally call the customer and inform him or her of what they found wrong and walk him through the options that is a true professional right there ! Great diagnosis and customer service Dave great job to your technicians ! If i live mear you all you would definitely be my go to shop for thing i cant fo myself ! But unfortunately we are far apart from one another i live in the Holls of Tennessee ! 👍👍

@jimmycaps9047 17 күн бұрын

Just love how you talk with customers and explain everything.

@Punishedgentile 8 күн бұрын

This customer needs to go buy a lottery ticket, 2 months with metal circulating in the engine and no damage??? That’s insanely lucky

@brmadsenad 17 күн бұрын

Dave's videos explain why shops are often unwilling to do conservative repairs. The possiblity that a conservative repair is not enough will result in an unsatisfied customer and even an argument about liability. I get it. It makes perfect sense and is probably the right way to run a business. There are situations where a conservative approach makes sense, and I guess that those situations are going to be left to DIY types now.

@danieldoherty919 17 күн бұрын

Yes Dave , we need more master mechanics like you and your son in this world🎉🛠🇬🇧🛠

@csjrogerson2377 17 күн бұрын

Lucky that the engine was not an interference engine. Its so important that if it is and you here a timing change rattle that it goes into the shop damned quick or it will be a new engine. The oil filter did an amazing job keeping the forbidden sparkles out of the cam bearings, main bearings and the big-end bearings.

@jonathanedwards6366 17 күн бұрын

BMW M62tu engines suffer from this very same issue. Usually it's disastrous for the engine when this happens. Lack of maintenance exacerbates this issue.

@ZMAN_420 17 күн бұрын

Great video Dave, Customers can be extremely hard to deal with. Every customer is different, you never know what your going to get.👍🏻🇺🇲

@yeahitskimmel 17 күн бұрын

Of all engines roaming the roads of America, there cannot possibly be more of any just barely hanging onto life than this 4cyl GM unit. Funny Dave still thinks of it as the 2.2 which I also usually refer to the platform as. It's gotten to the point where it's a notable exception for me to find oil on the dipstick of one I come across

@captaintoyota3171 17 күн бұрын

These 2.4l b4 2012 are useless, after 2012 savable but u MUST do timing chain intervels like a belt

@yeahitskimmel 17 күн бұрын

@@captaintoyota3171That timing chain racket after start up if you changed the oil oil is a good way to show that to the owner lol

@86LukeM 17 күн бұрын

My old 2.2l sounded worse. Holy shit was that thing persistent to not die. An absolute unit at 348k miles. Though I ended up trading it plus cash for a 2.0l...

@aeroflopper 17 күн бұрын

@@captaintoyota3171timing chains last a lifetime if looked after, at least twice the oil changes the manufacturer says and quality oil

@brucegarrett7232 17 күн бұрын

Your attention to detail and customer satisfaction are the indicators of a successful business . Like these videos . Keep them coming.

@DavesAutoCenterCenterville 17 күн бұрын

Thanks, will do!

@johnpolishak5646 17 күн бұрын

Great through video. I wish all shops were as professional as your shop. Love how you explained everything to customer and his options he has with cost. Owner of car was so lucky with outcome of engine. Great job

@DavesAutoCenterCenterville 17 күн бұрын

Thanks for watching!

@locomanjim1554 17 күн бұрын

Love the honesty and execution of the repair sale...and it sure helped the customer understood engines.

@DarkVegetaman 17 күн бұрын

Very polite explanation of the extended warranty world. 😅

@AndyPat239 17 күн бұрын

great VDO and good result for the customer. But what was really impressive here is the levels of communication going on with everybody, staff and customer.😊

@stevenklein8245 17 күн бұрын

Best auto service channel across the board.

@HossHunsaker 16 күн бұрын

Fantastic customer service Dave!! 😊

@fw1421 4 күн бұрын

Replace the motor with a used or remanufactured motor. I like the honesty you showed with this customer. A dealership would want to rebuild the motor themselves which they could flat rate the customer to death.

@ericknutson602 17 күн бұрын

The owner for lucky in the damage. Good job 👍

@kenny5292 17 күн бұрын

Your thoroughness and integrity of informing the customer of all the options and the weight of each one is phenomenal. You've inspired me to take a road trip to see the beautiful sights of Utah and incorporate y'all as a pit stop to make sure my engine is as good as it can be hahaha

@smacdiesel 17 күн бұрын

Anyone that is considering buying a warranty should watch this video.

@nickmarshall218 7 күн бұрын

Honestly Dave please don't go through with the TV show. It will change the videos. Everyone loves being able to engage with you and each other in the comments. You've got a really good thing going.

@davidvalderrama1816 8 күн бұрын

30 years experience rebuilding engines. This channel is by FAR, the best!

@lanehammer 17 күн бұрын

- had an educated customer with just the right amount of money to spend and a truly honest professional to save the day! I think these days Transportation that runs well beyond the end of the payments is money in the bank .

@OneGold_777 17 күн бұрын

Fantastic work to you and the team. After watching the rear end tune up on another video I'm seriously considering having you guys fix mine. The truck was abandoned 9 years ago and i recently got it operational, the rear end was obviously leaking at some point (axle shaft seals) and i think that ate the pinon bearing. Ring gear wasn't chewed or chattered but it's got a whine and grumble at speeds over 80. Thanks again for the knowledge sharing here Dave.

@ianrozas6966 14 күн бұрын

Would be cool to see some of the actual tear down and rebuild

@TimmaethBoy 17 күн бұрын

Rare to find people like this in the industry. Keep at it gentlemen.

@ryanmontgomery9192 17 күн бұрын

I’m not in your line of work but listening to you and how you explain everything to your customers is a huge lesson on customer interactions. If (when) I blow up my 7.3 you know I’ll be scraping every penny for some a Monster ceramic! You are really good at your trade my dude.

@greggc8088 17 күн бұрын

Leak down tests are cool too and saves messing with hanging new timing components on.

@lynntatro7374 17 күн бұрын

Remember debri is everywhere in this engine. You can clean it up as much as you can, but the debri will come back. Either a complete over haul to this engine or get another used engine.

@captaintoyota3171 17 күн бұрын

Those 2.4l eat chain guides ALL THE TIME. U just drol pan get rid of what u can change oil seberal times. The chain must NOT be allowed to break. But yeah the chain noise or running rough.

@gregjohnson2073 17 күн бұрын

I disagree. From the looks of the bearings and the good compression I would say the filter got most of the debris. The path of oil is from the pan through the pickup through the oil pump and then through the filter and then through the rest of the engine.

@mongo64071 17 күн бұрын

@@gregjohnson2073I was under the impression that oil filters don’t filter full flow of engine oil to prevent oil starvation in case the filter is clogged. So if that’s true, then the engine did get a healthy dose of debris

@Rev1Kev 17 күн бұрын

@@mongo64071 no they are full flow, either the filer or the filter housing will have a bypass valve should the filter become plugged to prevent oil starvation

@MeaHeaR 17 күн бұрын

**Debris**

@garyhenshaw9482 7 күн бұрын

Brilliant customer communication . That’s all people ask for honestly 👍🏻😀

@robertfandel9442 16 күн бұрын

Had a early 80s f250 plastic gears went out on the timing chain. Local shop changed out. Two weeks later quit again back to the shop and they said the dowel pin fell out. Never heard of a dowel just falling out but they made good on their work no out of pocket except for the towing bill.

@billmongeau7934 18 сағат бұрын

Awsome shop customer relations . Nice work Dave and much respect .👍

@MesquiteBelt 14 күн бұрын

THIS is how a shop SHOULD be! Mechanic skills and the proper tools to do it with… Two freebies on this video: 1) when you vehicles make noise, STOP! Get it towed to a shop 2) Extended warranties are VERY iffy…like Dave said: Loss Mitigation. Put some money away each month for an emergency fund Let THAT be what pays for emergencies. My Dad was an Industrial Mechanic for 40 yrs. He only started taking his vehicles to a shop in his 70’s. There is only 1 way to do things, The right way!

@tdotw77 16 күн бұрын

Lesson to learn here....when you hear a grinding noise in your engine dont continue driving for 2 more weeks. Get that noise looked at sooner than later. He got lucky that he didn't crash a valve like in a interference motor causing catastrophic damage to the engine. This guy got really lucky here and i hope he understands how lucky he is, cause this should've destroyed the engine, causing it to be completely replaced with either a used junkyard engine or a rebuilt emanufactured engine. Go play Lotto\Casino cause you got super lucky on this one man!

@user-bc9sz1dj1g 16 күн бұрын

Hey Dave, Tim here, its taken me TOO long to sub, but now i am......but i'm a drag racer, so my subs are all about HP/TQ, etc... i enjoy ur way of gettin it done.....no BS... THATS why i sub'd.......nice job sir!!....and TY!!

@DavesAutoCenterCenterville 16 күн бұрын

Thanks for the sub!

@markdanielczyk944 17 күн бұрын

Another great job! Kudos to the customer for allowing Dave and the crew to do their thing!👍

@dylaneckhoff2784 16 күн бұрын

These are fairly reliable cars for the money. Mine has 320,000 miles on it. My only complaint is having to TAKE THE BUMPER OFF TO CHANGE HEADLIGHT BULBS. shout out to whatever genius designed that. Meanwhile, my impala from the same year, I can change the headlight bulb in 30 seconds with one hand. 😂

@Lexusman1972 17 күн бұрын

Save the money you'd pay for an extended warranty and actually do some maintenance....

@munozinni 17 күн бұрын

18:23 He was in good hands better than Allstate 👀😳Great work great customer service…Great video…You guys need a weekend off and go fishing…Saludos!!!👋😃👋

@DavesAutoCenterCenterville 17 күн бұрын

Good idea - I think we will do that🎣

@jayha7071 17 күн бұрын

With the price of new and used cars today, I think he chose the right course of action

@jiffry58 17 күн бұрын

Once you have metal circulating through the engine for 2 months, it’s not worth the risk. Especially on a 150k engine. They got lucky this time but if the compression was low and the bearings were bad, could cause a bad taste in a customer mouth paying for all that and still needing an engine.